Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable and clean rooms
Cons:
Poor service responsiveness
Issues with room amenities

Categories

Cleanliness
8.03
Rooms were clean and well-maintained, though some issues noted in specific rooms.
Service
6.5
Staff were preoccupied and there were issues with responsiveness during stay.
Location
9.04
Perfect location close to beach and BIC, very convenient for visitors.
Room Quality
6.99
Rooms spacious but some guests noted disappointment with room quality.
Amenities
7.52
Overall amenities were good but specific issues like WiFi were reported.
Value for Money
7.98
Good value based on location but some guests felt it didn't meet 4-star expectations.
Food and Beverage
8.03
Breakfast was hearty and well-reviewed by guests.
Overall Experience
7.5
Mixed feelings due to service and specific incidents but overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:41

Property Description

Luxurious Accommodation
Experience the ultimate comfort at The Hermitage Hotel with modern bedrooms, private bathrooms, and stunning sea views. Enjoy amenities like LCD TVs, tea/coffee facilities, and more for a relaxing stay.

Award-Winning Dining
Indulge in exquisite modern British cuisine at the AA-Rosette-awarded restaurant. The Lounge Bar offers a variety of light meals and beverages. Don't miss the delicious full English breakfast served daily to start your day right.

Prime Location
Located just steps away from Bournemouth's sandy beach, The Hermitage Hotel offers easy access to the lively city center and popular attractions like the Oceanarium. Explore the nearby Sandbanks and Poole for a memorable coastal experience.

Book your stay at The Hermitage Hotel now for a luxurious seaside getaway!

Important information:

Please note The Hermitage Hotel does not have any leisure facilities on site. Our guests are welcome to use the facilities at our sister property, the Suncliff Hotel, which include a heated indoor pool, sauna, and mini gym. These are located a short walk from the property.

Please note that this property cannot accommodate hen and stag parties. Internet is not always available at the hotel. Please inquire upon arrival.

If dinner is not requested upon booking, then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at GBP 14 per car per night. It is not possible to reserve parking prior to arrival. There are also several public car parks nearby as well.

Any type of extra bed or child's cot or crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types, the card holder must be present on check-in, and the same card must be presented for a security swipe via chip and pin on arrival. Failure to provide the same card will result in the payment being refunded to the original card, and an alternative payment method requested before check-in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times, regardless of reservation policies.

Please note that the property can only accommodate dogs with a maximum weight of 10 kg or less.

Please note that a maximum of 1 dog is allowed per room.

Please note that dogs will incur an additional charge of GBP 20 per day per dog.

As a matter of courtesy to other guests, dogs are only allowed in certain outdoor public areas at the hotel, mainly because food is served throughout our bars, lounges, restaurants, and terrace areas.

Please ask a member of the team for designated dog-friendly areas.

Please note that pets are only allowed in the following rooms:

- Classic King or Twin Room

- Classic Family 3 Room

- Classic Twin Room

- Sea View Double Room

- Sea View King or Twin Rooms

A pet bond must be signed at check-in, along with a GBP 50 refundable deposit. Any damage, soiling, or excessive dog hair on soft furnishings will incur specialist cleaning charges.

Please note that this property can accommodate dogs but will not accommodate other types of pets. Guide and assistance dogs are exempt from this policy, and charges for providing the correct certificate or paperwork are provided on check-in.

The hotel elevator services the hotel from the ground, first and second floors. The elevator does not go to the third floor, which is serviced by a staircase on the second floor.

Guests who are unable to manage stairs should inform the hotel in advance. Our Superior Rooms and Suites have stair access only. The hotel might not have the flexibility to change rooms to meet this request upon arrival. At least one guest per room must be over 18 years of age; minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking; failure to do so may result in your check-in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made; no cancelations, modifications, or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the hotel reserves the right to cancel the booking without any liability or further communication.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.7
Based on 3046 reviews
Cleanliness: 8.03
Service: 6.5
Location: 9.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 7.5
S
Sarah • family_with_children • gb
5
Probably wouldn't return sadly.
Pros:

Overpriced for a room with damp and peeling paint!

Cons:

Condition should reflect the price. Little more than a travelodge.
Assistant manager could not even really be bothered to speak to us with any engagement. Staff in the restaurant were the nicest ever though.

2026-08-29 • via Nuitee
A
Andy Staffs • couple • gb
8
Pros:

Location.

Cons:

Parking tricky.

2026-08-29 • via Nuitee
N
Nabeel • solo_traveller • gb
6
Pros:

Staff were extremely helpful and considerate. Restaurant staff were amazing, whether it was fir breakfast, afternoon tea or dinner. Location of the hotel was really good and literally 2 minutes walk from the beach.

Cons:

Bathroom facilities were poor with leaking shower screen and leaking basin trap. Water pressure was extremely low throughout the day. Seal around the main window was non-existent which meant rainwater came into the team and wet my bags which were placed by the window.

2026-08-29 • via Nuitee
T
Temitope • family_with_children • gb
10
You get the value for your money. The staff were nice
Pros:

I love the room. The size is cozy but comfortable. The facilities are well functional.

Cons:

The lift was out of order at the time of the visit.

2026-08-29 • via Nuitee
P
Pamela • solo_traveller • gb
4
2026-08-29 • via Nuitee
J
Judith • extended_group • gb
7
Very good stay, apart from bathroom
Pros:

Location good. Breakfast good. Staff lovely. Room was very spacious, but no drawers.

