Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
Luggage storage
Wheelchair accessible
Fitness facilities
Smoke-free property
Housekeeping on request
Casino nearby
Health or beauty spa nearby
See all facilities

Review Highlights

Pros:
Central location
Comfortable rooms
Friendly staff
Cons:
Staff unavailability at night
Cleanliness issues
No car park

Categories

Cleanliness
8.8
Some complaints regarding dirty bedsheets and wifi issues at times.
Service
9.27
Mixed reviews; some positive sentiments about staff but significant complaints about staff unavailability at crucial times.
Location
10
Consistently praised for excellent location and proximity to major attractions.
Room Quality
8.81
Some units were spacious and comfortable, but issues with room facilities and cleanliness were noted.
Amenities
9.26
Amenities were generally satisfactory, but lack of a car park was mentioned.
Value for Money
9.79
Guests felt it was worth the expense, especially for the location.
Food and Beverage
9.25
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
10
Overall experiences were positive with several guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:44

Property Description

Experience the perfect blend of comfort and convenience at Collins House Apartments by CLLIX, your ideal home away from home in the heart of Melbourne.

Spacious Accommodations
Relax in our 50 thoughtfully designed guestrooms, outfitted with kitchens that include full-sized refrigerators and ovens, allowing you to cook like a chef. Enjoy the luxury of separate sitting areas and modern amenities, ensuring your stay is as enjoyable as it is comfortable.

Entertainment and Connectivity
Stay entertained with our 50-inch flat-screen televisions featuring digital programming, while complimentary wireless internet access keeps you connected to loved ones and the outside world, whether for work or leisure.

Prime Location
Situated just a stone’s throw from Collins Street and within walking distance to attractions like SEA LIFE Melbourne and the Melbourne Convention and Exhibition Centre, you’ll be perfectly positioned to explore the local culture and vibrant city life.

Don’t miss out on this unique opportunity—book your stay at Collins House Apartments by CLLIX today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Events/parties not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 2940 reviews
Cleanliness: 8.8
Service: 9.27
Location: 10
Room Quality: 8.81
Amenities: 9.26
Value for Money: 9.79
Food and Beverage: 9.25
Overall Experience: 10
E
Elliott • couple • au
10
Was excellent amazing staff etc
Pros:

Everything was great

Cons:

Nothing a did not like

2026-06-05 • via Nuitee
I
Ivy C • solo_traveller • au
10
Amazing Stay!
Pros:

Staff were incredibly accommodating, my partner and I were able to leave our belongings at reception after check out to get breakfast and roam until we were ready to collect our belongings.
Location is amazing, 2 trams accessible at street level, but also very central and walking distance to great restaurants and entertainment.
The room itself was modern, clean and spacious. Amazing range of facilities - Full sized fridge, stove top, table ware and utensils, washing machine and dryer.

For reference, we booked a 1 bedroom apartment

Cons:

The bathroom fan wasn't working at our time of visit, though we were only there 2 nights so this was not much of a bother :)
A newer TV model would be appreciated but if you're only after Netflix, and regular TV then you'll be fine!

2026-06-05 • via Nuitee
M
mathew • solo_traveller • au
9
2026-06-05 • via Nuitee
L
Lot • couple • jp
10
2026-06-03 • via Nuitee
C
Can • couple • cn
9
2026-06-02 • via Nuitee
R
Rebecca • solo_traveller • au
9
Pros:

Love how clean and tidy it was, staff were all beautiful and friendly.
Location is great to get to any part of the CBD.

Cons:

Only issue was the later then normal check in, I requested a early check in but couldn't check in till 3pm which was a pain but could leave my bags there till my room was ready.

2026-06-01 • via Nuitee
T
Tim • extended_group • au
9
2026-06-01 • via Nuitee
D
Dana • solo_traveller • au
9
Where Golden Age meets Contemporary living
Pros:

Everything was as beautiful as expected. The customer service desk was fantastic: communication was constant, clear, and genuinely helpful, with all information easily accessible. The apartment itself is impressively large for a Melbourne skyscraper, and the reception hall absolutely blew my mind with its Golden Age grandeur. The location is exceptional and undeniably high‑end. The curated touches, including the “where to go” book and the Luxuria catalogue, were thoughtful and elevated the arrival experience.

