Champneys Tring

Breakfast was limited- health spa menu so no hearty meaty foods; dinner we had steaks which were over-done.. we wanted medium and medium rare and they werent. Check-in at 5 and out at 11 doesnt give you much time to enjoy the facilities so reduces the enjoyment as everything feels rushed and we're there to chill and relax.

Catering (restaurant and a cafe) felt like they were run for the benefit of the admin: team not for the guests. Because management had clearly cut back on hiring to save money the staff on duty were fantastic but were so overworked. Also annoying constantly being asked to book a time for breakfast, lunch and dinner - one member of staff told me if didn’t book a time for lunch (after checkout) we would be asked to leave the premises - excessive corralling of guests IMO spoiling an otherwise peaceful experience.

the food - the casear salad was quite poor - it was bland and basic. The deconstructed lunch cheesecake was not very good to be honest, myself and a most of us didnt' eat it. The salmon was cooked very well; however, the brocoli was slightly undercooked and on some friends' plates, the cabbage was very much undercooked

The waiting staff were really slow and looked bored - when you choose work in hospitality, treating your guests to a smile and manners is extremely important

My mirror was dirty, my room had a used tissue left on the floor, the blind in the bathroom could have done with a clean

The facilities and the rooms are tired, dated, and in desperate need of refurbishment. The toilets are particularly outdated. There is no air conditioning, so you’re expected to open the windows, but that simply lets the mosquitoes in, making it very uncomfortable.

The biggest disappointment, however, was the level of hospitality. The staff were generally unwelcoming and lacked the warmth and attentiveness you would expect from a wellness retreat. The café food and coffee were also below average.

To make matters worse, check-in isn’t until 5:00 pm, while check-out is 10:00 am.

Champneys has the potential to be a wonderful destination, but it urgently needs investment in its facilities and, more importantly, a complete rethink of its customer service and hospitality standards. They could certainly learn a thing or two from the hospitality industry in Dubai.

Room shower
Plug sockets
(No) air-con
Switches that didn't do anything
(Lack of) Privacy locks

Room was ridiculous hot , no air con and just a small dirty fan.
Paint flaking off the walls.
Mould in shower.
Noisy.

There is no air conditioning, room was stifling.

See above

• Front of house is utterly chaotic. Needs more staff and competent management.
• Restaurant is utterly chaotic. Needs more staff and competent management.
• Dated. In desperate need of investment and refurbishment.
• Don’t bother calling reception; 15 attempted calls over two days and not answered once.

On our last visit we enjoyed a cooked breakfast. However, this time, just a few weeks later it had changed to a continental breakfast. I queried this and was offered a menu where I could order eggs, toast, avocado etc at an additional cost. I feel this is unfair as the price I paid in advance did not decrease to reflect the lack of breakfast options.

- room - was ok, but bed was make somehow. The furniture was old and damaged.
- breakfast - we was so disappointing . Only cold food,no hot buffet. Fruit selection was very bad. We came at 9:30 and it was only few slices of melon there.
- tv didn’t work,because as they told us internet signal was weak
- no fridge in the room

It is inconceivable that a premium hotel like this DOES NOT have air conditioning or showers in the spa that have no temperature control. My room was unbearably hot and looked very tired.

Unfortunately, the main course of my evening meal was not good. I had the impression it was made some hours ago and left to be reheated. It was tasty but dry, not what a ragu should be

Some of the facilities were not working

Everything is very dated. For a spa. The bedrooms dusty, old not traditional old, tired, old bathrooms cracked.

No air con. Fans not great. Bed uncomfortable twins joined together pillows extremely uncomfortable didn’t sleep at all.

If the rooms were better we would return for a spa stay, but with how the rooms I know I wouldn’t sleep and go relax reset sleep is important.

Needs a much needed upgrade

Difficult to find. Distance to car park from reception.