Hotel Lumen am Hauptbahnhof

Hotels
6.3 (813 reviews)
Steindamm 19 , Hamburg , de
+49 40 2804323

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe area
Room quality concerns

Categories

Cleanliness
4.44
Guests reported issues with cleanliness, including dirty towels and overall poor upkeep.
Service
7.91
Generally friendly and helpful staff reported, though service quality not explicitly discussed.
Location
6.95
Proximity to public transport is good, but safety concerns noted due to surrounding area.
Room Quality
5.4
Multiple reviews mentioned poor condition of rooms, but some comfort reported.
Amenities
5.43
Lack of basic amenities noted, with few essential items missing in rooms.
Value for Money
6.39
Mixed sentiments on value; some found it reasonable but mentioned several issues.
Food and Beverage
7.44
Breakfast well-reviewed, though other food options not mentioned.
Overall Experience
6.41
General dissatisfaction expressed, particularly with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Central Location and Excellent Transport Links
Located in the heart of Hamburg, Hotel Lumen am Hauptbahnhof offers convenient access to the city's main attractions with the main train station just a 2-minute walk away. The nearby U-Bahn station ensures easy exploration of all parts of Hamburg.

Comfortable Rooms with Modern Amenities
The hotel provides bright and spacious rooms equipped with free Wi-Fi and modern bathrooms, ensuring a comfortable stay for guests. Whether for business or leisure, the rooms offer a relaxing retreat after a day of sightseeing.

Complimentary Services and Facilities
Guests can enjoy complimentary access to the hotel's free internet terminal in the lobby, perfect for staying connected during their stay. Additionally, the extra breakfast buffets provide a delicious start to the day before heading out to explore the city.

Experience convenience, comfort, and complimentary services at Hotel Lumen am Hauptbahnhof. Book now for an unforgettable stay in Hamburg.

Important information:

Please note that the elevator is only available from the 1st floor onwards. The reception is on the first floor and guests must first climb stairs to reach the reception. Please contact the property for further details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Location

Guest Reviews

6.3
Based on 813 reviews
Cleanliness: 4.44
Service: 7.91
Location: 6.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 6.41
A
Asya • family_with_children • ae
3
Centre of many things but didn’t like it because of too many stairs and difficult for old people to come to reception.
Pros:

Good location and in the center of everything shops, trains and buses.

Cons:

Too many stairs especially you have a big family with suitcases and no staff availability when you need them.

2026-08-22 • via Nuitee
J
Jørgen Dahlmann • solo_traveller • dk
8
2026-08-22 • via Nuitee
A
Andreas • couple • de
8
2026-08-22 • via Nuitee
M
Matthias • solo_traveller • de
7
2026-08-22 • via Nuitee
M
Matteo • solo_traveller • it
5
Jekyll and Hyde
Pros:

The place is clean and well maintained internally.

Cons:

The hotel faces one of the worst streets in all Hamburg (probably in all Europe). Expect people consuming drugs or being drunk in front of the hotel entrance.

2026-08-16 • via Nuitee
S
Silvia • family_with_children • ch
7
2026-08-16 • via Nuitee
M
Marc • solo_traveller • de
10
2026-08-16 • via Nuitee
V
Veit • solo_traveller • de
8
2026-08-15 • via Nuitee
F
Francesco • solo_traveller • ch
5
c'etait juste juste
Pros:

la proximité a la gare centrale

Cons:

malheureusement zone très très très bruyante tout la nuit parce que fréquente par des toxicomanes

2026-08-15 • via Nuitee
Z
zapata • family_with_children • es
6
2026-08-14 • via Nuitee
E
Emland • family_with_children • se
7
2026-08-10 • via Nuitee
A
Anastasiia • family_with_children • ua
9
2026-08-09 • via Nuitee
C
Cristian • couple • de
7
Wir werden nächste mal etwas aussuchen was nicht so zentral liegt..
Pros:

Die zentrale Lage. Ansonsten...etwas ungewöhnlich die Lage..
Trotzdem war ok..

Cons:

Die Lage war nicht das beste..
Aber wir haben gedacht das so etwas kann kommen...

2026-08-09 • via Nuitee
E
Erna • family_with_children • se
1
En hel katastrof 😵‍💫
Pros:

Ingenting.

Cons:

Hotellet och omgivningarna är fruktansvärda och hemska. Det ligger på en gata full av narkomaner och langare, vad som är sorgligare än så är gatan där polisstationen ligger bredvid. Folk blir drograde för att rulla omkring på gatan. Det är synd vad Tyskland har blivit. När vi såg vart vi kom lovade vi varandra omedelbart att sova. Jag är ledsen att vi utsatte barnen för en sådan scen. Parkering som kostar 18 euro per natt och bokningen säger att det är gratis, koppla av fem minuter från hotellet i något avlägset garage där det absolut inte finns något ljus och där knarklangare bor. Jag kan fortfarande inte återhämta mig från platsen. Förbjud det hotellet och hela området enligt lag.På slutet fick vi inte inget av pengarna tillbaka.

2026-08-08 • via Nuitee
O
ORegan • extended_group • nl
6
2026-08-08 • via Nuitee
M
Michael • solo_traveller • de
10
Pros:

Simple, clean, everything I needed at a good price.

2026-08-07 • via Nuitee
A
Anna • extended_group • de
6
2026-08-07 • via Nuitee
Y
Yvonne • solo_traveller • de
9
Pros:

die Nähe zum Bahnhof

Cons:

das Umfeld vor dem Hotel zur Nacht ist etwas gewöhnungsbedürftig

2026-08-05 • via Nuitee
D
David Xavier • couple • de
10
2026-08-05 • via Nuitee
J
Jon Anders • solo_traveller • no
7
Sentralt, billig, men absolutt ikke noe familievennlig hotell
Pros:

Beliggenheten er veldig bra. Sentralt, 3 min fra Sentralstasjonen. 15 minutters gange til sentrum.
Personalet er meget hyggelig og hjelpsom.
Frokosten er helt grei.

Cons:

Det er tepper i trappen, alle ganger og på gulvet på alle rom. Det lukter rart i inngangspartiet til hotellet. Hotellet ligger i en gate hvor det etter at butikkene har stengt fylles med narkomane, fylliker og masse rare folk

2026-08-03 • via Nuitee