Hotel Casa Fuster

I have to share this story although I have never left a hotel review before. This message is very important for me to make clear. I am a solo female traveler who arrived at hotel Casa Fuster on March 20, 2026. For three weeks prior to my reservation, I had sent emails to the hotel requesting an early check-in on an upper floor room. I clearly stated in my emails that I knew I was just putting in a request and it was not a guarantee. When I arrived at the hotel at noon, I tried to check in, but was immediately told there were no rooms available. I asked if any notes have been put in my reservation and the lady at the front desk denied seeing anything. She then told me she the only room she had available was on the first floor, but it would be quiet. After such a long flight, I agreed and took the room on the first floor. Immediately maintenance had to come three times because the safe in my room wouldn’t lock or unlock. That could’ve been user error I admit. The only thing I did for the rest of the day was go up to their rooftop terrace and had an appetizer. I went to bed early since I had an early start the next day but by 7 PM woke up with the most horrific, excruciating stomach pains. By 1 AM I had to go to the emergency room where they diagnosed me with food poisoning. The next morning I went down to the front desk to confront them about the fact I had just had to spend $1200 at a hospital because I had food poisoning from their rooftop terrace. Immediately they were defensive and did not care and stood there, asking me what I wanted them to do about it. I thought then a good customer service agent would agree to comp me or help me in someway. Due to the fact I paid such an extreme emergency room bill. They called me in my room later to inform me that because nobody else got sick they didn’t care. From that point on they made everything difficult for me and treated me as if I was some scam artist trying to come and work a free night off of them. That does not make any sense since they were already holding about $2000 on my credit card. My first night I went to take a shower and there was no hot water in my room and I paid extra to have a room with a balcony and come to find out. They remove the door handle off of the balcony so you can’t open the door. I asked how I could get fresh air in the room and was told they shut down their system during the winter and there is no air. Later that same day I had to return to the emergency room because my stomach pains had gotten worse. I did end up finding out that it was my gallbladder and I needed emergency surgery to have my gallbladder removed. So I admit it was not food poisoning. However, I had to come back to the hotel doubled over in pain crying because I was in a country all by myself when I didn’t speak, the language and an emergency was happening to me. I did not understand. The hotel was completely heartless kept treating me like scum when I asked for an ambulance or a taxi to take me to the hospital the front desk manager pointed to the street and told me to go catch a taxi outside. I am not a world traveler and I don’t get to stay in very nice places very often and I had planned for this trip for two years and saved all of my money for it. Yet the hotel I’m paying a lot of money for absolutely was heartless, cold, and I was treated like scum. The only thing the hotel was concerned about was making sure I paid for everything. I am no way showed any signs that I was trying to work a free room off of them however the manager and even the general manager came and spoke down to me and acted like I was trying to do something wrong. Even though I was crying, doubled over in pain and clearly had my credit card they still were not satisfied. At one moment, I thought I was going to be nauseous at their counter and I asked if I could get a sprite and the only thing they were concerned about was who was going to pay for the eight dollar half filled bottle of Sprite I wanted. I am not one to bicker at a hotel and even though there was no air in the room, I was still toughing it out. But to be treated so horribly by a judgmental front desk, whose judgment was completely off, showed that they were greedy instead of caring. The customer service at this hotel was horrible and I’m ashamed that people would treat others this way. I do have one positive thing to say about the hotel, and that is that they have the best Belman ever. He went above and beyond to be compassionate, caring and helpful for me. He felt bad for what I was going through, and even walked me across the street to the pharmacy to help me get my prescriptions filled since I didn’t understand Spanish. Otherwise, if you are looking for a safe and comfortable and caring hotel, I would suggest highly to not stay there. Their prices are outrageous for the service that you get and the rooftop terrace is a complete nightmare. But overall, they made a very false judgment of me and treated me poorly because of their false judgment. I have always heard that Barcelona is known for pickpocketing and scam artists. However, I showed no signs of either and it even took me a few days to figure out why they were treating me so horribly. I feel the hotel owes me an apology at least but I know I will never receive one. I will post this posting several times to make sure it does not get taken down. Best of luck to you.

