Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Comfortable and clean rooms
Cons:
Poor service responsiveness
Issues with room amenities

Categories

Cleanliness
8.03
Rooms were clean and well-maintained, though some issues noted in specific rooms.
Service
6.5
Staff were preoccupied and there were issues with responsiveness during stay.
Location
9.04
Perfect location close to beach and BIC, very convenient for visitors.
Room Quality
6.99
Rooms spacious but some guests noted disappointment with room quality.
Amenities
7.52
Overall amenities were good but specific issues like WiFi were reported.
Value for Money
7.98
Good value based on location but some guests felt it didn't meet 4-star expectations.
Food and Beverage
8.03
Breakfast was hearty and well-reviewed by guests.
Overall Experience
7.5
Mixed feelings due to service and specific incidents but overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:41

Property Description

Luxurious Accommodation
Experience the ultimate comfort at The Hermitage Hotel with modern bedrooms, private bathrooms, and stunning sea views. Enjoy amenities like LCD TVs, tea/coffee facilities, and more for a relaxing stay.

Award-Winning Dining
Indulge in exquisite modern British cuisine at the AA-Rosette-awarded restaurant. The Lounge Bar offers a variety of light meals and beverages. Don't miss the delicious full English breakfast served daily to start your day right.

Prime Location
Located just steps away from Bournemouth's sandy beach, The Hermitage Hotel offers easy access to the lively city center and popular attractions like the Oceanarium. Explore the nearby Sandbanks and Poole for a memorable coastal experience.

Book your stay at The Hermitage Hotel now for a luxurious seaside getaway!

Important information:

Please note The Hermitage Hotel does not have any leisure facilities on site. Our guests are welcome to use the facilities at our sister property, the Suncliff Hotel, which include a heated indoor pool, sauna, and mini gym. These are located a short walk from the property.

Please note that this property cannot accommodate hen and stag parties. Internet is not always available at the hotel. Please inquire upon arrival.

If dinner is not requested upon booking, then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at GBP 14 per car per night. It is not possible to reserve parking prior to arrival. There are also several public car parks nearby as well.

Any type of extra bed or child's cot or crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types, the card holder must be present on check-in, and the same card must be presented for a security swipe via chip and pin on arrival. Failure to provide the same card will result in the payment being refunded to the original card, and an alternative payment method requested before check-in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times, regardless of reservation policies.

Please note that the property can only accommodate dogs with a maximum weight of 10 kg or less.

Please note that a maximum of 1 dog is allowed per room.

Please note that dogs will incur an additional charge of GBP 20 per day per dog.

As a matter of courtesy to other guests, dogs are only allowed in certain outdoor public areas at the hotel, mainly because food is served throughout our bars, lounges, restaurants, and terrace areas.

Please ask a member of the team for designated dog-friendly areas.

Please note that pets are only allowed in the following rooms:

- Classic King or Twin Room

- Classic Family 3 Room

- Classic Twin Room

- Sea View Double Room

- Sea View King or Twin Rooms

A pet bond must be signed at check-in, along with a GBP 50 refundable deposit. Any damage, soiling, or excessive dog hair on soft furnishings will incur specialist cleaning charges.

Please note that this property can accommodate dogs but will not accommodate other types of pets. Guide and assistance dogs are exempt from this policy, and charges for providing the correct certificate or paperwork are provided on check-in.

The hotel elevator services the hotel from the ground, first and second floors. The elevator does not go to the third floor, which is serviced by a staircase on the second floor.

Guests who are unable to manage stairs should inform the hotel in advance. Our Superior Rooms and Suites have stair access only. The hotel might not have the flexibility to change rooms to meet this request upon arrival. At least one guest per room must be over 18 years of age; minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking; failure to do so may result in your check-in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made; no cancelations, modifications, or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the hotel reserves the right to cancel the booking without any liability or further communication.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 14 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2589 reviews
Cleanliness: 8.03
Service: 6.5
Location: 9.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 7.5
P
Pauline • solo_traveller • ie
4
Pros:

Locattion good but otherwise:
No milk in room
Stale biscuit
Room cold
Toilet didnt work well
Parts of hotel quite dirty
Needed decorating badly
Phone to reception didnt wprk
Lift didnr always work

Cons:

Cold

2026-03-06 • via Nuitee
A
Amanda • couple • gb
9
2026-03-06 • via Nuitee
K
Kenneth • family_with_children • gb
8
Pros:

The proximity to the BIC and the bar was excellent.

