Urban Inn, Alor Setar

Hotels
7.9 (1615 reviews)
Kompleks Perniagaan Ampang Lebuhraya Sultanah Bahiyah , Alor Setar , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Fire extinguishers
Key card access
Shopping on site
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy facilities
Cons:
Inadequate room cleaning
Noise issues
Limited food options

Categories

Cleanliness
6.65
Some reviews mentioned dustiness and inadequate cleaning.
Service
8.65
Staff is friendly and helpful, enhancing the overall stay experience.
Location
8.65
Easily accessible location with many food options nearby.
Room Quality
7.15
Mixed feedback with some rooms being smaller and noisy.
Amenities
8.15
Good amenities available, but some minor issues with wifi.
Value for Money
7.65
Prices are reasonable, but some felt the rooms were small.
Food and Beverage
8.15
Some options available but lacked specific cuisine choices.
Overall Experience
8.15
Customers generally satisfied with their stay, despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 13:43

Property Description

Convenient Amenities: Each room is equipped with a desk, TV, and private bathroom, ensuring a comfortable stay.
Kitchenette Options: Select rooms feature a kitchenette with a minibar, perfect for longer stays or preparing light meals.
24/7 Reception Service: Enjoy around-the-clock assistance from our English and Malay-speaking staff for a seamless experience.

Book your stay at Urban Inn, Alor Setar today and experience convenience and comfort like never before!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1615 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.15
W
Wong • family_with_children • my
6
2026-05-09 • via Nuitee
L
Latif • family_with_children • my
8
2026-05-07 • via Nuitee
R
Rita Rosninda • solo_traveller • my
9
Cons:

lift so slow and it take so long

2026-05-07 • via Nuitee
T
Tg Azhar • couple • my
8
2026-05-07 • via Nuitee
S
seng • solo_traveller • my
8
2026-05-06 • via Nuitee
F
Fatem Nadira • family_with_children • my
8
for a short trip, I enjoy my stay and its satisfactory.
Pros:

Love the location it has a lot of shops and restaurants to go. No issues.

2026-05-06 • via Nuitee
W
Weida • solo_traveller • my
6
2026-05-04 • via Nuitee
M
Mohamed Aidi Shahriz • extended_group • my
7
Don’t think i would return in future
Pros:

Location is great with lots of eateries and shops at ground floor.

Cons:

We were not told the room had no window when made the booking. Room was dusty. Also pretty bad soundproofing as we could hear the neighbours and people talking at the corridor.

2026-05-03 • via Nuitee
A
Ash-Shahid • solo_traveller • my
8
2026-05-03 • via Nuitee
R
Rozy • solo_traveller • my
7
2026-05-03 • via Nuitee
Z
Zainuddin • couple • my
8
A good and quiet place and less busy area.
Pros:

Prefer the place as it’s location is not busy and not to far from city centre

Cons:

Basement parking during the day was almost full. TV programs very limited

2026-05-02 • via Nuitee
J
JUNAINAH • family_with_children • my
8
2026-04-27 • via Nuitee
S
syima • solo_traveller • my
7
2026-04-26 • via Nuitee
C
Charlina Wong • solo_traveller • my
7
Mixed feelings on
Pros:

Location, near to the Town centre.

Cons:

Building itself is very complicated, do not have their own main door to access to your Hotel. Turn around only can reached. Other than this is okay to staying.

2026-04-26 • via Nuitee
A
Ash-Shahid • solo_traveller • my
8
2026-04-25 • via Nuitee
N
Nora • couple • us
7
The place is nice and comfortable for a short stay for singles. Not suitable for families.
Pros:

Great location and friendly and helpful staff members.

Cons:

Didn’t realize some rooms are windowless so we had to switch to a room with windows. No refrigerator.

2026-04-23 • via Nuitee
M
Milly • extended_group • my
5
Pros:

-

Cons:

Not meet my expectations

2026-04-22 • via Nuitee
M
Master Alex • solo_traveller • my
10
Pros:

Good

Cons:

Good

2026-04-20 • via Nuitee
L
Lew • family_with_children • my
9
Nice
Pros:

Staff friendly, nice services

Cons:

Easy find

2026-04-20 • via Nuitee
M
Master Alex • solo_traveller • my
10
Pros:

Good

Cons:

Good

2026-04-20 • via Nuitee