Novotel Palembang

Hotels
•
Novotel
7.8 (62 reviews)
Jl. R. Sukamto No. 8A , Palembang , id
+62 711 369777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Nice decoration
Cons:
Dirty floor
No hand towels

Categories

Cleanliness
5.91
The floor was dirty.
Service
8.38
Standard quality for this hotel tier.
Location
8.42
Standard quality for this hotel tier.
Room Quality
8.37
Rooms were very large and comfortable, nice decoration.
Amenities
6.9
Sauna opens at 4 pm.
Value for Money
8.36
Standard quality for this hotel tier.
Food and Beverage
8.41
Standard quality for this hotel tier.
Overall Experience
7.68
Overall review indicates a slightly positive experience despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:52

Property Description

Convenient Location & Amenities
Novotel Palembang's proximity to Palembang Mega Mall and array of facilities like an outdoor pool, gym, and tennis court make it an ideal choice. Free parking and WiFi add to the convenience.

Comfortable Rooms & Views
Rooms feature modern amenities like satellite TV, a safety deposit box, and some even come with a balcony offering pool views for a relaxing stay.

Dining & Leisure Choices
With four dining options including Indonesian and international cuisines at The Square and Chinese dishes at The Orient Restaurant, guests can indulge in a variety of flavors. Unwind with a sauna or enjoy a fun karaoke session during their stay.

To experience all these features, book your stay at Novotel Palembang today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PLM

Location

Guest Reviews

7.8
Based on 62 reviews
Cleanliness: 5.91
Service: 8.38
Location: 8.42
Room Quality: 8.37
Amenities: 6.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 7.68
M
Mohammad • solo_traveller • qa
9
Pros:

Staff were great and friendly! Service was great too! The rooms were very spacious and the facilities really good.

Cons:

Breakfast was not much, the rooms had a lot of mosquitos.

2026-08-26 • via Nuitee
R
Reza • family_with_children • se
6
The room was ok and swimming pool was excellent, big space and good for families members.
Pros:

Swimming pool and the parking spaces . Great location.

Cons:

Not really clean.

2026-08-07 • via Nuitee
M
Manitou • solo_traveller • au
8
2026-07-23 • via Nuitee
M
Midi • couple • ch
8
2026-07-23 • via Nuitee
A
Abdul Hariel • couple • id
8
Ok experience ..
Pros:

Big room and nice pool ..

Cons:

Breakfast should have been better ..

2026-06-29 • via Nuitee
R
Ronaldi • solo_traveller • id
9
2026-06-21 • via Nuitee
A
Agung • couple • id
9
2026-05-04 • via Nuitee
D
DMayasariiz • Family
10
Had a very good time during lebaran 2026
Pros:

I had a very good time staying with my family. The room was convenient. The food was good. The pool was awesome. The staff were nice. I would recommend staying here to anyone.

2026-03-24 • via Tripadvisor
V
venyv2022 • Business
8
Great stay!
Pros:

Prettiest novotel in Indonesia I've ever been

2026-03-13 • via Tripadvisor
S
Shah • family_with_children • my
9
Pros:

Clean and comfortable place... Staff all friendly

Cons:

I hope you can put table chair at balcony that's all

2026-02-12 • via Nuitee
V
Villamor • couple • gb
10
2026-02-09 • via Nuitee
A
Agung • couple • id
10
2026-02-08 • via Nuitee
F
Faizal • solo_traveller • my
7
2025-11-12 • via Nuitee
T
Taiga • solo_traveller • jp
7
Cons:

Sauna opens at 4pm...

2025-10-18 • via Nuitee
B
Binh Trang
6
Pros:

The floor dirty

2025-08-20 • via Nuitee
O
Oimi • family_with_children • tr
9
Pros:

Odalar çok büyük ve rahat, dekorasyon iyiydi. Mekan güzel.

Cons:

El. Havlusu yoktu

2025-08-12 • via Nuitee
P
Putri • couple • us
1
2025-08-09 • via Nuitee
K
Karl • couple • at
8
Alles war den Erwartungen gerecht
2025-08-04 • via Nuitee
F
Fe • young couple • id
10
Exceptional
2025-06-23 • via Nuitee
M
Maps18889581867 • Solo travel
4
The staff quite impolite.
Pros:

I booked through the ALL app and specifically chose a Superior Room with a Premium King Bed, pretty clear about wanting a King Bed.

When I checked in, they confirmed the room had a King Bed, too.

But when I got to the room, I found out the bed was actually a Hollywood setup, meaning two twin beds pushed together as a King, with no duvet.

I told the staff at the front desk about it, and they said I could request a real King Bed through the phone or email.

Honestly, the app or website should be clearer about whether the bed is a King, Hollywood setup, or twin beds.

It felt like a scam, and the staff's response was rude and unprofessional.

As an ALL member, I’m not sure I’ll ever stay at Novotel again.

With all due respect, the management really needs to train the staff better.

2025-03-21 • via Tripadvisor