Hotel Ambra

Hotels
•
Kavia Hotels
8.7 (230 reviews)
Avenida 41 Sur esquina calle 39 Sur , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Tour desk
Car hire
Shared lounge/TV area
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.84
Multiple mentions of cleanliness issues, including bugs and dirty beddings.
Service
9.31
Reception staff are noted as attentive and friendly.
Location
9.35
Conveniently located near commercial areas and easy access to transportation.
Room Quality
8.3
Rooms are described as comfortable and well-equipped despite some complaints about temperature and bedding.
Amenities
8.33
Limited amenities mentioned; however, location benefits somewhat offset this.
Value for Money
8.79
Perceived value matches the price, with some room for improvement in amenities.
Food and Beverage
8.84
N/A due to lack of specific mentions; considered standard for hotel tier.
Overall Experience
8.81
General satisfaction reported with aspects of the stay despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:17

Property Description

Luxurious Stay in Playa del Carmen

Outdoor Paradise: Dive into relaxation with our outdoor swimming pool, lush garden, and inviting terrace.

Comfortable Accommodation: Enjoy modern amenities in our rooms, including a flat-screen TV, kitchenette, and air conditioning for a comfortable stay.

Convenient Location: Explore Playa del Carmen easily with the beach and maritime terminal just a short distance away.

Book your stay at Hotel Ambra now for a memorable and relaxing getaway.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that checkin out of stipulated time will be available upon rquest. The property can not guarantee the room later the 6:00 PM if the guest doesn't confirm the arrival time earlier.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 230 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
G
Guillermo López Espinoza • family_with_children • mx
9
Pros:

Me gusta el trato del personal muy amables

Cons:

Las almohadas están muy vencidas

2026-02-13 • via Nuitee
C
Catalina • solo_traveller • es
4
Muy mal
Pros:

Nada

Cons:

Muy sucio, la ducha, sábanas y almohadas desgastadas, ni una manta para taparse ,

2026-02-10 • via Nuitee
P
Pedro • family_with_children • mx
8
2026-02-08 • via Nuitee
S
Sebastian • couple • fr
6
2026-01-27 • via Nuitee
B
Benito Raul • family_with_children • mx
7
Cons:

cama sucia

2026-01-19 • via Nuitee
F
Francesco • solo_traveller • it
9
2026-01-19 • via Nuitee
M
Matt • solo_traveller • us
7
Nice room to sleep in... very clean.
Pros:

Clean nice room, good location.

Cons:

No wash clothes, also got a room with a kitchen.but the kitchen.had no untensils, plates, bowls, cookware.. Perhaps in MX people vacation with cookware and kitchenware‽‽‽

2026-01-19 • via Nuitee
J
juan Carlos • family_with_children • mx
5
Desencantado
Pros:

La cama y la ducha

Cons:

Los pasillos sin luz el Internet pésimo él personal poco amigable

2026-01-18 • via Nuitee
G
Guillermo López Espinoza • family_with_children • mx
9
Pros:

Es un hotel bonito y agradable

Cons:

El colchón está ya un poco sumido y las almohadas también .

2026-01-17 • via Nuitee
B
Betolo • family_with_children • ca
6
Reservation
Pros:

Le personnel était agréable., il on accepter de nous changer de chambre car celle que nous avons choisi n étais pas a notre goût et nous n avons rien donner

Cons:

Lorsque nous sommes arrivés, la personne à la réception nous a informés que nous devions payer des frais d’environnement, ce qui n’avait pas été mentionné lors de la réservation. Pourtant, j’avais discuté avec la réception de l’heure de notre arrivée. De plus, on nous a demandé de payer uniquement avec la monnaie locale, ce qui n’était pas possible puisque nous venions tout juste d’arriver.

2026-01-16 • via Nuitee
P
Patricia • extended_group • pe
5
No lo recomiendo
Pros:

Tenía aire acondicionado, agua caliente y camas cómodas

Cons:

Me cobraron muchos impuestos, salió muy caro el alojamiento. No tenía nevera, ni agua de cortesía. No contaba con hervidor como los hoteles. Olía a ácaros.

2026-01-11 • via Nuitee
O
Obed • family_with_children • mx
10
Pros:

Excelente ubicación entre los parques y la cd
Punto intermedio de

2026-01-09 • via Nuitee
M
mendez • family_with_children • mx
9
Pros:

Excelente ubicación

Cons:

En la mañana las personas que hacen la limpieza de la pasaron gritando eso nos despertó 😞

2026-01-06 • via Nuitee
P
patsy • solo_traveller • us
10
2025-12-22 • via Nuitee
A
Adela Guillermina • family_with_children • mx
7
Pros:

E costo

Cons:

La limpieza

2025-12-21 • via Nuitee
K
Keren • extended_group • pa
6
Buena estancis
Pros:

El servicio estuvo agradable, el hotel creo que podría funcionar con más amenidades considerando el precio

Cons:

Se fue la luz en el cuarto mientras cocinábamos y no hubo quién lo reparara. Nos tuvieron que cambiar de habitación.

2025-12-16 • via Nuitee
A
Alejandro • family_with_children • mx
10
Pros:

La habitación es cómoda y está muy limpia

Cons:

A pesar de que apagué el aire acondicionado en la madrugada se sintió fresco y la cama solo tiene una sábana para taparse y se siente un poco de frío

2025-12-13 • via Nuitee
C
Corinaldesi • extended_group • mx
10
2025-12-11 • via Nuitee
A
Andres • solo_traveller • mx
9
Pros:

Bien

2025-12-01 • via Nuitee
B
Bianca Laus • solo_traveller • ar
7
Pros:

Necesitaba salir de madrugada (noche) hacia un punto cercano a hotel, y en ese sentido estaba muy bien ubicado. Con recepción 24hs.

Cons:

No tenían dispenser de agua.

2025-11-25 • via Nuitee