BIO Hotel - Hotel Quinta da Serra

Hotels
9 (190 reviews)
Estrada do Chote, 4 - Jardim da Serra , Funchal , pt

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean rooms
Great breakfast options
Cons:
Inconsistent food quality
Some amenities not up to standard
High dining prices

Categories

Cleanliness
8.58
Overall, rooms were reported as clean, though some facilities were described as aging.
Service
9.55
Staff was generally friendly and attentive; however, there were mentions of poor service in specific instances.
Location
9.59
The location is praised for its beautiful surroundings and peaceful atmosphere.
Room Quality
9.54
Rooms were noted to be clean and spacious with good furnishings.
Amenities
9.07
Facilities such as the SPA area and pool were appreciated, though there were complaints about water temperatures.
Value for Money
8.53
Pricing was considered high by some guests, particularly for dining.
Food and Beverage
7.58
Food quality, especially during dinner, received negative feedback, making it a point of contention.
Overall Experience
9.55
Overall, guests enjoyed their stay with many positive remarks about the hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:06

Property Description

Luxurious Accommodation
Indulge in modern air-conditioned rooms and suites at the 5-star BIO Hotel - Hotel Quinta da Serra, each equipped with a flat-screen TV, minibar, and free WiFi. Enjoy the stunning valley views from your own balcony and relax in the fully equipped bathroom with a bathtub.

Wellness and Dining Experience
Unwind in the indoor pool, hot tub, and Spa & Wellness centre, or savor Madeira's cuisine with organic produce at the hotel's restaurant overlooking the ocean. Grab a drink at one of the two bars, including a terrace bar by the pool.

Recreational Activities and Surroundings
Explore the lush garden area with diverse flora, including the island's tallest eucalyptus tree. Engage in activities like billiards and a library in the old Quinta building, or pamper yourself with a massage, gym session, or sauna. Additionally, a fully-equipped conference room is available for business needs.

Ready to experience luxury in Jardim da Serra Village? Book your stay at BIO Hotel - Hotel Quinta da Serra now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 190 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 9.55
R
Ricardo • couple • pt
9
2026-02-11 • via Nuitee
I
Irena • couple • cz
8
2026-01-30 • via Nuitee
E
Eric • couple • fr
10
Un havre de paix!
Pros:

Tout était parfait.
Petit déjeuner exceptionnel
Restaurant très bon
Grande piscine
Propreté impeccable
Jardin magnifique

Cons:

Rien

2026-01-28 • via Nuitee
C
charles • couple • be
10
Exceptionnel, à ne rater sous aucun prétexte.
Pros:

Tout, la situation et l’endroit exceptionnel, la gentillesse de l’accueil, les installations, le restaurant et l’excellent rapport qualité /prix

Cons:

Rien

2026-01-22 • via Nuitee
R
Reto • couple • ch
10
Pros:

Sehr vielfältiges Frühstück.
Schöner Pool.
Riesiger gepflegter Garten.

2026-01-22 • via Nuitee
G
Gentiana • family_with_children • de
8
2026-01-19 • via Nuitee
I
ISABELLA • solo_traveller • us
9
Loved it! I would definitely come back!
Pros:

The rooms were very clean, housing staff was so nice and cleaned my room every day really well! Everyone is so welcoming and I loved the layout of my room. I can’t say enough good things about this place, it was out of the was of busy tourist places and just a short drive to Funchal. I would definitely stay there again!

2026-01-19 • via Nuitee
B
Bernd Claude • couple • de
2
Das Abendessen (Halbpension) war unzumutbar.
Pros:

Zimmer waren sauber, wenn auch etwas in die Jahre gekommen.
Die Lage des Hotels ist sehr schön.

Cons:

Ausschlaggebend für die Buchung des Hotels waren die sehr guten Erfahrungen und Bewertungen der Küche. Wir buchten Halbpension und freuten uns auf das erste Abendessen. Was serviert wurde war - ohne Übertreibung - eine Katastrophe. Am zweiten Abend wurde sogar übergegangenes Fleisch mit einer ekelhaft schmeckenden pürierten Pilzsauce aufgetischt. Nicht essbar.
Auf unsere Beschwerde erfolgte keine Reaktion.
Am nächsten Tag brachten wir unser Anliegen an der Rezeption vor. Wir bekamen angeboten, dass wir 30% auf das A-la-carte-Essen bekommen, jedoch keine Rückerstattung der Halbpension.
Auch bekamen wir die Aussage eines MA zu hören, dass Halbpension nur 2. Wahl sei!!!

Zur Krönung des 5-Sterne-Restaurants durchquerte am ersten Abend eine riesengroße Ratte den Speisesaal. Die verzweifelte Servicedame versuchte vor den Gästen die Ratte um die Ecke zu bringen, woraufhin die Ratte leicht verletzt erneut zwischen Tischen und unter Stühlen durch das Restaurant lief.

