SureStay Hotel by Best Western San Rafael

Hotels
•
SureStay Hotel by Best Western
6.7 (364 reviews)
865 Francisco Blvd E , San Rafael , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Clean rooms in some areas
Cons:
Unclean conditions
Poor service
Issues with room quality

Categories

Cleanliness
4.6
Multiple reviews highlight unclean conditions, such as dirty rooms and used towels.
Service
8.06
Service received mixed feedback, with some reviews indicating standard service for the hotel tier.
Location
8.6
The location is praised for its proximity to amenities and downtown.
Room Quality
5.56
Issues with room conditions mentioned, including unpleasant smells and old furnishings.
Amenities
6.59
Limited amenities noted, particularly in breakfast options.
Value for Money
7.55
Some value noted for the price, while others felt it was unworthy.
Food and Beverage
5.6
Concerns raised about breakfast availability and limited options.
Overall Experience
7.07
Overall experiences vary, with reports of both positive and many negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:14

Property Description

Modern Accommodation with Free WiFi
Located in San Rafael, SureStay Hotel by Best Western offers modern rooms with free WiFi. Each room includes a TV and a private bathroom with complimentary toiletries. Guests can unwind at the on-site bar after a long day of exploring.

Convenient Location
Situated just 22 km from San Francisco and 23 km from Berkeley, our hotel provides easy access to popular attractions. The Oakland International Airport is only 37 km away, making travel hassle-free for our guests.

Relaxing Amenities
Whether you're here for business or leisure, SureStay Hotel by Best Western San Rafael ensures a comfortable stay. Don't miss out on the chance to experience our welcoming hospitality and top-notch services. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

6.7
Based on 364 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 7.55
Food and Beverage: 5.6
Overall Experience: 7.07
J
james • couple • us
3
2026-07-17 • via Nuitee
M
Maria • solo_traveller • de
9
Great value.
Pros:

The place was close to work and very clean (cleaned every day, smelled well). Very nice delicate colors, non-tiring design: I chose it for that reason, too. The breakfast is minimalistic but there is a nice cafe across the street. Tea and coffee is available all day and evening. Exactly what I needed for my trip.

Cons:

The building is old and floor in places is slightly uneven, but all the interior paint and carpets are new.

2026-07-14 • via Nuitee
B
Bhavika • couple • us
4
2026-07-14 • via Nuitee
W
Wanda • couple • us
10
Peaceful good night sleep
Pros:

Clean, quiet convenient

Cons:

Everything was awesome

2026-07-13 • via Nuitee
D
Dan • couple • us
6
A place to sleep while in the Bay area.
Pros:

I don't consider a bagel and coffee breakfast. There wasn't even butter or jam for the bagel. The breakfast bar was very disappointing.

Cons:

A very loud room next door the first night that kept me awake until 2:30am. The "breakfast" offerings.

2026-07-12 • via Nuitee
T
thierry • solo_traveller • fr
6
Pros:

Chambre propre
Confort correcte

Cons:

Bruyant. Juste a cote de l autoroute
Parking exigue
Petit dejeuner a l accueil dans un petit coin
Horaires petit dej limitee: 7h-9h!

2026-07-09 • via Nuitee
A
Amber • couple • us
8
2026-07-07 • via Nuitee
W
Williams • solo_traveller • us
10
2026-07-04 • via Nuitee
J
Joe Alexander • couple • us
10
2026-06-27 • via Nuitee
I
Ian • family_with_children • gb
9
2026-06-23 • via Nuitee
S
Sally • solo_traveller • us
9
2026-06-23 • via Nuitee
W
Wanda • couple • us
10
Most Definitely calls for a great night sleep 🛌 💤
Pros:

Everything

Cons:

Nothing

2026-06-23 • via Nuitee
M
Mike • solo_traveller • us
10
2026-06-10 • via Nuitee
A
Anne • couple • us
2
Ready to get on with our trip!
Pros:

Nothing really!

Cons:

It is very rundown, no coffee pot in rooms, pillows are flat, no lamps on bedside tables to read by,can hear everything that goes on outside!

2026-06-04 • via Nuitee
B
Brad • couple • us
7
2026-05-30 • via Nuitee
W
Woobens steeve • couple • us
1
Pros:

Horrible surprise ! I made a reservation for 2 nights, 3 weeks before my flight to San Francisco.
I called them right after having my confirmation number to learn about the service. My flight was delayed for 20 minutes and when I got at there for checking, there was nobody, 35 minutes after, a sleepy agent appeared and said: There’s no Room available sir. Even I show him my reservation he said there’s nothing he can do.

2026-05-28 • via Nuitee
S
Samanta • solo_traveller • mx
10
Check in rapido, todas las amenidades, buena ubicación
Pros:

Ubicación

Cons:

todo estuvo bien

2026-05-26 • via Nuitee
B
B&T • couple • us
9
Loved my Birthday visit at the SureStay by Best Western.
Pros:

I was grateful for the late night check-in. The location was surprising in a more industrial side of town. The bed was comfortable and clean. The variety of the continental breakfast was delightful.

Cons:

Not the fault of the facility, the noise of traffic was distracting.

2026-05-20 • via Nuitee
D
DAVID • couple • us
1
Cons:

The property was just not how the images really are portraying. The moment we got into our rooms there was hairs on BOTH beds. Check in personal took photos of it and blamed the new hire. Stains on sheets as well. The shower shampoo bottles completely empty! They only give you one towel per day per person according to the gentleman who checked us on. Later after we came back to the hotel at night, we noticed the floors were dirty and long hairs across the edges of the walls. And to top it off found 3 cockroaches at night. Called the front desk immediately about it. And she said she would let the manager know ,that she just works there. Not a sorry or any credit or nothing for the bad experience. Literally first thing at 9 am checked out of that place immediately!

2026-05-18 • via Nuitee
S
Steve • family_with_children • us
6
I had to ring the bell every time to summon someone to the unattended front desk when needed.
Pros:

They provided some fresh apples. They provided flavored yogurt.

Cons:

The breakfast was definitely sparse even for continental style. The cereal bowls were mini-sized for some reason - too small for even one serving of oatmeal, and the only way to get oatmeal made was to use hot water dispensed from the Keurig coffee maker.
There was no microwave oven, so cooking or even warming anything up was impossible (except for making toast in the toaster).

2026-05-04 • via Nuitee