GF GRAN COSTA ADEJE*****

We have just returned from a stay at GF Gran Costa Adeje. Overall, we had a lovely holiday, but unfortunately we don’t feel this hotel lives up to its advertised 5-star standard. Having stayed in other 5-star all-inclusive hotels, particularly in Majorca, we found this experience was much closer to a good 4-star hotel.

Check-in was pleasant enough. We arrived before 2pm and were told we would receive a call when our room was ready. Unfortunately, no call ever came, so we returned to reception at 2pm ourselves, only to be told the room still wasn’t ready. During this time, we watched several guests who had arrived after us check in without issue. Perhaps the hotel could prioritise preparing rooms for guests who arrive first.

The refurbished rooms are modern and very nice. However, the tiled floors still looked dirty because of stained grout, which spoilt the overall impression. Housekeeping cleaned the room daily, but we were surprised there was no complimentary bottled water on arrival and the minibar was never stocked as part of the all-inclusive package. In our experience, this isn’t what we’d expect from a 5-star all-inclusive hotel.

The food was probably the biggest disappointment. Breakfast was generally good, and we often chose to eat lunch at the pool bar. However, the all-inclusive menu there was quite limited, with much of the menu requiring an additional charge. It also seemed odd that there was a freezer full of ice creams, yet all-inclusive guests were limited to small tubs. Dinner was very hit and miss. The fresh pasta station was excellent, and the English and Mexican themed evenings were the highlights, but overall the quality of the meat wasn’t what we expected from a hotel of this rating. We also found vegetables and lettuce on more than one occasion that hadn’t been cleaned thoroughly enough, with insects still present. It was also disappointing that there were no included à la carte dining options for all-inclusive guests.

As expected during the summer holidays, the hotel was extremely busy. This made the restaurant feel chaotic at times, and finding a sunbed was a daily challenge. Beds were reserved from early morning, often with one family member remaining behind, so although staff did monitor towels, it didn’t make much difference. We saw families with young children unable to find beds, and one couple tried to use the rooftop area without realising it was adults only because nowhere else was available. Even with the newer sunbathing area, there still doesn’t seem to be enough space for the number of guests.

Service could also be quite slow, although this was clearly due to staffing levels rather than effort. Juan Carlos and the bar team were fantastic—friendly, hardworking and always doing their best. However, with only two people taking drink orders during busy periods, there were often long waits. By the time you considered going to the bar yourself, someone would eventually come to take your order. During peak season, the hotel really needs to increase staffing to match demand.

Overall, we still had a very enjoyable holiday, and there are certainly positives, particularly the refurbished rooms and the hardworking staff. However, we don’t feel the hotel currently offers the service or all-inclusive experience expected of a 5-star property. It also feels as though little has changed or improved over the years to keep up with guest numbers. Sadly, while we enjoyed our stay, we’re not sure this hotel is the right choice for us anymore.

We are here now and are very impressed. Two adults and one child (7) staying in one room, plenty of space and the sofa bed for my daughter is comfy. Room is very clean and well refurbished, with a good sized fridge and bathroom.

All of the staff have been lovely and very welcoming, they gave my daughter a toy on arrival which was a very nice touch and our room was ready long before check in time.

There are lots of activities but also plenty of room if you want some peace and quiet.

We are all inclusive and can be quite picky regarding food and hygiene. No problems here, plenty of choice, the main restaurant is clean and well refurbished, we were served drinks straight away. The pool bar is also good for lunch and snacks, you can help yourself to sandwiches and fruit or order hot food. Lots of drink choices.

The pool area is clean, and the pool with slides is a great addition since we last came here 10 years ago. It’s has a small cafe bar with lots of spare chairs and loungers.

Nice shopping centre and supermarket next door and another just down the hill.

Entertainment has been good lots for kids to do. Would recommend for a family holiday.

We stayed here for a week from the 19th July. I cannot fault the hotel at all. Check in was quick and easy, the room was lovely and spacious, the staff were friendly and helpful. I am a really fussy eater but can honest say there was something for me at every meal. There are plenty of sun beds and are usually full by 10/10.30am, you will always get people getting up at the crack of dawn to reserve beds and a ridiculous amount of umbrellas but the hotel can’t be blamed for that. We’ve already booked for next year. Thank you for a fantastic stay🩷

Our 5th time at this hotel and first since its refurbishment. The refurbished rooms are very nice although we were surprised that cracked floor tiles in both the rooms and corridors had been left untouched.

