Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.4 (1152 reviews)
80 John Roberts Rd., South Portland, Maine, 04106 , South Portland , US
+1 207-558-4341

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free airport transportation
Arcade/game room
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable rooms
Cons:
Poor service experience
Inadequate amenities

Categories

Cleanliness
7.61
Several reviews highlight cleanliness positively, but there are mentions of issues like dirty bedding.
Service
8.58
The staff is generally praised as helpful, despite one negative experience.
Location
9.12
Multiple reviews highlight the convenience of the location.
Room Quality
8.57
Rooms are noted for being comfortable and spacious.
Amenities
7.6
Amenities are adequate, but some guests mentioned missing features like shelves in the shower.
Value for Money
9.06
Reviews indicate a good balance of price and quality.
Food and Beverage
8.11
Breakfast was praised, though some noticed small portions.
Overall Experience
8.58
General sentiment is very positive with some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Experience an unforgettable stay at the Casco Bay Hotel, perfectly located near the bustling Maine Mall.

Amenities for Every Need
Enjoy complimentary wireless internet access throughout the hotel, plus a 24-hour fitness center to keep your workout routine on track. Unwind in our arcade and game room—fun for all ages!

Comfortable and Stylish Accommodations
With 125 modern guestrooms featuring flat-screen TVs, refrigerators, and microwaves, we ensure your stay is both comfortable and convenient. Private bathrooms provide complimentary toiletries for that extra touch of care.

Complimentary Breakfast and Airport Shuttle
Start your day with a delightful continental breakfast served daily or take advantage of our free roundtrip airport shuttle service, available 24/7 for your convenience.

Don't miss out—secure your booking today for an unmatched experience at the Casco Bay Hotel!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.4
Based on 1152 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 8.57
Amenities: 7.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 8.58
K
Kate • solo_traveller • us
9
Really good from front desk to shuttle service. Staff professional, courteous and available.
Pros:

Location, location, location, close to Jetport, shopping and eating choices and far enough away from any of the aforementioned.

2026-08-06 • via Nuitee
J
Jammella • couple • us
1
I hope the place gets shut down
Pros:

Everything was absolutely horrible.

Cons:

Horrible and racist place.

2026-08-05 • via Nuitee
J
Justin • family_with_children • us
8
2026-08-04 • via Nuitee
M
Mohammad • couple • us
9
It was clean and nice hotel.
Pros:

Hotel was very clean

Cons:

I think every things was good only thing is missing there is no locker in the room.

2026-08-03 • via Nuitee
C
Charles • couple • us
8
Best value we've found in South Portland these days. Some properties are quite run down.
Pros:

Hotel has been recently refurbished and is clean with modern amenities.

Cons:

The breakfast could be better. Eggs were watery and tasteless. Only one toaster. I prefer bacon to sausage patties. They did have yoghurt and fruit.
It was expensive compared to off season, but that is Maine.

2026-08-02 • via Nuitee
J
jordane • couple • ca
8
2026-08-02 • via Nuitee
M
Matt • couple • us
8
2026-08-02 • via Nuitee
I
Isabelle • couple • fr
7
Hôtel standard pour une pause d’une nuit
Pros:

Propre

Cons:

Le petit déjeuner

2026-08-02 • via Nuitee
L
Lise • couple • ca
9
Pros:

Emplacement très bien et chambre propre et déjeuner bien

2026-07-23 • via Nuitee
J
Jaime • solo_traveller • us
10
2026-07-23 • via Nuitee
E
Emma20abby • Family
10
Clean, great location, staff attentive
Pros:

Staff attentive, friendly, accommodating, hotel very clean. B d comfortable. Stay included continental breakfast. Walking distance to mall and eateries. Close to airport. Offer shuttle to airport. Would stay here again.

2026-07-22 • via Tripadvisor
B
Brenda • couple • us
10
Pros:

Friendly staff. Clean room.

Cons:

N/A

2026-07-22 • via Nuitee
V
Vicky • family_with_children • ca
8
Pros:

L’accueil et le dejeuner etait parfait! Literie propre!

Cons:

Les taches sur les murs de la chambre…

2026-07-21 • via Nuitee
G
Gregory • solo_traveller • us
5
Wanted to be advised that thw security deoosit was refunded..
Cons:

Unexpected $100 deposit. Was it refunded?

2026-07-20 • via Nuitee
D
Dmitrijs • solo_traveller • us
8
2026-07-20 • via Nuitee
A
Anna • couple • pl
10
2026-07-20 • via Nuitee
V
Vittoria • solo_traveller • nl
7
2026-07-19 • via Nuitee
V
Vittoria • solo_traveller • nl
7
2026-07-19 • via Nuitee
C
Cheryl • couple • us
4
I don't recommend staying at this hotel
Pros:

Easy access and ample on site parking

Cons:

The bed was absurdly uncomfortable. Both sides of the bed had permanent indentations from prior use. I slept on the lump down the center of the mattress since it was slightly softer. They really need to replace the mattress. Noise travels too easily from rooms above so between the bed sucking and the noise of someone tromping around in the room above me past midnight, this was a waste of money and I had zero rest overnight

2026-07-17 • via Nuitee
P
Philippe • couple • ca
9
2026-07-17 • via Nuitee