If you love art deco and even if you dont this is the best place i everything been to. Many thanks!!!!

Outstanding service, perfect location and absolutely beautiful interior!

Ideal location near lots of shopping but also quaint side streets and charming squares. Rooms are beautifully appointed and our suite was plenty spacious for the 3 of us. Super friendly staff, loved our balcony facing the main street, and fabulous tub!

What a wonderful hotel experience. The Casa Fuster is a beautiful building in and out in a great location. The rooms are very nice with excellent furnishings and products. But the true highlight is the top-notch, excellent, five-star service. What an incredibly service-minded staff!

Amazing stay! The hotel was beautiful, very clean and comfortable, and the staff were extremely friendly and helpful. Great location and delicious breakfast. I would definitely stay here again and highly recommend it!

Great Hotel located in the Heart of Barcelona. Right on Paseo de Gracia and Avenida Diagonal. Quality of Service and room comfort spectacular.
Close to restaurants stores and public transportation.

Really really lovely hotel with very helpful staff. The room was more than I could dream of and the room help was very very polite!

Will come back here one time...

We had 4 nights staying at the Casa Fuster Hotel over Valentines weekend. The whole stay exceeded our expectations by a successful mix of old school service with a modern twist. The staff were very helpful, professional and and friendly, and they dealt with a problem in the best possible manner. We did not have Breakfast at the hotel, but did have a dinner there which was just delicious. The location etc. of course great, and one has a strong sense of the place as was originally built as a private house ( Lucky Mr and Mrs Fuster!) We left having had a thoroughly enjoyable stay- a big thank you to all the Staff!

Very quaint and charming. Only 33 rooms. It was a fantastic location. In the heart of everything. Almost everything we wanted to do was within a 10 minute walk. Staff was great and helpful

The only thing that equals the impressive appearance of this hotel is the service you receive. ALL the staff are very helpful and polite. The breakfast offered is very good, varied and plentiful and your stay will be enhanced by the care taken of your room by the domestic staff.
The location was perfect for us at the “quieter” part of Barcelona in our opinion, most things to see are walkable between 20-30 minutes or the hop on hop off bus is a great option and the pick up is 5 minutes from the hotel. Book this hotel, you won’t regret it.

My husband and I totally enjoyed Casa Fuster a well appointed and well located luxury hotel. From the friendly doormen to our amazing concierge Montse we were always met with smiling faces eager to assist us in any way. Montse planned a fantastic itinerary for our short stay in Barcelona and went over the top in recognizing our 45th anniversary which was sincerely appreciated. We highly recommend Hotel Casa Fuster when visiting the great city of Barcelona.
Nancy & Brad 🇨🇦

We stayed at this hotel during our last stay in Barcelona. It was our first time at the casa Fuster as we stayed at other hotels before. We selected this property this time because of the city center location and the historic look.

First I have to say staff was very friendly all over the property.

The rooms are good but smoothie bit noisy and they added new tvs to the room but did not think about hiding cables, so these were visible and looked not nice.

Breakfast was a mess, the offer was small and not high quality and the breakfast room is located in the cellar with no day light, really cold and also mold seen on the walls.

For this price we will not go there any more there are better hotels in Barcelona

I stayed for a few days on a business trip and had chosen the hotel based on the listing as LHW hotel and location. The location is definitely great, the staff was very welcoming and friendly. The room was very nice and pretty much what I would expect from an LHW hotel. Nonetheless, I was a bit disappointed with the standard of the room and choice / buffet and service of the breakfast which I felt did not match the price.

First things first: the hotel is ideally located and looks stunning. The hotel staff is outstandingly friendly and professional as you can expect from a Leading Hotel Of The World.

However there have been a few downsides which only refer to my individual experiences and to room 224 (Deluxe category) in which I stayed. Those experiences might not be representative for other guests or guest rooms.

The interior design itself was very appealing and matched the pictures shown on the hotel website. The room was well equipped and the bathroom featured a very nice and richly filled amenity kit with products from Chopard. Also a complimentary bottle of water was provided - sadly not a standard anymore in nowadays. So far so good.

