Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.4 (1104 reviews)
80 John Roberts Rd., South Portland, Maine, 04106 , South Portland , US
1-207-7723838

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free airport transportation
Arcade/game room
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable rooms
Cons:
Poor service experience
Inadequate amenities

Categories

Cleanliness
7.61
Several reviews highlight cleanliness positively, but there are mentions of issues like dirty bedding.
Service
8.58
The staff is generally praised as helpful, despite one negative experience.
Location
9.12
Multiple reviews highlight the convenience of the location.
Room Quality
8.57
Rooms are noted for being comfortable and spacious.
Amenities
7.6
Amenities are adequate, but some guests mentioned missing features like shelves in the shower.
Value for Money
9.06
Reviews indicate a good balance of price and quality.
Food and Beverage
8.11
Breakfast was praised, though some noticed small portions.
Overall Experience
8.58
General sentiment is very positive with some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Experience an unforgettable stay at the Casco Bay Hotel, perfectly located near the bustling Maine Mall.

Amenities for Every Need
Enjoy complimentary wireless internet access throughout the hotel, plus a 24-hour fitness center to keep your workout routine on track. Unwind in our arcade and game room—fun for all ages!

Comfortable and Stylish Accommodations
With 125 modern guestrooms featuring flat-screen TVs, refrigerators, and microwaves, we ensure your stay is both comfortable and convenient. Private bathrooms provide complimentary toiletries for that extra touch of care.

Complimentary Breakfast and Airport Shuttle
Start your day with a delightful continental breakfast served daily or take advantage of our free roundtrip airport shuttle service, available 24/7 for your convenience.

Don't miss out—secure your booking today for an unmatched experience at the Casco Bay Hotel!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.4
Based on 1104 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 8.57
Amenities: 7.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 8.58
M
Michael • solo_traveller • us
9
I’m in a band and sometimes have to stay intown.
Pros:

Didn’t have breakfast, coffee was good

Cons:

I don’t like the pillows, but that was the only thing.

2026-02-14 • via Nuitee
J
Jones • couple • us
7
2026-02-09 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-01-31 • via Nuitee
A
Anjoli • couple • us
7
Great place for the value.
2026-01-25 • via Nuitee
A
Allison • solo_traveller • us
4
2026-01-22 • via Nuitee
K
Kayla • couple • us
10
2026-01-21 • via Nuitee
L
Lynne • extended_group • us
10
Wonderful
Pros:

Very clean and conveniently located, friendly staff, no complaints.

Cons:

Nothing to report.

2026-01-20 • via Nuitee
D
David • couple • us
10
2026-01-20 • via Nuitee
P
Patrick • couple • us
8
Pros:

Location, comfortable bed

2026-01-19 • via Nuitee
N
Nan • family_with_children • us
9
2026-01-19 • via Nuitee
A
Angel • family_with_children • us
5
Will not be returning
Pros:

Proximity to shopping, fairly quiet

Cons:

Didn’t like the eggs, no sugar put out, not enough tables for the amount of guests eating. Ceiling fan in bathroom had so much dust in it that it looked like it was growing legs. Sloppy paint job. Major cracks in the ceiling and corner of the room. Towels were too small

2026-01-19 • via Nuitee
D
David • couple • us
9
2026-01-19 • via Nuitee
S
Sonya • solo_traveller • us
9
2026-01-19 • via Nuitee
H
Howard • couple • us
9
2026-01-19 • via Nuitee
B
Barbara A • couple • us
10
Pros:

Everything

2026-01-19 • via Nuitee
P
Pam • couple • us
9
Nice stay
Pros:

Clean rooms!

Cons:

The guy checking us in had really bad body odor that I could have left. Not a good impression checking in!

2026-01-19 • via Nuitee
L
Lawsure • couple • us
10
2026-01-19 • via Nuitee
M
Meg • couple • us
9
2026-01-19 • via Nuitee
J
Jakqueline • solo_traveller • us
2
Hotel wasn’t quiet. It was loud all night and the air conditioning wasn’t working well
Cons:

The Hotel was very loud at night, and the air conditioning wasn’t working well.

2026-01-19 • via Nuitee
K
Kathleen • family_with_children • us
7
Felt that it was rather expensive for the type of hotel it was. Payed more than we had the whole trip from Michigan. S
Pros:

Nice appearing. Nice shower and comfortable mattress

Cons:

Even though the mattress was comfortable they were on a platform that was slippery and the mattress slid to the other side if you sat on the edge. Vanity was a little small in the bathroom. Not enough seating in breakfast area

2026-01-19 • via Nuitee