Hampton Inn and Suites Houston-Katy

Hotels
•
Hampton Inn
8.4 (272 reviews)
22055 Katy Freeway , Katy , US
+1 281-392-1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Clean rooms (many mentions)
Great/good location
Comfortable beds reported by some
Breakfast described as fantastic
Responsive front desk texting
Cons:
Dirty room(s) and stains reported
Pool filthy with bugs/debris
Beds/pillows very hard
Limited amenities
Overpriced for some guests
Sliding barn door noisy

Categories

Cleanliness
7.6
Mixed reports: several guests called rooms 'very clean' while others reported dirty rooms, stains and a filthy pool; overall cleanliness is inconsistent.
Service
9.5
Consistently praised: staff described as very friendly and accommodating (specific praise for Stephanie), front desk responsive via text and helpful.
Location
9.1
Multiple mentions of a good/great location and a very safe feeling; location is a clear positive for guests.
Room Quality
7.8
Mixed: some guests found rooms comfortable and beds good, while others reported dingy rooms, stains and very hard beds/pillows.
Amenities
7.5
Mixed amenities: breakfast praised, but pool described as disgusting/bug-filled and some guests noted limited amenities overall.
Value for Money
7.2
Mixed value: a few reviewers felt the price was fair, but several complained the hotel did not match expectations for the rate charged.
Food and Beverage
9.1
Positive mention of breakfast being 'fantastic' with helpful staff assisting; overall F&B feedback is favorable though not extensively commented on.
Overall Experience
9.4
Generally positive stays with outstanding service and clean rooms for many guests, though significant isolated issues (dirty rooms, pool) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Amenities
Indulge in our outdoor pool, hot tub, and well-equipped gym for a rejuvenating stay. Relax in spacious rooms featuring modern amenities like a flat-screen TV, microwave, and refrigerator.

Convenience at Your Fingertips
Stay connected with free Wi-Fi throughout the hotel and take advantage of our business center and laundry facilities for a hassle-free stay.

Explore the Area
Located just a short drive from George Bush Park and Katy Mills Mall, our hotel offers the perfect blend of relaxation and exploration.

Experience comfort and convenience at Hampton Inn & Suites Houston-Katy. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 14
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 272 reviews
Cleanliness: 7.6
Service: 9.5
Location: 9.1
Room Quality: 7.8
Amenities: 7.5
Value for Money: 7.2
Food and Beverage: 9.1
Overall Experience: 9.4
S
Steve • couple • us
10
What I expected
Cons:

Sliding restroom barn door. Too cumbersome, noisy, does not keep the bathroom light from shining out the door frame in the middle of the night,

2026-08-31 • via Nuitee
M
Meghan • solo_traveller • us
9
2026-08-29 • via Nuitee
T
Thomas • family_with_children • us
10
Pros:

Very friendly and clean.

Cons:

Hallways were very hot. But rooms were great!

2026-08-23 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2026-08-16 • via Nuitee
N
Nohemi • family_with_children • us
10
2026-08-08 • via Nuitee
R
Randolph • couple • us
10
This is the best place to be!
Pros:

Stephanie was amazingly accommodating. Very friendly as was all of the staff. Best hotel I’ve been to in a while. Thank you very much!

Cons:

Nothing

2026-08-03 • via Nuitee
K
Kayla • solo_traveller • us
10
2026-07-09 • via Nuitee
D
Denis • family_with_children • kz
9
Приятное место
Pros:

Обновленный отель, хорошее расположение

2026-06-23 • via Nuitee
X
X1022ITjaned • Family
4
Great location but will not stay again
Pros:

Front staff was nice. Traveled with a child and pool was very disgusting filled with bugs/debree. Had to change rooms because the first one was very dirty. Stains on the walls, couches, tub, etc. The second one was still dingy, but I wouldn’t have been able to get a full refund to change hotels unfortunately. I would expect better for 200/night.

2026-06-13 • via Tripadvisor
H
Hinten • solo_traveller • us
10
2026-06-04 • via Nuitee
R
Ruth • couple • us
10
Right sight… right price
Pros:

Beautiful building. Very safe feeling. Clean rooms and comfortable beds

Cons:

N/A

2026-05-28 • via Nuitee
V
valerieeV6167WU • Family
10
Absolutely wonderful!
Pros:

Absolutely wonderful stay! Room clean and a/c works well. Breakfast fantastic, with a nice lady who helped us. Ability to text front desk very helpful and always answered promptly.

2026-05-16 • via Tripadvisor
V
Viki • solo_traveller • us
6
Ok if you must have a pet friendly room
Pros:

Very clean room
Staff were nice and helpful
Good size room

Cons:

Beds and pillows were hard as rocks. Very limited amenities. Outrageous prices for at best 2* hotel.

2026-05-16 • via Nuitee
F
Fred-Karen • solo_traveller • us
10
We will definitely be back and would gladly recommend this location to anyone traveling through Katy.
Pros:

We had an excellent stay at the Hampton Inn in Katy, Texas. Everything from the cleanliness of the hotel to the comfort of the room and the friendliness of the staff was outstanding. The entire experience exceeded our expectations, and we truly enjoyed our time here.

2026-05-11 • via Nuitee
C
Carol • couple • us
9
2026-05-03 • via Nuitee
M
Moore • couple • us
8
Cons:

They didn't clean my room. NO I DIDN'T HAVE A DO NOT DISTURB ON MY DOOR😡 MY PHONE DIDN'T WORK IN MY ROOM ALSO.I REPORTED IT ALSO.

2026-04-01 • via Nuitee
R
Rose • family_with_children • us
1
Dirty facility and could not use amenities. Tried to over charge me.
Pros:

Location

Cons:

The sofa was broken, sheets were dirty and the bathroom had hair in it. Upon check out they tried to charge me a second time and claimed a refund night accidentally happened but my bank statement showed the room charges paid in full.

2026-03-31 • via Nuitee
K
Katie • family_with_children • us
9
2026-03-03 • via Nuitee
P
Passenger294202 • Business
2
Falsely accused
Pros:

Only there the night and we were wrongly accused of smoking in the room and charged an addition $250, hotel is a scam, do not recommend.

2026-02-12 • via Tripadvisor
K
Kenny • solo_traveller • us
10
2026-01-28 • via Nuitee