Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location and impressive views
Friendly/helpful staff frequently mentioned
Consistently praised breakfast (fresh and delicious)
Clean rooms and comfortable beds noted by many
Amenities liked by some (ironing station, spa)
Cons:
Room quality issues: poor TV, old furniture, broken windows, malfunctioning remotes/doors
Amenity gaps: lack of air-conditioning/heating, no USB plugs/microwaves in rooms
Service inconsistencies: maintenance unavailability, early housekeeping, key-card problems
Value confusion: unclear breakfast inclusion and extra charges (coffee/bar prices)
Plumbing/fixtures issues: leaking/stinking toilet, bathtub/sink plug problems

Categories

Cleanliness
7.2
Mixed signals: several guests praised clean rooms and bathrooms, but multiple reports of dirty towels, a stinking/leaking toilet, and occasional housekeeping issues lowered the score.
Service
8
Generally friendly and helpful staff noted frequently (receptionists, restaurant staff), but issues with maintenance availability, early housekeeping, key-card problems and some unfriendly bar staff created inconsistencies.
Location
9.4
Consistently praised: central location, great views and easy access to town cited by many reviewers — a standout strength for the property.
Room Quality
6.8
Mixed to negative: comfortable beds and spacious rooms reported, but recurring problems with old furniture, poor TV quality, broken windows, non-working remotes/door mechanisms and ventilation issues indicate need for refurbishment.
Amenities
7
Some appreciated amenities (ironing station, spa), but many rooms lacked air-conditioning/adequate heating, USB plugs, microwaves or working room phones — inconsistent amenity provision.
Value for Money
7.2
Mixed: breakfast and room value praised by several guests, but confusion about what is included (paid cappuccino/latte, unclear breakfast inclusion) and an expensive bar affected perceived value.
Food and Beverage
9.1
Strong positive sentiment: multiple guests described breakfast as excellent, fresh and delicious; restaurant hospitality was highlighted, with only occasional remarks about staff behavior or high bar prices.
Overall Experience
8.5
Overall positive with caveats: many guests reported enjoyable or excellent stays thanks to location, views, breakfast and friendly staff, while some notable negatives (rooms, TV, maintenance) prevented a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:09

Property Description

Award-Winning Cuisine - Indulge in exquisite dining experiences at Royal Hotel's two restaurants, serving up culinary delights that have won awards for their exceptional flavors and presentation.

Panoramic Views - Wake up to breathtaking vistas of either the vibrant cityscape or the picturesque yacht harbour from the comfort of your stylish guest room, offering a unique perspective of Durban.

Top-Floor Swimming Pool - Relax and unwind at the hotel's exclusive swimming pool located on the top floor, where you can soak up the sun while enjoying panoramic views of the city skyline.

Experience luxury and convenience at Royal Hotel. Book now to secure your stay in the heart of Durban's CBD.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Location

Guest Reviews

7.9
Based on 6588 reviews
Cleanliness: 7.2
Service: 8
Location: 9.4
Room Quality: 6.8
Amenities: 7
Value for Money: 7.2
Food and Beverage: 9.1
Overall Experience: 8.5
L
Lincoln • solo_traveller • za
10
2026-08-14 • via Nuitee
N
Ntokozo • solo_traveller • za
7
2026-08-14 • via Nuitee
V
Vusi • solo_traveller • za
10
2026-08-14 • via Nuitee
D
Dineo • solo_traveller • za
5
Pros:

The location i guess

Cons:

A lot of things were not working properly in that hotel especially bathtub and base, the bar fridge looked like it was donated to charity, the only good thing that the housekeeping from Sunday did was to change the towels and bedsheets and removal of trash as for cleaning, she didn't bother her self

2026-08-14 • via Nuitee
M
Mtyeku • couple • za
9
Pros:

Breakfast was perfect except your fruit salad had no banana for 2 days

Cons:

Parking is a bit complicated

2026-08-13 • via Nuitee
S
Stheh • solo_traveller • za
10
2026-08-13 • via Nuitee
S
simphiwe • couple • za
1
2026-08-12 • via Nuitee
M
Mbalenhle • solo_traveller • za
10
2026-08-12 • via Nuitee
M
Manelisi • couple • za
7
2026-08-12 • via Nuitee
P
Patricia • couple • za
8
2026-08-11 • via Nuitee
R
Rajendran • family_with_children • za
8
Cons:

You could see that the hotel is aging

2026-08-11 • via Nuitee
A
Ayanda • couple • za
8
2026-08-11 • via Nuitee
L
Langa • solo_traveller • za
8
Pros:

Everything the staff was exceptional

Cons:

Nothing

2026-08-11 • via Nuitee
G
gebhuza • couple • za
8
Pros:

Property was very good even the staff are more supportive and friendly

Cons:

The breakfast was not good but prices are too high

2026-08-11 • via Nuitee
T
Thibello • couple • za
8
Great experience
Pros:

Loved everything about the hotel.

Cons:

There were no blankets insight for the cold weather

2026-08-11 • via Nuitee
N
Nokwanda • couple • za
5
2026-08-10 • via Nuitee
M
Malose • extended_group • za
1
Improve your admin services,we send emails requesting for quotations but no one respond to them.
Pros:

Nothing.

Cons:

The taps are not working properly,You pay for accommodation believing that breakfast is included,only to find upon your check-in that breakfast is not included and you have to pay.

2026-08-10 • via Nuitee
X
Xolile • couple • za
8
2026-08-10 • via Nuitee
A
Amanda • solo_traveller • za
7
2026-08-10 • via Nuitee
N
Nonsikelelo • family_with_children • za
4
I was very disappointed about the noise coming from our neighborhood we didn't sleep well for 2daeTV
2026-08-10 • via Nuitee