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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Games room
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Billiards
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Lockers
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Sun loungers or beach chairs
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Rooms and Dining Experience:
Indulge in the bright, air-conditioned rooms at Mercure São Caetano and relish Italian dishes paired with select wines at the on-site restaurant.
Fitness and Connectivity Options:
Stay active at the gym and stay connected with high-speed internet in your room or at the business center, ensuring you never miss a beat.
Convenient Location and Accessibility:
Explore nearby bakeries, ATMs, and dining options within walking distance. With easy access to downtown, General Motors, EDS Brazil, and Guarulhos International Airport, convenience is at your doorstep.
Book your stay at Mercure São Caetano now for a memorable experience!
Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 12 years old and over stay for R$ 94.50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not needed) and costs BRL 34 per day.
Location
Guest Reviews
Ótimo atendimento. Boa localização. Apartamento espaçoso.
Instalação relativamente antiga. Conservação regular. Funcional, porém datado.
Bom café da manhã, recebemos um upgrade. Este apto era muito bom, o que reservamos era muito pequeno.
A TV n/ao funcionava.
Experiência excelente gostei
Conforto dos quartos
Très propre bien agencé et bien situé. Le personnel est très agréable et a répondu parfaitement à toutes nos demandes.
Bon petit déjeuner et personnel compétent à tous les niveaux
Rien tout était bien
Sim
Le personnel chargé de l'entretien : super.
La réception : super
Petit déjeuner : super
Belle piscine mais l'eau trop froide.
Salle de sport : super
Les rideaux : salle dégueulasses
Le canapé : taché
La chambre : horrible peinture démodé
Sauna : il a fallu que j'intervienne 4 fois pour avoir un peu de chaleur : horrible pour un Mercure
Proximidade do local do evento e comércio de fácil acesso
Cheiro do quarto forte e ruim…banheiro limpo, mas com muita mosquinha de 2 asas ( pretinhas de esgoto). Chuveiro pingando a noite
Localização e academia.
O quarto tem muito cheiro de mofo! Fiquei hospedada apenas 2 dias, mas acabou comigo em rinite e sinusite!
Além disso, o café da manhã é bem pobre em variedade e reposição. Comprei a estadia sem café e optei por tomar café lá apenas um dia, pq realmente não vale a pena.
Horário do início do café da manhã.
A acomodação apresenta estrutura bastante antiga, sem aparentes reformas ou melhorias recentes, além de possuir itens danificados no apartamento.
Durante a estadia, permaneci mais de 8 horas fora do hotel e, ainda assim, no primeiro dia a equipe de limpeza não realizou a arrumação do quarto. Nos dias seguintes, a higienização passou a ocorrer apenas no período da noite, justamente no horário em que eu já estava descansando.
Além disso, alguns itens servidos no café da manhã estavam frios, como o croissant de chocolate, o que impactou negativamente a experiência.
Atendimento
Hotel esta ficando velho.
O tamanho do quarto.
Preços um pouco acima do oferecido, café da manhã e estacionamento.
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