In der engen Badewanne liegend, schaute man von unten unter das nicht verputzte Waschbecken. Irgendwie nicht 5 Sterne.

Das Schwimmbad war eiskalt, sowohl Raum- als auch Wassertemperatur. Auch kein Bereich, in dem man sich wohlfühlen kann.

2026-01-19 • via Nuitee
P
Pia • couple • de
9
2026-01-19 • via Nuitee
M
Maria Elia • couple • pt
8
bom
Pros:

Simpatia dos funcionários, do ambiente e refeições

Cons:

muita corrente de ar e a agua da piscina estava fria,

2026-01-19 • via Nuitee
S
Sonia • couple • gb
8
Excellent but not good for tea drinkers who like milk
Pros:

Beautiful old house high up on the hills overlooking the sea. Surrounded by productive gardens which produce food, fruits and herbs for the kitchen. Lovely concept and well appointed and friendly. Apart from the Tea and Coffee the breakfasts were excellent and my favorite meal of the day.

Cons:

I really need tea made in boiling water in the mornings. Here the tea is from water coming out of a coffee machine so not boiling. The coffee machine is indifferent as well. Lovely selection of nuts, honey, homemade jams, cakes cold meats hot buffet and fresh juices and yoghurt all good. Did not like the lack of milk in the tea making facilities in the bedroom and lack of tea bags. Usually had one or two black tea bags a day and only one milk which was a creamer for the coffee. Also a sign saying if we asked for a second tea bag we would be charged €4! The fruit basket was filled with locally grown fruit daily which was big plus.

2026-01-13 • via Nuitee
T
Traian • family_with_children • md
10
merita toti banii din lume
Pros:

A fost foarte frumos totul. Gradina era perfecta, personalul foarte de ajutor, conditiile camerei foarte bune, recomand cu incredere aceasta cazare. Micul dejun a fost superb, am stat 7+ zile, si nu ne-am saturat.

Cons:

Umiditatea de la primul etaj, si faptul ca mirosea putin mucegai, dar e de sine de inteles din conditile climatice si de faptul ca este bazin conectat la casa principala.

2026-01-12 • via Nuitee
A
Anja • family_with_children • de
6
Sehr schönes Hotel für die warme Jahreszeit
Pros:

Das Hotel ist sehr gediegen und ruhig. Der Schwimmbereich ist sehr schön. Das Essen war die ersten 5 Tage (von 7 Tagen) sehr gut. Das Sylvestermenue war excellent. Eine sehr gemütliche Atmosphäre direkt am Kamin.

Cons:

Ich hatte nicht erwartet, dass ein (älterer) Teppich in den Zimmern verlegt ist. Für Allergiker mit Hausstauballergie war unser Zimmer nicht geeignet. Für Dezember ist der Standort ungeeignet. Es regnete ständig und es war rel. kalt. Die Küche war die letzten beiden Tage (Halbpension) nicht gut. Die Köchin hatte Urlaub. Keine Entschuldigung vom Personal oder nur mal einen Espresso für das rel. schlechte Essen.

2026-01-08 • via Nuitee
V
Vincent • couple • fr
9
Un Hotel exceptionnel sur les hauteurs mais accessible
Pros:

Le parc, le restaurant, la piscine, le lit, la vue

Cons:

Le café américain le matin (expresso ne marche pas)
Le parties communes étaient un peu fraîche (voyage en janvier)

2026-01-06 • via Nuitee
J
James • couple • us
9
High up a valley with lovely grounds, the hotel is a lovely place to escape to.
Pros:

Beautiful grounds and views down the valley to the water. Interesting plants. Like a mini botanical garden. Restaurant was very good and restaurant staff were friendly. Holiday decorations were festive. Wood burning fireplaces in some common areas. Cozy bar.

Cons:

Front desk staff were less friendly and we had some awkward moments related to spa services. The location is a bit remote and we didn’t have a car. Uber drivers didn’t drive into the property so we had to walk out to the road for pick up. The place is more geared towards guests with vehicles.

2026-01-05 • via Nuitee
A
Angela • extended_group • de
8
2026-01-02 • via Nuitee
N
Nargiza • family_with_children • pl
10
Pros:

The lady on reception is super nice and friendly. SPA area is great, pool is big and heated (around 27C), sauna is clean. Breakfast with a variety of options

2025-12-28 • via Nuitee
S
Sanna • solo_traveller • fi
10
2025-12-26 • via Nuitee
L
Lodewijk • couple • nl
8
2025-12-26 • via Nuitee
X
Xiaotong • couple • es
10
Estancia perfecta
Pros:

El hotel en sí, el entorno de cuento de hadas, da mucha paz, la habitación daba al valle, estaba increíble, las instalaciones, el desayuno buffet variado, frutas y verduras son del huerto del hotel, todos los personales han estado muy atentos y amables.

Una estancia de 10

2025-12-16 • via Nuitee