TownePlace Suites by Marriott Las Cruces

Hotels
•
TownePlace Suites by Marriott
8.4 (92 reviews)
2143 Telshor Court , Las Cruces , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean property
Welcoming staff
Good amenities
Cons:
Pool cleanliness needed
Aging facilities in some areas
Missing decaf coffee at breakfast

Categories

Cleanliness
8.06
The property is reported to be very clean, which contributes positively to the stay.
Service
9.03
Gabe and Dylan were highlighted as welcoming and professional, indicating strong service quality.
Location
8.57
Conveniently located near a brewery and dining options, making it a good choice for travelers.
Room Quality
8.02
The studio suite was spacious, but some parts of the property showed signs of age.
Amenities
8.55
Amenities include a full kitchen and breakfast, but the pool needs cleaning, which affects the score.
Value for Money
8.51
Overall value perceived as reasonable for the quality of stay.
Food and Beverage
8.06
Breakfast is good but could be improved; decaf coffee was missing initially.
Overall Experience
8.43
Generally a positive experience, with minor issues that don't overshadow the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:00

Property Description

Convenient Location
TownePlace Suites Las Cruces is strategically situated off I-25, a short distance from the airport, making it an ideal choice for travelers.

Modern Amenities
Guests can enjoy a range of modern amenities, including a heated outdoor pool, a well-equipped fitness center, and complimentary hotel-wide Wi-Fi.

Home-like Comfort
Each suite at TownePlace Suites Las Cruces boasts a flat-screen TV, full kitchen facilities, and a cozy dining area, providing guests with the comfort and convenience of a home away from home.

Ready to experience comfort and convenience at TownePlace Suites Las Cruces? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 92 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.43
A
Amanda • family_with_children • us
10
2026-06-26 • via Nuitee
J
Jennifer • solo_traveller • us
1
Severe ADA Non-Compliance and Booking Breach
Pros:

The women who worked the breakfast area in the mornings.

Cons:

Formal Corporate Complaint: Severe ADA Non-Compliance and Booking Breach – Confirmation #65230
To Whom It May Concern:
I am writing to formally lodge a serious complaint regarding a week-long stay at the **TownePlace Suites by Marriott Las Cruces, from which my husband and I checked out on Friday, June 19, 2026.
This stay resulted in a severe violation of promised accommodations, compromised physical safety, and a total failure of standard hospitality practices.
I have Multiple Sclerosis and significant mobility limitations. Because a fully accessible bathroom is a strict medical necessity for me, I booked this stay six months in advance (January 2026) and followed up with a direct phone call to the property. I was explicitly assured by hotel staff that an ADA-accessible room with proper grab bars and a bath seat was secured and guaranteed.
Upon arrival, we were informed that our accessible room was not available. The front desk staff offered no viable solution, suggesting only that we move rooms mid-stay—an impossible task for someone with my physical constraints. As a result, we were forced to spend our first evening traveling to a local CVS to purchase our own shower equipment so that I could safely bathe. The standard room's tub and out-of-reach amenities caused me immense physical anxiety and distress throughout our stay, for which we paid nearly $1,000.
To conclude the experience, the front desk completely ignored us during our Friday morning checkout, offering no acknowledgement or standard departure courtesy.
If needed I can provide:

1. My original booking confirmation and correspondence detailing the explicit request for an ADA room.
2. Our final invoice totaling nearly $1,000 for a room that failed to meet legal and corporate accessibility standards.

2026-06-21 • via Nuitee
J
Jacob • family_with_children • us
8
Continental breakfast could have had more variety
2026-05-18 • via Nuitee
M
Marisela • extended_group • us
9
2026-05-05 • via Nuitee
B
Barbara • family_with_children • us
9
2026-01-11 • via Nuitee
V
Vladimir • partner
8
Pros:

Brewery walking distance, can have dinner, very clean. Only queen beds are available - might be not enough for 2 people. There is sofa available too, but it is too much work to use it. Otherwise, clean, safe, quite place, nice patio. Even have barbeque place outside, so you can have bbq. Breakfast is good.

2025-09-04 • via Nuitee
L
LAURIE • family
10
Pros:

Loved the suite with Full Kitchen! We also enjoyed the breakfast buffet and the pool!

