Crowne Plaza London - Gatwick Airport by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (1953 reviews)
Langley Drive, Langley Green , Crawley , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great service
Lovely hotel
Cons:
Small standard rooms
Location can be far for some

Categories

Cleanliness
7.91
General sentiment indicates a clean hotel, but some reviews mention minor issues.
Service
8.88
Numerous mentions of excellent service from various staff members, particularly Ms. Himani.
Location
7.92
Generally mentioned as a good location, but one review pointed out it was far for some guests.
Room Quality
7.87
Standard rooms are mentioned as small, but club rooms received praises.
Amenities
8.4
Club lounge and breakfast amenities were well-received by guests.
Value for Money
8.36
Guests felt they received good value for the quality of service and amenities.
Food and Beverage
7.91
Positive remarks about the dining experience, though some minor issues were noted.
Overall Experience
8.38
Overall positive experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:51

Property Description

Convenient Location near Gatwick Airport
This modern hotel is a short 5-minute drive from London Gatwick Airport, making it an ideal choice for travelers. With easy access to Crawley and Three Bridges rail stations, guests can reach central London effortlessly.

Ideal for Business and Leisure
Situated next to Manor Royal Business District, the hotel is perfect for business travelers visiting multi-national companies in the area. Additionally, its proximity to Crawley Leisure Park and Crawley Town Centre makes it a great choice for leisure guests looking to explore the surroundings.

Amenities for Comfort and Relaxation
Guests can enjoy a fully equipped gym that is complimentary for residential guests, perfect for staying active during their stay. The hotel's Cube Restaurant offers modern English cuisine, while Bar 92 provides a variety of menu options for a relaxing dining experience.

Book now to experience convenience, comfort, and top-notch amenities at Crowne Plaza London-Gatwick!

Important information:

Parking costs GBP 12.00 per night and there is no need to book in advance. Please note that you must register your car on arrival at the hotel or risk a fine.

Our reception team can book a taxi for you and this will cost GBP 18.00 from hotel to airport.

All rooms are non-smoking.

The Cube Restaurant offers daily serviced hot buffet Breakfast to Take Away from 06:30am to 10:00am. Room service menu (Hot and cold meals) are available from 12:00 noon until 10:00 pm. In addition, cold sandwiches and soup will be available 24hrs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8.2
Based on 1953 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
C
charmaine solo_traveller gb
5
2026-09-01 via Nuitee
P
Paul couple gb
1
Slept very little was a waste of money
Pros:

The bar

Cons:

Room wasnt what was advertised
Dated
Terrible condition
Massive light shining through the window all night

2026-08-31 via Nuitee
P
Pablo solo_traveller gb
10
Pros:

The staff was excellent, kind and friendly, the Restaurant also was very good meals.

Cons:

Would like more near to Airport.

2026-08-31 via Nuitee
H
hendersonj2026 Family
10
NICE STAFF
Pros:

We had a wonderful stay at the hotel, and one of the highlights was definitely the food. Chef Idris made every meal truly memorable during the breakfast.
A big thank you to Chef Idris and the staff for the excellent food and hospitality.

2026-08-29 via Tripadvisor
O
ofosug2026 Family
10
GEATE EXPERIENCE FROM THE CHEF
Pros:

Excellent location, lovely breakfast. Idris is an amzing Chef. He spoke to us politely and took our orders. He made our breakfast 😋 😍

2026-08-29 via Tripadvisor
B
beckyn645 Business
10
Highly recommended
Pros:

Alyssa was very helpful and kind during my stay here. Highly recommended :)

2026-08-28 via Tripadvisor
A
Antonov solo_traveller gb
5
The stay was poor with uncomfortable beds and poor food being served.
Pros:

It looked quiet sleek

Cons:

Poor sleep and very poor food quality

2026-08-27 via Nuitee
H
Harry couple ca
7
The stay was adequate given the above inadequacies
Pros:

The bed was comfortable

Cons:

The toilet didn’t flush well

The safe wasn’t operational when we arrived

The heat/air was difficult to adjust

The toilet seat kept falling down during use

The location was not good for people with mobility problems

The cost of breakfast was too high

2026-08-26 via Nuitee
T
Theresa couple gb
9
2026-08-26 via Nuitee
T
Thomas solo_traveller fr
10
2026-08-25 via Nuitee
V
V2907ZUbrianw Family Annapolis, Maryland
10
3 Week Stay! 🙂
Pros:

We stayed for 19 days as a combination of business and personal holiday. Had a great time, we only had one minor maintenance issue and that was resolved within a couple hours while we were away.

