The Royal Hotel

Hotels
•
Coastlands Hotels & Resorts
7.2 (103 reviews)
267 Smith Street, Durban, KwaZulu-Natal, 4001 , Durban , ZA
27-31-3336000

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Facilities

Meeting rooms
Boat tours nearby
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Very peaceful
Friendly staff

Categories

Cleanliness
6.81
Standard quality for this hotel tier.
Service
7.78
Friendly staff noted in the reviews.
Location
7.82
Standard quality for this hotel tier.
Room Quality
6.97
Standard quality for this hotel tier.
Amenities
7
Standard quality for this hotel tier.
Value for Money
6.96
Standard quality for this hotel tier.
Food and Beverage
7.01
Standard quality for this hotel tier.
Overall Experience
7.28
Overall positive feedback on peaceful environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:01

Property Description

Escape to the elegance of The Royal Hotel, where luxury meets tranquility in the heart of Durban.

Relaxation Oasis
Indulge in soothing massages, rejuvenating body treatments, and refreshing facials at our full-service spa, designed to help you unwind and refresh amidst serene surroundings.

Culinary Delights
Savor delightful meals at our esteemed restaurant or grab a quick snack from our cozy coffee shop. Don’t forget to enjoy a perfectly crafted cocktail at our vibrant bar/lounge as you wind down your day.

Convenience at Your Fingertips
Stay connected with complimentary Wi-Fi in your spacious, air-conditioned room, and take advantage of our business center as well as 24-hour shuttle services for seamless travel to nearby attractions.

Ready to experience unparalleled comfort and convenience? Secure your stay at The Royal Hotel today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.2
Based on 103 reviews
Cleanliness: 6.81
Service: 7.78
Location: 7.82
Room Quality: 6.97
Amenities: 7
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.28
L
Laeeq • couple • za
7
2026-06-26 • via Nuitee
N
Nomvuselelo • couple • za
10
2026-06-25 • via Nuitee
S
Sbongilel • extended_group • za
10
Supervisor was nice and calm the black guy
Pros:

The property is clean

Cons:

Nothing

2026-06-24 • via Nuitee
S
Sbongilel • extended_group • za
10
Friendly staff Lethu
Pros:

Clean

Cons:

Nothing

2026-06-24 • via Nuitee
S
Sbongilel • extended_group • za
10
The GM is friendly and the supervisors a black guy was do nice and his calm
Pros:

The friendly people

Cons:

Nothing

2026-06-24 • via Nuitee
N
Ngcobo • family_with_children • za
10
2026-06-23 • via Nuitee
D
Dlomo • family_with_children • za
9
2026-06-23 • via Nuitee
S
Salim • couple • za
1
Bad
Pros:

Bad

Cons:

Bad

2026-06-22 • via Nuitee
G
Godfrey • couple • za
6
If they’re charging modern price they must furnish their rooms with modern stuff.
Pros:

Early breakfast during comrades

Cons:

Their plugs are old fashioned, you need to bring a twin plug if you want to charge more than one devices. Beds are old, shower doesn’t spray water properly. Their hotels are furnished with old stuff not worth the money they charge.

2026-06-21 • via Nuitee
T
Tawanda • family_with_children • za
8
Pros:

Room, bathroom door could not lock

2026-06-20 • via Nuitee
K
Komani • family_with_children • za
10
2026-06-20 • via Nuitee
J
Johannes • solo_traveller • za
9
Cons:

The unavailability of an air conditioner

2026-06-20 • via Nuitee
W
Willem • extended_group • za
9
2026-06-20 • via Nuitee
T
Timothy Ellon • solo_traveller • za
7
The Royal Hotel for Royal Runners!
Pros:

The place is close to the starting point of the Comrades Marathon.
It is also close to many amenities such as the Harbour, Ushaka Marine, Durban International Convention Center, the South Beach and many more.

Also, the hotel sacrificed for us as runners and opened their kitchen at 2h30 for breakfast on the morning of the Comrades Marathon. We ate before going to the race.

Cons:

The fact that the hotel charged me for parking over the amount that I have paid.
Also, every time one goes to the parking he had to park at level 13,making it difficult to access it. The other levels were said to be reserved, yet there were no cars parking.

2026-06-19 • via Nuitee
A
Abigail • solo_traveller • za
10
Pros:

Excellent service

2026-06-19 • via Nuitee
S
Siyabonga • solo_traveller • za
9
2026-06-19 • via Nuitee
J
Jennifer • solo_traveller • za
8
2026-06-18 • via Nuitee
Z
Zesizwe • solo_traveller • za
4
It was not the best
Cons:

The property needs a deep maintainance. The carpet had a musty odour, and it’s very outdated

2026-06-18 • via Nuitee
G
Guillaume • solo_traveller • gb
8
2026-06-18 • via Nuitee
B
Bruno • couple • za
10
Amazing place overall!
Pros:

Feels like time travel in this beautiful classic hotel, you only see this in movies!

Cons:

Takes a long time to get out of the parking lot!!!

2026-06-17 • via Nuitee