Holiday Inn Porto Gaia by IHG

Hotels
Holiday Inn Hotels & Resorts
8.7 (1940 reviews)
Diogo Macedo, 220 , Vila Nova de Gaia , pt

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Noise from nearby machines
Limited dinner options

Categories

Cleanliness
8.16
Some concerns about bathroom cleanliness noted in the reviews.
Service
9.63
Many reviews praised the helpfulness and friendliness of the staff.
Location
9.17
Several reviews highlighted the good location of the hotel.
Room Quality
8.62
Rooms are spacious and comfortable, though some issues were mentioned with noise.
Amenities
8.15
Amenities were generally good, but some guests expressed concerns about the indoor pool.
Value for Money
8.61
Good value noted for the comfortable rooms and quality service.
Food and Beverage
8.16
Food service received mixed feedback, particularly regarding the dinner options.
Overall Experience
9.13
Overall, guests had a positive experience highlighting excellent service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 09:36

Property Description

Luxurious Accommodation
Indulge in soundproofed rooms with modern bedding, a well-lit work desk, and en suite bathrooms. Enjoy the convenience of air-conditioning and free WiFi throughout the hotel.

Wellness and Dining
Relax and rejuvenate at the sauna and wellness centre with beauty treatments. Unwind at the bar with a selection of beer and cocktails, accompanied by live music shows. Delight in local and organic Portuguese cuisine at Friends Kitchen.

Prime Location
Conveniently situated in Vila Nova de Gaia, just a short drive from the historic Porto centre. Explore the nearby Dom João II Metro Station and the iconic Port Wine Cellars. Book your stay at Holiday Inn Porto Gaia for an unforgettable experience.

Important information:

Children aged 3 years and below are not allowed to use the spa.

Children aged 4→16 years can only use the spa under adult supervision.

Please note that the Indoor Therapy Pool is open from 10:00 until 19:00 daily and the access is charged. Treatments are available daily between 10:00 and 19:00, subject to pre-booking.

Please note that pets will incur an additional charge of EUR 25 per night per pet.

Please note that this property allows service animals free of charge.

When travelling with pets, please note that a EUR 100 deposit per pet applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1940 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 9.13
L
Larysa couple pt
7
2026-08-08 via Nuitee
M
marek family_with_children fr
6
what you buy is not what you get
Pros:

Chambre spacieuse, lits confortable, buffet petit-déjeuner, propreté, amabilité du personnel et bar

Cons:

Première chambre 1610 avec une fenêtre à la vitre totalement abîmée (par le soleil nous dit la réception). On demande à changer. On a réservé un hôtel avec spa/piscine et un bon restaurant. Spa/piscine fermés pour travaux en août. Le bon restaurant n'existe plus bien qu'il apparaisse toujours sur le site web de IHG ainsi que sa carte/menu. Celui qui le remplace (Amarea) a baissé en variété de plats et qualité.

2026-08-07 via Nuitee
A
Andrii family_with_children ua
8
Все сподобалось.
Pros:

Номер вау, але в певних моментах потребує легкої реновації

Cons:

Уборка номерів задовільна/слабка, як для мережевого готелю

2026-08-07 via Nuitee
L
Luckmann couple ch
8
2026-08-07 via Nuitee
S
Sonia solo_traveller ch
9
2026-08-07 via Nuitee
A
ADELA solo_traveller es
10
Pros:

Todo

2026-08-07 via Nuitee
J
José family_with_children pt
7
2026-08-06 via Nuitee
T
Touki family_with_children ca
9
We loved our stay in the hotel, we will definitely go back if travel to Porto
Pros:

I liked all the small details and care the staff gave to me and my family. The accommodations were excellent and we had a great time

2026-08-05 via Nuitee
İsmet solo_traveller tr
10
2026-08-05 via Nuitee
P
Pedro Malveiro solo_traveller pt
9
2026-08-04 via Nuitee
G
Guerreiro solo_traveller pt
6
Mais ou menos 4 estrelas
Pros:

Achei o pequeno almoço TOP, pela variedade e qualidade do que é disponibilizado, bem como o staff presente.

Apesar de alguma falta de manutenção as instalações são boas.

Cons:

Por onde começar...
Solicitada e disponibilizada a informação de do horário de check in, não tinham o quarto preparado. Após perceber algum desconforto dos funcionários informei que estaríamos disponíveis para esperar.
Por cortesia foi-nos oferecido 3 vouchers para degustação de 2 pastéis de nada e um vinho do porto. Até aqui tudo certo... entretanto após esperar-mos entre 30 a 45 minutos e duas tentativas falhadas (5 a 10 minutos sem ninguém chegar perto) de usar os vouchers no bar do hotel, desloquei-me ao balcão e percebi que se tinham esquecido que estaríamos à espera do quarto, entretanto já tinham efectuado o check in a conjuntos de 3 pessoas como nós ( 2 adultos e 1 criança)
Cobrar 10 euros por dia de estacionamento, parece-me exagerado.

2026-08-03 via Nuitee
C
Carla Carvalho family_with_children ch
10
2026-08-02 via Nuitee
S
Sita Oscar solo_traveller es
8
Pros:

La habitacion y el desayuno muy bien

Cons:

Spa tiene mucho que desear

2026-08-02 via Nuitee
J
Joséluiso solo_traveller es
8
2026-07-25 via Nuitee
J
Jorge solo_traveller us
10
I like thr space, clean rooms and great hospitality
Pros:

It was clean with good hospitality

Cons:

Nothing to dislike

2026-07-21 via Nuitee
B
Bärbel solo_traveller de
7
2026-07-20 via Nuitee
O
O206BJnataliea Solo travel
10
Incredible room, beautiful views
Pros:

Amazing hotel! This was booked by my tour company and I was blown away. My room was two floors with 1.5 bathrooms & incredible views. It’s a five minute drive/Uber ($5USD) down to the Gaia side of the Douro River with fabulous restaurants, bars, shopping, and views and only a 15 min Uber ($8USD) to the main square in Porto. Breakfast buffet was awesome.

Cons:
There were no directions for the safe. I followed typical hotel safe steps and was able to lock it but not unlock it. It took three calls and two hours for someone to come unlock it finally after 11pm after they kept saying someone was coming. Considering I needed my passport out of the safe so I could get to bed for an early morning flight this was not good.

Walls are quite thin and I could hear a tremendous amount of water flowing from other rooms through my walls which made me check several times to see if there was some kind of flood/leak somewhere and it also took awhile before I realized the sounds like someone opening doors and turning on/off their light switches or having conversations were not coming from my own room. Scary at first and woke me up in the middle of the night the first night.

2026-07-17 via Tripadvisor
P
Paula solo_traveller pt
10
2026-07-14 via Nuitee
B
BARBOSA solo_traveller br
9
Pros:

.

Cons:

.

2026-07-12 via Nuitee
L
Lars Bryldt solo_traveller dk
9
2026-07-12 via Nuitee