Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Accommodating staff
Cons:
Small rooms
Narrow lift
Wi-Fi quality

Categories

Cleanliness
9.61
Consistently mentioned as clean and well-maintained across reviews.
Service
9.88
Staff were described as friendly, accommodating, and helpful.
Location
9.82
Perfect location near attractions, making it very convenient for guests.
Room Quality
8.37
Some rooms were noted as small, which affected the overall comfort.
Amenities
8.7
Basic amenities were highlighted, but some guests criticized the Wi-Fi and lift size.
Value for Money
8.56
Some guests found the hotel a bit pricey for the room sizes offered.
Food and Beverage
8.41
Limited mention of food services, but adequate options available.
Overall Experience
9.48
Overall positive experiences with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:35

Property Description

Historical Charm
Located just 250 metres from Florence Cathedral, The Frame is housed in a historical building renowned for its connection to the iconic Mona Lisa. The property exudes charm and history, offering guests a unique and memorable stay.

Individually Designed Rooms
Each room at The Frame Hotel is a blend of comfort and style, featuring unique furnishings and modern amenities such as air conditioning, a minibar, and a flat-screen TV. The private bathrooms are equipped with complimentary toiletries, ensuring a pleasant and relaxing stay for every guest.

Central Location
Situated in the heart of Florence's historical centre, The Frame Hotel boasts original exposed stone and brick elements, adding to its character. With the Santa Maria Novella Train Station just a 5-minute walk away, guests can easily explore all that the city has to offer.

Experience the charm and history of Florence at The Frame Hotel. Book your stay now for an unforgettable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Guest Reviews

9.1
Based on 1012 reviews
Cleanliness: 9.61
Service: 9.88
Location: 9.82
Room Quality: 8.37
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 8.41
Overall Experience: 9.48
B
Bronwyn • family_with_children • au
9
Pros:

Amazing customer service, excellent location to walk everywhere and from train station. Room was great and overall great experience

2026-11-05 • via Nuitee
T
THIAGO • family_with_children • br
10
Localização perfeita e equipe fantástica
Pros:

Localização perfeita. A poucos passos de todas as localidades importantes. Funcionários extraordinariamente simpáticos. Viajamos com 2 filhas pequenas e foram muito amáveis com elas, especialmente a sra. Marguerita, durante os cafés da manhã. O Justin também merece um elogio à parte. Muito atencioso. Conhecemos casualmente o proprietário, um cavalheiro muito distinto. Voltaremos com certeza.

Cons:

O chuveiro poderia ser mais espaçoso, mas nada que comprometa a experiência.

2026-11-04 • via Nuitee
S
Silvia • couple • es
10
Atención espectacular!!
Pros:

Todo, la ubicación a 5 minutos del duomo y de la estación del tranvía en una calle céntrica llena de cafeterías. Pero lo mejor el personal desde Justin en recepción a la atención espectacular de Margarita en el desayuno. Atenta, simpática, me improviso una sorpresa de cumpleaños . Espectacular!!! Todo limpio y de calidad. Almohadas y colchones perfectos

Cons:

Las habitaciones son pequeñas pero eso ya se ve en la descripción, si vas a dormir solo no hay problema

2026-11-03 • via Nuitee
A
Andrew • couple • ch
10
2026-11-02 • via Nuitee
A
Andrew • couple • ch
10
Super central, beautifully decorated and friendly staff
Pros:

Super Location, central, modern and beautifully decorated.

2026-11-02 • via Nuitee
S
süheyla • family_with_children • tr
10
good hotel
Pros:

very close to everywhere in the city (train station, city center, shopping mall). our room was very clean and big enough for a couple.

Cons:

the bed needs to be renewed.

2026-11-02 • via Nuitee
D
Dean • solo_traveller • us
10
2026-11-02 • via Nuitee
J
Jonathan • couple • us
10
2026-10-31 • via Nuitee
J
Jane • family_with_children • us
10
Amazing hotel!
Pros:

Staff was amazing! Hotel is in a great location and has an interesting history. The rooms were very nice and comfortable. Would highly recommend when staying in Florence!

Cons:

Nothing to report, everything was great

2026-10-27 • via Nuitee
L
Laetitia • family_with_children • fr
10
Fabuleux emplacement et accueil au top
Pros:

L’emplacement, l’accueil, la qualité de la literie, le petit déjeuner

Cons:

Rien

2026-10-27 • via Nuitee
C
chiron • couple • fr
7
2026-10-27 • via Nuitee
L
Laetitia • extended_group • fr
10
2026-10-27 • via Nuitee
J
Janet • solo_traveller • au
10
I had an excellent experience at the hotel . Would definitely come back again
Pros:

The Hotel was excellent, super clean and very modern . Staff were very friendly and helpful. Breakfast was very good . Highly recommended it

Cons:

Nothing at all

2026-10-26 • via Nuitee
M
Martina • solo_traveller • de
9
Pros:

Freundlichkeit, Ausstattung

2026-10-23 • via Nuitee
R
Rosemary • couple • us
10
Wonderful stay. The front desk not only recommended a great restaurant but made us reservations! Clean and comfortable r
Pros:

The staff and location.

Cons:

N/a

2026-10-20 • via Nuitee
R
Rachel • couple • us
10
2026-10-19 • via Nuitee
T
Tamara • couple • us
8
Very nice hotel in the heart of the tourist area of Florence with a great breakfast and attentive staff.
Pros:

Location right in the heart of the area most tourists would want to see, so easy walking distance from most sites. Welcoming and helpful staff. The style of the hotel was very polished and attractive. Very good breakfast with very friendly and helpful breakfast staff. The small hotel room was very well designed to make the most of the space. The windows completely blocked out the noise on the street.

Cons:

The room was a bit too hot and the two staff who tried to help with that at different times were not able to fix it. It seems that the thermostat in the room wasn’t working properly. They kept telling us the temperature would go down after we set it lower, but it never went down. Also, a very tiny elevator! If you don’t want to be right in the thick of tourists, this is not the place for you. The street was always very busy and crowded.

2026-10-17 • via Nuitee
A
Ayesha • family_with_children • ca
8
Pros:

The staff was exceptionally nice. Went out of their way to do restutant reservations. Recc really good places.

2026-10-16 • via Nuitee
S
Stephen • couple • us
9
2026-10-12 • via Nuitee
M
mate • family_with_children • it
8
2026-10-09 • via Nuitee