Holiday Inn Grand Rapids - South by IHG

Hotels
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Holiday Inn Hotels & Resorts
7.1 (353 reviews)
6569 Clay Avenue Sw , Cutlerville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Waterpark
Clean rooms
Cons:
Cleanliness issues
Breakfast could be better

Categories

Cleanliness
5.93
Multiple reviews highlighted cleanliness issues, impacting this score.
Service
8.4
Staff were consistently praised for being friendly and helpful.
Location
7.94
Convenient access to local attractions and transportation.
Room Quality
6.89
Rooms were largely described as clean and comfortable with some exceptions.
Amenities
7.42
The waterpark was well-received, though some amenities needed improvement.
Value for Money
6.38
Value perception varied, with some reviews noting overpriced breakfast.
Food and Beverage
6.43
Breakfast quality received mixed reviews.
Overall Experience
7.4
General enjoyment reported, despite some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:57

Property Description

Modern Comfort and Convenience

Experience the perfect blend of comfort and convenience at Holiday Inn Grand Rapids - South. Unwind in our air-conditioned rooms with free WiFi and enjoy the luxury of a private bathroom. Stay active at our fitness center or relax by the indoor swimming pool.

Amenities for Every Need

Each room is equipped with a desk, flat-screen TV, and a hairdryer for your convenience. With a 24-hour front desk, business center, and shared lounge, we cater to all your needs during your stay.

Explore Grand Rapids

Located near major attractions like Grand Rapids Art Museum and DeVos Place, our hotel is the ideal choice for both leisure and business travelers. Book now and make the most of your Grand Rapids adventure at Holiday Inn Grand Rapids - South.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 353 reviews
Cleanliness: 5.93
Service: 8.4
Location: 7.94
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.38
Food and Beverage: 6.43
Overall Experience: 7.4
E
Edith • extended_group • us
9
2026-05-04 • via Nuitee
L
Lacey • solo_traveller • us
9
Good pool area for kids
Pros:

I loved that there pool area has something for kids to do, my younger daughter is scared of deep pools/water so it was perfect for her to play in. They had a fun time.

Cons:

The pools could have been little cleaner, (more on the kids side of the floor area) and when we first went down there the water wasn't on we figured it was broken until that evening we were outside on the side walk and noticed they were on. So I asked and they just forgot to turn the water on earlier, so anytime we went into the pool we made sure it was on so the kids could have a fun time because thats one thing I look for on our trips are pools.

2026-04-19 • via Nuitee
D
Diane • solo_traveller • us
4
I was disappointed in the room but liked the food selection at breakfast
Pros:

The breakfast was good with scrambled and hard cooked eggs, potatoes, biscuits and gravy, bacon, sausage French toast, etc.
I liked that the front desk brought me three bandaids for my cut fingers!

Cons:

I didn’t like that the sink in my room wood not drain and the stopper for the sink was not attached. I didn’t like that the drain plug in the bathtub was also not working so the tub filled while I showered. I didn’t like that I cut 3 of my fingers on the bathtub draining trying to get it to stay up. I didn’t like that the air handling unit fan did not work so there was no air circulation in the room. The bed was also too soft for me.

2026-04-18 • via Nuitee
V
Virginia • solo_traveller • us
9
Pros:

Waterpark

2026-04-11 • via Nuitee
N
Natalia • family_with_children • us
4
2026-04-07 • via Nuitee
N
Nikki • family_with_children • us
9
2026-04-06 • via Nuitee
C
Crystal • solo_traveller • us
5
2026-04-04 • via Nuitee
V
Valdes • family_with_children • us
10
Pros:

Everything

2026-04-01 • via Nuitee
R
Renae • family_with_children • us
10
We had a great stay & will definitely be back.
Pros:

Clean, good breakfast & good value for the price.

Cons:

Nothing

2026-03-24 • via Nuitee
H
Hannah • family_with_children • us
10
We stayed for 2 nights and everything was clean and the breakfast was so good.
Pros:

The waterpark. All the employees were so nice and helpful.

Cons:

None

2026-03-21 • via Nuitee
E
Eric • family_with_children • us
10
2026-03-01 • via Nuitee
W
Wagner • solo_traveller • us
1
Pros:

Did stay

2026-02-25 • via Nuitee
K
Kidd • family_with_children • us
8
Cons:

That they gave me a room I didn't ask for and didn't reimburse me enough because they messed up at least could have gave me a chunk of my money back smh

2026-02-24 • via Nuitee
C
Cabernae • family_with_children • us
1
2026-02-23 • via Nuitee
S
Sallie • family_with_children • us
9
Pros:

Staff was amazing

2026-02-23 • via Nuitee
S
Susan • family_with_children • us
4
Check in took forever.
Pros:

It was ok. Better than nothing.

Cons:

All the people in the pool with no wristbands. No wheely cars to load luggage. Did know the wristbands were extra. No ice only floor 1

2026-02-23 • via Nuitee
T
Trace • family_with_children • us
7
2026-01-29 • via Nuitee
L
Lewis • family_with_children • us
7
Pros:

Everything was good

Cons:

N/A

2026-01-27 • via Nuitee
C
Curtis • family_with_children • us
8
2026-01-26 • via Nuitee
M
Marcia • family_with_children • us
9
Nice room, large hot tub, pool was far too cold.
Cons:

The main pool was freezing (pretty much unswimable) the first day and very cold the second. We stayed there for the water park so this was disappointing.

2026-01-18 • via Nuitee