The Royal Hotel

Hotels
•
Coastlands Hotels & Resorts
7.2 (103 reviews)
267 Smith Street, Durban, KwaZulu-Natal, 4001 , Durban , ZA
27-31-3336000

listing image 1
Show all photos

Facilities

Meeting rooms
Boat tours nearby
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Very peaceful
Friendly staff

Categories

Cleanliness
6.81
Standard quality for this hotel tier.
Service
7.78
Friendly staff noted in the reviews.
Location
7.82
Standard quality for this hotel tier.
Room Quality
6.97
Standard quality for this hotel tier.
Amenities
7
Standard quality for this hotel tier.
Value for Money
6.96
Standard quality for this hotel tier.
Food and Beverage
7.01
Standard quality for this hotel tier.
Overall Experience
7.28
Overall positive feedback on peaceful environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:01

Property Description

Escape to the elegance of The Royal Hotel, where luxury meets tranquility in the heart of Durban.

Relaxation Oasis
Indulge in soothing massages, rejuvenating body treatments, and refreshing facials at our full-service spa, designed to help you unwind and refresh amidst serene surroundings.

Culinary Delights
Savor delightful meals at our esteemed restaurant or grab a quick snack from our cozy coffee shop. Don’t forget to enjoy a perfectly crafted cocktail at our vibrant bar/lounge as you wind down your day.

Convenience at Your Fingertips
Stay connected with complimentary Wi-Fi in your spacious, air-conditioned room, and take advantage of our business center as well as 24-hour shuttle services for seamless travel to nearby attractions.

Ready to experience unparalleled comfort and convenience? Secure your stay at The Royal Hotel today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.2
Based on 103 reviews
Cleanliness: 6.81
Service: 7.78
Location: 7.82
Room Quality: 6.97
Amenities: 7
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.28
S
Sphephelo • solo_traveller • za
10
2026-05-09 • via Nuitee
H
Hlengiwe • solo_traveller • za
7
2026-05-09 • via Nuitee
N
Nontobeko • family_with_children • za
10
Pros:

At the reception they welcomed us very well

Cons:

No aircon in the room

2026-05-09 • via Nuitee
M
Mncedisi Mike • family_with_children • za
8
Pros:

Hospitality and room

Cons:

I was stuck at the lift for some minutes. It was scary

2026-05-09 • via Nuitee
N
Nokwanda • family_with_children • za
10
2026-05-08 • via Nuitee
B
Bheki • solo_traveller • za
7
Average
Pros:

Location

Cons:

Central air conditioning, it was hot.

2026-05-08 • via Nuitee
S
Sandile • solo_traveller • za
1
Pros:

Didn't have a key for room and water was cold

Cons:

Everything about my stay at Royal Hotel. It's just a horrible experience.

2026-05-08 • via Nuitee
S
Sicelo • family_with_children • za
10
Pros:

The view and the food as well as the staff

Cons:

N/A

2026-05-08 • via Nuitee
L
Lungelo G • solo_traveller • za
10
Pros:

Everything is up to the standard
I enjoyed each and every moment in that apartment ❤️

Cons:

I liked each and everyone moment

2026-05-07 • via Nuitee
N
Noluxolo • family_with_children • za
6
Pros:

I liked the staff, they were very good. I like the room service.

Cons:

The fact that you have to go to the other floors for ironing and not having a microwave in our room.

2026-05-07 • via Nuitee
J
Jali • couple • za
10
I enjoyed my weekend it was my second time in two consecutive months🏆
Pros:

Very clean, perfect services

Cons:

No microwave

2026-05-07 • via Nuitee
L
Londeka • solo_traveller • za
8
Pros:

Nothing

Cons:

Nothing

2026-05-07 • via Nuitee
L
Lindani • couple • za
10
2026-05-06 • via Nuitee
T
Thulasizwe • solo_traveller • za
6
2026-05-06 • via Nuitee
R
Racquel • couple • za
10
2026-05-05 • via Nuitee
T
Thelumusa • family_with_children • za
8
Pros:

...

Cons:

...

2026-05-05 • via Nuitee
M
Mfekayi • solo_traveller • za
10
2026-05-05 • via Nuitee
N
Norman • solo_traveller • za
4
Pros:

The views were stunning, staff were helpful.

Cons:

Carpets are very old and in need of replacement, the windowcil was dusty and not clean.

2026-05-04 • via Nuitee
M
Malebane • solo_traveller • za
3
Pros:

Friendly staff and free WiFi

Cons:

TV channels, no microwave in the room, Aircon not working at night, there's cigarette smell on the corridors even though they've put a no smoking sign. Booking.com reviews deceived me, expectations not met.

2026-05-04 • via Nuitee
Z
Zama • couple • za
8
Pros:

Beautiful room and clean bathroom.

2026-05-04 • via Nuitee