In general though we were disappointed. Whilst breakfast was great, evening meals were generally greasy and no where near as nice or as good quality as our previous visits, and the food has always been one of our main reasons for returning to this hotel.

Restaurant staff were often too fast to whip the plate away from you, sometimes before your last mouthful was finished. When you are eating as a couple it's best to wait until both have finished.

Stopping the reserving of sunbeds is not performed, however there were enough so that this didn't become an issue, however the sun brollies are placed out one per pair of beds but they are small and are moved to the reserved beds on a one brolly per bed basis leaving many beds without brollies.

There are water aerobics every morning in the main pool but the music for this is played so loud (even though we were using our own ear buds). Why do they consider it necessary to annoy hundreds of people around the pool just for the sake of a dozen aerobic participants?

There is a smaller pool area at the rear of the hotel with childrens' slides and is part of the refurbishment. This was hardly used and so plenty of sun beds and brollies to choose from, and away from the loud music.

What really summed up how disappointing this hotel has become was check out. Instead of asking us if everything had been OK, or had we enjoyed our stay, all we got was told to wait whilst they checked our bar bill.

We have just returned from another fantastic stay at the GF Gran Costa Adeje, and once again, the hotel did not disappoint.

This was our 7th visit, with our first stay dating back to 2007. This was a particularly special trip for our family, as we have stayed at the hotel several times over the years, including for our honeymoon, my husband's 40th and 50th birthdays and, most recently, my 50th birthday.
We had to celebrate this year's birthday a little later than planned due to school commitments, but it was wonderful to return and make even more special family memories.

Before arriving, my husband contacted Guest Relations to explain that we were travelling with my sister, who has mobility difficulties following treatment for a brain tumour, and my 83-year-old mum. He also asked if they could consider a convenient room location for them, ideally close to a lift, and requested a quiet, higher-floor room with a pool and side sea view for our family room. I usually deal with all the arrangements myself, but as this was a special belated celebration for my 50th birthday, my husband wanted to arrange a lovely room for us as a little surprise. He also mentioned my 50th birthday in his email, which made the welcome bottle of cava we received on arrival an especially lovely gesture.

I honestly couldn't have been happier with the rooms we were given. Both rooms were lovely, spacious and beautifully maintained. Our room had a lovely pool view as well as views of the sea. My mum and sister's room was on a lower floor, right beside the lift, which was perfect for them and made such a difference to our holiday.

The rooms were cleaned every day, with towels replenished daily, and towels were also changed again in the evening if we wanted them. The housekeeping team work incredibly hard and did a fantastic job throughout our stay.

The reception team also deserve a special mention. During our stay, the air conditioning in my mum's room wasn't working properly, and when we reported it, they arranged for it to be looked at straight away and got it sorted very quickly. My sister also had some difficulty with the shower and couldn't turn it off, and again, someone was sent to help her immediately.

Throughout our stay, we found all the staff to be incredibly kind, patient and understanding towards both my mum and my sister. My sister has physical disabilities and can sometimes find things difficult, while my mum can occasionally become confused. The staff always treated them with such kindness, patience and dignity, never making them feel uncomfortable or like they were a bother. This meant an enormous amount to us as a family and made us feel that they were genuinely looked after and cared for during our holiday. ❤️

We stayed all inclusive, and overall we thought the food was very good, with plenty of choice and different themes on the buffet each evening, which kept things varied. We particularly enjoyed the convenience of the pool bar and the hotel's facilities.
One small point regarding the all-inclusive package is that not all cocktails are included, and it would have been lovely to have had a little more variety of cocktails included within the package. That said, all-inclusive guests do receive a discount on drinks that aren't included, which is a nice benefit.

As a vegetarian, I was also a little surprised that the vegetarian burger wasn't included in the all-inclusive package, while the standard burger was. I'm not sure why this is the case 🤔, particularly as the vegetarian sandwich at the pool bar is included, so perhaps this is something the hotel could look at in the future.

