The Mang-Yan Grand Hotel powered by Cocotel

Hotels
6.4 (33 reviews)
Bakawan Road White Beach , Puerto Galera , ph

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Lage
Freundlichkeit
Service
Cons:
Kein Lift vorhanden

Categories

Cleanliness
5.11
No specific mention; concerns about lack of lift may imply lower cleanliness standards.
Service
8.08
Service and friendliness praised as excellent in the review.
Location
8.12
Lage (location) noted as a pro, indicating it is a positive aspect.
Room Quality
5.97
Standard quality for this hotel tier.
Amenities
6
Standard quality for this hotel tier.
Value for Money
5.96
Standard quality for this hotel tier.
Food and Beverage
6.01
Standard quality for this hotel tier.
Overall Experience
5.98
The overall experience reflects mixed sentiments, with strengths in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 16:18

Property Description

Luxurious Beachfront Accommodation
Experience 4-star luxury at The Mang-Yan Grand Hotel powered by Cocotel in Puerto Galera. Indulge in a serene garden, relax on the terrace, and savor delectable meals at the on-site restaurant.

Relaxation and Recreation
Unwind by the private beach area or take a refreshing dip in the indoor pool. Enjoy the convenience of room service and stay connected with complimentary WiFi.

Convenient Location and Service
Explore nearby attractions like White Beach and Aninuan Beach. The hotel's reception provides helpful information for your excursions. Start your day with a delicious Asian breakfast before venturing out.

Book now for a memorable stay at The Mang-Yan Grand Hotel powered by Cocotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for ₱ 1,400 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 33 reviews
Cleanliness: 5.11
Service: 8.08
Location: 8.12
Room Quality: 5.97
Amenities: 6
Value for Money: 5.96
Food and Beverage: 6.01
Overall Experience: 5.98
A
Angela • family_with_children • at
8
Higher scores only because of the staff
Pros:

Staff was very friendly and helpful at all times. Even at stressful situations, they kept their poise and tried their best to meer our needs.

Cons:

Our toilet was clogged right away, but thankfully the hotel stadd fixed it very quickly. I'm not sure how old the hotel, but I'm sure the facilities have seen better days.

2025-12-31 • via Nuitee
S
Spicher • family_with_children • ch
8
Pros:

Lage, Freundlichkeit und Service spitze!!!

Cons:

Kein Lift vorhanden

2025-09-13 • via Nuitee
A
Allan • family_with_children • dk
7
2025-07-31 • via Nuitee
B
Brandon • group • us
2
Upon checkin rooms had only 1 pillow. No bath mat for the cr. Called front desk at check in to request pillows. Pillows
Pros:

Location

Cons:

Upon checkin rooms had only 1 pillow. No bath mat for the cr. Called front desk at check in to request pillows. Pillows never arrived took 4 phone calls to get a pillow. Staff not friendly and rude. Breakfast subpar and very small portions.

2025-05-26 • via Nuitee
J
Jacqueline • family with young children • au
10
Exceptional
2025-05-21 • via Nuitee
J
John • young couple • au
6
Pleasant
2025-05-18 • via Nuitee
A
Avegail • family with young children • ph
6
Good Hotel, Service Needs Improvement
Pros:

The location is good, not beachfront but walking distance. With pool so it's a plus. Room's not cramped, bed was comfortable. Lobby is spacious. With improvement on their service, the hotel will be great.

Cons:

Service needs improvement, the staffs need basic hospitality training. The toilets has smell, even the common restroom near the pool smelled bad. Restaurant closed.

2025-05-08 • via Nuitee
A
aegil17 • Family
6
Good Hotel, Service Needs Improvement
Pros:

RESORT.
The resort is not beach front, but short walking distance to the beach. Lobby is spacious as well. It has a pool too, which is a plus. The pool side restroom smelled bad, but looks clean naman, so maybe its from their sewer?

RESTAURANT.
No idea. It's closed, we asked FD what time it will be opened, "Pag nagka available na staff". 😅 But the plated breakfast was served there.

