Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable and clean rooms
Cons:
Poor service responsiveness
Issues with room amenities

Categories

Cleanliness
8.03
Rooms were clean and well-maintained, though some issues noted in specific rooms.
Service
6.5
Staff were preoccupied and there were issues with responsiveness during stay.
Location
9.04
Perfect location close to beach and BIC, very convenient for visitors.
Room Quality
6.99
Rooms spacious but some guests noted disappointment with room quality.
Amenities
7.52
Overall amenities were good but specific issues like WiFi were reported.
Value for Money
7.98
Good value based on location but some guests felt it didn't meet 4-star expectations.
Food and Beverage
8.03
Breakfast was hearty and well-reviewed by guests.
Overall Experience
7.5
Mixed feelings due to service and specific incidents but overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:41

Property Description

Luxurious Accommodation
Experience the ultimate comfort at The Hermitage Hotel with modern bedrooms, private bathrooms, and stunning sea views. Enjoy amenities like LCD TVs, tea/coffee facilities, and more for a relaxing stay.

Award-Winning Dining
Indulge in exquisite modern British cuisine at the AA-Rosette-awarded restaurant. The Lounge Bar offers a variety of light meals and beverages. Don't miss the delicious full English breakfast served daily to start your day right.

Prime Location
Located just steps away from Bournemouth's sandy beach, The Hermitage Hotel offers easy access to the lively city center and popular attractions like the Oceanarium. Explore the nearby Sandbanks and Poole for a memorable coastal experience.

Book your stay at The Hermitage Hotel now for a luxurious seaside getaway!

Important information:

Please note The Hermitage Hotel does not have any leisure facilities on site. Our guests are welcome to use the facilities at our sister property, the Suncliff Hotel, which include a heated indoor pool, sauna, and mini gym. These are located a short walk from the property.

Please note that this property cannot accommodate hen and stag parties. Internet is not always available at the hotel. Please inquire upon arrival.

If dinner is not requested upon booking, then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at GBP 14 per car per night. It is not possible to reserve parking prior to arrival. There are also several public car parks nearby as well.

Any type of extra bed or child's cot or crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types, the card holder must be present on check-in, and the same card must be presented for a security swipe via chip and pin on arrival. Failure to provide the same card will result in the payment being refunded to the original card, and an alternative payment method requested before check-in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times, regardless of reservation policies.

Please note that the property can only accommodate dogs with a maximum weight of 10 kg or less.

Please note that a maximum of 1 dog is allowed per room.

Please note that dogs will incur an additional charge of GBP 20 per day per dog.

As a matter of courtesy to other guests, dogs are only allowed in certain outdoor public areas at the hotel, mainly because food is served throughout our bars, lounges, restaurants, and terrace areas.

Please ask a member of the team for designated dog-friendly areas.

Please note that pets are only allowed in the following rooms:

- Classic King or Twin Room

- Classic Family 3 Room

- Classic Twin Room

- Sea View Double Room

- Sea View King or Twin Rooms

A pet bond must be signed at check-in, along with a GBP 50 refundable deposit. Any damage, soiling, or excessive dog hair on soft furnishings will incur specialist cleaning charges.

Please note that this property can accommodate dogs but will not accommodate other types of pets. Guide and assistance dogs are exempt from this policy, and charges for providing the correct certificate or paperwork are provided on check-in.

The hotel elevator services the hotel from the ground, first and second floors. The elevator does not go to the third floor, which is serviced by a staircase on the second floor.

Guests who are unable to manage stairs should inform the hotel in advance. Our Superior Rooms and Suites have stair access only. The hotel might not have the flexibility to change rooms to meet this request upon arrival. At least one guest per room must be over 18 years of age; minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking; failure to do so may result in your check-in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made; no cancelations, modifications, or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the hotel reserves the right to cancel the booking without any liability or further communication.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.7
Based on 3000 reviews
Cleanliness: 8.03
Service: 6.5
Location: 9.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 7.5
N
Naomi • family_with_children • gb
6
Great location and good rooms
Pros:

Great location, rooms were clean and comfortable. Housekeepers did a great job and we had everything we needed.
Staff at breakfast were friendly and the food was good. There wasn’t a huge amount of choice at breakfast but no complaints.

Cons:

The lift was out of order and it was very difficult to get 3 children including a baby up 3 flights of stairs multiple times a day. Luggage took a long time to get up and downstairs as we had to do quite a few trips.

2026-08-15 • via Nuitee
M
Michael • solo_traveller • gb
7
Pros:

Near beach

Cons:

Parking very expensive

2026-08-15 • via Nuitee
K
Katarzyna • solo_traveller • gb
10
2026-08-15 • via Nuitee
K
Kaci • family_with_children • gb
5
Good location but not practical
Pros:

Great location

Cons:

Lift out of use. Have an 8 month old baby and was put on the top floor so it wasn’t ideal with having to use the stairs.