I would also like to mention the sunbeds, as I know this can sometimes be a contentious subject. You absolutely do not need to reserve a sunbed at this hotel. There are plenty available after 9am, so if you're happy to choose a bed when you arrive at the pool, you really don't need to get up early.

For our family, however, I did reserve four sunbeds at around 7:45am each morning. This was not about trying to claim the best spot around the pool or taking more beds than we needed. My sister has mobility difficulties and my mum is 83 and can be forgetful, so having the same four sunbeds in the same convenient location, close to their room, the lift, toilets, pool bar and restaurant, meant they knew exactly where they were and didn't have to walk unnecessarily far or navigate around the large hotel looking for us.
Our youngest son spends most of his time in the pool and simply shares my sunbed, while our older son tends to do his own thing and often uses the rooftop pool. So four sunbeds were more than enough for our family of six.
For us, having that familiar routine and convenient location made a huge difference and allowed everyone to enjoy the holiday comfortably. It is one of the reasons the GF Gran works so well for our family.

Our youngest son, who is 13 and already around 5ft 8, also really enjoys the hotel and the activities. The Teen Room, however, didn't really feel aimed at teenagers during our stay. He went in a few times, but there were generally more younger children, mostly under 10, using the space. It would be lovely to see a little more focus on activities and entertainment specifically for teenagers, particularly in the evenings.
That said, the daytime entertainment was fantastic. Our son particularly enjoyed the water basket, there was also water volley, mini golf, water carpet and Gladiators. The entertainment team were absolutely brilliant — so friendly, approachable and helpful with a special mention to Alexander!!

There was also an inflatable activity on a Friday, although this was aimed at children aged 12 and under, so perhaps having some activities specifically for older teenagers would be a great addition.

The hotel itself is fantastic. The service is excellent, the rooms are kept beautifully clean and the staff are always friendly and helpful.

I also want to give a special mention to all the staff who work so hard throughout the hotel — the bar staff, restaurant staff, pool bar team and hygiene staff. They work incredibly hard and often have very long shifts, so understandably, in temperatures of around 30 degrees, they can't be expected to be working at 100% every single second. Despite this, we found everyone to be friendly, helpful and hardworking, and we really appreciate everything they do to keep the hotel running so well.

A very special mention must go to the Hall Bar staff, who were so kind and patient with our son. We encouraged him to go to the bar himself to order his favourite San Francisco, Copa de Leche Fría or Fanta Naranja, as we're keen to encourage his independence, and he's also learning Spanish at school. The staff were always so lovely with him, especially Jose (Jose Carlos) which really meant a lot to us. These little moments make such a difference and are memories he will take away from the holiday. ❤️

We were also very touched to receive a welcome bottle of cava on arrival, which was a lovely gesture. My husband had mentioned my belated 50th birthday celebration in his email before we arrived, so it would have been nice if this had been acknowledged personally during our stay, but this was only a very small disappointment in what was otherwise another wonderful holiday.

We have now stayed at the GF Gran many times, and I think that says everything. It has become a very special place for our family, and we are already considering returning again next year.
Thank you to all the team at GF Gran Costa Adeje for another memorable stay. We hope to see you again very soon! ❤️

Would I recommend it? Absolutely. 💯

And would we return? Without a doubt. ❤️🌴☀️

Been coming to the Gran since 2009 both as a couple (got engaged at the hotel) and now as a family. Have stayed in a variety of rooms but this time we were in the Royal Suite which was just wonderful. On arrival there was such a warm welcome at reception and we were able to go straight to our room. Other reviews have already provided the necessary details of the suite but it was super clean and the refurb is lovely without having lost the charm and space which the Gran offers. Stayed b&b and the best hotel breakfast is on offer with plenty of variety and beautifully presented, tasty food. I’m coeliac and just had to ask for gluten free croissant or toast and it was brought to the table with no worries. Also could request egg white omelette at the egg station without hassle. Food mostly labelled with allergens and also variety of dairy free milk freely available.