Although this guest room was separated from the corridor with even two doors it was very noisy during our stay. The room is not ideally located close to a sort of facility or cleaning station which means that trolleys are stored somewhere next to the door and you could hear the staff talking and receiving phone calls in front of the room even during the late evening and early morning hours. Noises of clinking dishes, glasses and slamming doors are a constant companion during the night. There is no noise cancellation at all. Despite the room is facing a little side street from which noise is echoing right into the room. I very often book and prefer rooms with city view but usually hotels of this category have noise insulated windows. That did not seem to be the case in that particular room. Despite windows cannot be opened as the window handle was detached. If I could rate the room for noise pollution, it truly deserves a 10 out of 10. Absolutely nothing for people who are sensitive to noise or who have to struggle with an autistic impairment. However I would like to emphasize that the housekeeping staff was always very friendly and professional and I am sure that they were not aware of the situation. Nonetheless it might be the best - for guests and staff - if they had a social space for breaks instead of using the hallway.

Although the room looked nice on the first sight it was very worn. The wallpaper had dozens of unpleasant stains and the wooden furniture was full of scratches, chips and dents. I was told that the hotel will face a renovation soon. However I have seen better maintained rooms in equally historic and iconic hotels.

Another disturbing thing is a way too short cable of the hair dryer which forces you to kneel in front of the sink and a non matching description for the use of the mixer tap. It takes studies of rocket sciences to figure out how to finally receive warm water although a description is placed next to the tap.

As one of us was vegan breakfast became a challenge. There were freshly and nicely prepared vegetables presented in a bowl with sausage next to it. Although there were tongs you could never be sure whether the tong for vegetables was not used for sausages and vice versa. That is not very thoughtful.

However once mentioned that one of us is vegan a very polite gentleman from the restaurant staff took care of us and arranged some individually and freshly prepared vegan food for us. The quality and taste of the food
was excellent. It was lovely prepared and presented. Service here was definitely way beyond expectations and matched highest standards. That for sure was hospitality at its best. Very well done. Chapeau and thank you for having us left with a smile.

Would we come back or recommend the hotel? Definitely. We throughout the stay felt warmly welcomed but also noticed a struggle of keeping the standard. If you are looking for a hotel with an outstanding service and a distinctive architectural design then Casa Fuster is the place to stay.

You should be preparedbto pay 15 Euro for a glass of Cava. Same price downstairs, or at the terrace with the views of Passeig de Gràcia.

Wow …we loved our stay here.The hotel was designed in the Antoni Gaudi style by Catalan architect Lluís Domènech i Montaner,who also designed The Hospital de Sant Pau and Palau de la Música Catalana, declared World

The rooms were spacious and has everything you could think of…the turn down service is just one of the little finishing touch’s …the only thing I would say is the bath is very high and climbing into the shower could be tricky for some guests

The breakfast room is beautiful and the selection of food excellent with lots of choice

The bar area is stunning with fabulous views down the Passieg de Gràcia …and the rooftop area such perfect if the weather is ok …we had fabulous views of the Barcelona Christmas lights from here …although it was too cold to sit up there during our stay

Overall a little gem

Excellent hotel. Stayed in Nov 24. Senior suite room was fantastic - the private sauna was a particular highlight. We couldn't fault the service and the staff very thoughtfully gave us a lovely surprise for our anniversary. Would definitely stay here again.

This is a beautifully atmospheric hotel in a fantastic location in the main part of Barcelona but a little bit outside of the crowds. It has so many streets near it that have beautiful little local restaurants. It doesn’t feel too touristy. The rooms are big high ceilings, great showers, comfy beds. The staff are very accommodating very good service.

Very outdated hotel living in its past glory. The room we stayed on was dark and dingy and didnt have any outlook despite what it promised. If you going to stay there, make sure it's 4th floor or above. There is a "pool" upstairs the size of a jacuzzi. The hotel is dark and depressing.Breakfast was also disappointing and expensive.