Hotel Lumen am Hauptbahnhof

Hotels
6.3 (833 reviews)
Steindamm 19 , Hamburg , DE
+49 40 2804323

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe area
Room quality concerns

Categories

Cleanliness
4.44
Guests reported issues with cleanliness, including dirty towels and overall poor upkeep.
Service
7.91
Generally friendly and helpful staff reported, though service quality not explicitly discussed.
Location
6.95
Proximity to public transport is good, but safety concerns noted due to surrounding area.
Room Quality
5.4
Multiple reviews mentioned poor condition of rooms, but some comfort reported.
Amenities
5.43
Lack of basic amenities noted, with few essential items missing in rooms.
Value for Money
6.39
Mixed sentiments on value; some found it reasonable but mentioned several issues.
Food and Beverage
7.44
Breakfast well-reviewed, though other food options not mentioned.
Overall Experience
6.41
General dissatisfaction expressed, particularly with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Central Location and Excellent Transport Links
Located in the heart of Hamburg, Hotel Lumen am Hauptbahnhof offers convenient access to the city's main attractions with the main train station just a 2-minute walk away. The nearby U-Bahn station ensures easy exploration of all parts of Hamburg.

Comfortable Rooms with Modern Amenities
The hotel provides bright and spacious rooms equipped with free Wi-Fi and modern bathrooms, ensuring a comfortable stay for guests. Whether for business or leisure, the rooms offer a relaxing retreat after a day of sightseeing.

Complimentary Services and Facilities
Guests can enjoy complimentary access to the hotel's free internet terminal in the lobby, perfect for staying connected during their stay. Additionally, the extra breakfast buffets provide a delicious start to the day before heading out to explore the city.

Experience convenience, comfort, and complimentary services at Hotel Lumen am Hauptbahnhof. Book now for an unforgettable stay in Hamburg.

Important information:

Please note that the elevator is only available from the 1st floor onwards. The reception is on the first floor and guests must first climb stairs to reach the reception. Please contact the property for further details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Location

Guest Reviews

6.3
Based on 833 reviews
Cleanliness: 4.44
Service: 7.91
Location: 6.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 6.41
A
Anja • couple • de
1
Furchtbar.
Pros:

Enger Flur und Treppenhaus, der Fahrstuhl hält zwischen den Etagen. Meiner Nase nach roch es nach Urin und Essen und ähnlichen Dingen. Zimmer extrem klein, das Fenster ging auf einen Schacht im Hinterhaus (wenn überhaupt 3 mal 3 Meter), daher kaum Frischluft. Wir reisten verfrüht ab.

Cons:

Es sind ja subjektive Eindrücke, aber wir fanden es furchtbar. Ich habe so etwas nochnie gesehen oder gerochen in meinem Leben.

2026-10-17 • via Nuitee
M
Manfred • couple • de
3
Nicht gefallen.
Pros:

nichts

Cons:

Am ersten Tag gab es kein Frühstücksbuffet.

2026-10-16 • via Nuitee
M
merz • family_with_children • de
5
Pros:

Hotel alles o.k. Zu teuer

Cons:

Schlechtes Umfeld

2026-10-15 • via Nuitee
T
Thomas • family_with_children • dk
6
Okay
Cons:

Nabolaget var noget suspekt og ikke just familievenligt

2026-10-14 • via Nuitee
J
Jasmin • solo_traveller • ge
7
2026-10-13 • via Nuitee
S
Stefan • solo_traveller • de
5
Wegen der schlechten unangenehmen Lage und lauten Zimmern leider kein Aufenthalt mehr.
Pros:

Das Frühstück und sehr nettes Personal

Cons:

Sehr Laute Umgebung und das Zimmer sehr hellhörig.Gäste aus anderen Zimmern sehr sehr laut .

2026-10-12 • via Nuitee
S
Stefan • solo_traveller • de
5
2026-10-12 • via Nuitee
P
Peter • family_with_children • de
7
Pros:

Der Service

2026-10-10 • via Nuitee
A
Alex • solo_traveller • dk
8
2026-10-09 • via Nuitee
T
Tony • couple • se
7
Kan rekommenderas fick checka in självservice funka bra
Pros:

Perfekt läge

Cons:

Läget rent o snyggt

2026-10-09 • via Nuitee
N
Nicola • solo_traveller • it
8
2026-10-08 • via Nuitee
M
Miklósné • solo_traveller • hu
8
2026-10-08 • via Nuitee
G
Graham • couple • gb
10
2026-10-08 • via Nuitee
S
Stefan • couple • se
6
Pros:

Rummet var sjysst

Cons:

Området, gatan där hotellet låg var väldigt otrevligt.

2026-09-19 • via Nuitee
M
Mike Michael • family_with_children • de
3
2026-09-18 • via Nuitee
S
Stefan • solo_traveller • at
8
2026-09-17 • via Nuitee
K
Klas • solo_traveller • se
7
2026-09-16 • via Nuitee
S
Susanne • solo_traveller • de
7
Das Hotel selber ist eine kleine Oase mit leckerem Frühstück und schönen Zimmer
Pros:

Das Zimmer war schön eingerichtet und das WLan war sehr gut zum Arbeiten

Cons:

Am Steintor - also die Strasse vor dem Hotel- ist voller Junkies. Als Frau alleine zu später oder sehr früher Zeit möchte ich vermeiden, da auf der Strasse entlang zu laufen.

2026-09-15 • via Nuitee
A
AS • solo_traveller • de
5
Eher nicht empfehlenswert - für 1 Nacht evtl. ok.
Cons:

Die Lage ist eher problematisch, v.a. nachts. Nicht für alle Frauen, die alleine reisen geeignet. Die Zimmer sind minimal komfortabel.

2026-09-14 • via Nuitee
W
Wiebke • family_with_children • de
6
2026-09-14 • via Nuitee