Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
Luggage storage
Wheelchair accessible
Fitness facilities
Smoke-free property
Housekeeping on request
Casino nearby
Health or beauty spa nearby
See all facilities

Review Highlights

Pros:
Central location
Comfortable rooms
Friendly staff
Cons:
Staff unavailability at night
Cleanliness issues
No car park

Categories

Cleanliness
8.8
Some complaints regarding dirty bedsheets and wifi issues at times.
Service
9.27
Mixed reviews; some positive sentiments about staff but significant complaints about staff unavailability at crucial times.
Location
10
Consistently praised for excellent location and proximity to major attractions.
Room Quality
8.81
Some units were spacious and comfortable, but issues with room facilities and cleanliness were noted.
Amenities
9.26
Amenities were generally satisfactory, but lack of a car park was mentioned.
Value for Money
9.79
Guests felt it was worth the expense, especially for the location.
Food and Beverage
9.25
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
10
Overall experiences were positive with several guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:44

Property Description

Experience the perfect blend of comfort and convenience at Collins House Apartments by CLLIX, your ideal home away from home in the heart of Melbourne.

Spacious Accommodations
Relax in our 50 thoughtfully designed guestrooms, outfitted with kitchens that include full-sized refrigerators and ovens, allowing you to cook like a chef. Enjoy the luxury of separate sitting areas and modern amenities, ensuring your stay is as enjoyable as it is comfortable.

Entertainment and Connectivity
Stay entertained with our 50-inch flat-screen televisions featuring digital programming, while complimentary wireless internet access keeps you connected to loved ones and the outside world, whether for work or leisure.

Prime Location
Situated just a stone’s throw from Collins Street and within walking distance to attractions like SEA LIFE Melbourne and the Melbourne Convention and Exhibition Centre, you’ll be perfectly positioned to explore the local culture and vibrant city life.

Don’t miss out on this unique opportunity—book your stay at Collins House Apartments by CLLIX today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Events/parties not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 2940 reviews
Cleanliness: 8.8
Service: 9.27
Location: 10
Room Quality: 8.81
Amenities: 9.26
Value for Money: 9.79
Food and Beverage: 9.25
Overall Experience: 10
E
Ebony • couple • au
6
Love the city
Pros:

The view and the place felt very homie

Cons:

The fact that you have to wait ages before you receive something eg toilet paper or towels

2026-02-14 • via Nuitee
H
Hawkins • extended_group • au
10
2026-02-14 • via Nuitee
R
Roy Chappell • couple • gb
10
Fabulous accommodation in the heart of Melbourne and great value for money.
Pros:

We just finished a wonderful stay at Collins House Appartments in Melbourne. The check in staff were all very lovely and the General manager Kylee Lowden checked in several times during our stay to see that everyone was good - which it was!

The 1-bed appartment was ideal for our needs as a couple. Lots of space, nice seating area to watch TV, very well equipped kitchen area and also laundry facilities. Our views out of our 32nd floor windows were amazing.

The location is excellent. Right on Collins street which is right in the heart of the action. There is a tram stop just 100m from the hotel so getting around is really easy. In fact Melbourne feels much smaller than you would imagine so almost all the main places in the CDB are easily walkable.

We will definitely stay at Collins House Apartments on future visits to this wonderful city. Just remember it’s an aparthotel rather than a hotel, so there is not an on site bar or restaurant. But that’s not needed when the city with all its fine eating places is just outside the door!

The final thing to mention is what great value we felt we got. The quality of the appartment was very good and the price we paid was way less than many of the city hotels in Melbourne.

Thanks to Kylee and all the Collins House team - you were great!

Cons:

Hard to write anything here! The apartment was exactly as described when I booked.

2026-02-13 • via Nuitee
L
Lea • couple • nl
10
Super, fijn, praktisch en veilige accommodatie!
Pros:

De ligging was zeer goed, op loopafstand van alles wat wij wilden zien. De unit was ruim, voorzien van alles wat we nodig hadden en super schoon! De manager Kylee was het hele verblijf persoonlijk bereikbaarheid voor ons.

Cons:

Alles was oké!
Wij zouden een veiligheids slot/ketting op de voordeur prettig vinden.