Never had an issue getting a sun bed regardless of the time of day despite it being July summer holidays. As usual, wonderful drinks service with delicious cocktails at the bar hall.

In terms of any recommendations these are very niche but perhaps would be good for the teen den to have more opening hours during the day. Also, would be nice in the suite if the glasses were changed as these were supplied at the start of the week and only us washing them in the bathroom sink was the only available option. Also, perhaps a few more facilities in the suite to warrant the upgrade too for instance better location of a socket for the kettle, perhaps a microwave but these are minor suggestions.

We love this hotel and the countdown is on as booked for next July!!

The BEST trip - can I go back?!

Honestly, I have to question the bad reviews — were they even staying in the same hotel? Their experience doesn’t match ours at all.

We were a party of 8 staying all inclusive, and staff throughout the hotel were fantastic — could never do enough for anyone. Special mention to Miguel and his towel-policing team, the activity team, bar staff (all over the hotel), reception, housekeeping and the restaurant staff. The only time we saw people getting frustrated was those arriving at 10:20am when breakfast closed at 10:30 (it reopens at 12pm for lunch) — sorry, but you’ve got to expect that, 5* or not, the world doesn’t revolve around you!

Staff & service: Tireless — we never had an empty glass or a dirty table or lack of a smile at mealtimes. I expect if you’re rude, then you can’t expect to always receive service with a smile - they are human not robots and I assume will only take so much.

Sunbeds: Plenty available, policed before the 10am opening — unless you’re sat on it, your towel gets moved. Beds nearest the main pools/bars go first, as you’d expect.

All inclusive: As all-inclusive as any other 5* hotel. Sweets are available at meal times, and extras purchasable with premium branded ice creams in a hut by the pool ( as with 99.9% of hotels) or scooped ice cream are available for AI by the pool all day. Drinks are strong (we asked for less, not being big drinkers). Many premium cocktails carry a cost but are heavily discounted for all-inclusive guests, and this seems to only apply at the rooftop bar — plenty of other choice elsewhere, so no real excuse to complain.

Pools: Lovely, not very deep, a nice initial chill after sunbathing in the heat that dissipates fast. Floor gets hot between pool and sunbeds — bring water shoes.

Food: Delicious, fresh and varied. Fresh prawns, sometimes langoustine, crab, tuna steak, sole — freshly prepared. Salads were divine, pizza and pasta daily (fresh pasta station every evening), a different theme each night, and a serious dessert selection. Scrambled eggs and omelettes at breakfast were lush. Honestly can’t imagine anyone not finding something they like.

Rooms: Super clean, well stocked with shampoo, conditioner and shower gel.

Constructive feedback (raised directly with the hotel, who were receptive):

• Room water, if used when housekeeping visits, should be replenished/re-chilled — though it arrived promptly whenever we asked.
• Bedroom towels are a little worn, some with minor fraying, though still clean.
• Air conditioning underperformed — dials showed 16°C on full fans, but the room never got that cool. Not unbearable, just not as cool as advertised, and I’d have liked it colder after weeks of UK heatwaves.

None of this is a big complaint more constructive feedback and splitting hairs (less the aircon) — the hotel appreciated the feedback, have shared it with the relevant HODs to look into; we know these things take time.

We also saw this hotel has equipment to help disabled guests in and out of the pools on request — my dad hired a wheelchair for getting around given how big the hotel is, and we were all really well looked after at all times no request was too big. We also had a very late flight home and were able to pay to extend one of our rooms for a later checkout, which was a huge help.

A final word: the GF Gran Costa Adeje remains a family business — I believe the second generation is now leading as CEO — not a huge international corporate chain. They’re an SME committed to Canarian roots, bringing money, jobs and pride to the local area. Not many family-run businesses survive in the luxury hotel industry, so this deserves support.

We’ll be back — it’s become a familiar, reliable spot for us. Well done to the whole team, and to anyone considering a stay: if you’re kind, polite and courteous, you’ll get that back. We didn’t experience a shred of rudeness — quite the opposite.

