Hotel Santa Cruz Plaza

Hotels
8.6 (2286 reviews)
Plaza De Armas 286 , Santa Cruz , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location for exploring wineries
Attentive and friendly staff
Delicious breakfast options
Beautiful gardens and peaceful ambiance
Cons:
Issues with cleanliness and maintenance
Some noise from the surroundings
Lack of accessible bathrooms

Categories

Cleanliness
8.29
Some reviews mention issues like a stained carpet and worn linens.
Service
8.87
Most reviews praise the attentive staff and their efforts to resolve issues.
Location
9.1
Many reviews highlight the hotel's excellent location, especially for exploring wineries.
Room Quality
8.05
Some reviews mention noisy rooms and issues with bedding.
Amenities
8.58
Guests appreciated the swimming pool and the breakfast options.
Value for Money
8.45
Overall, the pricing is seen as fair for the experiences offered.
Food and Beverage
8.69
Breakfast and dining services received good reviews.
Overall Experience
8.76
Overall positive experiences highlighted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:06

Property Description

Colonial Charm and Modern Comforts
Located right by Colchagua´s Main Square and museum, Santa Cruz Plaza offers beautiful colonial rooms with modern amenities. The bright and spacious accommodation includes a balcony and living area, along with air conditioning, cable TV, and minibar in each five-star room.

Luxurious Facilities
Guests can indulge in the casino, acclimatized pool, and free Wi-Fi provided by the hotel. Additionally, enjoy a steam bath, heated pool, or workout in the gym. The souvenir shop offers local arts and crafts for a unique shopping experience.

Culinary Delights
Experience award-winning dining at Los Varietales, featuring contemporary Chilean cuisine and an attractive wine list. Start your day with a varied buffet breakfast and take advantage of the free parking during your stay.

Book your stay at Santa Cruz Plaza now for a perfect blend of luxury and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 11 years old and over stay for US$60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2286 reviews
Cleanliness: 8.29
Service: 8.87
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.45
Food and Beverage: 8.69
Overall Experience: 8.76
R
Romilio Gutierrez • solo_traveller • cl
9
Excelente estadía en Santa Cruz
Pros:

La tinaja en la terraza de la habitación

Cons:

Todo bien

2026-06-27 • via Nuitee
D
Diaz • solo_traveller • cl
7
Pros:

Restaurante

Cons:

Aire acondicionado malo hacer cambio habitación

2026-06-24 • via Nuitee
A
Alejandro • couple • cl
10
Pros:

Comida y atención

Cons:

Toallas del baño

2026-06-24 • via Nuitee
O
Oviedo • couple • cl
9
Pros:

Bello hotel y amabilidad del personal.

Cons:

La temperatura de la piscina temperada, estaba un poco fría

2026-06-23 • via Nuitee
M
marcela • couple • cl
8
Pros:

El hotel en general, desayuno excelente

Cons:

le hace falta una pequeña remodelacion a los baños

2026-06-23 • via Nuitee
C
CLAUDIO ARNOLDO • couple • cl
10
Lugar hermoso
Pros:

Habitacion, restaurant, locacion.

Cons:

Nada

2026-06-22 • via Nuitee
G
Gizele • couple • br
9
2026-06-22 • via Nuitee
I
Ignacio • couple • cl
8
Pros:

Habitación cómoda, jacuzzi excelente

Cons:

Una de la batas tenía un cajetilla de cigarrillos en el bolsillo, el desagüe del lavamanos estaba filtrando

2026-06-21 • via Nuitee
T
TATIANA • couple • br
2
Pessimo custo x benefício
Pros:

Café da manhã é bom , com muitas variedades

Cons:

Ao chegarmos, realizamos o check-in normalmente. No entanto, ao entrar no apartamento, constatei que o colchão era extremamente macio e inadequado para quem possui problemas na coluna. Solicitei imediatamente a troca de quarto por outro com um colchão mais firme, mas, para minha total surpresa e indignação, a única alternativa oferecida pelo hotel foi simplesmente “dormir no chão”.

Entrei em contato com o serviço de atendimento da Booking, que, lamentavelmente, não resolveu absolutamente nada. Não recebi qualquer retorno, acompanhamento ou informação sobre as providências adotadas. Até hoje desconheço qual foi a atitude tomada pela Booking diante da situação, apesar de eu ter enviado fotos comprovando que precisei passar uma noite inteira dormindo no chão.

Somente no dia seguinte, uma funcionária do hotel — que acredito ser a responsável pela unidade — entrou em contato oferecendo a troca para um apartamento de categoria superior, com duas camas de casal. Embora o novo apartamento fosse um pouco melhor e o colchão mais firme, é importante destacar que o hotel possui mais de 100 apartamentos. Ainda assim, no momento do problema, nenhuma outra solução razoável me foi apresentada.

Para piorar ainda mais a experiência, ao pesquisar outras opções de hospedagem em Santa Cruz, constatei que a tarifa praticada naquele momento era exatamente metade do valor que paguei. O preço cobrado é uma verdadeira afronta diante da qualidade do serviço oferecido.

Senti-me enganada, desrespeitada e lesada como consumidora. Sem dúvida, foi a pior hospedagem de toda a viagem. Não recomendo este hotel a ninguém. Uma experiência simplesmente horrível.

2026-06-21 • via Nuitee
J
jaime • couple • cl
10
Pros:

Todo impecable!!!

Cons:

.

2026-06-21 • via Nuitee
R
ROBERTO ALEJANDRO • family_with_children • cl
7
2026-06-16 • via Nuitee
S
Sandra • extended_group • br
9
Hotel charmoso estilo "casa de fazenda", ótimo café da manha
Pros:

Hotel muito charmoso e encantador, na praça central da cidade de Santa Cruz. Quartos são estilo "casa de fazenda", amplos, camas e travesseiros macios, com café da manha variado com opções para intolerantes da lactose e glúten, restaurante muito bom para o jantar, com pratos bem servidos ao estilo fazenda.

Cons:

O cartão de abertura da porta do quarto sempre descodificava, exigindo ir e voltar varias vezes a recepção para validar os cartões de acesso. Todos os dias e varias vezes por dia, sempre descodificava e não abria a porta do quarto. Bastante incomodo e fazia perder um tempo grande para tratar de conseguir acessar o quarto.

2026-06-16 • via Nuitee
I
Isabelle • solo_traveller • ve
10
2026-06-15 • via Nuitee
M
Morales • solo_traveller • cl
10
2026-06-15 • via Nuitee
C
Claudio • solo_traveller • cl
10
Experiencia mágica
Pros:

Todo

Cons:

Nada

2026-06-14 • via Nuitee
I
ignacio • extended_group • cl
9
Buena estadía!
Pros:

Muy bueno el desayuno, la niña de los omelette le quedaron muy buenos, todos muy amables.

Cons:

No había shampoo en el baño, casi no quedaba y rellene con un poco de agua la botella, nada terrible si un poco incomodo, la piscina temperada le faltaba un grado para estar perfecta, solo detalles.

2026-06-12 • via Nuitee
E
Elizabeth • couple • cl
10
2026-06-12 • via Nuitee
M
marcelo • family_with_children • cl
9
2026-06-12 • via Nuitee
R
Ruben • solo_traveller • cl
6
2026-06-12 • via Nuitee
L
Luis • solo_traveller • cl
10
Pros:

La Arquitectura y el estilo del edificio. lo hace absolutamente distinto a otros hoteles de su categoría.

2026-06-12 • via Nuitee