Hilton Garden Inn Richmond South/Southpark

Hotels
•
Hilton Garden Inn
8.4 (364 reviews)
800 Southpark Boulevard , Colonial Heights , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional staff
Great location
Cons:
Cleanliness issues
High costs for parking and room

Categories

Cleanliness
8.23
Several reviews mentioned issues with cleanliness, including hairs on the floor and a clogged shower.
Service
9.7
Numerous reviews highlight exceptional staff and service, particularly the attentiveness and friendliness of the restaurant staff.
Location
9.74
The hotel is well-located near shopping and dining, which many guests appreciated.
Room Quality
8.19
Some guests experienced issues with room amenities, such as broken appliances, but overall cleanliness was appreciated.
Amenities
7.22
The absence of a swimming pool was disappointing, especially for guests with children.
Value for Money
7.18
Many guests felt that parking fees and high room costs did not justify the experience.
Food and Beverage
8.23
Although some meals were found lacking, breakfast received praise for its quality.
Overall Experience
8.7
Guests expressed mixed feelings, balancing positive service and location with issues surrounding cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:07

Property Description

Convenient Location
Located next to the Southpark Mall and in close proximity to Fort Lee and Virginia State University, Hilton Garden Inn Richmond South/Southpark offers easy access to popular attractions and universities.

Modern Amenities
Featuring an indoor pool, hot tub, fitness center, 24-hour business center, and in-room microwaves, refrigerators, and coffeemakers, this hotel ensures guests have everything they need for a comfortable stay.

Dining Options
Guests can savor delicious meals at the All American Grill for breakfast and dinner, unwind with a drink at the lobby bar, or grab a quick snack at the Pavilion Pantry convenience store.

Book your stay at Hilton Garden Inn Richmond South/Southpark for a convenient and enjoyable hotel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 364 reviews
Cleanliness: 8.23
Service: 9.7
Location: 9.74
Room Quality: 8.19
Amenities: 7.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.7
G
Garcia • extended_group • us
10
2026-04-18 • via Nuitee
L
Lasheena • extended_group • us
10
Pros:

Staff was great very accommodating, and super friendly. A check in call during my stay to.make sure everything was going good. Everything about this stay was GREAT.

Cons:

N/A

2026-03-23 • via Nuitee
T
trenita • couple • us
10
2026-03-19 • via Nuitee
D
Dynyka • family_with_children • us
5
2026-03-09 • via Nuitee
S
Shelby • family_with_children • us
10
2026-03-08 • via Nuitee
W
WOODS • couple • us
10
The stay was wonderful.
Pros:

Everything was great. Looking forward for another stay. .Staff was wonderful

Cons:

Nothing.

2026-03-06 • via Nuitee
T
Theoria • couple • us
9
My stay was pleasant. Front desk staff were professional and polite. I called to confirm my reservation and Shameka ma
Pros:

Looks good & clean

Cons:

N/A

2026-01-28 • via Nuitee
C
Candace • couple • us
10
My stay was great
Pros:

The property was close to my daughter’s school. It was clean and the staff were very courteous.

Cons:

I didn't like the fact that the property was expensive and seemed to charge for everything. They charged $5 for parking per day. The breast was extra instead of coming with the stay. There could have been complimentary water.

2026-01-21 • via Nuitee
M
Marcia • solo_traveller • us
8
Room was in a good location that was not noisy but cost is high.
Cons:

Need to clean carpets and bathroom better. Hairs on the floor.
It's awful to be charged $10 to park in the parking lot.
The expense per night is high.

2026-01-19 • via Nuitee
N
Nina • couple • us
10
Cons:

Paying for parking

2026-01-19 • via Nuitee
J
joseph • solo_traveller • us
8
2025-12-23 • via Nuitee
E
Erick • solo_traveller • us
10
2025-11-24 • via Nuitee
A
Antwane RICKS • family_with_children • us
9
2025-11-17 • via Nuitee
S
Starann • couple • us
9
Pros:

The staff were exceptional in trying to meet our needs, especially Shanicka! The restaurant staff were excellent, very friendly and remembered our special requests! Location was great as well.

Cons:

Bathrooms need brighter lights around mirrors to help us ladies fix our faces.

2025-11-10 • via Nuitee
E
Eric • couple • us
10
2025-11-05 • via Nuitee
V
Veronica • couple • us
10
Was good
Pros:

We enjoyed our stay here, the service was great and the room was clean.

2025-11-04 • via Nuitee
A
Amiyah • extended_group • us
8
2025-10-30 • via Nuitee
C
Cheryl • couple • us
7
Nice and pleasant
Pros:

Everything was nice and clean, staff respectable

Cons:

Only one elevator working

2025-10-27 • via Nuitee
S
schmika • couple • us
10
2025-10-20 • via Nuitee
J
JONDA
6
Pros:

The front staff was wonderful and our room was fine but the maid stole my garmin watch. My word against hers but it was there when we left for my sons graduation from Army school. Came back 3 hours later to change and it was gone. Lock your items up if you plan to stay here because one of the maids has sticky fingers.

2025-10-10 • via Nuitee