Crowne Plaza London - Gatwick Airport by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (1928 reviews)
Langley Drive, Langley Green , Crawley , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great service
Lovely hotel
Cons:
Small standard rooms
Location can be far for some

Categories

Cleanliness
7.91
General sentiment indicates a clean hotel, but some reviews mention minor issues.
Service
8.88
Numerous mentions of excellent service from various staff members, particularly Ms. Himani.
Location
7.92
Generally mentioned as a good location, but one review pointed out it was far for some guests.
Room Quality
7.87
Standard rooms are mentioned as small, but club rooms received praises.
Amenities
8.4
Club lounge and breakfast amenities were well-received by guests.
Value for Money
8.36
Guests felt they received good value for the quality of service and amenities.
Food and Beverage
7.91
Positive remarks about the dining experience, though some minor issues were noted.
Overall Experience
8.38
Overall positive experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:51

Property Description

Convenient Location near Gatwick Airport
This modern hotel is a short 5-minute drive from London Gatwick Airport, making it an ideal choice for travelers. With easy access to Crawley and Three Bridges rail stations, guests can reach central London effortlessly.

Ideal for Business and Leisure
Situated next to Manor Royal Business District, the hotel is perfect for business travelers visiting multi-national companies in the area. Additionally, its proximity to Crawley Leisure Park and Crawley Town Centre makes it a great choice for leisure guests looking to explore the surroundings.

Amenities for Comfort and Relaxation
Guests can enjoy a fully equipped gym that is complimentary for residential guests, perfect for staying active during their stay. The hotel's Cube Restaurant offers modern English cuisine, while Bar 92 provides a variety of menu options for a relaxing dining experience.

Book now to experience convenience, comfort, and top-notch amenities at Crowne Plaza London-Gatwick!

Important information:

Parking costs GBP 12.00 per night and there is no need to book in advance. Please note that you must register your car on arrival at the hotel or risk a fine.

Our reception team can book a taxi for you and this will cost GBP 18.00 from hotel to airport.

All rooms are non-smoking.

The Cube Restaurant offers daily serviced hot buffet Breakfast to Take Away from 06:30am to 10:00am. Room service menu (Hot and cold meals) are available from 12:00 noon until 10:00 pm. In addition, cold sandwiches and soup will be available 24hrs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8.2
Based on 1928 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
P
Priyamwada family_with_children gb
6
Pleasant stay.
Pros:

Breakfast was good. We needed vegetarian food and the chef was kind enough to prepare it for us. Hotel room was clean.

Cons:

Room service very slow needs to improve. Some items we requested the staff forgot to give it to us. Overall a good experience though.

2026-08-07 via Nuitee
J
John solo_traveller gb
5
Good hotel but awful showers
Pros:

Location and cleanliness

Cons:

Terrible shower with hardly any water pressure.

Wasn’t restricted to my room as the other 4 in our party all had same issue.

2026-08-05 via Nuitee
G
Guðrún couple is
7
Fín staðsetning
Pros:

Morgunverður mjög góður og frábær starfsfólk og þjónusta

Cons:

Herbergið og hótelið þarnast aðeins uppfærslu margt orðið soldið þreytt

2026-08-05 via Nuitee
J
John solo_traveller gb
9
2026-08-05 via Nuitee
M
Michael couple gb
10
Pros:

Location

Cons:

Little bit expensive for drinks etc

2026-08-03 via Nuitee
Z
zane solo_traveller gb
9
Brilliant
Pros:

I am a very frequent traveler in the travel industry. The business rates would attract much more stays from me .

Cons:

Half the car park was blocked off for a function thus restricting parking.

2026-08-02 via Nuitee
C
Carly couple gb
10
Pros:

Nice and clean

2026-08-02 via Nuitee
B
Briant solo_traveller gb
10
2026-08-02 via Nuitee
A
Andrea couple gb
9
A bewildering journey was soothed beautifully by real professional staff.
Pros:

In reception I was lucky to be looked after by Sophie. Apparently a trainee, but this lady was seriously professional; beautifully courteous and overwhelmingly helpful to this very tired and not-very-frequent traveller.

Cons:

Many of the other people staying at this hotel seemed rather brusque, rude and discourteous. It baffles me why people need to be so rude to staff who are clearly trying their hearts out to be as helpful as possible.

2026-08-02 via Nuitee
S
Shpetime solo_traveller au
5
Pros:

The staff and the food was amazing
Cleaners were very friendly

Cons:

The bad smell in the room which made us sick, it smells like dirty wet carpet was not happy or comfortable

2026-08-02 via Nuitee
A
ankitg846 Business
10
Perfect stay
Pros:

Good hotel, well located and easily accessible. Staiss is really courteous and happy to help. The lounge and restaurant is also well equipped with plenty food and drink options. Rooms and gym also good. Privana at restaurant is a good host and serves with smile.

2026-07-30 via Tripadvisor
C
chrispT5556OP Family
10
Super friendly hotel and quiet and extremely comfortable.
Pros:

Wonderful hotel for overnight stay prior to flying. We had a family room for one night (2 adults one child). Possibly the most comfortably beds in a hotel room. Fruit platter in the room along with bottled water (stayed in far more expensive 5 star hotels which provide neither). Breakfast was excellent and set us up for a long days travel ahead. Room was extremely quiet and had everything you could need. Check-in and out staff all super friendly - as were staff at breakfast. Whilst the room may be a little dated, the friendliness of staff and little touches more than make up for that. I’ve already booked again for October (that will be our 3rd booking for pre-Gatwick flights).

2026-07-24 via Tripadvisor
A
Andrew solo_traveller gb
10
2026-07-24 via Nuitee
F
FarazShamshad Business Gurugram (Gurgaon), Gurgaon District, Haryana
10
Excellent Service and Warm Hospitality from Puvana
Pros:

Had a lovely breakfast experience at the Cube Restaurant, Crowne Plaza Gatwick, thanks to Puvana’s warm and attentive service. She was friendly, professional, and made sure we were well looked after. Her welcoming nature made a great start to our day. Thank you, Puvana, for your excellent hospitality.

2026-07-23 via Tripadvisor
D
David couple gb
8
2026-07-23 via Nuitee
C
ClareH112358 Business
10
Excellent staff
Pros:

Stayed for a month for work and it was great. Rooms were small but well equipped.
Breakfast was great. Privana was lovely and Alyssa is an absolute star! She always greeted me by name and was friendly and chatty 😊

2026-07-22 via Tripadvisor
S
simontQ9505XJ Couples
10
Great hotel
Pros:

Great location, clean hotel exceptional staff. Bed bit hard for our liking. Shout out to Paul, breakfast chef, Sofia on reception & Alysia breakfast host.

2026-07-21 via Tripadvisor
S
Simon solo_traveller au
9
Pros:

Location, breakfast & wonderful staff

Cons:

Bed was ok but bit hard.

2026-07-21 via Nuitee
A
Anabela family_with_children ie
8
2026-07-21 via Nuitee
S
Soopramanien couple gb
7
Cons:

The air conditioning unit made a lot of rattling didn’t sleep well

2026-07-19 via Nuitee