Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

I have stayed in several Holiday Inn Express hotels in the past with no issues. This hotel should not even be associated with the HIE brand, in my opinion. The entire hotel is in need of a major cleaning. The lobby furniture was stained and dingy. Hallways and elevators dirty. Our room, 155, was disgusting. There were stains on the curtains, the walls were filthy and bathroom door was rotting. The shower only had a cloth curtain which resulted in the entire bathroom being covered in water after use. Walls, floor, toilet, door, everything. Also, the pool was closed for maintenance all weekend which was a disappoinment. I understand this is not a luxury hotel but paying $400 for a weekend here was a total ripoff.

I stayed at Holiday Inn Express & Suites Richmond North Ashland while traveling for the Jefferson Cup, and the condition of the room raised serious concerns.

The room showed multiple signs of deferred maintenance and moisture damage. The bathroom door frame was visibly rotting and splitting, and there was black mold-like growth and residue around the bathroom threshold. Trim and wall panels were separating from the wall, and there were long cracks along the wall beneath the window.

Behind the desk there was also an unsecured coax cable plate that had come loose, leaving an open hole in the wall next to the electrical outlet. Overall the room appeared poorly maintained and not consistent with the standards normally expected from a Holiday Inn Express property.

What made the situation worse was management’s response. After bringing these issues to their attention and documenting the condition of the room, management refused to offer an alternative room and did not offer any remedy or refund.

This property is owned and operated by Shamin Hotels, and I hope ownership and the IHG Hotels & Resorts brand review the condition of guest rooms and how guest concerns are handled at this location.

Families traveling for major youth tournaments expect safe and properly maintained accommodations, and unfortunately that was not our experience here.

I am hesitant to write poor review, but I feel that this property is sorely in need of an overall update and the management needs to address this. HIE is our favorite option for a night on the road when making a long trip. The location just off I-95 was super convenient with easy places to eat and gas up steps away. However, the hotel itself was dingy, our room was dusty, the wallpaper was peeling, tiles cracked, furniture and walls scuffed, tub faucet coming out of the wall, and tub not draining properly. The staff we encountered were hard working and friendly. They deserve better as do loyal HIE customers. Management needs to address updating this property and it will once again be a great overnight on the road.

Clean and comfy. Good breakfast in the morning! We will stop every year on our way to the beach!

It was just an overnight stay on a road trip. Everything was great wish they had breakfast earlier as we had to leave befor 7:30am

My room was 356 right beside my bed was a soaked carpet and my AC would shut off completely. So during the night it was stuffy. I live this hotel but this time my experience was not as normal. My experience is normal great .

Clean and good breakfast and convenient travels

The stay was great and the absolute friendliest staff I have ever had the pleasure of dealing with in many hotels! The only down fall is the pool is not heated which they absolutely told us at check in! The room was what we needed and spacious for a week stay! Would absolutely recommend!

The staff is absolutely AMAZING!!! The room was clean and the breakfast was actually pretty good.

The only reaso why the service got four stars versus three stars it's because when I mention the problems, they gave me a discount on the room.But receptacles in the room in the bathroom didn't work.The room smelled musty.The whirlpool was cold.The pancake machine wasn't working

Took 30 minutes to get room for us first one someone was there very strange

Great but needs an EV charger

Clean room. Convenient parking.

Convenient

It was clean but the bathroom was not great. The faucet stuck away from the wall and the could not use tub. It would not turn off from shower.

The room had dirty walls the people across from our room were smoking so our room stunk like cigarettes and I want to say maybe a hint of ammonia. The air conditioning was so loud we slept with the tv on to drowned out the sound of it. On the wall next to the bathroom mirror was what looked like blood stains. We were exhausted from a very long drive it was very late at night and only needed a few hours of sleep so we stuck it out. Went down for breakfast and the floor in the breakfast area had food spilled on the floor that I had seen the night before and it was still there in the am. I don’t recommend this hotel which is crazy because I have always stayed at Holiday Inn because they were always so well kept but not this one.

The staff was very nice and helpful
But the rooms wasn’t clean especially around the mini fridge and bathroom toilet paper holder was loose

Great service, room was spacious and clean.

I honestly do not understand the 4 stars average here. This hotel was smelly in the hallways, old and dirty rooms, even the lamps in the room were rusty! The girl behind the counter could not explain to me why I was charged $29 although I booked with points. Something with tax probably she said. So I asked her to print off an invoice so we could see what the system was doing, but she couldn't or din't know how to. She told me should go to my account and check myself. This is not professional at all. She also worked there when we checked in around 10pm and was still there when we left at 10am. So I am wondering about their HR policies and compliance.

Clean and good breakfast. Each room had 3 towels. Needed 4. When asked the front desk they only had pool towels. Also pull out bed had no bedding in room. Had to ask the front desk. There were no pillows for the pull out bed.