The service staff was great. They seemed to recognize enough they got comfortable speaking to us at breakfast and just generally making sure my wife and I were satisfied.

Crawley isn’t the most happening place in the UK, but when I come back this place will be my first choice.

2026-08-24 via Tripadvisor
T
Tony solo_traveller ae
5
I was generally happy with my stay, although there were two disappointing aspects to it
Pros:

The room was clean, tidy and comfortable. The bed was very comfortable and everything felt clean and well maintained. Both the air conditioning and shower worked very well, maintaining a consistent and comfortable temperature throughout my stay.

Overall, I was satisfied with the room and found it comfortable and pleasant.

The breakfast, however, was just adequate. While there was enough available, I felt the overall choice, quality and presentation could have been better.

Cons:

lthough I was generally happy with my stay, there were a couple of areas that were disappointing and could certainly be improved.
Breakfast:
For breakfast, I ordered a very softly cooked, (French-style) cheese omelette. Unfortunately, what arrived was more like a pancake. It was overcooked on one side and undercooked on the other, and was not what I would expect from a properly prepared French-style omelette.
Room:
The room itself was comfortable and clean. However, when I opened the curtains, I was very disappointed to see that the outside of the window was extremely dirty, with a large amount of bird mess across the glass. This really spoiled the view and gave a poor impression, particularly as the rest of the room was well maintained.

2026-08-24 via Nuitee
G
George couple ro
9
A very good hotel for transit
2026-08-24 via Nuitee
7
785steview Couples Brasov, Brasov County, Central Romania, Transylvania
10
Just Amazing place and beautiful lovely reception staff! ❤️
Pros:

Where do I start from.the moment you arrive the reception staff are so lovely and helpful and truly care ! I have been to a few CPs like London and Plymouth This one at Gatwick they truly care ! Ask how you are and if u need anything else! Nothung is too much for them ❤️
A special thank you to Vijaya nothing is too nuch for her she goes beyond her role her customer service is second to none ! I have seen her interact with guests she is truly professional and never is sad or unhappy truly a remarkable person! Also a big thank you to Albert he is a true star too and goes beyond nothing is too much for him going out the way to locate a luggage trolley or giving advice and helping guests with any difficulties he is always alert and never keeps guests waiting and truly cares about people these two amazing staff members needs to be recognised and rewarded for their service ! Also ti the amazing other reception staff who are so lovely and helpful in every sense .
The breakfast is really good needs improving though more choices like eggs benidict etc.
I believe the Dinner menu needs improving I had the butter chicken curry the chicken was so dry and the sauce was covering it how dry it so was also the burger my partner had the bun was so hard it was inedibale .
But the overall stay was truly lovely and from the restaurant staff are so attentive and care too .
I will be returning end of month cant wait! ❤️❤️

2026-08-23 via Tripadvisor
N
Nadya solo_traveller fr
5
2026-08-22 via Nuitee
A
alberto solo_traveller it
9
Comodo per aeroporto
Pros:

Comodità, navetta e cordialità. Ottima colazione a buffet

Cons:

L'arredamento della stanza un po' datato con moquette.

2026-08-22 via Nuitee
S
Simon solo_traveller au
8
2026-08-21 via Nuitee
C
Craig couple gb
7
2026-08-21 via Nuitee
M
Maura couple gb
9
Comfortable and clean hotel. With good breakfast.
Pros:

Comfortable bed and lovely clean room

Cons:

Fridge wasn’t working but they brought me ice and offered to fix but I didn’t want workmen in my room as I was tired. Also the water pressure for shower in my room wasn’t great. But good enough.

2026-08-20 via Nuitee
A
Anita couple nl
8
Pros:

Goede ligging en goede faciliteiten

2026-08-19 via Nuitee