Holiday Inn Grand Rapids - South by IHG

Hotels
•
Holiday Inn Hotels & Resorts
5.9 (245 reviews)
6569 Clay Avenue Sw , Grand Rapids , US
+1 616-871-9700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Close parking
Friendly and helpful front desk staff
Clean and comfortable rooms (for many guests)
Great value for families
Hot, freshly made variety breakfast (reported by some)
Enjoyable hot tub
Cons:
Mice reported (serious cleanliness issue)
Some guests reported illness from breakfast
Breakfast crowded with limited seating and slow refills
Highway/hallway noise due to poor windows/soundproofing
Room maintenance issues: sticky door lock, keys failing, no dresser/storage
Low shower pressure and hot tub paint chipping
At least one report of poor customer service

Categories

Cleanliness
4.5
Mixed reports: several guests described rooms as nice and clean, but a serious cleanliness incident (mice) and complaints tied to food illness lower the score.
Service
6.5
Generally friendly and helpful front desk staff noted (responsive to key/lock issues), though at least one guest reported poor customer service.
Location
6.2
Convenient location and close parking praised, but noise from the highway and poor window soundproofing detract from the score.
Room Quality
4.8
Rooms are described as comfortable and large, but several maintenance/quality issues reported: thin/noisy walls, poor windows, sticky door lock/keys, no dresser, and low shower pressure.
Amenities
5.5
Amenities include a hot tub that guests enjoyed, but maintenance issues (paint chipping) and weak shower pressure reduce the rating; parking is a plus.
Value for Money
7.5
Multiple guests highlighted the hotel as great value for families and good overall value for the price.
Food and Beverage
5.4
Mixed breakfast feedback: several guests praised a hot, freshly made variety, while others found breakfast crowded with seating/refill issues and one guest reported getting sick from the breakfast.
Overall Experience
6.8
Mostly enjoyable for many guests with needed amenities and good value, but noise, room maintenance issues and at least one severe cleanliness/customer-service incident lowered overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Modern Comfort and Convenience

Experience the perfect blend of comfort and convenience at Holiday Inn Grand Rapids - South. Unwind in our air-conditioned rooms with free WiFi and enjoy the luxury of a private bathroom. Stay active at our fitness center or relax by the indoor swimming pool.

Amenities for Every Need

Each room is equipped with a desk, flat-screen TV, and a hairdryer for your convenience. With a 24-hour front desk, business center, and shared lounge, we cater to all your needs during your stay.

Explore Grand Rapids

Located near major attractions like Grand Rapids Art Museum and DeVos Place, our hotel is the ideal choice for both leisure and business travelers. Book now and make the most of your Grand Rapids adventure at Holiday Inn Grand Rapids - South.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 245 reviews
Cleanliness: 4.5
Service: 6.5
Location: 6.2
Room Quality: 4.8
Amenities: 5.5
Value for Money: 7.5
Food and Beverage: 5.4
Overall Experience: 6.8
S
Scott • solo_traveller • us
8
2026-10-28 • via Nuitee
A
Ashley • family_with_children • us
8
For the family to stay it’s a great value nice and clean
Pros:

Close parking, friendly front desk, staff, and helpful when I called with questions.

Cons:

Charge for more than four wristbands. Breakfast was crowded not enough room for everyone to sit and had to wait for food to be refilled both days.

2026-08-31 • via Nuitee
S
Sahara • couple • us
9
It was mostly enjoyable and I had everything I needed.
Pros:

Our room was clean and comfortable and the breakfast was decent with plenty of options.

Cons:

That I could hear everything out in the hallway from inside my room. Also that the "quiet time" wasn't enforced. Some of the people on my floor were noisy all night long.

2026-08-17 • via Nuitee
T
Tammy • solo_traveller • us
5
Pros:

Location

Cons:

It needs updating, better windows, better breakfast. It sounded like there were no windows in the room, could hear the highway noise like there were no windows in the room.

2026-08-08 • via Nuitee
D
Denise • solo_traveller • us
6
Pros:

Like the room the bed was contvble enjoyed the hot tub

Cons:

Shower didn't have enough pressure the hot tub the paint was chipping

2026-08-07 • via Nuitee
A
Andrea • family_with_children • ca
9
Great value for money, great breakfast
Pros:

The breakfast was awesome, great that it was hot and freshly made with a variety of items.

Cons:

The lock on our door was a bit sticky and the keys didn't work twice. Wasn't an issue since the front desk people were always around and helpful. I wish there had been a dresser in the room, it was large but had no storage.

2026-08-07 • via Nuitee
C
Cooper • couple • us
7
2026-08-02 • via Nuitee
A
Aissa • family_with_children • us
1
Pros:

Nothing

Cons:

Mice , sick from the breakfast, poor customer service

2026-07-20 • via Nuitee
G
Gerald • family_with_children • us
8
2026-07-08 • via Nuitee
S
Sarah • couple • us
8
It was very nice!! Hallways & Steps add no A/C running Steps area never vacuumed very dirty. Also the door o
2026-07-07 • via Nuitee
S
Sarah • couple • us
10
2026-07-07 • via Nuitee
B
Brittany • family_with_children • us
10
2026-05-30 • via Nuitee
D
Deziree • couple • us
7
2026-05-27 • via Nuitee
E
Edith • extended_group • us
9
2026-05-04 • via Nuitee
L
Lacey • solo_traveller • us
9
Good pool area for kids
Pros:

I loved that there pool area has something for kids to do, my younger daughter is scared of deep pools/water so it was perfect for her to play in. They had a fun time.

Cons:

The pools could have been little cleaner, (more on the kids side of the floor area) and when we first went down there the water wasn't on we figured it was broken until that evening we were outside on the side walk and noticed they were on. So I asked and they just forgot to turn the water on earlier, so anytime we went into the pool we made sure it was on so the kids could have a fun time because thats one thing I look for on our trips are pools.

2026-04-19 • via Nuitee
D
Diane • solo_traveller • us
4
I was disappointed in the room but liked the food selection at breakfast
Pros:

The breakfast was good with scrambled and hard cooked eggs, potatoes, biscuits and gravy, bacon, sausage French toast, etc.
I liked that the front desk brought me three bandaids for my cut fingers!

Cons:

I didn’t like that the sink in my room wood not drain and the stopper for the sink was not attached. I didn’t like that the drain plug in the bathtub was also not working so the tub filled while I showered. I didn’t like that I cut 3 of my fingers on the bathtub draining trying to get it to stay up. I didn’t like that the air handling unit fan did not work so there was no air circulation in the room. The bed was also too soft for me.

2026-04-18 • via Nuitee
V
Virginia • solo_traveller • us
9
Pros:

Waterpark

2026-04-11 • via Nuitee
N
Natalia • family_with_children • us
4
2026-04-07 • via Nuitee
N
Nikki • family_with_children • us
9
2026-04-06 • via Nuitee
C
Crystal • solo_traveller • us
5
2026-04-04 • via Nuitee