Urban Inn, Alor Setar

Hotels
7.9 (1528 reviews)
Kompleks Perniagaan Ampang Lebuhraya Sultanah Bahiyah , Alor Setar , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Fire extinguishers
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy facilities
Cons:
Inadequate room cleaning
Noise issues
Limited food options

Categories

Cleanliness
6.65
Some reviews mentioned dustiness and inadequate cleaning.
Service
8.65
Staff is friendly and helpful, enhancing the overall stay experience.
Location
8.65
Easily accessible location with many food options nearby.
Room Quality
7.15
Mixed feedback with some rooms being smaller and noisy.
Amenities
8.15
Good amenities available, but some minor issues with wifi.
Value for Money
7.65
Prices are reasonable, but some felt the rooms were small.
Food and Beverage
8.15
Some options available but lacked specific cuisine choices.
Overall Experience
8.15
Customers generally satisfied with their stay, despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 13:43

Property Description

Convenient Amenities: Each room is equipped with a desk, TV, and private bathroom, ensuring a comfortable stay.
Kitchenette Options: Select rooms feature a kitchenette with a minibar, perfect for longer stays or preparing light meals.
24/7 Reception Service: Enjoy around-the-clock assistance from our English and Malay-speaking staff for a seamless experience.

Book your stay at Urban Inn, Alor Setar today and experience convenience and comfort like never before!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1528 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.15
Z
Zukuffely osmen • couple • my
10
2026-03-14 • via Nuitee
N
Nur Adiba • family_with_children • my
8
2026-03-13 • via Nuitee
S
shahruizwan • solo_traveller • my
9
Pros:

Sagat berpuashati

Cons:

Tiada

2026-03-12 • via Nuitee
S
Syasya • family_with_children • my
5
Selesa
Cons:

Kad acsess kena bagi sekurangnya dua kad setiap kali nk check in. Sebab kalau bagi satu saja , kalau sorang nk turun bawah menyusahkan. Lagi satu kalau lebih baik ada kan mini fridge, saya dah banyak tahun selalu repeat hotel ni peti ais tkda.

2026-03-11 • via Nuitee
F
farahsyazana • family_with_children • my
10
2026-03-06 • via Nuitee
N
Noor Hanani binti • extended_group • my
10
2026-03-05 • via Nuitee
R
RIDZUAN • extended_group • my
8
2026-03-04 • via Nuitee
N
Nurul • family_with_children • my
4
Pros:

Location

Cons:

No reception. Even the room booking came with free WiFi, but the connection is so bad. And the night staff is not friendly.

2026-03-04 • via Nuitee
I
Ida • family_with_children • my
10
Pros:

The Location.. very strategic. need F&B places. Ample and Free parkings. Attentive staff. and Love your Kacang Masin. Can I get more??? feel like taking MH flights 😁

Cons:

No window... i need window. hehe

2026-03-03 • via Nuitee
M
Muhammad Hafiz Bin • couple • my
9
2026-03-02 • via Nuitee
S
Salleh Hudin • family_with_children • my
9
2026-02-26 • via Nuitee
S
Segaren Chinaya • family_with_children • my
7
Pros:

Na

Cons:

Na

2026-02-24 • via Nuitee
S
Segaren Chinaya • family_with_children • my
7
Pros:

Na

Cons:

Na

2026-02-24 • via Nuitee
K
Kha Eng • family_with_children • sg
7
2026-02-22 • via Nuitee
Z
Zunaida • family_with_children • my
8
Pros:

I like Stay at Urban inn

2026-02-13 • via Nuitee
A
Adam • solo_traveller • my
7
2026-02-13 • via Nuitee
E
Edmund • family_with_children • my
10
2026-02-12 • via Nuitee
A
Amirrul • family_with_children • my
9
2026-02-12 • via Nuitee
°MUSANG° • family_with_children • my
1
Pros:

Paking senang

Cons:

员工态度嚣张恶劣，说话没有礼貌。服务差

2026-02-12 • via Nuitee
M
Muhammad Aleyas • family_with_children • my
10
2026-02-09 • via Nuitee