SureStay Hotel by Best Western San Rafael

Hotels
•
SureStay Hotel by Best Western
6.7 (248 reviews)
865 Francisco Blvd E , San Rafael , US
+1 415-454-9470

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Non-smoking throughout
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Review Highlights

Pros:
Free and ample parking
Convenient location near highway, cafes and restaurants
Good value / reasonable price
Some rooms reported very clean and good shower pressure
Tea and coffee available throughout the day
Cons:
Dirty carpets and unpleasant odors reported
Noise from highway and neighboring rooms
Minimal, disappointing breakfast with limited options/hours
Inconsistent or poor service in some cases (check-in issues)
Rooms feel rundown for some guests (flat pillows, lack of bedside lamps, no in-room coffee pot)

Categories

Cleanliness
4.8
Multiple reviews report dirty carpets, unpleasant smells in rooms and bathrooms; some guests did note rooms cleaned daily but overall cleanliness is below expectation.
Service
6.6
Mixed reports: a few guests praised helpful late check-in, while others reported rude or inattentive staff and reservation/check-in problems.
Location
8.5
Consistently noted as convenient and close to work/cafes/restaurants; many mention proximity to the highway which brings noise but makes it an easy pit stop.
Room Quality
5
Rooms are described as basic and sometimes rundown with flat pillows, uneven floors and noisy neighboring rooms; a few guests found rooms clean and well-designed.
Amenities
7.5
Free and ample parking and all-day tea/coffee noted positively; however, some rooms lack coffee pots and bedside lamps and the property is otherwise basic.
Value for Money
9.5
Several guests explicitly call it good value or reasonable price for a simple overnight stay; overall perceived as strong value despite shortcomings.
Food and Beverage
4.8
Breakfast frequently described as minimal or disappointing (bagel and coffee only, limited hours, no butter/jam, lack of gluten-free options).
Overall Experience
6.9
Mixed overall: good for a budget overnight stay with convenient location and parking, but hampered by cleanliness, noise and limited breakfast offerings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Modern Accommodation with Free WiFi
Located in San Rafael, SureStay Hotel by Best Western offers modern rooms with free WiFi. Each room includes a TV and a private bathroom with complimentary toiletries. Guests can unwind at the on-site bar after a long day of exploring.

Convenient Location
Situated just 22 km from San Francisco and 23 km from Berkeley, our hotel provides easy access to popular attractions. The Oakland International Airport is only 37 km away, making travel hassle-free for our guests.

Relaxing Amenities
Whether you're here for business or leisure, SureStay Hotel by Best Western San Rafael ensures a comfortable stay. Don't miss out on the chance to experience our welcoming hospitality and top-notch services. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

6.7
Based on 248 reviews
Cleanliness: 4.8
Service: 6.6
Location: 8.5
Room Quality: 5
Amenities: 7.5
Value for Money: 9.5
Food and Beverage: 4.8
Overall Experience: 6.9
J
Jeff • couple • us
9
2026-10-30 • via Nuitee
N
Nataliia • family_with_children • us
3
Pros:

Бесплатная парковка для машины

Cons:

Грязный номер и невыносимый запах в комнате и ванной комнате .

2026-10-28 • via Nuitee
M
MARIA TERESA • extended_group • es
7
tipico motel de carretera con lo basico
Pros:

estacionamiento amplio ,

Cons:

muy cerca de la carretera, con un poco de ruido

2026-10-18 • via Nuitee
L
Lourdes • couple • us
9
2026-10-18 • via Nuitee
P
Patrick • solo_traveller • fr
8
2026-10-15 • via Nuitee
C
Crystal • solo_traveller • us
9
quick over night, went as expected.
Pros:

Quiet and clean

Cons:

Juice at the breakfast. A gluten free option for breakfast. Even a rice crispy bar can be obtained at a local grocery.

2026-10-12 • via Nuitee
C
Claire • couple • us
3
Staff is mean , our room stinks the carpet i ask if we can move but the stuff is mean
Cons:

No choice

2026-10-08 • via Nuitee
J
Judy • couple • us
5
2026-09-13 • via Nuitee
M
Miguuel • solo_traveller • us
6
2026-09-01 • via Nuitee
R
ROBERT • couple • us
7
2026-08-30 • via Nuitee
R
Roberto • couple • us
7
Good pit stop at reasonable price
Pros:

Decent facility, a little too close to highway but noise was minimal. Cafes and restaurants in a walking distance and free parking

Cons:

Neighborhood is not the greatest but no threat or noise

2026-08-29 • via Nuitee
A
Alexandra • couple • us
8
2026-08-10 • via Nuitee
E
Eric • solo_traveller • fr
9
Pros:

La facilité d'accès. Bien situé.

Cons:

Le petit déjeuner, très succinct

2026-08-10 • via Nuitee
K
Kelly • couple • us
5
Pros:

Not much to like except the location and shower water pressure was good.

Cons:

Too noisy, room above with people stomping all night was irritating, carpets felt dirty, bathroom needs shade on window.

2026-08-09 • via Nuitee
J
james • couple • us
3
2026-07-17 • via Nuitee
B
Bhavika • couple • us
4
2026-07-14 • via Nuitee
M
Maria • solo_traveller • de
9
Great value.
Pros:

The place was close to work and very clean (cleaned every day, smelled well). Very nice delicate colors, non-tiring design: I chose it for that reason, too. The breakfast is minimalistic but there is a nice cafe across the street. Tea and coffee is available all day and evening. Exactly what I needed for my trip.

Cons:

The building is old and floor in places is slightly uneven, but all the interior paint and carpets are new.

2026-07-14 • via Nuitee
W
Wanda • couple • us
10
Peaceful good night sleep
Pros:

Clean, quiet convenient

Cons:

Everything was awesome

2026-07-13 • via Nuitee
D
Dan • couple • us
6
A place to sleep while in the Bay area.
Pros:

I don't consider a bagel and coffee breakfast. There wasn't even butter or jam for the bagel. The breakfast bar was very disappointing.

Cons:

A very loud room next door the first night that kept me awake until 2:30am. The "breakfast" offerings.

2026-07-12 • via Nuitee
T
thierry • solo_traveller • fr
6
Pros:

Chambre propre
Confort correcte

Cons:

Bruyant. Juste a cote de l autoroute
Parking exigue
Petit dejeuner a l accueil dans un petit coin
Horaires petit dej limitee: 7h-9h!

2026-07-09 • via Nuitee