Hotel Lumen am Hauptbahnhof

Hotels
6.3 (620 reviews)
Steindamm 19 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe area
Room quality concerns

Categories

Cleanliness
4.44
Guests reported issues with cleanliness, including dirty towels and overall poor upkeep.
Service
7.91
Generally friendly and helpful staff reported, though service quality not explicitly discussed.
Location
6.95
Proximity to public transport is good, but safety concerns noted due to surrounding area.
Room Quality
5.4
Multiple reviews mentioned poor condition of rooms, but some comfort reported.
Amenities
5.43
Lack of basic amenities noted, with few essential items missing in rooms.
Value for Money
6.39
Mixed sentiments on value; some found it reasonable but mentioned several issues.
Food and Beverage
7.44
Breakfast well-reviewed, though other food options not mentioned.
Overall Experience
6.41
General dissatisfaction expressed, particularly with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Central Location and Excellent Transport Links
Located in the heart of Hamburg, Hotel Lumen am Hauptbahnhof offers convenient access to the city's main attractions with the main train station just a 2-minute walk away. The nearby U-Bahn station ensures easy exploration of all parts of Hamburg.

Comfortable Rooms with Modern Amenities
The hotel provides bright and spacious rooms equipped with free Wi-Fi and modern bathrooms, ensuring a comfortable stay for guests. Whether for business or leisure, the rooms offer a relaxing retreat after a day of sightseeing.

Complimentary Services and Facilities
Guests can enjoy complimentary access to the hotel's free internet terminal in the lobby, perfect for staying connected during their stay. Additionally, the extra breakfast buffets provide a delicious start to the day before heading out to explore the city.

Experience convenience, comfort, and complimentary services at Hotel Lumen am Hauptbahnhof. Book now for an unforgettable stay in Hamburg.

Important information:

Please note that the elevator is only available from the 1st floor onwards. The reception is on the first floor and guests must first climb stairs to reach the reception. Please contact the property for further details.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

6.3
Based on 620 reviews
Cleanliness: 4.44
Service: 7.91
Location: 6.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 6.41
S
Sven • couple • de
7
Für ein paar Tage ein gutes günstiges Hotel
Pros:

Nettes Personal und die Zimmer besser als gedacht. Für die Gegend kann das Hotel nichts

2026-03-21 • via Nuitee
K
Klaus • solo_traveller • de
8
2026-03-21 • via Nuitee
B
Bozkurt • family_with_children • tr
7
2026-03-21 • via Nuitee
K
Klas • solo_traveller • se
7
2026-03-20 • via Nuitee
K
Kerstin • solo_traveller • es
5
Pros:

Die Nähe zum Bahnhof und der nette Mitarbeiter der mir mit meinem Koffer geholfen.

Cons:

Die Gegend- es ist nie ruhig. Aber das ist halt so in der Nähe des Bahnhofs. Mit großem Gepäck ist es schwierig die Treppen zu überwinden. Fahrstuhl nicht überall vorhanden.

2026-03-19 • via Nuitee
B
Bernd • solo_traveller • de
10
2026-03-19 • via Nuitee
M
Malam • solo_traveller • de
10
2026-03-19 • via Nuitee
P
Petra • family_with_children • de
4
Pros:

Freundliches Personal.
Ruhig und sicher.
Frühstück normal und ausreichend.

Cons:

Wassermischer war defekt.
Aussicht auf Müll.
Das Umfeld der Straße.
Garage zu weit entfernt.

2026-03-18 • via Nuitee
A
Ashkan • couple • se
9
2026-03-17 • via Nuitee
N
Narmandah • solo_traveller • de
10
Pros:

Positiv überrascht

Cons:

-

2026-03-16 • via Nuitee
G
Gea • extended_group • nl
7
Niet voor herhaling vatbaar, helemaal niet voor die prijs
Pros:

Eindelijk niet veel, heel sober, oud, klein. Voor 1 nacht gaat, ontbijt moet je betalen, tv moet je ook voor betalen, geen kopje koffie kunnen zetten op kamer

Cons:

De plek van hotel, je waant je daar in Turkije, geen veilige buurt.

2026-03-16 • via Nuitee
H
Heewad • family_with_children • dk
1
Pros:

they are just after your money. nothing

Cons:

so sad.

2026-03-16 • via Nuitee
R
Regine • solo_traveller • de
8
Pros:

Sehr freundliches Personal.

Cons:

Alles gut.

2026-03-13 • via Nuitee
A
Alen • solo_traveller • ca
10
2026-03-11 • via Nuitee
H
Henrik • extended_group • dk
1
Pros:

Ingenting

Cons:

Det hele

2026-03-09 • via Nuitee
J
Jan • solo_traveller • de
4
Pros:

Nähe zum Bahnhof

Cons:

Absolutes Problemviertel. Nicht ungefährlich vor der Tür

2026-03-09 • via Nuitee
D
Daniel • solo_traveller • de
7
Pros:

Nähe zur Stadt
Zimmer

Cons:

Für die Drogenpolitik kann das Hotel nichts

2026-03-08 • via Nuitee
F
Frauke • extended_group • de
7
Pros:

Frühstück war reichhaltig und lecker, auf Wünsche würde eingegangen, nette Kommunikation
Nähe zum Bahnhof ist gut, aber die Gegend ist überwiegend in ausländischer Hand (viele Gemüseläden, Dönerladen und Shisha Bars...)

2026-03-03 • via Nuitee
M
Mads • couple • dk
2
Pros:

Der var nogenlunde rent

Cons:

Der stod det var med parkering , og så bliver man opkrevet 36 € det er sku for ringe, håber jeg får dem tilbage?

2026-03-03 • via Nuitee
H
Harald • extended_group • de
7
Gutes, preisgünstiges Hotel in einer nicht sehr vertrauensvollen Umgebung.
Pros:

Saubere Zimmer, freundliches Personal, günstige Preise.

Cons:

Einige Gäste unserer Reisegruppe fühlten sich in der Straße, in der sich das Hotel befindet, nicht besonders wohl.
Zur Rezeption im 1. Obergeschoß muß man eine steile Treppe hinaufgehen, ohne Möglichkeit einen Aufzug zu benutzen.

2026-03-01 • via Nuitee