The Quay Hotel Bugis

Hotels
6.1 (514 reviews)
77/79 Aliwal Street, Bugis , Singapore , sg

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location near shops, restaurants and transport
24-hour reception / generally helpful staff
Refillable drinking water available
Renovated showers / strong air-conditioning
Lift and small in-room fridge reported
Quiet area for some rooms
Close to MRT/bus (short walk for many)
Some rooms had clean bedding and towels
Cons:
Poor cleanliness: dirty bathrooms, hair, stains and bed bugs reported
Small rooms and some windowless units
Hard beds and uncomfortable sleeping for some guests
No on-site restaurant / no breakfast offered
Occasional unfriendly or unhelpful service and a reported hotel transfer
Shared water machine instead of bottled water
Wi‑Fi and TV reception issues / missing channels
Noise from street and broken window frames / AC placement problems

Categories

Cleanliness
3
Multiple reports of dirty bathrooms (marks, hair), bed bugs, stained bed sheets/towels and paint smell; cleanliness is a clear weakness.
Service
7.5
Mixed but largely helpful: several mentions of friendly, 24-hour reception and helpful staff, though there are also reports of unfriendly attitudes and a problematic last-minute transfer to another hotel.
Location
8.5
Frequently praised: close to shops and restaurants, short bus stops and a reasonable walk to the MRT; also noted as a good location for Muslim guests. One comment noted a longer walk from public transit for that reviewer.
Room Quality
5
Small, sometimes windowless rooms, hard beds, noisy street-facing rooms, broken window frames and some AC placement/operation problems; some bathrooms were recently renovated but space and comfort are limited.
Amenities
7
Basic useful amenities present (refillable drinking water, lift, fridge, renovated showers, strong air-con), but issues include no on-site restaurant, shared water machine instead of bottled water, occasional Wi‑Fi/TV reception problems.
Value for Money
5.5
Several guests felt the price did not match condition and service (old facilities, comfort issues); some conveniences exist but overall value is only average for the price.
Food and Beverage
6.2
No on-site restaurant and absence of breakfast disappointed some guests; water refilling is available but limited F&B options at the hotel itself.
Overall Experience
6.1
Mixed overall: very good location and some helpful staff, but persistent cleanliness issues, small/old rooms and occasional unfriendly service make stays inconsistent and sometimes disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 00:28

Property Description

Convenient Location
Located in the heart of Kampong Glam, Aliwal Park Hotel is just a short stroll away from the Malay Heritage Centre and Golden Mile Bus Terminal. Surrounded by local eateries, the hotel offers easy access to nearby attractions such as Sultan Mosque and Arab Street.

Comfortable Accommodation
Each air-conditioned room at Aliwal Park Hotel features modern amenities including a 24-inch flat-screen TV, an electric kettle, and complimentary mineral water. Guests can relax in the cozy rooms equipped with en suite bathrooms featuring a refreshing shower.

Accessible and Reliable
With proximity to Nicoll Highway MRT Station, Lavender MRT Station, and Bugis MRT Station, exploring the city is convenient for guests. The hotel's 24-hour front desk and elevator access to all non-smoking rooms ensure a hassle-free stay.

Book your stay at Aliwal Park Hotel and experience comfort and convenience in the heart of Kampong Glam.

Important information:

An extra 3.5 ft mattress is available at SGD 20 per night for the Super Deluxe Double Room and Family Room (3 Adults) only. Do contact the property directly for more information. Contact details can be found on the booking confirmation. Guests need to inform the hotel if they expect to check-in after midnight. This can be done under Special Requests during booking. Payment in SGD must be paid in full at check-in time.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

6.1
Based on 514 reviews
Cleanliness: 3
Service: 7.5
Location: 8.5
Room Quality: 5
Amenities: 7
Value for Money: 5.5
Food and Beverage: 6.2
Overall Experience: 6.1
A
Adriano • extended_group • it
1
Prezzo altissimo camere ridicole. A 3 minuti meglio andare all’h073L 81 H3r174g3
Pros:

La posizione

Cons:

La camera era talmente umida che mi si è letteralmente arricciato il passaporto nel giro di 8 ore

2026-08-21 • via Nuitee
C
Cheuk Piu • solo_traveller • au
8
2026-08-21 • via Nuitee
M
Mercedes • couple • es
7
Pros:

La ubicación, el aire acondicionado y la limpieza

Cons:

La habitación es pequeña pero suficiente para pasar dos noches

2026-08-17 • via Nuitee
S
Srirenj • solo_traveller • in
5
2026-08-17 • via Nuitee
E
Ewan • solo_traveller • nz
8
A good inexpensive place to stay as a starting point for exploring the area
Pros:

I got what I paid for - inexpensive but provided everything I needed. It is in an interesting part of town, Middle East section by the main Islam (?) temple which I discovered meant that the numerous restaurants nearby didn’t sell alcohol. The aircon was WONDERFUL!!!