2025-09-01 • via Nuitee
J
Jared
10
Pros:

Hot breakfast was great! Gabe and Dylan (I believe were their names), were very welcoming, polite and professional. Probably the best hotel stay I have had in Las Cruces.

2025-08-15 • via Nuitee
K
kenneth
8
Decent Las Cruces property
Pros:

This is a nice property in the area east of I 25 in Las Cruces. I had a studio suite that was plenty spacious. The only minor issues I would mention in terms of potential improvement are that the swimming pool really needed to be cleaned and they needed to fix the jets on the hot tub. That was out of service essentially when I was there.

Also some parts of the property, including the bathroom, seem to be demonstrating more age than what they probably are. Sinks and drains need to be either cleaned or updated.

Breakfast was okay but not great. Interestingly, there was no decaf coffee although I found some later in the lobby area. Why they didn't have any decaf at breakfast was a mystery.

The front desk was very helpful though so overall, I would recommend this property. There are several other spots very nearby to consider however.

2025-08-05 • via Nuitee
K
Kathryn
10
Pros:

Everyone was incredibly kind.

2025-06-15 • via Nuitee
N
Nikol • family
10
Pros:

Very nice, the staff super friendly

2025-06-15 • via Nuitee
I
Illona • family
2
Pros:

Never was advised by Expedia that the hotel is under renovation
Not even close to Marriott standards
The staff was wonderful
The pictures are definitely not this hotel

2025-05-31 • via Nuitee
M
michele
10
Pros:

It was a perfect lication to do the Bataan memorial march

2025-03-22 • via Nuitee
C
Carla • family with young children • us
10
Comfortable everything!!
Pros:

Loved it!

Cons:

N/A

2025-02-19 • via Nuitee
C
Carla • family with young children • us
10
Homey!! Very Comfortable!
Pros:

Clean, convenient

Cons:

N/a

2025-02-13 • via Nuitee
B
Brenda
10
Pros:

Great stay!

2025-01-19 • via Nuitee
1
182sumity • Family
10
Nice Hotel Stay
Pros:

We stayed at this hotel for one night and had a great experience. The hotel was clean, well-maintained and rooms available at reasonable price/Points. While visiting White Sands National Park, we discovered this Marriott property, which is less than an hour's drive away. We booked a two-bedroom suite that included an additional room featuring a kitchen and dining area. As a Lifetime Titanium Elite member, we received complimentary high-speed internet and breakfast (which I believe is complimentary for all guests). The receptionists were very helpful.

The hotel's location is excellent, being conveniently close to restaurants, a gas station, and even a Sam's Club. Overall, we had a 5/5 experience and would surely recommend this Hotel to other travelers.

2025-01-07 • via Tripadvisor
F
Franky • friends
10
Pros:

.

2024-12-25 • via Nuitee
5
505robertak • Solo travel • us
6
Poorly designed room
Pros:

Poorly designed room. It looks like they tried to cram as much as possible into the space. Lightening is poor in the room with no lights at the couch. No power at the couch either. TV is very small and the carpet is worn and needs replacement. On the positive the heat works well.

2024-11-30 • via Tripadvisor
M
Mrkmbb11 • Friends getaway
8
Nice hotel, very friendly staff!
Pros:

This is a nice, fairly basic hotel. ALL of the staff we encountered were extraordinarily friendly and helpful! Our 2-bedroom suite was very clean and well-equipped. The bed was pretty comfortable though some of the pillows were a little lumpy. The bathroom is very small and awkwardly arranged, but perfectly functional. You definitely couldn't have 2 people in front of the sink mirror at once, though the toilet/tub are in a separate small space from the sink with a door in between.

My only real complaint is that the furniture in the living area, while attractive was extremely uncomfortable. Small and very firm. We had to to sit on our bed to watch TV. When my husband sat on the sofa, he looked like he was sitting on toddler-sized furniture - lol.
I liked that the closet had a shelving/drawer unit with a mirror, but would have appreciated a light in there so I could see myself in it.

The breakfast buffet was a little nicer than most - a different hot egg dish each day, and interestingly flavored waffle mix (plain in addition to Maple or cinnamon). Great toppings for the oatmeal bar, and the coffee was good and strong.

So, a few nit-picky criticisms, but overall this is a nice place and I would not hesitate to stay here again.

2024-11-05 • via Tripadvisor