Cons:

Nothing stood out the building is looking tired on the outside but still worth the money

2026-03-03 • via Nuitee
M
Michelle • family_with_children • gb
10
2026-03-03 • via Nuitee
T
Toru • couple • gb
9
Lovely convenient hotel
Pros:

Old school hotel set in the centre of Bournemouth, lovely location for the BIC and the town centre. It’s clean and the rooms are quite nicely furnished. staff were nice and friendly too.

Cons:

Although there is parking on site, it’s quite small and the bays are tight, it’s an additional £14/day as well.
The hotel seems quite old, it is showing its age..not necessary a problem.. but when there is only one lift and it breaks down it’s quite a few flights of stairs to the upper floors.

2026-03-02 • via Nuitee
T
Tilly • family_with_children • gb
7
It was ok
Pros:

The location is great right next to the beach and BIC and the gardens. Breakfast was lovely thoigh

Cons:

Only one very temperamental lift to service 4 floors and 400 rooms. There was no tea or coffee in the room. The bed was uncomfortable and the pillow hard and lumpy

2026-03-02 • via Nuitee
A
Amie • couple • gb
9
Great experience, will be returning!
Pros:

Loved the location as it is so close to everything, the breakfast was the best breakfast I’ve had at a hotel!

Cons:

The only thing is some of the parts of the hotel could do with updating but the bar/restaurant area is lovely and modern.

2026-03-01 • via Nuitee
P
Patrick • couple • gb
8
2026-03-01 • via Nuitee
T
Terry • family_with_children • gb
10
Amazing hotel
Pros:

The staff were extremely helpful and they were very happy. The rooms were clean, very good size, tea and coffee facilities in the room. Made us feel very welcome and nothing was too much trouble. The beds were so comfortable and I have the best sleep. Only stayed 1 night but would have booked another night if I didn't have to get back for work. Absolutely nothing to complain about. I would definitely stay again. It was right on the seafront. Thank you for being so good to us and can't wait to stay again.

Cons:

No complaints at all.

2026-03-01 • via Nuitee
A
Andrei • family_with_children • ro
10
2026-03-01 • via Nuitee
Y
Yasmin • couple • gb
8
We had a lovely and enjoyable stay. We will return again!
Pros:

Room was very clean, warm and comfortable

Cons:

The lift was semi-unreliable

2026-03-01 • via Nuitee
L
Ludiwk • solo_traveller • gb
10
2026-03-01 • via Nuitee
S
Steven • solo_traveller • gb
9
2026-02-28 • via Nuitee
S
Susan • family_with_children • gb
8
2026-02-28 • via Nuitee
D
Donna • couple • gb
8
Very comfortable and clean location was perfect for beach, pavilion theatre and BIC
Cons:

Air con was very noisy

2026-02-28 • via Nuitee
D
Daniel • family_with_children • gb
8
Pros:

The location was great! The staffs were very friendly and helpful

Cons:

The only thing! The shower was rubbish and we noticed that the hose was broken. We reported to the desk in the morning. And they said thank you and we will get this sorted but, we were checking out

2026-02-28 • via Nuitee
K
kevin • family_with_children • gb
8
2026-02-28 • via Nuitee
A
Alison • couple • gb
10
Great location
Pros:

Fabulous location. We had a sea view from our room

2026-02-28 • via Nuitee
M
Malcolm • solo_traveller • gb
10
Two days away and two days of sunshine
Pros:

It's location

Cons:

No complaints

2026-02-27 • via Nuitee
S
Sara Jane • couple • gb
9
Lovely stay
Pros:

Location clean and friendly

Cons:

NA

2026-02-27 • via Nuitee