Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (4875 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , au

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4875 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
E
Emily • solo_traveller • au
10
2026-06-27 • via Nuitee
D
David • couple • au
8
2026-06-27 • via Nuitee
E
Elizabeth • extended_group • au
8
Perfect location on Southbank close to city and founded street station
Pros:

Comfortable room

Cons:

Pillows need updating. Flat lumpy and hard.

2026-06-27 • via Nuitee
A
Amy • extended_group • au
8
2026-06-27 • via Nuitee
T
Tony Gerard • solo_traveller • au
10
Pros:

Central to Melbourne at a reasonable price.

2026-06-25 • via Nuitee
W
William • solo_traveller • au
9
Great stay very clean and staff very friendly good location and value
Pros:

Location

Cons:

Hot water in shower very low pressure could not regulate to get nice temperature and volume of water
Non personal check in system

2026-06-24 • via Nuitee
T
Therese • extended_group • au
8
Always enjoy staying with you at Mercure
Pros:

Location is excellent, the price was affordable.

Cons:

The bathroom needed a deeper clean

2026-06-23 • via Nuitee
D
David • couple • au
8
Pros:

Location

Cons:

Looking at a building site.

2026-06-22 • via Nuitee
E
EileenC • solo_traveller • au
9
Very good for the price.
Pros:

Easy walk to everything. Had lots of little extras. Very comfortable bed. I liked that it is not really high and I was on the 7th floor, so not too scary. Wonderful staff. Nice couch to sit on and watch TV. Restaurant had good food and relaxed atmosphere.

Cons:

The only thing was the temp control in the room was set on 22. I was quite warm from walking and I turned it down to 17 but the room stayed at 22 for the entire stay and the window did not open.

2026-06-22 • via Nuitee
A
Andrew • solo_traveller • au
9
Pros:

Location. Heaps of seating in the foyer if waiting for transport. Staff were great,

2026-06-22 • via Nuitee
N
Noeline • couple • au
8
2026-06-22 • via Nuitee
N
Nick • family_with_children • au
8
2026-06-22 • via Nuitee
R
Robert • solo_traveller • au
8
2026-06-21 • via Nuitee
D
David • couple • au
9
2026-06-21 • via Nuitee
M
Mark • solo_traveller • au
7
Good for a quick pass-through.
Pros:

Convenient for Melbourne centre. Comfortable enough for a short stay. Close to Flinders rail station.

Cons:

Auto check-in instead of a welcoming human!

2026-06-21 • via Nuitee
P
Paul • extended_group • au
9
Exactly what we needed and great for the price.
Pros:

Great location, easy parking, clean rooms.

Cons:

All was great for the money but rooms are starting to get slightly tired.

2026-06-21 • via Nuitee
M
Martin • couple • au
2
We won't be back
Pros:

The young man at reception assisted us.

Cons:

Bathroom in room 205 filthy.

2026-06-21 • via Nuitee
R
Robert • solo_traveller • au
9
2026-06-20 • via Nuitee
C
Carly • extended_group • au
10
2026-06-20 • via Nuitee
T
Terri-lee • couple • au
9
2026-06-19 • via Nuitee