The interior styling was genuinely impressive! The furniture pieces were unique, sculptural, and beautifully chosen (from the bedside tables to the lamps and the living room accents). The dining set, side tables, and decorative objects all felt curated rather than generic, which is rare in short‑stay apartments. The bedroom styling in particular was outstanding: layered linens, multiple pillow densities, and a beautifully composed bed that looked editorial and inviting. The overall aesthetic had a calm, modern, high‑end feel that I really appreciated.

Cons:

I work in interior design, so I naturally notice details most guests would overlook. The styling in this apartment is genuinely beautiful. The main area to improve is comfort: the mattress was quite firm, the carpets throughout were harsh underfoot, and a few soft‑furnishing upgrades would help the tactile experience match the styling. The bathroom mirror also needs attention due to visible deterioration, and a small notice reminding guests to use the ventilator would help prevent further damage. Overall, I enjoyed my stay and would happily return.

2026-05-31 • via Nuitee
E
Eleanor • extended_group • au
10
2026-05-31 • via Nuitee
K
Kerina • solo_traveller • au
7
2026-05-31 • via Nuitee
D
Deb • extended_group • au
9
Booked 2 apartments 3 bed fantastic 🩵
Pros:

Great location 👍
Apartments great value for money - staff were very accommodating

Cons:

Furnishings may need a clean

2026-05-28 • via Nuitee
E
Eveline • couple • au
10
2026-05-28 • via Nuitee
O
O'Hagan • couple • au
9
2026-05-27 • via Nuitee
A
Anthony • solo_traveller • au
8
Pros:

Location. Staff.

2026-05-27 • via Nuitee
J
Joe • solo_traveller • ae
8
Very convenient and nice view/location - modern
Pros:

Nice view, smooth entry/service. Price was competitive and location is excellent.

Cons:

Furniture is very cheap, many of the lamps didnt work.. the space would be drastically improved with warm lighting rather than white light.

2026-05-27 • via Nuitee
C
ChiaHsuan • extended_group • tw
10
不錯！下次會在入住
Pros:

這次澳洲旅行最喜歡的住宿，CP值非常高，有廚房設備東西算非常齊全，雖然沒有住滿四天沒有清潔服務，但自己倒垃圾也還算方便！還有洗衣機，很方便。

Cons:

走廊可能因為有設置垃圾通道，所以垃圾味有點重，但房間內基本上聞不到，就是走廊有點味道，快速通過影響是不大。

2026-05-26 • via Nuitee
S
Sarah • extended_group • au
9
Excellent location and rooms
Pros:

Sensational location. The rooms were nice and bright.

Cons:

There was artwork missing from the walls that were in the cupboards. The shower head didn’t sit right in the holder.

2026-05-25 • via Nuitee
R
Ruth • couple • gb
7
While the hotel itself appeared entirely deserving of its five-star designation, the experience became somewhat less lux
Pros:

A lot of thoughts went into the interiors. The food in the room service was excellent. Was a good choice in the menu.

Cons:

The issue was not the hotel’s policy itself, but the lack of clear communication about it.

When my extension payment of over $700 plus a $100 bond was accepted, I was not told the bond payer and cardholder had to be the same person. Had I known earlier, I could have resolved it immediately while dealing with temporary banking access issues during travel.

Instead, the policy was enforced hours later after payment had been accepted and I believed my stay was confirmed. I was then required to leave without a fair opportunity to fix the issue.

Although I remained calm and cooperative, the situation felt unnecessarily intimidating and humiliating, including security standing by while I packed despite no disorderly behaviour.

Manager Olivia acknowledged the communication fell below the hotel’s usual standard, but this did not address the inconvenience, distress, embarrassment, or lack of refund or goodwill gesture.

Overall, the experience left me feeling unfairly judged during temporary travel-related banking difficulties and reflected a lack of empathy and consistency toward a paying guest.

2026-05-25 • via Nuitee
J
Jordan • extended_group • au
10
2026-05-24 • via Nuitee
S
Sindhuja • couple • au
8
2026-05-22 • via Nuitee