Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (4541 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , au

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4541 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
C
Craig • solo_traveller • au
6
2026-02-14 • via Nuitee
M
Melissa • couple • au
6
Was nice but expected a little more.
Pros:

Location was great. It was clean.

Cons:

The room was very basic. Not enough supplies of coffee/tea/sugar. Enough cutlery for one meal but no dish detergent or dish cloth of any kind to wash dishes or wipe anything down. No vanity packs of cotton buds/balls/shower cap, I expected this so didn't bring my own.

2026-02-12 • via Nuitee
B
Brett • solo_traveller • au
3
Location is great but don’t expect 4 star service or quality
Pros:

The location is all this hotel has going for it

Cons:

The hotels rooms are small the room service is delivered in a paper bag with cardboard boxes not 4 star and the buffet breakfast that was included was bellow par compared to other Accor properties

2026-02-12 • via Nuitee
L
Laura • family_with_children • au
9
2026-02-12 • via Nuitee
J
John • solo_traveller • au
8
Hotel was in a good location for my stay in Melbourn and at a reasonable price.
Pros:

Pleasant and friendly staff. Clean and comfortable bed excellent location

Cons:

Nothing only there for one night.

2026-02-11 • via Nuitee
S
Saad • couple • pk
7
2026-02-10 • via Nuitee
G
Glenn • extended_group • au
8
Pros:

Clean

Cons:

Not much

2026-02-10 • via Nuitee
G
Greg • solo_traveller • au
8
2026-02-10 • via Nuitee
S
SHANE • couple • au
8
Stayed there plenty of times over the years because its a great location.
Pros:

Great location and easy to get to when you drive from the country.

Cons:

You get what you pay for. Its a little bit tired and needs a spruce up otherwise comfortable and would definitely stay their again.

2026-02-10 • via Nuitee
B
Brad • solo_traveller • au
7
Very good.
Pros:

Easy of booking, ease of check in. Friendly staff.

Cons:

Rooms dated. Bed too close to wall.

2026-02-10 • via Nuitee
B
Bonneysaints • solo_traveller • au
10
Location
Pros:

Location excellent. Have stayed before, comfortable beds, good shower. Very quiet Hotel, being in the middle of the city. My go to place to stay in Melbourne.

2026-02-10 • via Nuitee
R
Rachael • family_with_children • au
8
Pros:

Convenient location, good value for money

Cons:

Rooms need updating, especially bathrooms. Showers appeared dirty, but just old grout.

2026-02-09 • via Nuitee
M
Michelle • solo_traveller • au
5
Disappointing
Pros:

Amenities such as bar and food service. Location was good.

Cons:

The room was unpleasantly hot. The aircon didn’t seem to work much at all making for some rather unpleasant nights of sleep.

2026-02-09 • via Nuitee
G
Gaynor • family_with_children • au
8
2026-02-09 • via Nuitee
J
Janice • couple • au
9
Great location with a great breakfast
Pros:

Location and cleanliness

Cons:

Nothing

2026-02-08 • via Nuitee
P
phillip • couple • au
5
2026-02-08 • via Nuitee
M
Maria • couple • au
8
2026-02-08 • via Nuitee
C
Craig • solo_traveller • au
8
2026-01-31 • via Nuitee
V
Vickie • couple • au
9
Location was amazing and easy to get to. The rooms were functional and comfy. Breaky was nice
Pros:

Perfect location, easy to get to. comfy, nice breakfast

Cons:

At breaky I thought a little better cleaning after people leave. It’s a big turn around area.

2026-01-30 • via Nuitee
L
Lynnette • solo_traveller • au
7
2026-01-28 • via Nuitee