Crowne Plaza London - Gatwick Airport by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (1715 reviews)
Langley Drive, Langley Green , Crawley , gb

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great service
Lovely hotel
Cons:
Small standard rooms
Location can be far for some

Categories

Cleanliness
7.91
General sentiment indicates a clean hotel, but some reviews mention minor issues.
Service
8.88
Numerous mentions of excellent service from various staff members, particularly Ms. Himani.
Location
7.92
Generally mentioned as a good location, but one review pointed out it was far for some guests.
Room Quality
7.87
Standard rooms are mentioned as small, but club rooms received praises.
Amenities
8.4
Club lounge and breakfast amenities were well-received by guests.
Value for Money
8.36
Guests felt they received good value for the quality of service and amenities.
Food and Beverage
7.91
Positive remarks about the dining experience, though some minor issues were noted.
Overall Experience
8.38
Overall positive experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:51

Property Description

Convenient Location near Gatwick Airport
This modern hotel is a short 5-minute drive from London Gatwick Airport, making it an ideal choice for travelers. With easy access to Crawley and Three Bridges rail stations, guests can reach central London effortlessly.

Ideal for Business and Leisure
Situated next to Manor Royal Business District, the hotel is perfect for business travelers visiting multi-national companies in the area. Additionally, its proximity to Crawley Leisure Park and Crawley Town Centre makes it a great choice for leisure guests looking to explore the surroundings.

Amenities for Comfort and Relaxation
Guests can enjoy a fully equipped gym that is complimentary for residential guests, perfect for staying active during their stay. The hotel's Cube Restaurant offers modern English cuisine, while Bar 92 provides a variety of menu options for a relaxing dining experience.

Book now to experience convenience, comfort, and top-notch amenities at Crowne Plaza London-Gatwick!

Important information:

Parking costs GBP 12.00 per night and there is no need to book in advance. Please note that you must register your car on arrival at the hotel or risk a fine.

Our reception team can book a taxi for you and this will cost GBP 18.00 from hotel to airport.

All rooms are non-smoking.

The Cube Restaurant offers daily serviced hot buffet Breakfast to Take Away from 06:30am to 10:00am. Room service menu (Hot and cold meals) are available from 12:00 noon until 10:00 pm. In addition, cold sandwiches and soup will be available 24hrs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.2
Based on 1715 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
C
Christine couple gb
5
I would not want this every time I came and stayed with you!
Pros:

Bed fine room fine, breakfast brilliant, staff great and so on BUT ?

Cons:

Room is not what we wanted we asked for twin, but the staff tried to sort it out, but no good! . Ok let’s move on to dinner in the restaurant,I invited my family who live in crawley about 200yds from the hotel. Six of us, my son and his wife ate there dinner after we had all finished,kitchen and waiting’s staff completely out of sink, they helped with a free drink and some discount But the evening was ruined, I believe the staff were sorry but it was to late. If I had the time i could tell you everything that went wrong with dinner service, but there’s no point.

2026-03-06 via Nuitee
M
Maria family_with_children gb
10
2026-03-02 via Nuitee
C
Catherine couple fr
8
Pros:

Friendly staff and delicious breakfast.

Cons:

Paid parking

2026-03-02 via Nuitee
M
Marc couple gb
8
2026-03-01 via Nuitee
F
Faridah solo_traveller gb
8
2026-02-27 via Nuitee
A
alexuI8399OE Business
10
Great Service
Pros:

Sanjey looked after everyone

2026-02-24 via Tripadvisor
9
987hilaryj Business
10
An enjoyable stay, well hosted.
Pros:

Great stay. Thank you to Sanjay at the CP LGW club lounge. Great service!

2026-02-24 via Tripadvisor
M
mattbG2660XB Solo travel Leamington Spa, Warwickshire, England
10
Great stay
Pros:

Great experience staying here.. my flight arrived late.. I called reception and the kind lady immediately arranged a taxi (half the price of Uber!) ..it arrived in minutes and I was checked in 15 minutes later.
The breakfast spread was one of the best ive ever seen so felt I had to compliment the Chef Paul who was clearly doing a great job.
I really appreciated the overall quality of staying here.

2026-02-23 via Tripadvisor
S
Sheila couple gb
8
2026-02-23 via Nuitee
Y
Yaser solo_traveller be
10
2026-02-23 via Nuitee
N
NetinK1 Solo travel
10
Very comfortable and pleasant
Pros:

Great hospitality and warmth
Was really looked after as a guest.
Special appreciation for Kavi( breakfast lounge),Manju and prem( bar) for their service and courtesy.

2026-02-19 via Tripadvisor
T
Tim57_12 Couples London, England
10
Best hotel experience at Gatwick
Pros:

We stayed here on our way to Tenerife and on our return, leaving our car in the car park.The facilities and the cleanliness were top rate, and value for money was excellent.

But the standout were the staff. I will mention just a few - Adala and Soumaya on front desk, Manjula in the bar/restaurant, and Paul and Georgia in breakfast. All of them were professional and attentive.

2026-02-13 via Tripadvisor
F
FarisMughairi Business Muscat, Muscat Governorate
8
Good Experience
Pros:

It’s situated in a good location. Walking distance from a lot of shops and resteraunt’s
Nice Atmosphere, clean rooms and good Value for money. Service is good with all the employees. Long list of them while I stayed here a month so I’ll mention the few I remember.
Ihsan, Victoria, Manjula, Samad, Sanjay, Paul the chef and Daviana. Of course there were others in the service department, house keeping and front Desk. There names all escape me now but a good team.

2026-02-12 via Tripadvisor
L
L7222GNandrewh Business Bromyard, Herefordshire, England
10
Good facilities and well placed with good staff and friend atmosphere
Pros:

Excellent facilities and staff, made to feel very welcome, all staff are extremely helpful especially Paul Purana who assisted with breakfast service. Outstanding experience

2026-02-12 via Tripadvisor
J
johnmQ4695XT Business
10
Excellent service
Pros:

Manjula was absolutely lovey and her service was excellent.

2026-02-11 via Tripadvisor
D
darinek2026 Business
10
Excellent
Pros:

The service was amazing, the staff are very helpful and cheerful. The chef is hardworking and kind person. I enjoyed my breakfast, thank you for your services.

2026-02-09 via Tripadvisor
C
Compass39511139938 Business
10
Nice Hotel
Pros:

Good clean room and staffs are polite , provided good service and food was nice prepared by Paul.I enjoyed my stay there.

2026-02-09 via Tripadvisor
S
Shaun solo_traveller gb
10
2026-02-08 via Nuitee
D
Dongnik Business
10
Pleasant experience
Pros:

Excellent staff , club rooms are great. Himani at the reception is very informative and welcoming.. overall enjoyed the stay

2026-02-06 via Tripadvisor
J
junliny2026 Solo travel
10
Great stay,shout-out to SANJAY!
Pros:

Crowne Plaza London Gatwick Airport is amazing!Nice environment,spotless clean,and warm service.I’d like to give a special shout-out to SANJAY for the proactive greeting and thoughtful drink inquiry—such a lovely stay,highly recommended!

2026-02-06 via Tripadvisor