SureStay Hotel by Best Western San Rafael

Hotels
SureStay Hotel by Best Western
6.7 (372 reviews)
865 Francisco Blvd E , San Rafael , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Clean rooms in some areas
Cons:
Unclean conditions
Poor service
Issues with room quality

Categories

Cleanliness
4.6
Multiple reviews highlight unclean conditions, such as dirty rooms and used towels.
Service
8.06
Service received mixed feedback, with some reviews indicating standard service for the hotel tier.
Location
8.6
The location is praised for its proximity to amenities and downtown.
Room Quality
5.56
Issues with room conditions mentioned, including unpleasant smells and old furnishings.
Amenities
6.59
Limited amenities noted, particularly in breakfast options.
Value for Money
7.55
Some value noted for the price, while others felt it was unworthy.
Food and Beverage
5.6
Concerns raised about breakfast availability and limited options.
Overall Experience
7.07
Overall experiences vary, with reports of both positive and many negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:14

Property Description

Modern Accommodation with Free WiFi
Located in San Rafael, SureStay Hotel by Best Western offers modern rooms with free WiFi. Each room includes a TV and a private bathroom with complimentary toiletries. Guests can unwind at the on-site bar after a long day of exploring.

Convenient Location
Situated just 22 km from San Francisco and 23 km from Berkeley, our hotel provides easy access to popular attractions. The Oakland International Airport is only 37 km away, making travel hassle-free for our guests.

Relaxing Amenities
Whether you're here for business or leisure, SureStay Hotel by Best Western San Rafael ensures a comfortable stay. Don't miss out on the chance to experience our welcoming hospitality and top-notch services. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 372 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 7.55
Food and Beverage: 5.6
Overall Experience: 7.07
A
Alexandra couple us
8
2026-08-10 via Nuitee
E
Eric solo_traveller fr
9
Pros:

La facilité d'accès. Bien situé.

Cons:

Le petit déjeuner, très succinct

2026-08-10 via Nuitee
K
Kelly couple us
5
Pros:

Not much to like except the location and shower water pressure was good.

Cons:

Too noisy, room above with people stomping all night was irritating, carpets felt dirty, bathroom needs shade on window.

2026-08-09 via Nuitee
J
james couple us
3
2026-07-17 via Nuitee
M
Maria solo_traveller de
9
Great value.
Pros:

The place was close to work and very clean (cleaned every day, smelled well). Very nice delicate colors, non-tiring design: I chose it for that reason, too. The breakfast is minimalistic but there is a nice cafe across the street. Tea and coffee is available all day and evening. Exactly what I needed for my trip.

Cons:

The building is old and floor in places is slightly uneven, but all the interior paint and carpets are new.

2026-07-14 via Nuitee
B
Bhavika couple us
4
2026-07-14 via Nuitee
W
Wanda couple us
10
Peaceful good night sleep
Pros:

Clean, quiet convenient

Cons:

Everything was awesome

2026-07-13 via Nuitee
D
Dan couple us
6
A place to sleep while in the Bay area.
Pros:

I don't consider a bagel and coffee breakfast. There wasn't even butter or jam for the bagel. The breakfast bar was very disappointing.

Cons:

A very loud room next door the first night that kept me awake until 2:30am. The "breakfast" offerings.

2026-07-12 via Nuitee
T
thierry solo_traveller fr
6
Pros:

Chambre propre
Confort correcte

Cons:

Bruyant. Juste a cote de l autoroute
Parking exigue
Petit dejeuner a l accueil dans un petit coin
Horaires petit dej limitee: 7h-9h!

2026-07-09 via Nuitee
A
Amber couple us
8
2026-07-07 via Nuitee
W
Williams solo_traveller us
10
2026-07-04 via Nuitee
J
Joe Alexander couple us
10
2026-06-27 via Nuitee
S
Sally solo_traveller us
9
2026-06-23 via Nuitee
I
Ian family_with_children gb
9
2026-06-23 via Nuitee
W
Wanda couple us
10
Most Definitely calls for a great night sleep 🛌 💤
Pros:

Everything

Cons:

Nothing

2026-06-23 via Nuitee
M
Mike solo_traveller us
10
2026-06-10 via Nuitee
A
Anne couple us
2
Ready to get on with our trip!
Pros:

Nothing really!

Cons:

It is very rundown, no coffee pot in rooms, pillows are flat, no lamps on bedside tables to read by,can hear everything that goes on outside!

2026-06-04 via Nuitee
B
Brad couple us
7
2026-05-30 via Nuitee
W
Woobens steeve couple us
1
Pros:

Horrible surprise ! I made a reservation for 2 nights, 3 weeks before my flight to San Francisco.
I called them right after having my confirmation number to learn about the service. My flight was delayed for 20 minutes and when I got at there for checking, there was nobody, 35 minutes after, a sleepy agent appeared and said: There’s no Room available sir. Even I show him my reservation he said there’s nothing he can do.

2026-05-28 via Nuitee
S
Samanta solo_traveller mx
10
Check in rapido, todas las amenidades, buena ubicación
Pros:

Ubicación

Cons:

todo estuvo bien

2026-05-26 via Nuitee