Comfort Suites Ocean City West

Hotels
Comfort Suites
8.1 (945 reviews)
12718 Ocean Gateway , Ocean City , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Convenient location
Cons:
Dirty bathroom issues
Rude staff in food area

Categories

Cleanliness
7.6
Mixed sentiments, with mentions of dirty bathroom and cleanliness issues.
Service
8.6
Positive staff experiences highlighted, though some service issues noted.
Location
9.1
Conveniently located near key attractions and services.
Room Quality
8.1
Spacious and comfortable rooms noted, but some requests for more features.
Amenities
7.6
Some amenities like breakfast and pools mentioned, but lack of inside pool noted.
Value for Money
8.1
General satisfaction with pricing despite some concerns about value.
Food and Beverage
7.1
Concerns about food service and quality of offerings mentioned.
Overall Experience
8.6
Overall, guests had a positive experience with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:18

Property Description

Convenient Location
Just 3 minutes’ drive from Ocean City beach and boardwalk, Comfort Suites is the perfect seaside escape. Explore nearby attractions like Trimper's Rides and Marty's Playland, all within 2 miles of the hotel.

Amenities Galore
Relax in our outdoor pool, stay connected with free Wi-Fi, and unwind in rooms equipped with cable TV and a refrigerator. Enjoy additional features like a seating area, games room, fitness centre, and business centre during your stay.

Nearby Attractions
Experience the thrills of Jolly Roger Amusement Park and events at the Roland E. Powell Convention Center, both just a short 10-minute drive away.

Book your stay at Comfort Suites Ocean City for a memorable beachside retreat!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OCE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.1
Based on 945 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8.6
D
David family_with_children us
8
2026-04-04 via Nuitee
S
Stephanie couple us
8
Will return again for off season pricing..
Pros:

We enjoyed the king with fireplace and hot tub.
The room was clean, comfy, spacious and stocked with towels! No complaints about the staff or the room.

Cons:

I will not make this a negative, I LOVE hotel breakfast, usually, however, this stay, provided no variety, bland eggs and sausage patties, icky one option of waffle. No cereals, etc, minimal at best.
Other than breakfast, it was a great stay.

2026-04-01 via Nuitee
P
Paul family_with_children us
10
Pros:

One of the best places I've stayed anywhere. I've been to over 50 countries n 27 states during my time in the military this exceeded all my expectations

2026-04-01 via Nuitee
J
Janae couple us
8
2026-03-30 via Nuitee
D
DeRosia family_with_children us
8
2026-03-29 via Nuitee
P
Pete couple us
10
Quiet and relaxing
Pros:

Fabulous hot tub, and the staff was great, breakfast was good

Cons:

Great location and the property was dog friendly. 5 star

2026-03-25 via Nuitee
S
Susan couple us
9
2026-03-24 via Nuitee
G
Gabriella family_with_children us
8
The poopy bed review
Pros:

The staff /
<3

Cons:

The beds were hard :(

2026-03-23 via Nuitee
C
Catherine couple us
10
Pros:

Spacious room size. Bed was so comfortable as were the pillows. Couch gave us a nice added place to relax. Breakfast room was nicely decorated and the hallway was clean and bright

Cons:

Selection of breakfast was the same each day

2026-03-22 via Nuitee
H
Heather couple us
9
2026-03-21 via Nuitee
T
Terry couple us
2
I don’t think I’d ever stay there again
Pros:

I like the size of the room in the area where it was located in West Ocean City

Cons:

The top had dirty marks around the tub and the water wouldn’t stop running . I had to put a towel on the floor to feel safe that I wasn’t standing in filth and we found three tiny black bugs on the bed. I took pictures. Also, the breakfast was nasty. With cereal was the most empty. There was no fruit. Only thing I could eat was the toast.

2026-03-16 via Nuitee
W
Wilder family_with_children us
10
2026-03-16 via Nuitee
J
Jame6 family_with_children us
9
2026-03-14 via Nuitee
C
CHIQUITTA couple us
10
Pros:

The beds are always comfortable and the staff at the front desk are always friendly & very helpful

2026-03-13 via Nuitee
H
Heather couple us
9
Other than that everything was very nice and clean and the bed was nice and y
Pros:

Location and was nice and quiet

Cons:

The internet went out and when asked the staff at the front counter, she mentioned that they have been having issues for the past few days.

2026-03-13 via Nuitee
D
Davenport solo_traveller us
9
2026-03-06 via Nuitee
N
Nicole couple us
10
2026-03-05 via Nuitee
T
TIMOTHY solo_traveller us
9
2026-03-03 via Nuitee
D
Dawn solo_traveller us
10
I like it here. Bed is comfortable and it was quiet
Pros:

Clean and well maintained

Cons:

N/a

2026-03-02 via Nuitee
K
Kelly couple us
1
Ended poorly
Pros:

So, the stay was good, room clean.

Cons:

However, I left our three jackets (expensive/irreplaceable items) completely by mistake in the closet. When I called to advise that I had left them behind, I was advised that housekeeping never turned them in, and nothing matched their description in the lost/found. While I take responsibility for accidently leaving my items, it's frustrating that humans are so disappointing, and kept my things, instead of giving me an opportunity to retrieve them. In addition, the person on the phone explaining the items weren't there, was unconcerned with the fact that they were "stolen," which they were- since they were never placed in lost and found. First, there has to be a record of who cleaned the room that day, and I had given a self-reported description, as she was entering the room when I exited. Again, decent place- def worth the $80 a night during the off-season, but my things were kept, one of which belonged to my mother, the other a gift to my husband. So So disappointing:(((

2026-02-27 via Nuitee