Best Western Empire Palace Hotel & Spa

Hotels
•
Best Western
9 (2367 reviews)
Hocapasa Mah. Hudavendigar Cad. No: 17/19 Sirkeci , Istanbul , tr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Limited breakfast variety
Street noise
Warm room temperature

Categories

Cleanliness
8.89
Multiple reviews indicated that the rooms were clean and comfortable.
Service
9.86
Numerous mentions of excellent service, especially from staff members like Irfan and Memet Can.
Location
9.4
Hotel is centrally located near major sites, which was highly appreciated.
Room Quality
8.35
Rooms were generally described as comfortable, although some mentioned issues with temperature.
Amenities
8.38
Standard amenities but some reviews suggested room for improvement.
Value for Money
9.34
Guests felt the hotel offered good value for the price paid.
Food and Beverage
8.39
Some limitations in breakfast variety, but generally acceptable.
Overall Experience
9.36
Guests expressed high overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Luxurious Turkish-Inspired Accommodation
Indulge in the opulence of Turkish-inspired décor and extra-long beds while enjoying modern amenities such as satellite TV and free WiFi at Best Western Empire Palace.

Relaxing Turkish Hammam and Massage Services
Unwind and rejuvenate with traditional Turkish hammam experiences and soothing massage services offered at the hotel, ensuring a truly relaxing stay.

Prime Location Near Istanbul's Historic Attractions
Conveniently located near iconic landmarks like Gülhane Park, Topkapi Palace, Hagia Sophia, and the Egyptian Spice Bazaar, Best Western Empire Palace offers the perfect base to explore Istanbul's rich history and culture.

Experience the epitome of luxury and relaxation at Best Western Empire Palace - book your stay now for an unforgettable Istanbul getaway!

Important information:

The property charges a certain amount for provision from all reservations, and payment will be refunded afterwards to ensure the validity of the credit card. Refund policies may vary in bank's pending payment policies.

The hotel offers transfer to/from Istanbul Airport and Sabiha Gokcen Airport at a surcharge. Guests wish to use transfer service can contact the property for further details. Contact details can be found in booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ISL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children ages 4 and older are allowed.
    Children 4 years old stay for free when using an existing bed.
    Children from 5 years old to 9 years old stay for € 25 per person per night when using an existing bed.
    People 4 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2367 reviews
Cleanliness: 8.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
B
Biliūnas • couple • lt
10
Short holiday in Istanbul
Pros:

Staff are friendly. The place is very great and in the centre. You can come by bus from the airport, and it is about 400 m. to the hotel.

Cons:

The breakfast is modest.

2026-05-08 • via Nuitee
S
Stefania • extended_group • it
10
Staff accogliente tra cui Mehmet Can
Pros:

Posizione

2026-05-08 • via Nuitee
A
Andrey • family_with_children • ru
10
Pros:

Великолепная локация и соотношение цена/качество, дружественный и клиентоориентированный персонал. Если вы приезжаете в Стамбул посмотреть достопримечательности и в отеле планируете только ночевать - тогда это правильное место!

Cons:

В ресторане не так много мест в зале, в холодную погоду на открытой веранде будет прохладно.
Одноразовые тапочки в номере неудобные - очень тонкие. Мелочь, но впечатление портит.

2026-05-07 • via Nuitee
S
sssnoodle • solo_traveller • tw
10
Pros:

Thanks Irfan for every thing.I will live again if come back

2026-05-06 • via Nuitee
I
Iryna • couple • cy
10
Pros:

Excellent location, good sized rooms . Staff is very helpful

Cons:

All was good

2026-05-05 • via Nuitee
L
Lisbeth • solo_traveller • id
10
Pros:

Lokasi sangat strategis, dekat dengan obyek wisata. Staf hotel yang sangat membantu.

Cons:

Tidak ada

2026-05-05 • via Nuitee
I
IlzeSLV • solo_traveller • lv
9
Very good hotel
Pros:

The location is great, 10 of 10.
Breakfast was good and staff were very friendly.
Room was clean.

Cons:

Although the breakfast was tasty, almost the same food every day. Fruits could be more, not just oranges.

