Château de Mazan, Best Western Premier Collection

Hotels
Pierre & Vacances Villages
8.6 (61 reviews)
Place Napoleon, Mazan, Vaucluse, 84380 , Mazan , FR

Pets allowed

Facilities

Meeting rooms
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Concierge service
Wheelchair accessible
Outdoor pool - seasonal
Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
7.85
Issues with pool cleanliness and ants in the room.
Service
9.99
Exceptional and personalized service from front desk staff.
Location
9.86
Located in a mystical village, though Mazan is described as non-descript.
Room Quality
8.81
Spacious but with cheap decor and concerns about cleanliness.
Amenities
7.34
Poor amenities with outdated shampoo bottles and lack of basics like coffee.
Value for Money
8.3
Additional unexpected charges for parking and energy.
Food and Beverage
7.35
Outdoor dining affected by bugs; issues with breakfast service.
Overall Experience
9.32
Mixed feelings due to several service and cleanliness issues, but some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:00

Property Description

Luxurious Amenities
Indulge in onsite massages and take a refreshing dip in the outdoor pool. Stay connected with complimentary wireless internet and enjoy personalized service with concierge assistance.

Gastronomic Delights
Savor delectable meals at La cour du Château and unwind with a drink at the elegant bar/lounge. Start your day right with a buffet breakfast offered at the hotel.

Event Spaces & More
Host successful meetings in the well-equipped conference space. With a 24-hour front desk and multilingual staff, your comfort and convenience are our top priorities.

Book your stay at Château de Mazan, Best Western Premier Collection for a luxurious experience in Mazan, just a short drive from exciting attractions and activities.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to October.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRS

Property Policies

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 61 reviews
Cleanliness: 7.85
Service: 9.99
Location: 9.86
Room Quality: 8.81
Amenities: 7.34
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.32
S
Sarah
10
Pros:

Beautiful building and grounds. Lovely room with direct access to the gardens. Private, secure parking bookable on request. Worth noting the restaurant is closed on Mondays however we visited the Chimiere on reception’s recommendation and the food was superb

2025-10-11 via Nuitee
P
Peter
10
Pros:

En sannerligen härlig vistelse. Servicen var fantastisk. Rummet var kungligt och maten underbar. Det kunde ha varit något varmare när vi besökte Mazan men det kunde inte hotellet rå på.

2025-09-30 via Nuitee
I
Ismet
8
Mystic Hotel
Pros:

Hotel is located in mystical village Mazan. It's a chateau with history. Building itself gives quite peace and relaxation. Hotel has a swimming pool and lovely garden area. It may need some renovations as shutters carpets are getting older and older in each our visit. It is also worth mentioning that hotel serves excellent breakfast.

2025-08-27 via Nuitee
V
Verified traveler
10
Pros:

Le séjour a été agréable et l’établissement est magnifique.

2025-08-17 via Nuitee
M
Mette
8
Pros:

Wonderful hôtel with good ambiance. Pool out of ordet and it dermed like it was not a new problem. Not so good in July.

2025-07-12 via Nuitee
J
Jean-Marc
6
bilan très mitigé
Pros:

un lieu magnifique et, il faut vraiment le souligner, un accueil d'une gentillesse et d'un professionnalisme exceptionnels par une jeune femme polonaise qui a vraiment personnalisé notre accueil! A première vue, le lieu est fantastique et la très grande chambre qui se prolonge par une terrasse, climatisée, un vrai plus en ce jour très chaud de juillet. Première déception: la piscine ressemble à un marécage! elle est "en traitement"! riche idée en juillet, en Vaucluse! deuxième déception: le flacon de gel douche/shampoing est vide! Etre mouillé et sous la douche et s'apercevoir qu'il n'y a pas de produit, dans un hôtel de ce niveau, c'est inacceptable. "vous auriez du m'appeler" me dit la personne de la réception (accueil français cette fois, péremptoire)...donc, nu et mouillé, il faut retraverser la chambre pour appeler la réception et attendre dans la climatisation qu'on vous apporte un gel douche! eh bien, non! Cet incident me vaudra un café offert SUR MA DEMANDE!! un café sinon à 5 euros alors qu'il s'agit juste d'une machine automatique dans laquelle il faut aller se servir! Heureusement, je ne prends pas de sucre, sinon il aurait pu coûter 5 euros également! restaurant fermé le mardi.
Bref, une impression très très mitigée!
il serait bon en 2025 dans un hôtel de cette catégorie, d'avoir une station de recharge pour véhicule électrique digne de ce nom (il y a une simple prise électrique classique!!!), du café/thé dans les chambres!! Encore merci pour l'accueil polonais!!