Thanks again to all the staff and to the lovely guests we met whilst staying too. Our kids helped some smaller kids retrieve their glow toys from the tall trees one evening, saving tears and extra money being spent 😝

I’m writing this review on our last full day here. It is our third visit (twice were before the refit). We are not disappointed., the 10 days have flown, we are sad to leave.The rooms have been refurbished to a lovely standard. The bathrooms are very spacious with a great walk in shower. The fridge is great for keeping drinks and milk chilled. Perhaps just advertise it as a fridge rather than the confusing description of mini bar. That would stop people complaining that it isn’t stocked.
The restaurant offers enough variety to satisfy even the fussiest eaters. With regards to the complaints of cold food; it’s all about planning the order you collect things. Queue for the cooked to order items first then quickly get your veg etc.
We haven’t found the staff unpleasant like some people have mentioned. They have all been polite, helpful and quick to return any smile that is bestowed on them (maybe with the exception of one older lady on the pool bar, she’s rather abrupt). If you try to communicate with them in Spanish they are even more friendly.
The evening entertainment is a little stale, we have seen the same acts on previous visits here.
The animation team are very hardworking, trying their best to ensure you have a fun holiday.
The no reserving sun beds policy works well because the hotel follow up on this. No need to get up at stupid o clock in the morning to get a sun bed. We went for breakfast at 8am then strolled out to a big selection of empty sun loungers.
The pools were a pleasant temperature.
The mini golf has been renewed, a big improvement.
We have just had a call from reception asking if we needed an early breakfast tomorrow or a packed lunch or help with the cases which was a nice touch.
The new Jungle bar is a lovely addition, so calm up there with great views. Two great barmen too.
Looking forward to visiting this fantastic hotel again sometime.

We had a lovely holiday in the GF Gran Hotel. Very important for my relaxing holiday , the staff were absolutely lovely and couldn’t do enough for us. Location, there is a beautiful beach just down the road and loads of shops all around. Hotel design is amazing. The . adults only pool and bar up top has some amazing views. We visited the cocktail bar after 5pm, that’s was very relaxing. We enjoyed are time more down by the main pools . Drinks were top brand labels. Bar staff did a great job. Entertainment was ok. A good variety of acts. The gym was very good and I used it every day. The activities during the day were a bit quiet. I ended up playing darts with just the two new guys. I think people like to see the boards with the activities for that day and not using the hotel app. Everything very clean and tidy. Reception staff were very friendly and helpful . So breakfast was lovely, I had a freshly made omelette every morning and the coffee was great. Plenty to choose from. I found dinner in the evening a bit hit and miss. Either no labels to say what you were eating or in the wrong place. Show cooking was a bit of a joke. You were given enough to feed a mouse. You could have some fresh pasta made for you and ask for a variety of ingredients. That went down well. You won’t starve. If you have a curry event you then expect some of the food to actually taste of curry.
The plants inside the hotel were great to see. The market over the road was a very popular event. Would I go back here again. Yes absolutely.

Very clean
Breakfast buffet was excellent and with everything anyone could wish for

We’ve been coming to GF Gran Costa Adeje for around 15 years now, probably our seventh stay, and there’s a reason we keep returning even after trying other hotels, including the big Lopesan resorts in Gran Canaria. What sets the Gran apart is simple: the staff. They genuinely seem pleased to see you, they’re polite, friendly, and consistently helpful. It makes such a difference.

This trip was no exception. Every member of staff we dealt with was lovely (bar one slightly grumpy lady at the pool bar), and they couldn’t do enough for us. A small example: my little girl was stung by a wasp by the pool, and later that day the hotel sent a little Goofy soft toy and some sweets to our room. I’d mentioned the wasps to reception because I was worried they might be nesting, and they took it seriously and followed up.

I have to mention Alessandra from Guest Relations because she is honestly one of the nicest, most genuinely caring people you’ll meet in a hotel. Any request we made, if it was possible, she sorted it. Room preferences, tea and coffee replenishment, little details… everything was handled with warmth and no fuss. This is exactly where the Gran outshines the Lopesan hotels: the personal touch. You feel looked after.

This was our first visit since the refurbishment. Yes, it’s still an older hotel at heart, and you can see that in the design compared to somewhere like the Victoria down the road, but everything they do offer, they do well and consistently. The new bathrooms are great; I don’t miss the bath at all. The shower is powerful and perfect after a day in the sun. The beds are extremely comfortable and the bedding is lovely.

