Hotel Lumen am Hauptbahnhof

Hotels
6.3 (620 reviews)
Steindamm 19 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe area
Room quality concerns

Categories

Cleanliness
4.44
Guests reported issues with cleanliness, including dirty towels and overall poor upkeep.
Service
7.91
Generally friendly and helpful staff reported, though service quality not explicitly discussed.
Location
6.95
Proximity to public transport is good, but safety concerns noted due to surrounding area.
Room Quality
5.4
Multiple reviews mentioned poor condition of rooms, but some comfort reported.
Amenities
5.43
Lack of basic amenities noted, with few essential items missing in rooms.
Value for Money
6.39
Mixed sentiments on value; some found it reasonable but mentioned several issues.
Food and Beverage
7.44
Breakfast well-reviewed, though other food options not mentioned.
Overall Experience
6.41
General dissatisfaction expressed, particularly with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Central Location and Excellent Transport Links
Located in the heart of Hamburg, Hotel Lumen am Hauptbahnhof offers convenient access to the city's main attractions with the main train station just a 2-minute walk away. The nearby U-Bahn station ensures easy exploration of all parts of Hamburg.

Comfortable Rooms with Modern Amenities
The hotel provides bright and spacious rooms equipped with free Wi-Fi and modern bathrooms, ensuring a comfortable stay for guests. Whether for business or leisure, the rooms offer a relaxing retreat after a day of sightseeing.

Complimentary Services and Facilities
Guests can enjoy complimentary access to the hotel's free internet terminal in the lobby, perfect for staying connected during their stay. Additionally, the extra breakfast buffets provide a delicious start to the day before heading out to explore the city.

Experience convenience, comfort, and complimentary services at Hotel Lumen am Hauptbahnhof. Book now for an unforgettable stay in Hamburg.

Important information:

Please note that the elevator is only available from the 1st floor onwards. The reception is on the first floor and guests must first climb stairs to reach the reception. Please contact the property for further details.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

6.3
Based on 620 reviews
Cleanliness: 4.44
Service: 7.91
Location: 6.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 6.41
M
Monika • couple • de
6
Alles in allem in Ordnung
Pros:

GUte Lage

Cons:

Fernseher hatte nur 2 Sender

2026-04-10 • via Nuitee
H
haydar saleh • solo_traveller • dk
10
Good
Pros:

Good

Cons:

Good

2026-04-09 • via Nuitee
C
Christopher • couple • se
5
Cons:

Värsta möjliga läge i Hamburg. Det var som att komma mitt in i Bagdad, Istanbul och Mogadishu samtidigt. Massa knarkare och langare överallt.

2026-04-09 • via Nuitee
G
Günter • family_with_children • de
7
2026-04-09 • via Nuitee
R
Romuald • solo_traveller • de
1
Cons:

Das Hotel liegt an einer stark frequentierten, eher dubiosen Straße, die deutlich vom Drogenhandel geprägt ist. Rundherum stehen immer wieder Nutten, und es kommt abends regelmäßig zu Polizeieinsätzen, was ein unsicheres und unangenehmes Umfeld schafft. Zudem wird ein Parkplatz angeboten, der sich fünf Gehminuten entfernt in einer anderen Gegend befindet und extra bezahlt werden muss – darüber erfährt man erst vor Ort, nicht vor der Buchung. Das wirkt irreführend und untransparent.

2026-04-08 • via Nuitee
J
Jana • solo_traveller • de
7
Pros:

Für eine Kurztrip nach Hamburg können wir das Hotel auf jeden Fall weiter empfehlen.

2026-04-07 • via Nuitee
M
Michael • solo_traveller • de
7
2026-04-07 • via Nuitee
H
HennaBirger • family_with_children • dk
8
2026-04-06 • via Nuitee
B
Biriukova • family_with_children • dk
8
Ми отримали гарний досвід.
Pros:

Дуже привітний персонал. На всі питання були надані відповіді та рекомендації. Допомогли нам вирішити проблеми . Номер чистий та зручний.

2026-04-05 • via Nuitee
M
Marian • solo_traveller • de
10
Pros:

Alles

2026-04-02 • via Nuitee
A
Araz • family_with_children • de
3
Frühstück ist ok gut erreich Bar
Cons:

das ist für Familien mit Kinderwagen wirklich sehr problematisch.

Kinderwagen müssen getragen werden
hohes Unfallrisiko (vor allem beim Hoch- und Runtertragen)
Treppe

2026-04-02 • via Nuitee
A
Andreas • solo_traveller • de
8
Zweckmäßig
Pros:

Nettes Personal

Cons:

Hätte mich über eine funktionierende Duschtür gefreut.

2026-03-30 • via Nuitee
A
Alcantara • extended_group • de
9
Comfy and clean What you see is what you get.
Pros:

The room is clean and smells good too.

Cons:

Some visitors can be heard from inside the room when they are too loud at the Hallway.

2026-03-30 • via Nuitee
M
Michael • solo_traveller • de
9
Pros:

Perfekte Lage fußläufig zum Bahnhof. Da ich am nächsten Morgen früh weiter musste war das perfekte. Das Frühstück war sehr gut.

2026-03-29 • via Nuitee
V
Vasyl • solo_traveller • ua
6
в цілому ок, тільки немає парковки про що не вказано, і це є проблемою запаркувати авто
Cons:

несподобався запах з ванни, дуже специфічний(

2026-03-27 • via Nuitee
K
KEMAL • solo_traveller • de
10
2026-03-27 • via Nuitee
U
Uwe • family_with_children • de
6
2026-03-25 • via Nuitee
E
Emma • extended_group • dk
6
2026-03-25 • via Nuitee
H
Hans Juergen • couple • de
4
2026-03-23 • via Nuitee
M
Marcus • solo_traveller • de
4
2026-03-23 • via Nuitee