Could have been cleaner. Room was so small and tight.

2026-08-14 • via Nuitee
I
Ivan • family_with_children • bg
9
Pros:

Spacious room with good amenities. Polite staff, great location

Cons:

The double bed was not big enough compare to other hotels. Lift not working. A bit pricey

2026-08-14 • via Nuitee
V
Vlad Purge • solo_traveller • ro
9
Good enough
Pros:

Breakfast was sufficient for some days, but hard for 1 week, lack of fresh fruits being the only issue, but overall it is good,
Staff friendly
Location... this the best selling point
Room size
Parking sports were ok, slithly expensive via booking... at 14 but, ok overall
View from the room

Cons:

Lack of evelator, I know it is temporary... but we arrived at 11 PM and did not have someone to help us up, neither down... but thia will be sortes in sone time probably
The extra ben in the family room, which was a coach... was not good, not bad, but for sure not ok... of that is a family room, better put a permanent bed there...
Windows were either super old or not clean, on the outside, which is sad, having in mind the view

2026-08-14 • via Nuitee
K
Katarzyna • solo_traveller • gb
10
Pros:

I like everything in this hotel :) we will come back :)

2026-08-14 • via Nuitee
K
Kanwal • family_with_children • gb
6
2026-08-14 • via Nuitee
S
Simon • solo_traveller • gb
4
Good location, but it’s seen better days.
Pros:

Good location.

Cons:

It’s seen better days.

2026-08-14 • via Nuitee
K
Kristian • family_with_children • gb
1
Not worth it
Pros:

Only the location

Cons:

Well the lift was not working and we booked a bigger room because we have a baby and they said they would give us a cubb but no we had to leave our baby sleep in a improvised bed

2026-08-13 • via Nuitee
R
Rwan • solo_traveller • eg
9
2026-08-13 • via Nuitee
N
Newman • solo_traveller • gb
9
Pros:

The lovely staff. Good breakfast. Great time.
.

Cons:

Absolutely nothing to dislike.

2026-08-13 • via Nuitee
N
Nicola • family_with_children • gb
6
Great stay, great staff
Pros:

So close to the beach, perfect location

Cons:

It’s a little bit old looking but very good value for money

2026-08-12 • via Nuitee
A
Anne • family_with_children • ie
4
Good location but would not stay sgain.
Cons:

Requested an early check in & were left sitting until exactly 3pm on dot. Reception staff were abrupt & not welcoming.

2026-08-12 • via Nuitee
M
Mohammed • solo_traveller • gb
8
Pros:

Nice rooms

Cons:

Parking limited. Breakfast buffet not always topped up

2026-08-12 • via Nuitee
S
Sarah • extended_group • gb
9
Stunning
Pros:

The food was excellent breakfast/dinner.
The staff were excellent.
Especially one member Hunter.
Love this hotel stayed many times.

Cons:

Nothing all good.

2026-08-11 • via Nuitee
O
Olivia • solo_traveller • gb
5
Okay-ish - let down by the non-working lift and the smell in the room.
Pros:

The location is brilliant - right in the heart of the pier, with the town easily accessible too.

Cons:

For the four days I was there, the lift wasn’t working, which was quite inconvenient. There was also a noticeable drain smell coming from the HVAC system.

The room was okay-ish. I expected it to be slightly bigger, so I can’t imagine how small their "compact" rooms must be!

2026-08-11 • via Nuitee
F
Fortress • couple • gb
8
2026-08-10 • via Nuitee
R
Rahinara • couple • gb
10
Wonderful as always and see you soon.
Pros:

I’ve been coming to the Hermitage with my family for several years now, and it has become a much-loved annual holiday for us. Every visit has been truly special, and we have loved our time here each and every year.

The stay is always exceptional, and the staff are incredibly warm, welcoming, and attentive. I just wanted to say a heartfelt thank you to everyone at the Hermitage for their wonderful hospitality and for making every visit so memorable. We always look forward to coming back

Cons:

Only issue was the lift was out of service this time round, however the staff helped us with the luggage so very thank full.

2026-08-10 • via Nuitee
P
Philip • couple • gb
7
Apart from the absence of the lift. The hotel was very good
Pros:

Close to. The BIC and the beach

Cons:

I was on the fourth floor and the lift was out of order for the entire stay. Ian over 70 years of age and found it very difficult. I know we were ore advised if the issue, but U thought the hotel management could have offered some level of discount / credit/ free drink etc to demonstrate their apology for the inconvenience that I was subjected to

2026-08-10 • via Nuitee