Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (4922 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , au

listing image 1
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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4922 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
K
Kirralee • solo_traveller • au
8
2026-07-11 • via Nuitee
T
Travis & Siobhan • couple • au
8
2026-07-11 • via Nuitee
D
Davy • solo_traveller • au
4
Was quite disappointed with the lack of supplies provided for the amount of people that I booked for.
Pros:

The bed was comfortable, it’s in a good location.

Cons:

I booked the room for 3 people, there were 2 plates, 2 glasses, very little cutlery and nothing to wash the dishes with, there were no bowls, there was nothing for the sofa bed and when I asked for some bedding they dropped a thin throw rug/blanket, no sheets, no actual proper blanket. The shower was not cleaned very well and there was some sort of building material (looked like plaster) on the shower wall and only 2 towels provided for the 3 of us.

2026-07-11 • via Nuitee
J
Jason • solo_traveller • au
4
Pros:

Good location.

Cons:

Dirty bathroom.
Noise from traffic and noisy HVAC fan

2026-07-11 • via Nuitee
D
Damien • solo_traveller • au
9
Excellent as always
Pros:

Location staff and service were all impeccable.

Cons:

The water pressure in the shower. First world problem I know. Just the only thing I could fault, its not even going to stop me staying here again.

2026-07-10 • via Nuitee
B
Ben • solo_traveller • au
7
2026-07-10 • via Nuitee
H
Hart • couple • au
8
2026-07-10 • via Nuitee
T
Troy • solo_traveller • au
7
2026-07-09 • via Nuitee
A
Anne • couple • au
8
2026-07-09 • via Nuitee
A
Anne • couple • au
8
2026-07-09 • via Nuitee
E
Emma • family_with_children • au
9
Pros:

Great parking, great location, easily accessible, great staycation in the city with the family :)

Cons:

The bathroom definitely needed a bit more of a deep clean.

2026-07-09 • via Nuitee
E
Emma • family_with_children • au
8
2026-07-08 • via Nuitee
M
Melissa • family_with_children • au
6
Excellent location but not clean and temperature was hot
Pros:

The location and food was excellent

Cons:

The cleanliness and temperature of the rooms are very bad.

2026-07-08 • via Nuitee
M
Michael • family_with_children • au
10
Enjoyable
Pros:

Location

Cons:

Nothing

2026-07-08 • via Nuitee
J
Jacklyn • solo_traveller • au
10
Pros:

It was so easy to get everywhere, the room was very quiet, check in and out was very easy

2026-07-07 • via Nuitee
R
Robyn • solo_traveller • au
9
Pros:

Clean and close to city

2026-07-07 • via Nuitee
J
Jemma • couple • au
10
2026-07-07 • via Nuitee
R
Robert • solo_traveller • au
9
2026-07-06 • via Nuitee
M
Matt • solo_traveller • au
6
Decent but you get what you pay for. In desperate need of a return.
Pros:

Great location, easy check in.

Cons:

It’s showing its age, unfortunately.

2026-07-06 • via Nuitee
M
Max • couple • au
6
2026-07-06 • via Nuitee