Holiday Inn Express Hotel & Suites Lafayette by IHG

Hotels
•
Holiday Inn Express
7.8 (525 reviews)
3903 Ambassador Caffery Parkway , Lafayette , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean water pressure
Cons:
Dirty carpets
Bug issues
Bad smell

Categories

Cleanliness
5.44
Numerous complaints about dirty carpets, mold, and bugs.
Service
9.41
Staff were friendly and apologetic, but not always helpful.
Location
7.45
Some convenience, but generally unappealing surroundings.
Room Quality
6.4
Issues with cleanliness and comfort reported.
Amenities
7.43
Basic amenities available, but breakfast options were lacking.
Value for Money
8.39
Price not justified by poor conditions.
Food and Beverage
8.94
Breakfast was decent but could have more variety.
Overall Experience
8.91
Mixed feelings due to several drawbacks during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:23

Property Description

Convenient Location
Located just 1.2 miles from the Mall of Acadia and 6 miles from downtown Lafayette, Louisiana, the Holiday Inn Express Hotel and Suites Lafayette offers easy access to popular attractions and shopping destinations.

Modern Amenities
Experience comfort and convenience in our spacious rooms equipped with free Wi-Fi, microwave, refrigerator, coffee maker, cable TV, and work desk. Start your day right with our daily buffet breakfast.

Relax and Unwind
Take advantage of our outdoor pool and small gym during your stay. For business travelers, we offer a business center and free parking. Don't miss the nearby Les Vieux Chenes Golf Course and the Zoo of Acadiana.

Ready to experience a delightful stay in Lafayette? Book your room at Holiday Inn Express Hotel and Suites now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LFT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 525 reviews
Cleanliness: 5.44
Service: 9.41
Location: 7.45
Room Quality: 6.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
J
jayvien • couple • us
8
2026-02-11 • via Nuitee
E
Elaine • extended_group • us
9
2026-02-10 • via Nuitee
P
PONCHO • solo_traveller • us
6
2026-01-31 • via Nuitee
L
Linda • family_with_children • us
10
2026-01-30 • via Nuitee
B
Bonney • family_with_children • us
10
Exceptional Hotel
Pros:

The room and bathroom were clean. Breakfast was Amazing!! The best/comfortable beds we’ve slept in.

2026-01-20 • via Nuitee
G
Gloria Jean • couple • us
10
After that all was comfortable.
Pros:

Our first room’s carpet had an awful, awful! smell!
So bad we could hardly breathe. But when immediately requested another room the Staff provided completely fresh room.

Cons:

Our first room should have the carpet stripped and put new fresh carpets!

2026-01-20 • via Nuitee
R
Rosendo • extended_group • us
10
Perfect
Pros:

Breakfast was amazing, kids loved the pancake machine

Cons:

N/A

2026-01-19 • via Nuitee
P
Pam • couple • us
7
Poor reception. Old, very loud A/C. BAD
Cons:

Our A/c sounded like a freight train. Got in late so did not report.
Wanted to report in morning, but just like when trying to check in, there was no attendant. Waited 10 minutes in empty lobby at check in. Gave up in am at checkout
Feel strongly we deserve refund. Barely slept and service was lousy

2026-01-19 • via Nuitee
R
Rachel • couple • us
7
Pros:

The room was clean. The beds were comfortable. The water pressure was awesome. Just the eating area for breakfast wasn’t clean

Cons:

The breakfast area wasn’t clean. The floors were sticky, all the tables were dirty. We had to get someone to clean the tables. That lady was nice about it. And was happy to do it even though it wasn’t her area. All the staff was on their phones in the manager office area either inside of it or standing by it. They all laughing just hanging out. The coffee was out. No creamer. So I rate this area a 0

2026-01-19 • via Nuitee
M
Michael • couple • us
10
We come every year to visit my daughter for her birthday in June and your hotel is the place we stay every year !!!?
Pros:

Perfect location to visit family who live in the area

Cons:

Certain individuals parked in the handicapped spot and did not have a handicap plate or a hanging tag on the car. I am handicap and have plates on my car and I didn't have place to park because of this.

2026-01-19 • via Nuitee
J
Jason • couple • us
1
Pros:

The manager was unprofessional, lied, uncooperative and just downright a complete POS. Nice hire!!!

Cons:

The Manager!!!! He was present Friday 5/16 and Sat 5/17. You need to do better. I will NEVER stay at your hotel ever again, at any city. Never!

2026-01-15 • via Nuitee
H
Henry • couple • us
5
Pros:

Breakfast was good

Cons:

Old rooms had a faint smell. A/C was too loud

2026-01-15 • via Nuitee
N
Nicholas • solo_traveller • us
10
2026-01-11 • via Nuitee
K
Kristy • couple • us
10
2026-01-06 • via Nuitee
M
Mark • solo_traveller • us
1
I stayed for 20 min. And it only took so long because they were struggling to cancel it. Disgusting!!!!!
Pros:

Nothing . Felt dirty

Cons:

Bugs all over the room!

2025-12-20 • via Nuitee
M
Makenzi • couple • us
1
Unsafe and very uncomfortable.
Cons:

This location was a shocking, complete let down. The bed sheets looked clean yet, pulling the covers back to check for bugs, their was loose hair and grass like substances all over. The bathroom had crust and mold around the drains. A big black mold spot on the tub floor. The room smelled like wet mold that hit you like a ton of bricks when opening the room door. Clearly fabreeze was very strong in the hallway though. The door closed but can clearly see through a wide crack into the hallway. Very unsafe, very uncomfortable. We will NEVER give them another chance. For the amount they OVERcharged me, they could at least fix the sign so it doesn’t look like an animal ate half the sign off.

2025-12-14 • via Nuitee
C
Cathy • couple • us
8
2025-12-04 • via Nuitee
J
jose • couple • es
9
Hotel cómodo, en las afueras de Lafayette
Pros:

Hotel tranquilo, bien situado. Desayuno completo, con cinnamon rolls.
Buen parking

2025-12-03 • via Nuitee
W
Wanda • family_with_children • us
7
Pros:

Good breakfast. Nice size room

Cons:

Bed was a bit firm for me

2025-12-02 • via Nuitee
J
Joseph • extended_group • us
10
2025-11-30 • via Nuitee