Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

Hotels
•
Embassy Suites Hotels
8.2 (732 reviews)
7600 John Q. Hammons Drive , Frisco , US
+1 972-712-7200

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Friendly staff
Cons:
Cleanliness issues
Service responsiveness
Comfort of beds

Categories

Cleanliness
6.91
Several complaints about cleanliness, including stains and poor room maintenance.
Service
8.88
Generally good service mentioned, although there were some complaints about responsiveness.
Location
9.42
Positive sentiment regarding the location being close to shopping and events.
Room Quality
7.87
Some comfort issues mentioned, but overall adequate for a short stay.
Amenities
7.4
Amenities met basic needs, with some mentioned needing updates.
Value for Money
7.86
Some negative feedback regarding the pricing and perceived value.
Food and Beverage
9.41
Breakfast received multiple praises for quality and service.
Overall Experience
7.88
Mixed feelings due to issues experienced, but positives were also noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:40

Property Description

Spacious 2-Room Suites and Full-Service Spa
Experience luxury and comfort in our all-suite hotel connected to the Frisco Conference Center. Enjoy the extra space with our spacious 2-room suites and indulge in relaxation at our full-service spa.

Convenient Location and Nearby Attractions
Explore popular area attractions such as Stonebriar Mall Centre and corporate headquarters like EDS, Frito Lay, and Countrywide Mortgage, all just moments away from the Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center.

Complimentary Amenities and Services
Start your day right with a free daily cooked-to-order breakfast, unwind at the free evening reception, and stay active at our state-of-the-art fitness center. Plus, enjoy the convenience of in-room microwaves, refrigerators, and coffeemakers during your stay.

Book your stay now at the Dallas-Frisco Embassy Suites for a delightful and memorable experience!

Important information:

Please note that all public facilities are closed until further notice and breakfast is currently offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 732 reviews
Cleanliness: 6.91
Service: 8.88
Location: 9.42
Room Quality: 7.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 9.41
Overall Experience: 7.88
S
Stephanie • solo_traveller • us
10
Excellent stay, enjoyed location and breakfast plus managers greeting with couple of drinks was awesome after a long dri
Pros:

Breakfast was awesome.!it was very busy with some type of cheerleading competition or something going on but we felt like we were the only ones there… very quiet… very friendly staff.

Cons:

Close to many things to do and shopping places. Close to World Springs, our main destination, and near baseball games too.

2026-10-23 • via Nuitee
T
Teresa • family_with_children • us
9
Great time was had by all.
Pros:

The entire facility was well kept, staff always welcoming. The breakfast was a great deal, location was perfect, and the room was all that was promised. My grands had a great time at the indoor pool.

Cons:

I did not know parking was not included. $22 a day was costly to me. I did balance it against the cost of feeding 2 teenage boys, so no complaints.

2026-10-16 • via Nuitee
E
Eduardo • extended_group • us
10
Pros:

Everything

Cons:

Didn’t get my $73 that I initially paid for.

2026-10-15 • via Nuitee
B
Beatrice • family_with_children • us
4
Was a quick stay. Rooms smelled horrible.
Pros:

It was nice

Cons:

The room smelled so bad.. the sheets..

2026-10-12 • via Nuitee
A
Aubrey • extended_group • us
10
Cons:

The pool was cold

2026-09-10 • via Nuitee
A
Angel • solo_traveller • us
7
Pros:

Happy hour and staff

Cons:

We booked a 2 queen beds bedroom and they gave us a one king bed only.

2026-09-08 • via Nuitee
J
Johnny • family_with_children • us
7
Even with the dislike of the beds I would still stay there again if the opportunity arose again.
Pros:

Breakfast was amazing. The selections and options were good and unexpected. Great seating areas to be able to sit and relax. The front desk personal was very professional and polite.

Cons:

The Bathrooms were clean but, the repairs the have done make it look old and out dated, The sofa in the entry room smelled very bad. I sat there once to put my shoes on and immediately got up due to the smell. The worst part to me and my son were the beds. The mattress was so uncomfortable. We woke up both mornings with our backs hurting.

