The Mang-Yan Grand Hotel powered by Cocotel

This hotel is terrible. Way over priced. There is t even an elevator. The is no refrigerator and charged us 50 pup for ice.there are no black out curtains and absolutely no be linen expect a loser fitted matters sheet and a small thin shawl fit for a ten year old. They stop the breakfast buffet at 9 am so most guests that stay out late will miss it. No ketchup pack shampoo and a dish towel but no other face cloth. Not even a single chair or table, luggage rest or bedside lamp. The noisy weak aircon is so old the temperature is in Fahrenheit and the TV with no reception or movies, is so old it has no HDMI cable.
This is what happens when cheap off shore owners open a hotel in the PH.
I feel sorry for the staff.

Had the worst experience staying at this hotel. The manager and staff charged us for a missing towel that they didn’t even provide in the first place. It’s obvious that this is a scheme to charge guests extra, tyaka lang nila sinabi kung kelan paalis na kami. LOL NEVER AGAIN.

Staff was very friendly and helpful at all times. Even at stressful situations, they kept their poise and tried their best to meer our needs.

Lage, Freundlichkeit und Service spitze!!!

Location

The location is good, not beachfront but walking distance. With pool so it's a plus. Room's not cramped, bed was comfortable. Lobby is spacious. With improvement on their service, the hotel will be great.

RESORT.
The resort is not beach front, but short walking distance to the beach. Lobby is spacious as well. It has a pool too, which is a plus. The pool side restroom smelled bad, but looks clean naman, so maybe its from their sewer?

RESTAURANT.
No idea. It's closed, we asked FD what time it will be opened, "Pag nagka available na staff". 😅 But the plated breakfast was served there.

ROOM/S.
We booked several rooms there, one has leak in the bathroom. Again, it was raised sa FD and she answered "ano pong gagawin?". She really did hit a button there, na-highblood ang SRs namin. 😅
The double room where we stayed is okay, not cramped. The bed is surprisingly comfortable, as well. But the cr has smell. 🤢

SERVICE.
They need basic hospitality training. Upon arrival, we were greeted by an unwelcoming front desk officer. She was busy selling chichiria. 😅 Every request have to be followed up, from simple housekeeping (which by the way is upon request daw pala) to request for an extra floor mat, repairs sa leaking cr. Sa staffs naman, parang takot sila sa guests, d naman kami nangangagat. 🤣 They avoid eye contact kahit face to face na kayo. Room service experience was magulo din. They didn't informed us that our order was unavailable, we had to follow up again, and that's when we found out that we're waiting for nothing. And when we called again to change our order since it's not available, another staff said it was available. The confusion! 😅 But I think they're doing their best naman. 😊

VERDICT.
Location wise, it's good. Besides the odor, it's clean. The pool is a plus. With a proper hospitality training, this hotel will be great.

The staff were friendly and helpful. I was able to change rooms when I didn't have hot water. The location, close to White Beach, was good. The pool was very good, though it didn't open until 9am.

While the property itself was good, the service and staff were disappointing and lacked friendliness.

Hotel staff are very accommodating

Front Desk staff is great.

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