Mercure Sao Caetano do Sul

Hotels
•
Mercure
8 (202 reviews)
Rua Alegre, 440 , São Caetano do Sul , br

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Good location
Nice amenities
Cons:
Cleanliness issues
Old room conditions
Limited breakfast options

Categories

Cleanliness
6.25
Guests reported issues with cleanliness, including dirty carpets and dusty furnishings.
Service
9.25
Overall feedback indicated excellent service, particularly from hotel staff.
Location
9.25
The location was praised for being convenient and close to events.
Room Quality
6.75
Guests noted that rooms were old and needed maintenance, impacting overall satisfaction.
Amenities
8.25
Amenities like the pool and breakfast were well received.
Value for Money
8.25
Guests felt the hotel offered a good value despite some issues.
Food and Beverage
7.75
Breakfast quality received mixed reviews, with some wishing for more options.
Overall Experience
8.25
Despite some drawbacks, guests expressed a desire to return due to positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:27

Property Description

Luxurious Rooms and Dining Experience:
Indulge in the bright, air-conditioned rooms at Mercure São Caetano and relish Italian dishes paired with select wines at the on-site restaurant.

Fitness and Connectivity Options:
Stay active at the gym and stay connected with high-speed internet in your room or at the business center, ensuring you never miss a beat.

Convenient Location and Accessibility:
Explore nearby bakeries, ATMs, and dining options within walking distance. With easy access to downtown, General Motors, EDS Brazil, and Guarulhos International Airport, convenience is at your doorstep.

Book your stay at Mercure São Caetano now for a memorable experience!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for R$ 94.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 34 per day.

Location

Guest Reviews

8
Based on 202 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.25
G
Guilherme • couple • br
8
2026-03-02 • via Nuitee
M
Marcos • family_with_children • br
9
Avaliação estadia de final de semana
Pros:

A estadia em geral foi bem gostosa

Cons:

Achei os preços do restaurante um pouco acima da média, com relação aos preços de restaurantes da localidade.

2026-03-02 • via Nuitee
V
Victor Hugo • couple • br
3
Cheiro de mofo e velharia
Pros:

Nada

Cons:

Tudo

2026-02-26 • via Nuitee
G
glacilene • solo_traveller • br
10
2026-02-26 • via Nuitee
L
Leonardo • couple • br
6
2026-02-23 • via Nuitee
D
Daniel Chituzzi • family_with_children • br
10
Avaliação
Pros:

Funcionários educados e prestativos, comida é gostosa, aconchegante, ar condicionado gela bem.

Cons:

Isolamento acústico não gostei, tinha papel de bala atrás do sofá e cortina manchada, poeira nos dutos do banheiro visível.

2026-02-22 • via Nuitee
T
Thomas Melison • couple • br
4
2026-02-22 • via Nuitee
V
VALQUIRIA TEREZINHA • couple • br
8
No geral classifico como bom!
Pros:

Localização excelente!
Ducha excelente!

Cons:

Banheiro com revestimentos bem escuros muitos desgastados, tinha um pouco de odor

2026-01-29 • via Nuitee
M
Marcelo • couple • br
5
Pros:

Roupa de cama, tv, geladeira, localização

Cons:

Cartão de acesso
Estacionamento
Tamanho do quarto
Fiz reserva com café da manhã e na hora precisaria pagar a parte

2026-01-26 • via Nuitee
J
José Flávio • family_with_children • br
10
2026-01-21 • via Nuitee
D
Daniel • couple • br
10
otima
Pros:

Café da manha e piscina

Cons:

elevador

2026-01-19 • via Nuitee
D
Débora • extended_group • br
10
2026-01-19 • via Nuitee
T
Tim • solo_traveller • nl
9
Heerlijk verblijf gehad, in een prachtig land, in een leuke stad
Pros:

Kamers zijn erg ruim opgezet, lekker de ruimte voor me spullen & kleren. Ook meerdere USB oplaadpoorten in je kamer om apparaten op te laden zodat je niet extreem veel reis stekkers nodig hebt. Heel vriendelijk & behulpzaam personeel ook zijn ze erg meedenkend. De kamers & het interieur is erg schoon en werd goed bijgehouden. Het heeft een fantastische ligging, makkelijk te vinden, dicht bij de gezellige plekjes in de stad, goede oprit voor de taxi's!

Cons:

Regelmatig weer terug naar receptie gemoeten vanwege het weigeren van mijn kamerdeurpas, deze deed het meerdere keren niet, alhoewel het altijd keurig werd opgelost is het soms erg vervelend om weer terug te moeten naar de receptie. Nog een klein minpuntje, wanneer je uitslaapt en later dan 13:00 vertrekt dan is het niet zeker of je kamer wordt schoongemaakt, beddengoed vervangen wordt en handdoeken ververst worden & de kussens waren wat zacht

2026-01-19 • via Nuitee
J
Jair • couple • br
7
2026-01-07 • via Nuitee
J
José Roberto • family_with_children • br
9
Hotel muito bom
Pros:

Da localização, instalações, café da manhã e das funcionárias do restaurante ( muito prestativas e atenciosas)!

Cons:

Havia pedido para me hospedarem num quarto mais alto para acompanhar a queima de fogos do réveillon mas o funcionário me hospedou no quinto andar sendo que o hotel tem dezoito andares. Isso me deixou decepcionado 😥

2026-01-05 • via Nuitee
L
Luis • family_with_children • br
8
Uma ótima relação custo benefício
Pros:

Localização, gentileza dos funcionários, principalmente no atendimento no café da manhã (dia 25/12/25)

Cons:

Não é uma reclamação, mas a conservação dos móveis pode melhorar,

2025-12-26 • via Nuitee
R
Roney • family_with_children • br
5
Degradado pelo tempo.. precisa de renovação
Pros:

Localização

Cons:

Estado de
Conservação

2025-12-26 • via Nuitee
C
Castro • couple • pa
1
2025-12-22 • via Nuitee
M
Mariana • solo_traveller • pa
5
Pros:

Boa Localização, e equipe do hotel super atenciosa e rapida.

Cons:

As instalaçoes são velhas, precisam de uma reforma, pintura, etc

2025-12-22 • via Nuitee
S
Santos • solo_traveller • br
7
2025-12-17 • via Nuitee