Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.4 (1152 reviews)
80 John Roberts Rd., South Portland, Maine, 04106 , South Portland , US
1-207-7723838

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free airport transportation
Arcade/game room
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable rooms
Cons:
Poor service experience
Inadequate amenities

Categories

Cleanliness
7.61
Several reviews highlight cleanliness positively, but there are mentions of issues like dirty bedding.
Service
8.58
The staff is generally praised as helpful, despite one negative experience.
Location
9.12
Multiple reviews highlight the convenience of the location.
Room Quality
8.57
Rooms are noted for being comfortable and spacious.
Amenities
7.6
Amenities are adequate, but some guests mentioned missing features like shelves in the shower.
Value for Money
9.06
Reviews indicate a good balance of price and quality.
Food and Beverage
8.11
Breakfast was praised, though some noticed small portions.
Overall Experience
8.58
General sentiment is very positive with some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Experience an unforgettable stay at the Casco Bay Hotel, perfectly located near the bustling Maine Mall.

Amenities for Every Need
Enjoy complimentary wireless internet access throughout the hotel, plus a 24-hour fitness center to keep your workout routine on track. Unwind in our arcade and game room—fun for all ages!

Comfortable and Stylish Accommodations
With 125 modern guestrooms featuring flat-screen TVs, refrigerators, and microwaves, we ensure your stay is both comfortable and convenient. Private bathrooms provide complimentary toiletries for that extra touch of care.

Complimentary Breakfast and Airport Shuttle
Start your day with a delightful continental breakfast served daily or take advantage of our free roundtrip airport shuttle service, available 24/7 for your convenience.

Don't miss out—secure your booking today for an unmatched experience at the Casco Bay Hotel!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.4
Based on 1152 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 8.57
Amenities: 7.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 8.58
L
Lise • couple • ca
8
Pros:

La propreté et le déjeuner

Cons:

Le matelas pour moi était un peu mou

2026-06-27 • via Nuitee
J
Justin • solo_traveller • us
7
2026-06-26 • via Nuitee
J
jayme_f410 • Family • Annapolis, Maryland
2
ROACHES
Pros:

Roaches. Live roach crawling across our bed morning of check out. Took it to the front desk in an ice bucket bag and talked privately with the woman at the front desk as not to alarm a full lobby of other guests. Was told “they don’t have issues like that and the rooms are sealed” and all they could was issue a 20% credit back to the booking site - approx $24 which is an utter joke and completely insulting. I spent the next hour on the phone in the parking lot with my booking site and received a full refund from them. There was very “questionable” residential crock-pots near the soda cooler with food and a bowl of iceberg salad in an unchilled bowl that I’m sure is not being kept per local health department protocols.

2026-06-24 • via Tripadvisor
J
Jan • family_with_children • us
8
2026-06-24 • via Nuitee
T
Trevor • solo_traveller • us
9
2026-06-23 • via Nuitee
G
GJDief • solo_traveller • us
8
Pros:

Excellent quality for a budget hotel. The rooms and bathrooms are sparkling clean, the beds were soft and the rooms were quiet. Continental breakfast was what one would expect for a budget hotel. Coffee was available around the clock. Staff was very friendly, check in was easy.

2026-06-23 • via Nuitee
K
Konstantinos • family_with_children • us
6
convenient location. breakfast needs to get improved for the price you are paying.
Pros:

Location was perfect, near shopping, restaurants and close to Portland.

Cons:

Breakfast!

2026-06-23 • via Nuitee
S
Sarah • family_with_children • us
9
2026-06-23 • via Nuitee
L
Lynn • couple • us
8
2026-06-23 • via Nuitee
M
Mark • couple • us
5
2026-06-22 • via Nuitee
Z
Zoe • couple • us
9
2026-06-20 • via Nuitee
K
Kilby • couple • us
10
2026-06-16 • via Nuitee
X
Xemmyann • solo_traveller • us
10
Pros:

Clean, easy to check in

Cons:

I have nothing negative to say about this place! Always been good to me!

2026-06-14 • via Nuitee
A
Anna • family_with_children • us
10
2026-06-13 • via Nuitee
W
Walt • couple • us
7
2026-06-10 • via Nuitee
D
Donald • couple • us
2
POOR
Pros:

Checking in was cordial and processed my reservation well. Checked in Friday afternoon and checked out Monday morning.

Cons:

Room was not serviced by service personnel during our entire stay. Had to contact personnel for towels and informed them that service of room was not completed at all. Shower leaked onto bathroom floor every time we showered. I prepaid the hotel costs on Priceline and was still charged an additional $100.00 after I got home. No explanation of what the charge was for.

2026-06-10 • via Nuitee
K
Karli • extended_group • us
9
2026-06-10 • via Nuitee
G
gloria • couple • us
8
2026-06-10 • via Nuitee
T
Tushman • extended_group • us
10
2026-06-09 • via Nuitee
J
Joyce • solo_traveller • us
10
The hotel hass excellent customer service.
Pros:

The customer service was excellent.

Cons:

I like everything.

2026-06-09 • via Nuitee