Renaissance Walnut Creek Hotel

Hotels
•
Renaissance Hotels & Resorts
8.6 (311 reviews)
2805 Jones Road , Walnut Creek , us

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent gym facilities
Friendly staff
Convenient location
Cons:
Poor cleanliness
Indifferent service regarding bed bug issue
Room was not adequately maintained

Categories

Cleanliness
6.56
Cleanliness levels were poor, found a used item in the room and cleanliness is extremely concerning.
Service
9.53
Customer service representatives provided excellent customer service, despite some negative experiences.
Location
9.57
The hotel is conveniently located near a BART station and close to wrestling tournament facilities.
Room Quality
7.52
Rooms were average with some concerns about cleanliness and maintenance.
Amenities
9.05
Gym facilities were excellent and well appreciated.
Value for Money
8.51
Reasonably priced hotel for the amenities and services, though issues noted.
Food and Beverage
9.06
Breakfast was fresh and appreciated by guests.
Overall Experience
9.03
Mixed reviews but some positive feedback about certain areas, overall a fair experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:00

Property Description

Luxurious Amenities

The Renaissance Club Sport Walnut Creek Hotel offers a full-service spa, perfect for unwinding after a long day of travel. Guests can also enjoy the convenience of iPod docking stations in their rooms, ensuring entertainment is always at hand.

Dining Excellence

Indulge in a culinary experience at the C Blue Wet Bar and Restaurant, serving up delectable Californian cuisine for breakfast, lunch, and dinner. Room service is also available for those who prefer to dine in the comfort of their own space.

Recreational Paradise

Take a dip in the refreshing outdoor pool, unwind in the hot tub, or break a sweat at the hotel's gym. Whether you prefer relaxation or activity, the Renaissance has something for everyone.

Experience luxury, fine dining, and recreation at the Renaissance Club Sport Walnut Creek Hotel. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 311 reviews
Cleanliness: 6.56
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 9.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 9.03
S
stephen • solo_traveller • us
9
Pros:

Clean areas , costumer service

2026-01-20 • via Nuitee
S
Stephen • solo_traveller • us
9
2026-01-20 • via Nuitee
J
Jayson • extended_group • us
10
Customer service representatives at the entire property provided excellent customer service.
Pros:

The breakfast was delicious. The food was hot and fresh. The Head Cook was very friendly to our family.

Cons:

Continue doing a great job.

2026-01-20 • via Nuitee
H
Huihua • family_with_children • us
8
性价比不高的酒店
Pros:

酒店有自助早餐，但是煎蛋，燕麦粥等需要单点，而且早餐的选择很少，早餐有个50岁左右的菲律宾服务员态度非常差，板着脸，好像你欠她钱似的。房间挺大的，也很干净，前天服务员也很Nice, 停车需$25每晚，价格还算公道。另外酒店里有一个很大的运动馆，有篮球场地和巨大的健身房，非常喜欢！

Cons:

餐厅个别服务员态度不好

2026-01-15 • via Nuitee
K
Kitchener • couple • us
10
2026-01-14 • via Nuitee
P
Peter • couple • ie
3
Nice gym, loud and dirty hotel rooms.
Pros:

Gym facilities were excellent.

Cons:

Cleanliness levels were poor. We found a used sex toy behind the bedside locker when packing up to check out. Was told we would be contacted by a hotel manager about this but this didn’t happen.

2026-01-08 • via Nuitee
A
Ann • family_with_children • gb
8
Pros:

The gym is excellent

Cons:

The breakfast could have been better

2026-01-02 • via Nuitee
S
Stacey • solo_traveller • us
9
Pros:

Loved that the gym was right there, parking was easy and it was right off the freeway, but far enough away so that we didn’t hear lots of noises.

2025-12-30 • via Nuitee
C
Christian • couple • de
9
2025-12-26 • via Nuitee
S
Stephen • family_with_children • us
7
2025-12-24 • via Nuitee
J
Jennifer • family_with_children • us
8
Would stay here again for price and location.
Pros:

Traveled for wrestling tournament so great location next to facilities. Professional staff, clean rooms. Older hotel so heavy doors shutting and hearing people move above you but respectful guests and comfortable stay. Breakfast buffet was fresh and appreciated.

2025-12-20 • via Nuitee
W
Wendy • couple • us
10
We arrived and were greeted and promptly received our room. Friendly staff!
Pros:

It located very near a BART station. Easy access to the freeway without noise. The hotel and parking are very new.

Cons:

Nothing

2025-12-17 • via Nuitee
J
Joseph • family_with_children • us
10
2025-12-14 • via Nuitee
W
Wang • couple • us
1
Really awful. Bed was infested with bed bugs. Reported it to the staff and was met with indifference and a rude attitude
Pros:

Nothing

Cons:

Bed was infested with bed bugs. Reported it to the staff and was met with indifference and a rude attitude. No proper help, no accountability. Cleanliness is extremely concerning.

Absolutely would not recommend this hotel to anyone.

2025-12-13 • via Nuitee
K
Karen • couple • us
5
Pros:

The Bay Club

Cons:

Unfortunately, the room was not clean and felt quite rundown. There was rust on several items, including the lamps and the bathroom sconces. The sheets had a musty smell, and the bed itself was overly soft and felt very worn.

2025-11-26 • via Nuitee
D
Daniel • solo_traveller • us
10
Pleasant and comfortable
Pros:

The layout was nice

Cons:

There’s was nothing bad I could see

2025-11-17 • via Nuitee
C
Craig • couple • za
4
By far the worst Marriot experience we have ever had. Definitely not the normal Marriot Standard.
Pros:

Non-existent. We at out each day.

Cons:

Most of the experience. Room was average. When we arrived, we had to move our own luggage to our room. Front desk was short and curt and "were too busy to assist". Room service was non-existent. Would not clear any dishes or coffee pots and insisted we clear our own rooms to help them.

2025-11-12 • via Nuitee
S
Sandy • extended_group • us
10
Would come again!
Pros:

Great

2025-11-08 • via Nuitee
W
Wesley • couple • us
9
2025-11-07 • via Nuitee
V
viketavictoria • couple • il
9
It was a nice stay
Pros:

the room was big

Cons:

There were not enough towels

2025-10-18 • via Nuitee