Cons:

Nothing comes to mind.

2026-08-16 • via Nuitee
J
Jenina • family_with_children • ph
10
Pros:

the room's cleanliness and the staff are very accommodating!

Cons:

None. Our stay was very smooth.

2026-08-12 • via Nuitee
F
Federica • couple • it
8
2026-08-11 • via Nuitee
X
XRHSTOS • solo_traveller • gr
6
2026-08-11 • via Nuitee
E
Emmanuel • family_with_children • fr
9
2026-08-10 • via Nuitee
N
Nur • extended_group • my
8
Pros:

The place near to all stall

Cons:

the staff not friendly

2026-08-09 • via Nuitee
L
Luiza • solo_traveller • gb
7
Short layover stay
Pros:

The location, close to Lavender Station, close to many restaurants with a great choice of food. The hotel is quite well maintained considering that it's not a new building. The staff was very helpful.

Cons:

The lack of hot water in the shower and sink and also an awkward way the water was flooding the floor around the toilet so after a shower, it was hard to access the toilet because of the puddle around it.

2026-08-09 • via Nuitee
H
Holly • couple • au
5
Great location, friendly and helpful staff but cleanliness needs to improve. Bathroom was dirty and there were bed bugs.
Pros:

Loved the location and the friendly staff with 24 hour reception. Also loved that there was a water tap at reception.

Cons:

It was dirty. There were marks and hair in the bathroom when we arrived. There were bed bugs.

2026-08-04 • via Nuitee
R
rajput • solo_traveller • pk
10
2026-08-03 • via Nuitee
E
Emma • solo_traveller • hk
6
Good to crash for a few nights
Pros:

The renewed shower was impressive but there wasn't a shower curtain dividing the toilet and shower, I don't mind it but some people might.

The air-conditioning was also very cool and strong which is perfect for the weather. Staff was also very helpful.

Cons:

The room was incredibly small, and the building and walls were very old and yellow. Water bottles aren't provided and you have to get water from a water machine in the lobby downstairs which is the strangest and most awkward part (I'm guessing everyone in the building shares this one machine) The bed was quite hard and you could hear the people in the street late in the night even with the windows closed shut.

2026-07-24 • via Nuitee
T
TOSHIRO • solo_traveller • jp
5
2026-07-21 • via Nuitee
A
Anuar • family_with_children • my
10
2026-07-18 • via Nuitee
W
Wim • solo_traveller • nl
4
Teleustellend
Pros:

De locatie
De douche was warm en goede straal en op goede hoogte
Lift
Airco
Koelkast

Cons:

Kleine kamer
Hard bed
Kapot raam aan de straatkant, met veel herrie
Gordijnen sluiten heel slecht
Ik heb 3 nachten erg slecht geslapen.

2026-07-17 • via Nuitee
E
Enya • couple • es
2
Unpleasant
Cons:

I made the reservation more than 1 month in advance and when we arrived they told us they were fully booked and transferred us to another of their hotels in Little India which is worse location and cheaper. This second hotel was quite disappointing.

2026-07-13 • via Nuitee
M
Marta • extended_group • pl
6
Pokój tylko do przespania się , na jedną może dwie noce
Pros:

Wygodne łóżka, czysta pościel i ręczniki, suszarka, czajnik, blisko stacji metra

Cons:

Pokój bez okna, mały - miejsce tylko na łóżka i tyle, słychać wszystko z korytarza i sąsiednich pokoi

2026-07-08 • via Nuitee
S
Sharina • family_with_children • my
2
My stay was disappointing due to the old facilities, unfriendly service, and poor overall
Pros:

I liked that the hotel provided free refillable drinking water, which was convenient during my stay.

Cons:

The hotel is quite old, and our room door got stuck at night. When we called the receptionist, he first told us how to open it ourselves. We explained that we had already tried, and only then did he come to help. Although he eventually assisted us, he didn't seem very friendly or welcoming.

The location is also a long walk from the MRT and bus stop. For the price, I think there are better hotels with friendlier service and better value. I would not stay here again or recommend it to others.

2026-07-07 • via Nuitee