2025-07-10 via Nuitee
H
Hilda partner
6
Pros:

Beautiful historic building. We had a junior suite and it was bright and spacious. Decor was cheap. Lots of cheap prints. Amenities was poor, you get Nescafe instant sachets for your coffee in the room, and only a combined shampoo, shower gel bottle with pump that doesn't work. We found quite a lot of ants in the room.
We ate outside for dinner (as they didn't want to serve inside), fair enough, but there are no parasols, and because of that, all manners of bugs landed and stayed on our food as we were eating it. Needless to say, I really did not enjoy my food, and we decided to skip desert and head back to our room.
Mazan itself is pretty non-descript, the hotel could be overrun by cyclists staying, which could ruin the ambience because they hog the swimming pool (literally the lot we met, stayed and chat in the middle of the pool), as well as they wandered around the hotel in their swimsuits and towels.
Upon check in we were immediately warned to bring back the pool towels to reception during check out, otherwise they will charge us extra for the towels.
In addition to that
- hotel was advertised to have parking, it turns out that we had to pay €15/night
- we were charged €3 extra per night for extra energy bills. The notification email came a few days before we checked in. I think this was really poor, despite the insignificant amount. If you have agreed on a rate, you should not add on top.

Needless to say, we won't be coming back.
-

2025-07-10 via Nuitee
J
Josefine
10
Över förväntan
Pros:

Den var jättemysig men vi visste inte att restaurangen hade stängt mån-tis och de råkade landa på de dagar vi var där tyvärr! Annars toppen!

2025-07-06 via Nuitee
A
Aksarinth
8
Pros:

Cute little Château

2025-06-23 via Nuitee
K
Karol
10
Pros:

Great property and staff

2025-05-20 via Nuitee
K
Karol
10
Pros:

Just a wonderful place to spend a few nights

2025-05-19 via Nuitee
V
Verified traveler
10
Pros:

Nice and friendly boutique hotel. Lovely dinner!

2024-08-23 via Nuitee
C
CATHERINE
8
Un séjour hors du temps
Pros:

Très belle étape de 2 nuits dans ce magnifique hôtel.
Belle piscine et équipements satisfaisants
Très belle décoration dans ce magnifique château provençal

2024-08-13 via Nuitee
T
Tobias
10
Amazing place for summer poolside vacation
Pros:

Chateau de Mazan was a completely amazing place two spend two warm summer days on. Beautiful building, beautiful surroundings and a wonderful pool and pool area. The Mazan village was very cute and picturesque, and we had a lovely dinner at a place very close to the hotel our first night. We did not get a spot on the property parking lot, but that was not a problem at all as there was a free public parking just a few steps away.

2024-07-28 via Nuitee
H
Hannah family
10
Pros:

We stayed at this hotel one night with two small children. The hotel is really unique and wonderful. The staff couldn’t be more welcoming. The dinner at the restaurant was amazing!

2024-07-26 via Nuitee
G
Guido family
10
Pros:

Beautiful house, garden and pool. Bright large room and private balcony. Great patio for dining and having a glass of wine. Walking distance to various restaurants, bakeries etc in town

2024-07-22 via Nuitee
J
Jennifer
10
I want to stay forever!
Pros:

I wish I could live there! A beautiful hotel with stunning grounds and wonderful service.

2024-07-14 via Nuitee
G
Guilherme
8
Pros:

Roupa de cama exelente ,colchão bom porem sem explicação toalhas de banho horríveis

2024-07-13 via Nuitee
E
Elizabeth
10
Pros:

The staff were incredibly kind and helpful, and assisted me with a few last-minute problems (a broken earring, a wrinkled dress) with grace and speed. The food in the restaurant was fabulous. Altogether peaceful and lovely.

2024-05-27 via Nuitee
D
Denis
10
EXCEPTIONNEL
Pros:

Rénovation exceptionnelle de ce lieu chargé d'histoire avec des chambres spacieuses et très joliment décorées.
Situation parfaite pour un séjour dans la belle région du mont ventoux.

2024-05-20 via Nuitee