2026-02-13 • via Nuitee
M
McLucas • solo_traveller • au
10
2026-02-12 • via Nuitee
B
bartlan • family_with_children • tw
9
方便機能好的住宿，非常好的位置。
Pros:

住宿位置極佳，樓下就是兩個電車站。去哪裡都近，甚至步行都可以。電梯只能到你所在的樓層。感覺上安全。房內設施齊全。可煮食可洗衣，非常適合家庭長期住宿。打掃衛生人員很細心。基本清潔沒有問題。報修還算快，用櫃檯號碼送去的訊息感覺沒人在看，要用打電話的方式才行。但有一個總負責人倒是回覆的很快，很貼心。但會讓人有種有問題不知道該找誰的疑惑。

Cons:

小建議，使用廚房或洗衣機可以放置指示說明，不是每個旅客都會熟練的操作機器。風大時屋內風聲較大。有一間客房沒有冷氣出風口，要共用客廳冷氣。隔板較薄，隔壁吵鬧時較容易聽到。

2026-02-10 • via Nuitee
Y
Yoo Sun • extended_group • au
10
Central apartment with amazing view.
Pros:

Perfect and safe location (central + close enough to southern cross station). Amazing city + river view (can see hot air balloons). Has all kitchen utensils for cooking. One staff in particular (stefanie?) was so friendly. Clean and super comfy bed. Can store luggage before and after check in/out. Fast elevators. Would 100% stay again.

Cons:

Quite cosy, depending on the room you choose. No daily cleaning service for short stays (but we already knew this).

2026-02-10 • via Nuitee
M
Matt • couple • gb
10
Great accommodation in CBD
Pros:

Well proportioned and well equipped accommodation

Cons:

Nothing

2026-02-09 • via Nuitee
A
Anne • extended_group • au
9
2026-02-08 • via Nuitee
S
Sandra • family_with_children • au
10
Great property, great location.
Pros:

Location was excellent. So close to everything, especially transport and places to eat. The view from the apartment was amazing. The apartment was comfortable and air conditioning was great in Melbourne's heat.

Cons:

We only had one person staying in the second bedroom. I think it may have been too small for two people.

2026-01-31 • via Nuitee
R
Rayome • couple • us
9
Pros:

The view was spectacular and the property was very clean and safe.

Cons:

I wish there was an espresso or coffee machine in the apartment.

2026-01-31 • via Nuitee
T
Tracey • family_with_children • nz
9
Pros:

location and apartment great

Cons:

the building has 52 floors, be aware when booking if you dont like heights

2026-01-30 • via Nuitee
W
wayne • extended_group • au
9
A smart location for access to Melbourne CBD and sports fields.
Pros:

The view and access to transportation

Cons:

Bottom sheet in main bedroom had a stain.

2026-01-30 • via Nuitee
B
barbara • couple • us
8
2026-01-29 • via Nuitee
E
Eileen • couple • nz
9
Great apartment in a central location
Pros:

It was a spacious one-bedroom apartment. It was well fitted out, airy and light, and the staff were friendly and helpful. We noticed a problem with the air conditioner - which was fixed promptly and without question. As we stayed for 7 days, we received a mid-week service of the apartment.

Cons:

The sofa could have been more comfortable.

2026-01-29 • via Nuitee
P
Priyanka • family_with_children • in
10
Pros:

Stunning view with cozy rooms. Great for special occasions.

2026-01-29 • via Nuitee
H
Hien Chou • extended_group • my
7
Good
Pros:

Location

Cons:

Small

2026-01-29 • via Nuitee
G
Grace • extended_group • sg
7
Value for money accomodation but don't expect any service.
Pros:

friendly staff stephanie at check in; well equipped kitchen.

Cons:

we had an issue with the lock and alerted the management to it, however this was not fixed during out stay, resulting in us struggling to open the door whenever we came back to the apartment. After hours, there is no one on site, but there is a night team that you can reach via whatsapp - the response to this was not consistent, and hence it felt unreliable.

2026-01-29 • via Nuitee
J
Joseph • couple • au
10
2026-01-29 • via Nuitee
J
Jessica • extended_group • au
1
Pros:

The location.

Cons:

Dear Kylee,
We are extremely disappointed with the situation surrounding our room.
Our original accommodation was cancelled two months ago, and after a very stressful search for accomodation for our group, we were genuinely excited to find your property. Given the number of people in our traveling group, options were limited, and we believed your accommodation met our needs.
Prior to arrival, we emailed to confirm that the room we booked matched specific images shown online. You responded confirming that it was indeed the room we would be staying in. However, upon arrival, this was not the case. The room we were given was not the room we had booked, which was incredibly disappointing particularly as we have travelled for a special occasion.

In addition to being given the wrong room, the condition of the room was unacceptable. It was filthy, contained inappropriate stickers on the décor, and had no towels provided. We also do not believe it is reasonable or appropriate for staff to suggest a full refund on the condition that we leave and find alternative accommodation. Given the size of our group and the fact that a large scale event is currently taking place in the city, this is not a realistic or practical solution.
As such, we are formally requesting appropriate compensation for our stay, reflecting both the incorrect room allocation and the poor condition of the accommodation upon arrival.
We look forward to your prompt response and a resolution to this matter.
Kind regards,
Jessica Johnston

2026-01-28 • via Nuitee