Residence Inn Rochester Mayo Clinic Area

The experience here was amazing. Great breakfast and room.

My husband was scheduled to be in Rochester for almost 2 months due to a medical procedure at Mayo. Not only were we allowed to go and check out one of the rooms a month prior to our stay, Kelly was so helpful and cheerful in answering all the questions we had prior to coming back. The front desk staff that we dealt with - Kelly, Dani, Dan and Andrew were also so kind and helpful, even when I was constantly coming back down with some odd requests! They were able to provide everything we requested to make our stay even better and as relaxing and stress free as possible. The cleaning staff always did an amazing job on our room! Susana helped us move to a different room without being asked and tried to refuse the tip we wanted to give her for going above and beyond what was expected. My husband ended up in the hospital for 2 weeks, so I spent most of my day there, getting back to the room after 11 pm, which resulted in the dishes getting piled up on the counter because I was too tired to deal with them. I came back to the room one afternoon to find the Florencio loaded all the dirty dishes in the dishwasher and started the dishwasher, which again was above and beyond his normal scope of work. Zach was also so kind and helpful with all my requests - from a squeaky dishwasher door to putting in a hand held shower nozzle so my husband could sit in a shower chair in the tub and take a shower. He said it best when he told me that they know that people don't come to Rochester on vacation, so all the staff does everything they can to make sure that the guests have the very best experience they can, considering everything they are dealing with. He is correct. The guests are dealing with a lot and knowing that the people at the hotel are doing everything they can to make sure the experience is as stress free as possible is all we can ask for. The location of the hotel is as convenient as can be. There are restaurants within walking distance outside, and also through the subway hallways. Getting to the buildings we needed to get to were all easily accessible through the subway hallways. We have to go back within 2 months, and we will definitely be staying at this location again.

The perfect home away from home when in Rochester for medical reasons. Housekeeping staff does a fantastic job and is so kind (thank you, Genevieve ) Breakfast includes many choices - always hot and delicious - thank you Cheryl and Clayton! Office staff couldn’t be nicer or more efficient - Dan, Kayce, Dani, Andrew, Kelly. And Zach in charge of maintenance is capable and cheerful. The location is convenient, the accommodations are perfect and the PEOPLE are the whipped cream on top.

My husband and I stayed 4 nights during our appointments at Mayo Clinic. This Residence Inn location is so convenient to Mayo/Gondo buildings through their network of "walking subway" corridors to get you to all the Mayo complex in addition to shops and restaurants and to Mayo parking deck. We never had to use the street level which was wonderful! Wheelchairs were accessible at the lower "subway" level at the Residence Inn. To top off our stay was the AMAZING help and friendly service by DANNI at the Front Desk! Danni was outstanding in providing information and helping to coordinate our needs. I even made a point to stop by and thank Dan (Danni's Manager) to acknowledge Danni's great customer service. Great Stay!!

Location is great especially during cold months for visits to Mayo Clinic. Walkway to clinic is very convenient leaving our coats in the room. Andrew and Danni go above and beyond to make guests feel welcome. Having appointments during the day, we mainly see Danni in the evenings. Always cheerful, helpful and runs around accommodating to guest needs. Wonderful environment for stressful times!

KAYCE was an amazing receptionist!! So helpful, friendly, caring and kind!

We are staying at the Residence Inn for an extended stay to go to the Mayo Clinic for medical treatment. It is a hallway away from everything we need. What we didn’t expect was how wonderful a difficult experience was made by a kind, caring staff. We get a full delicious breakfast every morning, thanks to Cheryl and Clayton, as well as warmly welcomed everyday by Andrew, Genevieve, Daniel, and many more. Each has treated us a friend and kindnesses above and beyond hotel service have been generously offered. Our room feels like home away from home. We are so thankful.

Nice hotel that allows you to access Mayo Clinic buildings without going outside, by walking the subway. Onsite parking garage is handy. Friendly and helpful staff. Enjoyed the free hot and cold breakfast. Cheryl and Clayton were especially helpful. The Maintenance guy was also very quick, helpful, and friendly.

Excellent experience, & staff was exceptional in all areas!! Will stay again! Kelly, front desk personnel, kind, caring, super helpful & always with a smile.

Best Continental breakfast I've ever had! Great variety!
Thank you Cheryl and Clayton for your courtiousness and helpfulness

Breakfast was great. Cheryl and Clayton do a fantastic job. Both are very friendly and courteous. They greet and remember us each morning. They make the stay more enjoyable.

This is a clean and cordial place! Everyone here is kind and so accommodating, attending to us pleasantly. The evening desk clerk (did not get his name) was very nice and so helpful for local info.
The room is very nice., both clean and welcoming. Breakfast was excellently attended to by Cheryl. Such a pleasure to be here!

Husband is going through treatment and we booked this hotel/suite. It’s so clean, bright, roomy for wheelchair, cozy and overall perfect. Pricing is fair! Breakfast was hot delicious and Cheryl was on top of the food, cleaning and greeting everyone. The front desk is friendly and very accommodating. Dan, the manager is very sincere and goes out of his way to make you comfortable. Easy access to the SL tunnel to Mayo Clinic. Really, this is the best place to stay if you’re visiting Mayo! You never have to go outside or move your car!!

cheryl at breakfast was so amazing. she worked so hard. good food and kind. Thank you Cheryl for the experience. recommend to all

Cheryl and Clayton have made experience wonderful. They are very helpful. There was one day that we needed breakfast to go because we had an appt to go to. And they gave us paper plates and plastic ware which was amazing!!!

Cheryl and Clayton have made experience wonderful. They are very helpful. There was one day that we needed breakfast to go because we had an appt to go to. And they gave us paper plates and plastic ware which was amazing!!!

Cheryl & Clayton really made our day provided us with a great breakfast and friendly conversation best place to stay for Mayo Clinic visits
Thank You!

This was our second visit to this hotel within the past six weeks. Our experiences was overwhelmingly stellar. The staff was excellent, warm, kind, accommodating and efficient. The rooms were clean and the bed comfortable. We would like to give a special shout out to Andrew at the front desk and Cheryl (in charge of breakfast). Both were there during our first and second stays. Each time they treated us like family. This hotel will always be our first choice when in Rochester!

Everyone here is very friendly and helpful. I love the oatmeal bar in the morning. I really appreciate Cheryl and Clayton having the breakfast out early so we could eat before going to appointments at Mayo clinic.