Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

Hotels
•
Embassy Suites Hotels
8.2 (653 reviews)
7600 John Q. Hammons Drive , Frisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Friendly staff
Cons:
Cleanliness issues
Service responsiveness
Comfort of beds

Categories

Cleanliness
6.91
Several complaints about cleanliness, including stains and poor room maintenance.
Service
8.88
Generally good service mentioned, although there were some complaints about responsiveness.
Location
9.42
Positive sentiment regarding the location being close to shopping and events.
Room Quality
7.87
Some comfort issues mentioned, but overall adequate for a short stay.
Amenities
7.4
Amenities met basic needs, with some mentioned needing updates.
Value for Money
7.86
Some negative feedback regarding the pricing and perceived value.
Food and Beverage
9.41
Breakfast received multiple praises for quality and service.
Overall Experience
7.88
Mixed feelings due to issues experienced, but positives were also noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:40

Property Description

Spacious 2-Room Suites and Full-Service Spa
Experience luxury and comfort in our all-suite hotel connected to the Frisco Conference Center. Enjoy the extra space with our spacious 2-room suites and indulge in relaxation at our full-service spa.

Convenient Location and Nearby Attractions
Explore popular area attractions such as Stonebriar Mall Centre and corporate headquarters like EDS, Frito Lay, and Countrywide Mortgage, all just moments away from the Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center.

Complimentary Amenities and Services
Start your day right with a free daily cooked-to-order breakfast, unwind at the free evening reception, and stay active at our state-of-the-art fitness center. Plus, enjoy the convenience of in-room microwaves, refrigerators, and coffeemakers during your stay.

Book your stay now at the Dallas-Frisco Embassy Suites for a delightful and memorable experience!

Important information:

Please note that all public facilities are closed until further notice and breakfast is currently offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 653 reviews
Cleanliness: 6.91
Service: 8.88
Location: 9.42
Room Quality: 7.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 9.41
Overall Experience: 7.88
S
Sharon • couple • us
7
Pretty nice place
Pros:

The bed

Cons:

The balcony seemed unsafe and outdated

2026-03-16 • via Nuitee
J
Janet • couple • us
10
Excellent!
Pros:

Our favorite location In Frisco

Cons:

No negative comments about the property or staff.

2026-03-10 • via Nuitee
C
Crystal • family_with_children • us
8
2026-03-04 • via Nuitee
W
White • couple • us
10
2026-03-02 • via Nuitee
V
V2359RPamyg • Family
10
Great customer service
Pros:

Marcus was so helpful! I totally appreciated his help on where to put my luggage and where to go for dinner! Went out of his way to help me and my family

2026-02-28 • via Tripadvisor
S
Sandy • extended_group • us
6
2026-02-27 • via Nuitee
A
Amber • couple • us
10
2026-02-26 • via Nuitee
A
Ashley • family_with_children • us
10
2026-02-26 • via Nuitee
Z
Z2478SFdrewc • Family
10
Outstanding service
Pros:

Everyone on the staff was amazing!

2026-02-22 • via Tripadvisor
A
AlanHastings • Business • Dallas, Texas
10
Great Hospitality
Pros:

Marcus was great friendly and helpful. I look forward to my vacation. 🎉

2026-02-20 • via Tripadvisor
M
Matthijs • extended_group • nl
8
Pros:

De kamer was ruim.
De kamers zijn heel stil. Er dringt geen geluid van buiten de kamer door.

Cons:

Interieur is gedateerd en er hing een muffe lucht in de kamer.

2026-02-12 • via Nuitee
J
jhanem2026 • Family
10
Great accommodation and pleasant people
Pros:

Marcus was the most amazing host. He was so helpful. His hotel has always been very accommodating whenever we come. My daughter has come to multiple competitions here and have no complaints at all. Thank you so much Embassy Frisco.

2026-02-07 • via Tripadvisor
P
Passport31785969555 • Family
10
Great Stay & Helpful Host
Pros:

I had a great time during my stay. Marcus was incredibly helpful and shared amazing suggestions that made our visit even better while we were in town for a wedding. Highly recommend!

2026-02-06 • via Tripadvisor
9
948sagea • Family
10
Excellent experience thanks to Marcus
Pros:

We had a wonderful stay! Marcus was fantastic and gave us great recommendations while we were attending a wedding. Everything was smooth and enjoyable.

2026-02-06 • via Tripadvisor
R
Ronny • solo_traveller • us
10
Pros:

Service

Cons:

Closes. Early. Bfa a t

2026-01-29 • via Nuitee
M
Michell • couple • us
7
Pros:

This location is ideal for shopping.

Cons:

The rooms were not as clean as I would like. The first room was really hot. The staff changed our room and we were more comfortable.

2026-01-28 • via Nuitee
M
Mireya • family_with_children • us
10
2026-01-24 • via Nuitee
C
Cruz • couple • us
8
Pros:

Everything was clean. Martavius was great! He gave the best customer service!

Cons:

The show could have been cleaned better

2026-01-22 • via Nuitee
E
estanislada • solo_traveller • us
7
Less than expected
Pros:

Easy t park and walk around

Cons:

Air conditioning did not work. Warm weather. We would wake up during the night from the heat. Woke up sweaty. Reported problem to front desk. Maintenance man came by. Problem not fixed
Social hour - bartender rude acted like we were a nuisance social hour snacks - not worth the effort. Two little plastic drinks w watered down beverage n a few peanuts - served by a bartender who did not want to be there- terrible atmosphere.

2026-01-22 • via Nuitee
T
Triche • solo_traveller • us
8
2026-01-22 • via Nuitee