Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Accommodating staff
Cons:
Small rooms
Narrow lift
Wi-Fi quality

Categories

Cleanliness
9.61
Consistently mentioned as clean and well-maintained across reviews.
Service
9.88
Staff were described as friendly, accommodating, and helpful.
Location
9.82
Perfect location near attractions, making it very convenient for guests.
Room Quality
8.37
Some rooms were noted as small, which affected the overall comfort.
Amenities
8.7
Basic amenities were highlighted, but some guests criticized the Wi-Fi and lift size.
Value for Money
8.56
Some guests found the hotel a bit pricey for the room sizes offered.
Food and Beverage
8.41
Limited mention of food services, but adequate options available.
Overall Experience
9.48
Overall positive experiences with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:35

Property Description

Historical Charm
Located just 250 metres from Florence Cathedral, The Frame is housed in a historical building renowned for its connection to the iconic Mona Lisa. The property exudes charm and history, offering guests a unique and memorable stay.

Individually Designed Rooms
Each room at The Frame Hotel is a blend of comfort and style, featuring unique furnishings and modern amenities such as air conditioning, a minibar, and a flat-screen TV. The private bathrooms are equipped with complimentary toiletries, ensuring a pleasant and relaxing stay for every guest.

Central Location
Situated in the heart of Florence's historical centre, The Frame Hotel boasts original exposed stone and brick elements, adding to its character. With the Santa Maria Novella Train Station just a 5-minute walk away, guests can easily explore all that the city has to offer.

Experience the charm and history of Florence at The Frame Hotel. Book your stay now for an unforgettable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 6 years old stay for € 20 per person per night when using an existing bed.
    Children from 7 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    Children from 3 years old to 6 years old stay for € 20 per person per night when using an available extra bed.
    Children from 7 years old to 17 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 986 reviews
Cleanliness: 9.61
Service: 9.88
Location: 9.82
Room Quality: 8.37
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 8.41
Overall Experience: 9.48
L
Lars Arild • couple • no
10
2026-07-04 • via Nuitee
C
chris • solo_traveller • gr
10
Pros:

Very nice location everting is on foot in 2 minutes . Ideal for a family
Staff very helpful

Cons:

Breakfast needs to be changed not so many options to go for. Doesn’t compare with the hotel needs improvement asap

2026-06-26 • via Nuitee
M
Maghi • couple • ae
10
2026-06-21 • via Nuitee
M
Marie • couple • be
8
Bien mais trop court
Pros:

L’emplacement parfait
Mais malheureusement la chambre trop petit on se savait pas passer à 2

Cons:

La chambre trop petit 🦫

2026-06-19 • via Nuitee
N
Nastja • couple • si
7
2026-06-19 • via Nuitee
M
Michael • couple • us
10
Professional, welcoming staff. Beautiful building, historical and clean. Comfortable beds, comfortable room. The breakfa
Pros:

The staff was exceptional Location is perfect, short walk from Santa Maria Novella train station, and close to all the major attractions.

2026-06-19 • via Nuitee
F
feyzi • couple • tr
9
2026-06-16 • via Nuitee
D
Dennis • couple • nl
9
2026-06-15 • via Nuitee
A
Anthony • couple • us
10
2026-06-14 • via Nuitee
M
Mutlu • solo_traveller • tr
8
Pros:

Resepsiyon nazik. Odalar tertemiz merkezde olmasina ragmen gayet sessiz. Giris ve cikis saatleri oncesi ve sonrasinda ucretsiz bavul depolama hizmetleri var

Cons:

Odalar oldukca ufak.

2026-06-10 • via Nuitee
J
Janet • couple • us
8
2026-06-06 • via Nuitee
S
Stephan • solo_traveller • at
9
2026-06-04 • via Nuitee
A
AM • couple • fr
7
Bien mais quelques plus, attentions simples et courantenotamment, rendraient l'impression très bonne
Pros:

Des légumes au petit déjeuner, ce qui est rare.... Bon emplacement. Accueil aimable. Chambre OK. Café et bouilloire, réfrigérateur appréciables. Mais rien autour.

Cons:

Vélux du salon cassé non réparé = pas de lumière du jour. Le coût de la chambre se révèle vraiment totalement brut : aucune attention particulière quotidienne donnée pour une suite et ce contrairement à nombre d'établissements équivalents. C'est assez étonnant et crée, pour ce qui serait au final peu de choses, une impression de sécheresse de l'accueil et peu de reconnaissance du choix fait par les clients.
Pas de place dans la chambre haute pour poser ses affaires à côté du lit et ouvrir les portes. Terrasse et jacuzzi : les consignes données ne sont pas de vérifier ni de nettoyer quotidiennement. Un no man's land donc pour la suite. (Mais pourtant, à souligner, la personne chargée de la chambre était très agréable et serviable). L'hôtel est un peu fait de bric et de broc par jonctions de bâtiments = aucune place, ni hall etc. La salle du petit déjeuner est minuscule. Le petit déjeuner a une offre limitée pour ses étoiles et le prix de la chambre. Et on n'aspire pas à un un bruit de fond des discussions très prolongées d'une employée quand on prend son petit déjeuner.

2026-06-01 • via Nuitee
A
Arlyn • couple • us
10
Amazing!
Pros:

Everyone was very welcoming and helpful. They provided us with amazing recommendations for different restaurants and bars.

2026-06-01 • via Nuitee
P
Peter • couple • au
10
2026-05-30 • via Nuitee
M
Manojlovic • family_with_children • hr
10
2026-05-26 • via Nuitee
H
Hicham • extended_group • sa
8
2026-05-25 • via Nuitee
S
Stern • extended_group • us
8
Likely would not stay there again
Pros:

Location

Cons:

Indifferent staff no free breakfast

2026-05-23 • via Nuitee
N
Naseem • couple • sa
8
2026-05-22 • via Nuitee
M
Marta • couple • es
10
Florencia en la palma de tu mano
Pros:

La localización, en pleno centro.

2026-05-18 • via Nuitee