Hampton Inn Marshall

Hotels
•
Hampton Inn
8.1 (257 reviews)
325 Sam Hill Drive , Marshall , US
+1 269-789-0131

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and courteous staff (multiple mentions)
Good breakfast variety and excellent coffee
Convenient location
Clean/well-supplied rooms reported by some guests
Helpful breakfast staff
Cons:
Repeated cleanliness issues (unclean rooms, debris, insect sighting)
Unprofessional management interactions (manager named Jessica)
Facility and room maintenance problems (slippery bathtub, loose toilet seat, stuck door, bad views)
Pool advertised but unavailable during stay
Noise from adjacent rooms and insufficient accessible parking

Categories

Cleanliness
6.5
Multiple reviews report poor room cleanliness (wrappers on floor, dirty toilet, centipede, residue around toilet); cleanliness is a recurring negative.
Service
8.4
Staff are frequently described as friendly and helpful, but several reviews call out unprofessional handling by the general manager (Jessica) which lowered service impressions for affected stays.
Location
8.9
Location is noted as convenient (close to gas station and amenities); guests found the location a clear positive.
Room Quality
7
Mixed reports on room condition and maintenance: issues like slippery bathtub, loose toilet seat, stuck bathroom door and poor views were mentioned, though some rooms were satisfactory after moves.
Amenities
8.3
Breakfast and coffee receive praise, but the advertised pool being down for updating was a disappointment for at least one guest; overall amenities are mixed-positive.
Value for Money
8.2
Standard quality for this hotel tier
Food and Beverage
8.8
Breakfast described as above average with a good variety (yogurts, breads, fruits) and coffee repeatedly praised as excellent.
Overall Experience
8.7
Overall mixed experience: several very positive stays and friendly staff contrast with multiple serious cleanliness and management incidents that negatively impacted some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Amenities

Located just off Interstate-95, the Hampton Inn Marshall is the perfect choice for both leisure and business travelers. With spacious rooms featuring a 32-inch flat-screen TV and an indoor pool for relaxation, this hotel promises a comfortable stay.

Delicious Breakfast and Leisure Facilities

Start your day right with a complimentary breakfast buffet offering a variety of hot and cold items, along with free coffee and juice. Guests can also enjoy free access to the gym and business center, ensuring a productive stay with us.

Modern Comforts and Nearby Attractions

Enjoy modern amenities such as free Wi-Fi, a coffee maker, and a work desk in every room. Explore nearby attractions like the American Museum of Magic and Binder Park Zoo, making your stay at Hampton Inn Marshall truly unforgettable.

Book your stay at Hampton Inn Marshall now for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

8.1
Based on 257 reviews
Cleanliness: 6.5
Service: 8.4
Location: 8.9
Room Quality: 7
Amenities: 8.3
Value for Money: 8.2
Food and Beverage: 8.8
Overall Experience: 8.7
K
Katie • family_with_children • us
9
2026-10-22 • via Nuitee
R
Richard • solo_traveller • us
10
Wonderful, I will come again !!!!!
Pros:

It was a wonderful time, everything was well above what I expected..room was clean well supplied with everything I would need ...the staff was friendly and courteous, I had a great stay , can't wait to come back again

Cons:

I could find nothing wrong , as I said it was all great,

2026-09-18 • via Nuitee
M
Margaret Rigley • couple • us
7
Just ok
Pros:

Staff was friendly and helpful

Cons:

We had made the reservation based on a hotel with a pool. The website said one was available. When we arrived it was down for updating.

2026-09-12 • via Nuitee
K
Kim • couple • us
9
2026-09-07 • via Nuitee
D
Dean • couple • us
8
Pros:

Breakfast was above average. Bed was quite good!

Cons:

Nothing really comes to mind.

2026-09-05 • via Nuitee
J
Jamie • family_with_children • us
10
I had a busy wedding weekend, so it was so relaxing to end my day here.
Pros:

The hot breakfast was okay. But there was a nice variety of other things: yogurts, breads, fruits etc.
The coffee was excellent! I had a lot of their coffee during my stay.

2026-08-21 • via Nuitee
D
Darlene • extended_group • us
7
Decent hotel facilities, great staff
Pros:

The hotel was clean and the staff were lovely

Cons:

There were various issues with the facilities which we dealt with during our stay-heavy frost in fridge/freezer, loose toilet seat, stuck bathroom door, bad views. We moved rooms and some issues resolved but had new issues.