I’ve never understood the complaints about tea and coffee. They don’t stock the rooms with loads of sachets people won’t use. I simply asked reception to note on my booking that I’d like it replenished daily, and it was. Sometimes you just need to ask politely and you get politeness back.

Pool temperatures were lovely, sunbeds comfortable, and although I do miss being able to go up to the top pool, I completely understand it being adults only. Families still have plenty of space elsewhere.

Food and drink on the all inclusive were absolutely fine. Most cocktails are included, and people forget that in the Canaries, all inclusive doesn’t mean absolutely everything like in some other countries. It’s the same setup as Gran Canaria. Breakfast remains the strongest meal; hot, varied, and consistently good. I did miss some of the old choices, like the pre‑prepared tortellini they used to offer, and I remember paella being available more often, but overall the food was plentiful and hot.

Entertainment was mixed. We had two genuinely great nights with Johnny Circus and the disco, but the other evenings were more what you’d expect from a typical hotel programme. I wouldn’t stay in specifically for it, but with so much to do in the area, I can’t really fault them for that.

If I had one piece of constructive feedback, it would be the €10 charge to use the electronic VR‑style bike in the gym. For a five‑star hotel, that felt a bit unnecessary.

I also want to thank the staff at the new children’s slide park. They made me a chicken burger without cheese every single day, remembered me, and were just so kind. I’m already missing them, and they’ll know exactly who I am if you pass that message on.

The area itself is safe, clean, and has loads to do nearby. It’s a great base for families.

At the end of the day, we continue to return because the hotel gets the important things right: kindness, consistency, comfort, and staff who genuinely care. That’s what keeps people coming back, and it’s certainly what keeps us coming back.

Spent a week here from 13th July with my two daughters, aged 13 and 16. We stayed in two separate rooms, but they are a great size and I think we would have been fine in one. Beds very comfortable, and the bathroom is huge - the toilet is separated from the main bathroom with a door. Shower was good, although the water breached the rim of the shower tray every single time, which meant you end up with a slightly soggy bathmat! Air con seemed to be a bit off....I set it to 16 degrees, but it felt warmer than that - not as hot as outside, obviously, but not as cool as it could or should have been. I've since read that this was replaced as part of the refurb, so might need to be looked at. Housekeeping did a great job - other than the cleaner who knocked and then came in within seconds, despite me having the 'do not disturb' light on - I'm not sure who was more surprised, LOL!!!

Plenty of entertainment for the kids - I generally appreciate a bit of peace on holiday, but accept that this is in short supply in July! My two enjoyed the aqua aerobics every day, plus the ping pong competitions, and the inflatables in the main pool. It all gets a bit loud from about noon to 3pm, but not unbearable. As others have mentioned, there are 'pool police' who come round removing towels and belongings that have been left to reserve sunbeds at around 0930am, so be warned. I actually really appreciated that - much less stressful if it's an even playing field.

I thought the food was generally excellent, with a huge choice. Asian night was brilliant, and there was often a fab selection of seafood on offer at dinner time. It's a shame that there weren't any outdoor seating areas in the restaurant to speak of - part of being somewhere warm and sunny is the ability to eat outside. It does feel a little bit 'canteen-y', but I can forgive that for the quality of the food offering. As someone who doesn't eat dairy, I can confirm that a range of non-dairy milks are available, but you can forget having dessert other than sorbet :( I didn't encounter any rudeness from staff, and they all seemed to be working hard and efficiently.

Overall, I think the hotel is excellent value for money, and is so conveniently located with the little shopping centre next door, plus the market across the road twice a week. Would we return? Probably!

Avoid room 341 - smells like food which comes through a vent from the kitchen. Realised after unpacked all clothes etc. then had to go through inconvenience of having to re-pack everything and unpack again!! Not even a sorry or complimentary bottle of wine by way of acknowledging interruption to my holiday. I Agree with comments that some staff rude, but not all. Ridiculous having to call reception for replenishment of water for room and the piece of paper you had to bring to breakfast was a pain in the a*s 🙄.