ROOM/S.
We booked several rooms there, one has leak in the bathroom. Again, it was raised sa FD and she answered "ano pong gagawin?". She really did hit a button there, na-highblood ang SRs namin. 😅
The double room where we stayed is okay, not cramped. The bed is surprisingly comfortable, as well. But the cr has smell. 🤢

SERVICE.
They need basic hospitality training. Upon arrival, we were greeted by an unwelcoming front desk officer. She was busy selling chichiria. 😅 Every request have to be followed up, from simple housekeeping (which by the way is upon request daw pala) to request for an extra floor mat, repairs sa leaking cr. Sa staffs naman, parang takot sila sa guests, d naman kami nangangagat. 🤣 They avoid eye contact kahit face to face na kayo. Room service experience was magulo din. They didn't informed us that our order was unavailable, we had to follow up again, and that's when we found out that we're waiting for nothing. And when we called again to change our order since it's not available, another staff said it was available. The confusion! 😅 But I think they're doing their best naman. 😊

VERDICT.
Location wise, it's good. Besides the odor, it's clean. The pool is a plus. With a proper hospitality training, this hotel will be great.

2025-05-07 • via Tripadvisor
P
Petrus • with friends • nl
4
to expensive
Cons:

The place was not clean, lots of cockroaches. The electricity did not work properly, so we could not charge our phone. And breakfast was not a buffet as was told.
The location was nice, but in total to expensive for what you get.

2025-05-01 • via Nuitee
D
David • solo traveller • au
5
A satisfactory and reasonably comfortable stay once adjusted to the limited service.
Pros:

The staff were friendly and helpful. I was able to change rooms when I didn't have hot water. The location, close to White Beach, was good. The pool was very good, though it didn't open until 9am.

Cons:

There was no cleaning service to rooms. The wifi was intermittent and the power shut down several times. The air conditioner was set too cold, was a bit noisy and blew directly onto the sleeper.

2025-04-22 • via Nuitee
M
Milan • family with young children • ph
10
Exceptional
2025-04-16 • via Nuitee
S
Santosh • family with young children • np
1
Very bad
Pros:

While the property itself was good, the service and staff were disappointing and lacked friendliness.

Cons:

The issue was primarily with the unwelcoming attitude of the front desk staff.

2025-04-12 • via Nuitee
N
Naturelavah • with friends • ph
9
Superb
2024-12-30 • via Nuitee
M
Mohammad • group • ca
9
Superb
2024-09-20 • via Nuitee
M
Marilyn • family with young children • jp
6
Pleasant
Pros:

Hotel staff are very accommodating

Cons:

Only 1 card key for the group.. a little bit pricey

2024-08-25 • via Nuitee
R
Ross • family
10
Pros:

Front Desk staff is great.

2024-08-18 • via Nuitee
R
Richard • young couple • nz
4
We will never go back there
Pros:

None

Cons:

The towel has a stain, the cabinet was broken,the shower pressure was weak, and only soap and toilet tissue ,broken tv remote control, limited WiFi, the breakfast poor, some of the staff was not nice .don't expect a view in the beach shore. They dontuave that

2024-07-06 • via Nuitee
E
Esther • group • ph
4
I don't think I will book a room again in this property.
Pros:

Breakfast was very basic and the portion is not enough to fill a hungry tummy. Location is okay.

Cons:

The standard bed is too small for two people. Several centimeters more could have made a difference. The room was not very clean particularly the bathroom with its broken wash basin. And the most annoying part was the crawling cockroaches. I wonder if they do pest control in this property.

2024-04-15 • via Nuitee
B
Brigida • family with young children • ca
1
Bad
2024-02-20 • via Nuitee
J
Jon • family with young children • gb
9
Superb
Pros:

This is one of the best hotels to stay when on White Beach Puerto Galera. Not only is the location super close, but you even get bonus facilities, like a swimming pool, which other hotels don't have. The staff is also welcoming and friendly.

Cons:

Wish there was a bit more variety in the included breakfasts.

2024-01-29 • via Nuitee