Hotel Ambra

Hotels
•
Kavia Hotels
8.7 (238 reviews)
Avenida 41 Sur esquina calle 39 Sur , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Tour desk
Car hire
Shared lounge/TV area
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.84
Multiple mentions of cleanliness issues, including bugs and dirty beddings.
Service
9.31
Reception staff are noted as attentive and friendly.
Location
9.35
Conveniently located near commercial areas and easy access to transportation.
Room Quality
8.3
Rooms are described as comfortable and well-equipped despite some complaints about temperature and bedding.
Amenities
8.33
Limited amenities mentioned; however, location benefits somewhat offset this.
Value for Money
8.79
Perceived value matches the price, with some room for improvement in amenities.
Food and Beverage
8.84
N/A due to lack of specific mentions; considered standard for hotel tier.
Overall Experience
8.81
General satisfaction reported with aspects of the stay despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:17

Property Description

Luxurious Stay in Playa del Carmen

Outdoor Paradise: Dive into relaxation with our outdoor swimming pool, lush garden, and inviting terrace.

Comfortable Accommodation: Enjoy modern amenities in our rooms, including a flat-screen TV, kitchenette, and air conditioning for a comfortable stay.

Convenient Location: Explore Playa del Carmen easily with the beach and maritime terminal just a short distance away.

Book your stay at Hotel Ambra now for a memorable and relaxing getaway.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that checkin out of stipulated time will be available upon rquest. The property can not guarantee the room later the 6:00 PM if the guest doesn't confirm the arrival time earlier.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 238 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
P
Paulo Vitor • extended_group • br
10
2026-04-17 • via Nuitee
B
Bandido • solo_traveller • mx
10
2026-04-15 • via Nuitee
J
Jorge Enrique • solo_traveller • mx
10
2026-04-14 • via Nuitee
G
Geymi • family_with_children • mx
10
Pros:

La ubicación, está en frente de una plaza y en avenidas transitadas, en cuanto al hotel, es un hotel bonito, acogedor y muy limpio, habitación amplia, bonita y limpia, el área de la alberca, muy limpio 👍

Cons:

Que no dan toallas para alberca, solo las únicas que te dan en el cuarto

2026-03-25 • via Nuitee
V
Vazquez Cuevas • solo_traveller • mx
10
Exelente
Pros:

Exelente

Cons:

No hay estacionamiento seguro

2026-03-23 • via Nuitee
C
Caifan • family_with_children • mx
10
2026-03-14 • via Nuitee
J
Javier • family_with_children • mx
9
Pros:

La atención y limpieza

Cons:

Hay mucho ruido con las bombas de agua

2026-03-11 • via Nuitee
G
Ghislain • solo_traveller • ca
4
2026-03-09 • via Nuitee
M
Mariola • solo_traveller • es
5
Pros:

Lo mejor es la ubicación, enfrente hay un centro comercial con numeros restaurantes y cafés.

Cons:

Habría que mejorar la limpieza de las habitaciones.

2026-03-05 • via Nuitee
H
Hugo • family_with_children • ca
5
2026-02-28 • via Nuitee
J
José Chi • family_with_children • mx
10
2026-02-23 • via Nuitee
G
Guillermo López Espinoza • family_with_children • mx
9
Pros:

Me gusta el trato del personal muy amables

Cons:

Las almohadas están muy vencidas

2026-02-13 • via Nuitee
C
Catalina • solo_traveller • es
4
Muy mal
Pros:

Nada

Cons:

Muy sucio, la ducha, sábanas y almohadas desgastadas, ni una manta para taparse ,

2026-02-10 • via Nuitee
P
Pedro • family_with_children • mx
8
2026-02-08 • via Nuitee
S
Sebastian • couple • fr
6
2026-01-27 • via Nuitee
B
Benito Raul • family_with_children • mx
7
Cons:

cama sucia

2026-01-19 • via Nuitee
F
Francesco • solo_traveller • it
9
2026-01-19 • via Nuitee
M
Matt • solo_traveller • us
7
Nice room to sleep in... very clean.
Pros:

Clean nice room, good location.

Cons:

No wash clothes, also got a room with a kitchen.but the kitchen.had no untensils, plates, bowls, cookware.. Perhaps in MX people vacation with cookware and kitchenware‽‽‽

2026-01-19 • via Nuitee
J
juan Carlos • family_with_children • mx
5
Desencantado
Pros:

La cama y la ducha

Cons:

Los pasillos sin luz el Internet pésimo él personal poco amigable

2026-01-18 • via Nuitee
G
Guillermo López Espinoza • family_with_children • mx
9
Pros:

Es un hotel bonito y agradable

Cons:

El colchón está ya un poco sumido y las almohadas también .

2026-01-17 • via Nuitee