I've been here 2 days and I want to rave about it already. The hotel is grand, spotless and the food and staff are fabulous. Certainly feels like a five star experience to me. I'm already looking to book for next year. The pools are clean there's plenty of space and entertainment throughout the day. I'd love to know how they provide this kind of service for the price we paid. The rooms are spaceous and to a very high standard. I feel like a queen. Highly recommend ❤️

Overall a good 10 nights at GF Gran Costa Adeji in June all inclusive
This hotel is pretty big therefore plenty of walking from rooms to the restaurant/ pool etc.
A bit disappointed with the ‘all inclusive’. Bottom line it isn’t all inclusive, only the most basic beer out of the lager was included and none branded spirits, only scoop ice cream included and not ice lollies etc
The staff do obviously work hard but they often appeared fed up with their monotonous tasks of making drinks etc and it does show when they greet you and the look they give you. It was like a chore ordering drinks around the pool, when I’m thirsty and want water plus a soft drink it’s multiple trips because they will only serve small cups each time.
The water in the room is a joke… they do not automatically restock it daily, therefore you have to ring room service and they are rude and lie. They say they’ll drop it off and hours later nothing, then would hang up when I would call back. Again small bottles that are gone soon after they arrive and you’re miles away from the bar or a shop. This hotel definitely needs to improve the efficiency of water in the hotel room which is a basic need.
Plenty of options in the buffet restaurant. One evening I was given a chicken skewer off the hot grill and realised after biting in to it that it was raw which is unacceptable but reception said they passed on comments to the kitchen and I didn’t get ill.
Pools were warm in June so can’t relate to the reviews moaning about cold pools.
The rooms were refurbished last year so are similar to other hotels in the area.
I didn’t enjoy any of the evening entertainment I thought it was terribly boring and mediocre compared to other places I’ve stayed. Melia Jardines around the corner had great entertainment so I know it’s not the area.
Obviously difficult to please so many guests.

Beautiful hotel.
Cleanliness perfect.
Evening entertainment good.
Food poor especially on an evening.
Service hit and miss found some of bar staff to be quite rude

Fabulous hotel
Good location
Food was lovely one bad night that was the English one .
Room spacious
Comfy bed
Complimentary toiletries
Water provided every day on request
The evening entertainment was good

Loved our second stay here more than the first, One of my favourite all time hotels.
Friendly and helpful staff, clean, great food and drinks (we where on all inclusive, but not all drinks are included) Great stay. Few points that could make this on of the best hotels - Poolside drinks service and ambiance music at the adult pool, The night time entertainment layout felt a little disjointed with odd viewing angles but the rest of it was all great.

My partner and I recently stayed here for a long weekend, and we had a fantastic experience from start to finish.
The hotel is beautiful and maintained to an exceptionally high standard. Our room was spacious, airy, and incredibly comfortable, with a tasteful, modern renovation that made it feel luxurious.
We booked the all inclusive package and were pleasantly surprised to find that it included branded drinks. The food was fresh, of excellent quality, and there was a great variety available at every meal, so there was always something to suit everyone’s tastes.
The dining areas were spotless, and the staff were friendly, attentive, and worked hard to ensure everything ran smoothly.
The pools were clean and perfect for cooling off in the hot weather. Despite the hotel being busy, there were always plenty of sun loungers available, no matter what time of day we headed to the pool.
Overall, we had a wonderful stay and wouldn’t hesitate to return. We would highly recommend this hotel to anyone looking for a relaxing, high quality holiday.

From the moment we arrived to the moment we left, this hotel didn’t let us down. A complementary bottle of fizz was delivered to our room as we were celebrating our wedding anniversary. Over the moon at this but the very next day we received another as it was my husband birthday. Everywhere was very clean. From the room to the pool area to the restaurant. The food was very good. The Asian & Mexican evenings were exceptional. The view of the sun rising over the magnificent mountains was the view from our room and visit to the “Jungle” the rooftop cocktail bar just as the sun was setting is a must. Entertainment was good but some could be better. But that’s my opinion. But what made the holiday was how ALL staff were pleasant, polite and professional. Would we go again. Definitely.