2026-09-08 • via Nuitee
M
Melissa • couple • us
3
Overpriced considering I slept hardly at all because the bed was so uncomfortable. I will not stay here again.
Pros:

Good location.

Cons:

Beds were hard the floor was more comfortable. The sinks didn’t drain and the shower never stopped dripping.

2026-09-08 • via Nuitee
K
kim • couple • dk
9
Fremragende
Pros:

Lækkert morgenmad

Cons:

Har ikke noget negativt at udpege

2026-09-01 • via Nuitee
O
Olevia • extended_group • us
10
Excellent
Pros:

Breakfast was tasty 😋

Cons:

Nothing

2026-08-31 • via Nuitee
E
Erin • couple • us
10
2026-08-31 • via Nuitee
O
Onyinye • couple • ng
7
2026-08-24 • via Nuitee
G
Gary • couple • us
10
Everything was excellent
Pros:

Breakfast was good

Cons:

It's wasn't any problem

2026-08-16 • via Nuitee
K
KELLI • family_with_children • us
10
2026-08-15 • via Nuitee
L
Luis • family_with_children • us
10
2026-08-15 • via Nuitee
M
MONICA • family_with_children • co
10
2026-08-11 • via Nuitee
L
Lyn • couple • us
10
2026-08-10 • via Nuitee
R
Rosalinda • solo_traveller • us
4
Pros:

Stacia worked the bar area like a pro. She was the highlight of the visit. She was amazing.

Cons:

The snacks were terrible at turn down. The floor in that area was sticky the entire visit. The omelet bar was closed on Sunday morning. The photos online were outdated and there is no jacuzzi. They were conducting a remodel on our floor. It smelt like paint. Our door would not close correctly and kids ran around the hotel 24 hours a day.

2026-08-08 • via Nuitee
M
montyd709 • Family
2
Worst stay EVER!!!!
Pros:

I don’t write reviews like this, but after what my family has experienced, I would feel guilty if I didn’t warn other travelers.

We booked an Embassy Suites by Hilton because we expected the level of quality and reliability that comes with the Hilton name. Instead, we’ve spent our stay wondering which basic necessity would stop working next.

We are now going on day three without air conditioning. The hotel’s solution was to place a box fan in our room. When we asked to be moved, we were told the hotel was completely full, so our family of five was expected to simply live with it.

Then we lost running water.

Think about that for a moment.

No showers. No sink. No way to brush your teeth. No way to wash your hands. No reliable way to use the bathroom. These aren’t luxury amenities—they are the most basic services a hotel is expected to provide. Yet we were still expected to stay in the room as though this was a minor inconvenience.

To add to the experience, the televisions barely function. They’re so glitchy and unresponsive that they’re practically unusable, leaving our children with one less distraction while we sat in a hot room without running water.

What troubles me most is not that something broke. Mechanical failures happen. It’s the apparent willingness to continue renting rooms that cannot provide the most fundamental necessities guests are paying for. It feels as though the burden of those failures was simply shifted onto the guests.

From my perspective, my family upheld our side of the agreement—we paid for a hotel room that met the basic standards any reasonable traveler would expect. This property did not uphold its side. A room without air conditioning for days, followed by no running water, is not the product we paid for.

My wife and our three children deserved a vacation. Instead, we’ve spent it dealing with conditions that no guest should have to accept under a brand like Embassy Suites by Hilton.

If this review causes you to reconsider booking here, then it has served its purpose. There are plenty of hotels in Frisco. Based on our experience, I would choose any of them before choosing this one again.

2026-08-04 • via Tripadvisor
P
Paula • couple • us
6
The stay was descent, but I’d probably choose a different hotel if I stay in the area again.
Pros:

Location

Cons:

Older facility, broken faucet in my room, stains in tub drain

2026-08-03 • via Nuitee