Holiday Inn Express Hotel & Suites Lafayette by IHG

Hotels
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Holiday Inn Express
7.8 (540 reviews)
3903 Ambassador Caffery Parkway , Lafayette , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean water pressure
Cons:
Dirty carpets
Bug issues
Bad smell

Categories

Cleanliness
5.44
Numerous complaints about dirty carpets, mold, and bugs.
Service
9.41
Staff were friendly and apologetic, but not always helpful.
Location
7.45
Some convenience, but generally unappealing surroundings.
Room Quality
6.4
Issues with cleanliness and comfort reported.
Amenities
7.43
Basic amenities available, but breakfast options were lacking.
Value for Money
8.39
Price not justified by poor conditions.
Food and Beverage
8.94
Breakfast was decent but could have more variety.
Overall Experience
8.91
Mixed feelings due to several drawbacks during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:23

Property Description

Convenient Location
Located just 1.2 miles from the Mall of Acadia and 6 miles from downtown Lafayette, Louisiana, the Holiday Inn Express Hotel and Suites Lafayette offers easy access to popular attractions and shopping destinations.

Modern Amenities
Experience comfort and convenience in our spacious rooms equipped with free Wi-Fi, microwave, refrigerator, coffee maker, cable TV, and work desk. Start your day right with our daily buffet breakfast.

Relax and Unwind
Take advantage of our outdoor pool and small gym during your stay. For business travelers, we offer a business center and free parking. Don't miss the nearby Les Vieux Chenes Golf Course and the Zoo of Acadiana.

Ready to experience a delightful stay in Lafayette? Book your room at Holiday Inn Express Hotel and Suites now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LFT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 540 reviews
Cleanliness: 5.44
Service: 9.41
Location: 7.45
Room Quality: 6.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
J
JAMIE • couple • us
1
Pros:

It was quiet.

Cons:

Night staff guy was very rude. We had bugs in our room. Went to notify the front desk. He told me. Okay what do you want be to do about it very rudely. Seem to be very disinterested in taking care of his guest. He was just there for his paycheck.

2026-05-21 • via Nuitee
H
Harvey • couple • us
10
Very nice
Pros:

Very nice

2026-05-16 • via Nuitee
S
Smith • solo_traveller • us
1
Pros:

Nothing

Cons:

AC was broken in room

2026-05-11 • via Nuitee
T
Tisha • family_with_children • us
10
2026-05-11 • via Nuitee
J
Johnethia • couple • us
1
This is not a safe place to stay. The GM does not have a solution for vehicles being vandalized.
Pros:

I did not like anything about the property. My tire was slashed overnight along with a few others vehicles and management said there is nothing that can be done because they do not have security cameras. They were no help at all.

Cons:

I didn’t like that there are no security cameras in the parking lot. My tire and other vehicles tires were vandalized during the night and management acted as if it was not their problem.

2026-05-10 • via Nuitee
B
Baudoin • couple • us
6
2026-04-18 • via Nuitee
R
Renaud • solo_traveller • fr
10
Pros:

Hôtel dans zone commerciale calme parfait

2026-04-15 • via Nuitee
D
Desmond • couple • us
10
2026-04-06 • via Nuitee
D
Dorman • solo_traveller • us
1
Miserable experience- I expected Holiday Inn standards and this place was like some cheap flop hous
Cons:

The TV didn't work but was even9tually fixed. The telephone didn't work - said they were intalling a new system. Tried to fix but didn't know how. Did not try until after 10 PM. Desk attendants were very nice but totally incompetent. Only one employeed on duty after about 9:00. Very limited vending machines - one machine with drinks only. Had to wait to pay the desk clerk since the machine did not accept payment. Almost no signage visible from the front-diffiult to find.

2026-03-31 • via Nuitee
J
Johnny • couple • us
9
Pros:

I loved the beds and the room especially the window blinds. Slept well

Cons:

Breakfast could have more varieties

2026-03-17 • via Nuitee
C
Christiana • couple • us
8
2026-03-07 • via Nuitee
O
Olivia • solo_traveller • us
8
2026-02-27 • via Nuitee
C
Clayton • solo_traveller • us
7
2026-02-26 • via Nuitee
J
jayvien • couple • us
8
2026-02-11 • via Nuitee
E
Elaine • extended_group • us
9
2026-02-10 • via Nuitee
P
PONCHO • solo_traveller • us
6
2026-01-31 • via Nuitee
L
Linda • family_with_children • us
10
2026-01-30 • via Nuitee
G
Gloria Jean • couple • us
10
After that all was comfortable.
Pros:

Our first room’s carpet had an awful, awful! smell!
So bad we could hardly breathe. But when immediately requested another room the Staff provided completely fresh room.

Cons:

Our first room should have the carpet stripped and put new fresh carpets!

2026-01-20 • via Nuitee
B
Bonney • family_with_children • us
10
Exceptional Hotel
Pros:

The room and bathroom were clean. Breakfast was Amazing!! The best/comfortable beds we’ve slept in.

2026-01-20 • via Nuitee
P
Pam • couple • us
7
Poor reception. Old, very loud A/C. BAD
Cons:

Our A/c sounded like a freight train. Got in late so did not report.
Wanted to report in morning, but just like when trying to check in, there was no attendant. Waited 10 minutes in empty lobby at check in. Gave up in am at checkout
Feel strongly we deserve refund. Barely slept and service was lousy

2026-01-19 • via Nuitee