2026-05-05 • via Nuitee
D
Denis • solo_traveller • be
9
2026-05-04 • via Nuitee
D
DE CASTRO • family_with_children • fr
8
Séjour agréable au cœur d’Istanbul
Pros:

Hôtel parfaitement situé pour visiter la ville, proche de nombreux points d’intérêts, Citerne, Sainte Sophie, Mosquée bleue, Palais de Topkapi, métro, tram.
Le personnel est vraiment adorable et très gentil ! Un grand merci à eux tous!
Expérience hammam à faire ;-)

Cons:

Rien de particulier.
Seul bémol: le petit déjeuner (pas beaucoup de choix, jus pas terrible)
Sinon bon rapport qualité / prix.

2026-05-04 • via Nuitee
G
GUIEU • couple • it
10
2026-05-02 • via Nuitee
J
James • solo_traveller • fr
10
Pros:

Thanks to Irfan

2026-05-02 • via Nuitee
F
fabrizio • family_with_children • it
8
Assolutamente positivo
Pros:

Ottima posizione, a pochi minuti da tutte le principali attrazioni di Istanbul. staff cordiale, gentile, disponibile. Colazione varia e buona.

Cons:

La camera era stata adattata per accogliere 4 persone con un divano letto, quindi gli spazi piuttosto ridotti e solo un piccolo armadio senza cassetti che ci ha costretti a mettere i panni nei comodini. La struttura in generale dovrebbe essere ristrutturata per renderla meno “vintage”.

2026-04-29 • via Nuitee
A
Anna • extended_group • us
8
2026-04-29 • via Nuitee
A
ana luiza • family_with_children • it
8
Uma localizaçao otima, mas o hotel nao é 4 estrelas
Pros:

A localizaçao era excelente. Muitas coisas a pé, entre elas Toptaki e Santa Sofia, um jardim lindo cheio de tulipas quase na frente, e o bondinho a poucos metros. Menet na recepçao foi super simpatico!

Cons:

O cafe da manha deixou muito a desejar. E quarto parecia maior na foto...

2026-04-28 • via Nuitee
R
Roslyn • couple • au
9
Great value for the money.
Pros:

We really appreciated the helpfulness and good humour of the staff. We also loved the Turkish style decor of the hotel’s lobby - chandeliers & stained glass windows.

2026-04-28 • via Nuitee
R
Roslyn51 • Couples • Greater Sydney, New South Wales
10
Great Value for Money
Pros:

This charming, little hotel is quite unique, with lots of personality.
When first entering the lobby & breakfast room, you immediately feel you have arrived in Türkiye. Here you’ll find lots of gold leaf, stain-glass windows & antique style lounge chairs. What’s not to love?
Located in a vibrant area, within easy walking distance of the major sites of Istanbul. There’s also a tram stop nearby.
Furthermore, this hotel has its own spa as well as a restaurant/bar attached. The rooms are spotlessly clean and comfortable. But the highlight for me was the staff. They were always smiling, professional and extremely helpful. Great value for money. Highly recommended.

2026-04-27 • via Tripadvisor
P
Pierre • couple • fr
9
Un très bon service pour un prix raisonnable, de plus en plus difficile à touver à Istanbul.
Pros:

La gentillesse de l’équipe surtout !

2026-04-27 • via Nuitee
G
GE • couple • cn
10
Pros:

The position of the hotel is very good, it makes sightseeing very convenient. And the transportation is very convenient too.

2026-04-27 • via Nuitee
B
Bernd • extended_group • de
10
Super Zentrale Destination für Istanbul Trip
Pros:

Zentrale Lage, sauber, sehr freundliches Personal, zimmerupgrade ohne Mehrkosten durch rezeptionist Irfan ( Sehr freundlich)

2026-04-26 • via Nuitee
M
Mihaela • solo_traveller • at
10
Pros:

Das Hotel ist super, Personal ist hilfsbereit, freundlich und sehr nett. Hacer und Irfan sind sehr nett und lieb so wie die anderen Mitarbeiter von dort. Zimmer sehr sauber, Frühstück sehr gut und ausreichend. Wir werden gerne hierher zurückkehren.

Cons:

Es hat mir alles gefallen

2026-04-25 • via Nuitee