Urban Inn, Alor Setar

Hotels
7.9 (1674 reviews)
Kompleks Perniagaan Ampang Lebuhraya Sultanah Bahiyah , Alor Setar , my
+60 4-771 9331

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy facilities
Cons:
Inadequate room cleaning
Noise issues
Limited food options

Categories

Cleanliness
6.65
Some reviews mentioned dustiness and inadequate cleaning.
Service
8.65
Staff is friendly and helpful, enhancing the overall stay experience.
Location
8.65
Easily accessible location with many food options nearby.
Room Quality
7.15
Mixed feedback with some rooms being smaller and noisy.
Amenities
8.15
Good amenities available, but some minor issues with wifi.
Value for Money
7.65
Prices are reasonable, but some felt the rooms were small.
Food and Beverage
8.15
Some options available but lacked specific cuisine choices.
Overall Experience
8.15
Customers generally satisfied with their stay, despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 13:43

Property Description

Convenient Amenities: Each room is equipped with a desk, TV, and private bathroom, ensuring a comfortable stay.
Kitchenette Options: Select rooms feature a kitchenette with a minibar, perfect for longer stays or preparing light meals.
24/7 Reception Service: Enjoy around-the-clock assistance from our English and Malay-speaking staff for a seamless experience.

Book your stay at Urban Inn, Alor Setar today and experience convenience and comfort like never before!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 1674 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.15
A
Atielia Nurashera • couple • my
7
2026-08-21 • via Nuitee
O
omas6363 • solo_traveller • my
8
2026-08-17 • via Nuitee
Y
YAN KIM • extended_group • my
9
Good
Pros:

Never try, I was not informed of breakfast provided

Cons:

bathroom hook too high, no sampoo and lotion

2026-08-17 • via Nuitee
I
Izwani • extended_group • my
9
Pros:

Parking free, berdekatan dgn kedai

2026-08-17 • via Nuitee
W
Wong • solo_traveller • my
6
2026-08-09 • via Nuitee
W
Wan Mohammad • couple • my
1
2026-08-07 • via Nuitee
N
Nuri • solo_traveller • my
6
Pros:

Good location & eateries walking distance

2026-08-07 • via Nuitee
M
Marina • couple • my
7
Ok
Pros:

Easy to find some cafe and restaurants

Cons:

Pillow and blanket smell not good

2026-08-05 • via Nuitee
S
Soffian87 • solo_traveller • my
8
2026-08-03 • via Nuitee
M
Mat Rejab • couple • my
7
2026-07-25 • via Nuitee
S
Sin yee • solo_traveller • my
5
Fifty fifty lo
Pros:

Friendly customer service,nice location
Easy parking

Cons:

The room design I no understand
Sebelum buka pintu ada tangga,masuk bilik kena turun tangga,orang tua nyaris jatuh,takda peti sejuk!!!
Bilik mandi takda exhaust fan,besi letak baju kenapa la tinggi sangat,sampai baju kena buang baru boleh sampai atas==,saya rasa bilik air dengan tandas no need separate will look bigger and more useful. Poor Soundproofing

2026-07-24 • via Nuitee
J
Joan Yong • extended_group • my
9
Pros:

Rooms were clean. Staff were especially friendly, helpful and accommodating. It was a plus that the hotel is above a small mall with eateries, supermarket, pharmacy etc

Cons:

Most rooms had no window. But it was ok....no traffic noise

2026-07-20 • via Nuitee
H
hanif • solo_traveller • my
5
2026-07-18 • via Nuitee
H
Hadi • solo_traveller • my
10
Cons:

Aircond very dusty.

2026-07-13 • via Nuitee
R
Ravindranathan • solo_traveller • my
6
2026-07-11 • via Nuitee
N
Nagaraja • solo_traveller • my
10
2026-07-10 • via Nuitee
S
Syarizal • couple • my
9
Boleh lah nak mai lagi… Tapi kena book bilik yang ada tingkap
Pros:

Location : Nasi Kandar Sedap

Cons:

Parking susah… 😥

2026-07-09 • via Nuitee
L
Lisa Maria • solo_traveller • my
9
Pros:

The surrounding.

Cons:

Nothing. Everything is perfect 4me

2026-07-05 • via Nuitee
S
Siti Asma • extended_group • my
9
2026-07-05 • via Nuitee
A
Ayu Nur • couple • my
10
2026-07-05 • via Nuitee