Crowne Plaza London - Gatwick Airport by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (1714 reviews)
Langley Drive, Langley Green , Crawley , gb

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great service
Lovely hotel
Cons:
Small standard rooms
Location can be far for some

Categories

Cleanliness
7.91
General sentiment indicates a clean hotel, but some reviews mention minor issues.
Service
8.88
Numerous mentions of excellent service from various staff members, particularly Ms. Himani.
Location
7.92
Generally mentioned as a good location, but one review pointed out it was far for some guests.
Room Quality
7.87
Standard rooms are mentioned as small, but club rooms received praises.
Amenities
8.4
Club lounge and breakfast amenities were well-received by guests.
Value for Money
8.36
Guests felt they received good value for the quality of service and amenities.
Food and Beverage
7.91
Positive remarks about the dining experience, though some minor issues were noted.
Overall Experience
8.38
Overall positive experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:51

Property Description

Convenient Location near Gatwick Airport
This modern hotel is a short 5-minute drive from London Gatwick Airport, making it an ideal choice for travelers. With easy access to Crawley and Three Bridges rail stations, guests can reach central London effortlessly.

Ideal for Business and Leisure
Situated next to Manor Royal Business District, the hotel is perfect for business travelers visiting multi-national companies in the area. Additionally, its proximity to Crawley Leisure Park and Crawley Town Centre makes it a great choice for leisure guests looking to explore the surroundings.

Amenities for Comfort and Relaxation
Guests can enjoy a fully equipped gym that is complimentary for residential guests, perfect for staying active during their stay. The hotel's Cube Restaurant offers modern English cuisine, while Bar 92 provides a variety of menu options for a relaxing dining experience.

Book now to experience convenience, comfort, and top-notch amenities at Crowne Plaza London-Gatwick!

Important information:

Parking costs GBP 12.00 per night and there is no need to book in advance. Please note that you must register your car on arrival at the hotel or risk a fine.

Our reception team can book a taxi for you and this will cost GBP 18.00 from hotel to airport.

All rooms are non-smoking.

The Cube Restaurant offers daily serviced hot buffet Breakfast to Take Away from 06:30am to 10:00am. Room service menu (Hot and cold meals) are available from 12:00 noon until 10:00 pm. In addition, cold sandwiches and soup will be available 24hrs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.2
Based on 1714 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
S
Shaun solo_traveller gb
10
2026-02-08 via Nuitee
A
Amber couple gb
4
2026-01-30 via Nuitee
D
Damilola couple gb
8
Lovely hotel and staff
Pros:

Accommodation and service was very good.

Cons:

The lift wasn't working

2026-01-30 via Nuitee
A
anthony solo_traveller gb
10
Pros:

Good location and a nice up grade to a suite which was very nice ! Good breakfast

Cons:

The gym is small and a lot of items didn’t work

2026-01-30 via Nuitee
A
Audrey couple ie
10
Relaxing and comfortable
Pros:

Comfortable

Cons:

Nothing

2026-01-28 via Nuitee
D
Dyer couple gb
7
2026-01-26 via Nuitee
R
Rachael couple im
10
10/10 - would recommend.
Pros:

The room was great. Super comfy beds and a really nice and clean little suite area. The staff were all amazing, very helpful and really friendly. Breakfast was really good, lots of options.

Cons:

The front door was broken, we struggled to get in and out but honestly it was more funny than anything.

2026-01-25 via Nuitee
S
Sam family_with_children gb
9
Pros:

The breakfast

Cons:

All was good

2026-01-22 via Nuitee
T
Theresa couple gb
8
Great healthy food choices at this hotel
Cons:

Room service forgot my receipt for dinner and it’s been a pain trying to obtain this after check out. I’ve now been given an email address and am waiting.

2026-01-20 via Nuitee
A
ANNA couple gb
9
Enjoyable
Pros:

Staff were bery polite food was great

Cons:

We needed shuttle bus at 2.30am unfortunately they didn’t run so we had to order taci

2026-01-19 via Nuitee
F
Farrah-Liyana couple gb
5
Lovely location
Pros:

Cosy room, nice bed, great staff

Cons:

Blood spots on pillowcase, no fan in bathroom, someone knocking and coming into the room despite me saying I'm in there early in the morning

2026-01-19 via Nuitee
S
sandrine solo_traveller be
10
2026-01-19 via Nuitee
B
Balazs couple gb
4
I think this would match 3 star hotels. Overall feeling is not a 4 star
Pros:

In room was cafe, tea, milk, small chocolate, 2 bottle of water, kettle, fridge.

Cons:

I think this would match 3 star hotels. Overall feeling is not a 4 star.
First We got a room which did not match with the picture on booking.com - small old school room, but when We asked reception they changed it to their renovated room which was shown on the picture. We got room 707 and every time our neighbour flushed the toilett there was a noisy whistling sound which was abit disturbing during night.
Wall mounted separate air condition not a central cooling or heating system which has pro & contra.
Breakfast did not match our expectations comparing to other European 4 star hotels, even Cafe from machines was not good, buns and bread (only toast) choice was terrible and buns were not too fresh.
But if you only want English breakfast, it will maybe good for you.
At the breakfast area there were dirty spots on the chairs I had a bad feeling sitting down & there was carpet on the floor which is not acceptable at breakfast area.

2026-01-19 via Nuitee
J
joedonnyk Business
10
Great experience
Pros:

Great service and hospitality by the whole staff.

Great facilities, and a special thank you to Puvana

2026-01-18 via Tripadvisor
D
Dreamer02614506468 Friends getaway
10
Am travelling a lot around the world and I can say this place one of most I like
Pros:

Nice place to stay in ,good location,quit, clean and excellent service
Helpful and lovely staff and big thanks to staff KAVI , she is welcoming and helpful with a smile.

2026-01-17 via Tripadvisor
V
vicheetrak Family
10
Great Hotel with excellent staff.
Pros:

We had a very good stay at the Crowne Plaza Gatwick. Amazing staff. One of the best Ive come across in UK. Excellent Breakfast with Excellent service from Georgia and Kavi who were outstanding in terms of courtesy and efficiency.
Not forgetting reception team who were amazing and super accommodating.

2026-01-17 via Tripadvisor
S
sebastiena769 Business World
10
Fantastic
Pros:

Great service ! Very helpful and good variety of food on the menu.
Definitely recommended

2026-01-17 via Tripadvisor
E
Excursion51645617658 Business
10
Breakfast
Pros:

Had breakfast here and it was a great experience. The food was fresh and enjoyable, but what really stood out was the service. Purva was extremely helpful, friendly, and attentive, making sure everything was perfect from start to finish. Her positive attitude really made the morning better. Would definitely recommend for a pleasant breakfast

2026-01-16 via Tripadvisor
I
Igor family_with_children ua
8
Pros:

Гарний персонал, чисто, хороша їжа

Cons:

Шум від дороги, треба вибирати місце для тиші

2026-01-16 via Nuitee
N
nazikg2026 Business
8
Warm smiles of Paul and Puvana as well as their readiness to help to every guest which need staff’s help makes the brea
Pros:

The staff was really friendly this is the thing I appreciate the most about service especially Paul and Puvana.

2026-01-15 via Tripadvisor