Cons:

Hand rail in bath was rusty and chipped, looked like it had been painted over. Bath was chipped and bath taps did not look clean. Toilet roll holder was rusty and dirty. I did take photos. Round table by the window was unstable.

2026-08-28 • via Nuitee
R
Rafal • couple • gb
9
Pretty good overall
Pros:

It was close to everything and had lots of diffrent stuff to choose between

Cons:

The staff were really slow and careless

2026-08-28 • via Nuitee
E
Ermal • family_with_children • gb
10
2026-08-28 • via Nuitee
E
Ermal • family_with_children • gb
10
Pros:

Great,staff,location,breakfast

2026-08-28 • via Nuitee
E
Ermal • family_with_children • gb
10
2026-08-28 • via Nuitee
P
Paul • family_with_children • gb
8
Pros:

Staff very polite. Room was large and clean. Air conditioning worked well.

Cons:

We stayed in a family room with 3 children. The 3rd child's bed was advertised/described as a bed where we booked online but was in fact a futon/sofa bed. The extractor fan in the bathroom was incredibly noisy so we had to turn it off.

2026-08-27 • via Nuitee
P
Paul • couple • gb
10
Had a lovely couple of days in Bournemouth, which was helped by the excellence of our stay at The Hermitage
Pros:

Perfect location and the food was excellent

Cons:

Nothing

2026-08-27 • via Nuitee
A
angela • couple • gb
8
Nice hotel
Pros:

CLose to the sea front bedroom was lovely

Cons:

Bathroom tap didn’t run water I did complain but received nothing back ..Hotel inside could do with touching up
Paint in areas ..

2026-08-26 • via Nuitee
J
Jatindervir • family_with_children • gb
7
2026-08-26 • via Nuitee
D
Dedarally • family_with_children • gb
9
Great location, friendly staff.
Pros:

The staff are friendly and accommodating - thanks in particular to Pacha during the mornings as well as Emyr for mornings and evenings.

Cons:

Two-three hour window

2026-08-26 • via Nuitee
J
Joost • couple • nl
6
Ooit een mooi hotel, maar dringend aan renovatie toe!
Pros:

De ligging vlakbij het strand was perfect.

Cons:

Extreem kleine en gedateerde kamer. Ruimte tussen voeteinde en muur (om aan de linkerkant van het bed te komen) was ronduit slecht omdat er een TV op schouderhoogte hing op 10 cm voor de muur (30 cm doorloop ruimte maximaal). Badkamer erg klein en vervallen.

2026-08-25 • via Nuitee
I
Imran • solo_traveller • gb
6
Pros:

Liftss were not working

Cons:

Lifts not working

2026-08-25 • via Nuitee
A
Angela • solo_traveller • gb
5
Great location but ....
Pros:

Great position opposite BIC. Close to bus stops.
Walking distance to gardens and seafront excellent.
Breakfast was lovely plenty of choice.
Kerry morning waitress deserves a special mention for being the kindest most patient and helpful young lady. A credit to the hotel.

Cons:

Felt very rushed at dinner .
One particular waiter made us feel as if we were in "Macdonalds"!! Not something you expect in a four star hotel.
Breakfast was lovely although all self service. I expected table service for tea and coffee in a four star hotel.
More serving staff needed and trained to slow down with serving customers. It's not a race.
Housekeeping was abysmal. Patchy. I had to go to reception several times for toilet rolls a bath towel as they had collected mine and not replaced it.
Plug for kettle behind large immovable chest of drawers. Ended up having it on my bedside table !! Not ideal. Then having to walk repeatedly across room to get milk tea bags etc.
I requested a ground floor room as my companion is disabled kettle plug location not sited correctly in view of this.
Hotel were aware of situation beforehand as I emailed them to explain.

2026-08-25 • via Nuitee
A
Angie • couple • gb
9
We enjoyed our stay but certain things could be improved to make this a true 4 star experience.
Pros:

The location is fabulous being just across from the beach and the sea view was great. We had requested a walk in shower and when got into room we had bath with shower over so I mentioned this and without a problem we were given a room with walk in shower which was excellent service. The staff at breakfast were great, being very polite and Kiera was exceptionally friendly and made a point of coming up to us whilst we were waiting for taxi on last day to wish us a good journey home - she is a credit to your hotel.

Cons:

The bar service. We were surprised for a 4 star hotel that it was not constantly manned but instead 2 cameras were behind the bar and staff monitored the bar for people waiting from reception. They clearly didn’t monitor it very well, as often people were waiting to be served and without knowing where the staff were, we witnessed several people just leave. I actually had to go to reception and ask if anyone was serving and I timed how long one couple waited whilst we were sitting in the bar enjoying a drink and they waited 3 minutes which I don’t believe is good service for a 4 star hotel. Also the lady who served a Pimms had to be told what fruit to put in which is not acceptable for a hotel of your calibre . Her attitude was not right either as she tried to make excuses saying she was not a bar tender but bar staff. Also the hotel needs a bit of loving care with some decorating needed as a few areas were showing signs of wear making them look shabby.

2026-08-25 • via Nuitee
G
Gabriela • solo_traveller • gb
10
Excellent stay!
Pros:

The standards, cleanliness, the deco in the room, spacious room, good shower, good value for money, safe for my family, great location, car park, staff are friendly and helpful. We had a great time.

Cons:

A luggage stand,instead we had to open them on the floor or the bed. Besides that, everything was excellent. The prices for 2027 have doubled. So, not so happy about that.

2026-08-24 • via Nuitee