Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (4614 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , au

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4614 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
L
Louise • solo_traveller • au
9
Enjoyable
Pros:

The bed and pillows were very comfortable. Breakfast suited me. Location was excellent.

Cons:

I was a very satisfied customer

2026-04-18 • via Nuitee
P
Phoebe • family_with_children • au
6
Staycation with great location
Pros:

Lovely Staff; Great Buffet Breakfast; The rooms were a reasonable size for our family of 4; Great location and affordable parking with the parking lot next door; Easy contactless check in/check out.

Cons:

The in-room menu vs the QR-Code website showed different pricing, so we were charged more when actually ordering; We couldn't for the life of us figure out how to connect our devices to the TV, and spent a small fortune trying to do so. The bathroom tiles, I cannot tell if they were filthy or it was their "design". The beds were a little soft for my liking, but not the worst.

2026-04-18 • via Nuitee
K
Karen • solo_traveller • au
7
Pros:

Bed was comfy, breakfast was enjoyable and location was good.

Cons:

The computer check in and out was not personal and felt like we weren't welcome for the money we paid. The car parking time limit was not made clear and was nearly made to paid another over night rate for our stay. The bathroom wasn't clean and was out dated.

2026-04-18 • via Nuitee
D
Darlene • couple • au
7
Ok
Pros:

Great location

Cons:

Buffet breakfast was disappointing food ran out and had to ask for replacement which took ages

2026-04-17 • via Nuitee
S
Stuart • couple • au
9
2026-04-17 • via Nuitee
L
Lea • solo_traveller • au
7
Would staybagain
Pros:

Great breakfast

Cons:

Bathroom needed repairs

2026-04-16 • via Nuitee
J
Jenny • solo_traveller • au
8
A convenient and comfortable hotel
Pros:

Convenient location, spacious comfortable room. Easy computer check in

2026-04-16 • via Nuitee
R
Rachel • couple • au
10
Perfect location, lovely staff, comfy bed and the blockout blinds were amazing
Pros:

Clean, ready early, lovely staff, easy check in

Cons:

I liked everything to be honest

2026-04-16 • via Nuitee
S
Stephanie • solo_traveller • au
8
Good locatio
Pros:

Great location close to city and Southbank restaurants and shops

Cons:

Only there one night so didnt find anything to dislike.

2026-04-15 • via Nuitee
D
Don • family_with_children • au
9
2026-04-15 • via Nuitee
R
Renee • solo_traveller • au
1
2026-04-14 • via Nuitee
L
Lex • couple • au
8
handy and convenient.
Pros:

Location suited us well.

Cons:

Slow check in procedure after already booking and paying through booking.com

2026-04-13 • via Nuitee
T
Tanisha • solo_traveller • au
7
Pros:

clean, quiet, comfy

Cons:

room service was confusing took money 2× but should be getting that sorted out

2026-04-13 • via Nuitee
• couple • au
9
2026-04-13 • via Nuitee
D
Devalbahen • family_with_children • au
9
2026-04-12 • via Nuitee
G
Gerard Daly • solo_traveller • au
9
Gerard
Pros:

Location

Cons:

It was all good.

2026-04-12 • via Nuitee
J
Joo Im • solo_traveller • au
9
2026-04-12 • via Nuitee
A
Alison • couple • au
8
Our stay was good, view was aweful
Pros:

Loved the position

Cons:

Hated the view out the window, rooftop of other buildings, not impressive at all.

2026-04-12 • via Nuitee
T
Terrence • couple • au
10
2026-04-11 • via Nuitee
A
Athan • couple • au
8
Comfortable and affordable stay
Pros:

Location, staff assistance

Cons:

Bathroom facilities a little outdated

2026-04-11 • via Nuitee