Hotel 500 Firenze

Hotels
8.7 (524 reviews)
Via Tomerello 1 , Campi Bisenzio , it

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Courteous staff
Clean facilities
Cons:
Cold rooms
Limited breakfast options
Heating issues

Categories

Cleanliness
8.45
Most reviewers noted the structure is clean, but one mentioned issues with comfort in the rooms.
Service
8.95
Staff is described as courteous and professional, but there were some complaints about responsiveness to issues.
Location
9.45
Repeatedly praised for its excellent location near attractions in Florence.
Room Quality
8.45
Rooms mentioned to be cold and some issues with heating were reported.
Amenities
8.45
Facilities appreciated, but specific amenities like the breakfast options were noted as lacking.
Value for Money
8.95
Generally seen as good for the price, despite some complaints about room conditions.
Food and Beverage
7.95
Breakfast had limited options and was described as disappointing by some.
Overall Experience
8.95
Participants had mixed feelings, enjoying the place but highlighting several critical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Luxurious 16th-Century Hotel with Modern Amenities

Elegant Rooms and Fine Dining
Indulge in the sophisticated charm of our air-conditioned rooms, adorned with walnut furniture and marble bathrooms. After a day of exploration, unwind at our restaurant and lounges boasting original terracotta flooring and exquisite ceiling frescoes.

Tranquil Surroundings and Convenient Location
Escape to our oasis nestled in the medieval town of Campi Bisenzio, where a refreshing swimming pool awaits. With free parking available, we are just a short drive from Florence Peretola Airport and the bustling city of Florence.

Easy Access to Transportation
Conveniently located near Pratignone Railway Station, Hotel 500 Firenze offers seamless travel connections for our guests. Experience the perfect blend of history and modern comfort at our exquisite hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for € 20 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 524 reviews
Cleanliness: 8.45
Service: 8.95
Location: 9.45
Room Quality: 8.45
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 7.95
Overall Experience: 8.95
C
Cecilia • solo_traveller • it
8
Ottima struttura per gruppo di amici/parenti.
Pros:

Struttura pazzesca, con grandissimo potenziale. Letto king size nelle camere. Buona colazione. Parcheggio presente.

Cons:

Non vengono forniti teli per piscina.
Quando siamo arrivati, gli ombrelloni in piscina non erano ancora stati montati in pieno Giugno.
Non è possibile mangiare bordo piscina ma bisogna spostarsi.
Receptionist non molto accogliente nei modi di fare.

2026-06-27 • via Nuitee
X
X1080YOjohnb • Family • Greenville, South Carolina
2
Avoid This Hotel
Pros:

★☆☆☆☆ — Extremely Disappointing Stay

We stayed at Hotel 500 in June 2026 and cannot recommend it.

From the moment we arrived, the experience was disappointing. The room and common areas did not meet reasonable standards of cleanliness, and the air conditioning was ineffective during a period of very warm weather. When we raised our concerns with staff, we found them unhelpful and unable or unwilling to escalate the issues to someone who could resolve them.

With the exception of one or two staff (Ricardo in the bar for one) the staff was not only not helpful, they were down right rude, surly and clearly had zero customer satisfaction skills or support.

What finally prompted me to write this review was our last night. On a Sunday evening, the hotel hosted a birthday party for a 14-year-old boy directly beneath our room, complete with a DJ playing extremely loud music. When we complained, we were informed that the event would likely continue until 1:00 a.m. There was no apology, no effort to relocate guests, and no meaningful attempt to address the disruption.

Hotels occasionally encounter maintenance problems. What separates a good hotel from a bad one is how management responds. In our case, the response was consistently indifferent.

The property itself has attractive potential from the outside, but our experience was marked by poor cleanliness, ineffective air conditioning, excessive noise, and a lack of customer service. We were in Tuscany for a family wedding and expected a comfortable, restful stay. Instead, Hotel 500 became one of the most disappointing hotel experiences we have had in many years.

Prospective guests looking for comfort, service, and a good night’s sleep should avoid this hotel.

Had we known the true condition of the hotel and the level of management’s indifference to guest concerns, we would have stayed elsewhere.

2026-06-22 • via Tripadvisor
F
Federica • couple • it
9
2026-06-22 • via Nuitee
R
riccardo • family_with_children • it
3
soggiorno terribile...piscina chiusa senza avvisare che era in manutenzione vergogna
Pros:

niente

Cons:

colazione scarsa...piscina chiusa nonostante avessi chiamato x assicurarmi che fosse aperta

2026-06-18 • via Nuitee
B
Benedetta • couple • it
8
Pros:

Bellissima struttura, giardino molto curato, camere spaziose, letto enorme

Cons:

La struttura prevedeva la piscina, motivo per il quale ho scelto l'hotel, arrivati però, ci è stato detto che la piscina non era usufruibile, cosa che non era stata segnalata. Colazione non particolarmente ricca

2026-06-15 • via Nuitee
A
Anne-Sophie • couple • fr
8
Très bien, petit regret sur la chambre
Pros:

Le personnel et le petit déjeuner très bien

Cons:

La chambre toujours sombre et salle de bains qui sentait l’humidité mais propre

2026-06-09 • via Nuitee
C
CARLO • couple • it
3
Pros:

nulla

2026-06-08 • via Nuitee
G
giuseppe • solo_traveller • it
8
Pros:

Ottima posizione e bella struttura.

2026-06-07 • via Nuitee
D
dadda76 • solo_traveller • it
10
2026-06-06 • via Nuitee
G
GiovannI • couple • it
3
2026-06-06 • via Nuitee
M
Michele • couple • it
8
2026-06-03 • via Nuitee
L
Lucilla • solo_traveller • it
10
ero in trasferta per lavoro ma mi è sembrato di essere in vacanza
Pros:

bellissima struttura nonostante la posizione, accogliente, curata.

Cons:

per il livello di servizi mi sarei aspettata il kit in camera comprensivo di ciabattine che sono andata a chiedere in reception e non le avevano. idem per lo shampoo e il bagnoschiuma. avevo solo 4 barattoli di balsamo e una saponetta x le mani

2026-05-27 • via Nuitee
L
Laura • couple • it
8
tutto bene
Pros:

Posizione ottima per raggiungere Asmana. Location tranquilla immersa nel verde con ampio parcheggio. In estate con la piscina funzionante sarà favolosa!

Cons:

Abbiamo usufruito della cena al ristorante, mangiato bene ma tempi molto lunghi (eravamo in pochissimi tavoli). Nella sala a fianco c'era un evento con musica a palla latina, non molto carino quando si cena.
Colazione non molto varia, ma mangiato bene.

2026-05-19 • via Nuitee
Ľudka146 • solo_traveller • sk
10
2026-05-16 • via Nuitee
M
marco • family_with_children • it
9
Pros:

top

Cons:

nulla

2026-05-16 • via Nuitee
M
Maria Giovanna • family_with_children • it
10
2026-05-10 • via Nuitee
R
Rainer • solo_traveller • de
10
Pros:

Sehr schönes Anwesen mit Flair. Gutes Frühstück.

2026-05-09 • via Nuitee
L
Lemma • solo_traveller • it
10
Pros:

Tutto

2026-05-06 • via Nuitee
A
Ale Azza 85 • couple • it
10
2026-05-04 • via Nuitee
M
Mattia • couple • it
9
2026-05-04 • via Nuitee