2026-08-21 • via Nuitee
A
ashantimaec • Solo travel
2
not staying back here anymore
Pros:

I love the location of this hotel—it’s very convenient, especially being close to a gas station. Unfortunately, the cleanliness and the unprofessional management were a major disappointment.

When we first checked into our room, it was not properly cleaned. There were wrappers on the floor, the toilet looked like it had just been used, and there wasn’t even any soap provided.

What made the experience worse was our interaction with the Manager, Jessica. I felt that she showed very little empathy or understanding toward our needs as guests. The way the situation was handled was extremely disappointing and unprofessional.

Unfortunately, because of both the cleanliness issues and the management experience, I would not stay at this hotel again.

2026-08-20 • via Tripadvisor
M
Maxine • couple • us
5
Won’t stay there again.
Cons:

Bathtub was slippery. Needs something. Too dangerous for me to take a shower. Noise from room above and next door. Not enough handicap parking.

2026-08-20 • via Nuitee
M
Marcia • extended_group • us
8
2026-08-20 • via Nuitee
S
Smeen • family_with_children • ca
8
Nice visit
Pros:

The breakfast lady was so sweet

2026-08-18 • via Nuitee
A
ashantic893 • Couples
2
Never gonna stay here again
Pros:

Very Disappointing Experience at Hampton Inn Marshall

We stayed at Hampton Inn Marshall, Michigan for about two weeks for work, and unfortunately, this was one of our most disappointing Hilton experiences.

The biggest concerns were the room cleanliness and the unprofessional way our concerns were handled by management. When we first checked in, there was a centipede on the floor, residue/debris around the toilet, and gummy bears and a candy wrapper left on the bed. We chose not to make a major issue of it and continued our stay.

Later, when we had an issue with extending our reservation, we spoke with Jessica, the General Manager. We felt that the communication was confusing and that our concerns were not handled professionally. When we tried to explain what had happened, we were repeatedly interrupted and felt dismissed rather than listened to.

What was especially disappointing was being told that our room needed to be “deep cleaned” after we decided to leave, which made us feel as though we had somehow left the room in poor condition. We had actually been very respectful of the room throughout our stay.

We are Hilton Diamond members, but our concern is not about receiving special treatment. Every guest—Diamond, Gold, Hilton Honors member, or non-member—deserves to be treated with respect, professionalism, and courtesy.

We appreciate that our reservation was cancelled without a fee, but unfortunately, that does not erase the overall experience.

We have stayed at many Hilton properties and expected better. This experience seriously damaged our impression of the Hilton brand, and we hope Hilton management reviews the standards and guest-service practices at this property.

2026-08-16 • via Tripadvisor
R
richards • couple • us
9
Great stay.
Pros:

Well maintained property. Good service.

Cons:

Not much to dislike.

2026-08-12 • via Nuitee
E
Ella • family_with_children • ca
10
The staff were excellent and the room was very clean and comfortable.
Pros:

N/A

2026-07-24 • via Nuitee
W
Woodard • couple • us
8
Clean and comfortable
Pros:

Clean and comfortable

Cons:

All was good
I wish hotels would use real eggs for breakfast though

2026-07-22 • via Nuitee
J
Julie • couple • us
8
It was a pleasant stay in easy access to the highway.
Pros:

The breakfast was good but could have had a few more selections.

Cons:

I didn’t like that they did not have a safe in the room. I thought all hotels had a safe. Didn’t like that.

2026-07-20 • via Nuitee
D
Daniel • solo_traveller • us
7
Pros:

Quite, clean, nice,comfortable

Cons:

Was good

2026-07-11 • via Nuitee
W
Wells • couple • us
3
Never going back
Pros:

Cheap

Cons:

Everything. Limited towels, noisy, kids working desk, breakfast was a joke unless you want carbs. Bagels and toast 😵‍💫 No hair dryer?

2026-07-04 • via Nuitee
M
Mandy • couple • us
10
2026-07-04 • via Nuitee
L
Ledbetter • couple • us
9
beautiful city, great concert, wonderful people
Pros:

get location to the blues festival that we attended.

Cons:

stay wasn't long enough, next year will do 2 days.

2026-07-02 • via Nuitee