Best Western Plus University Inn, Olean NY

Hotels
•
Best Western Plus
9 (634 reviews)
3051 West State Street , Olean , US
+1 716-372-1300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Long check-in process
Room booking problems

Categories

Cleanliness
7.64
Some reviews mentioned dirty smells and issues with the bathroom, which indicates that cleanliness could be improved.
Service
9.61
Guests noted friendly staff but mentioned some inefficiencies during check-in.
Location
8.65
Location was convenient for guests, although some expressed concerns about the hotel housing homeless individuals.
Room Quality
9.1
Rooms were generally comfortable with positive remarks about the beds, though there were issues related to booking discrepancies.
Amenities
9.13
Amenities such as breakfast options were well-received, but a coffee machine issue was mentioned.
Value for Money
9.09
Mixed reviews on pricing; some felt it was steep for the experience but others found it reasonable.
Food and Beverage
9.64
Multiple reviews praised the breakfast selection and quality.
Overall Experience
9.11
Overall experiences were mostly positive despite some issues raised in specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:04

Property Description

Luxurious Amenities
Best Western University Inn in Olean boasts an indoor pool and lavish amenities, just 5 minutes from Barlett Country Club. Guestrooms offer cable TV and complimentary WiFi, along with convenient in-room facilities like a microwave and tea/coffee maker.

Convenience at Your Fingertips
Enjoy the ease of in-room dining with the provided room service at Best Western University Inn. Whether it's a quick snack or a full meal, your cravings are covered.

Stay Fit and Connected
Stay active at the on-site fitness center or take care of business at the 24-hour reception desk and business center. Best Western University Inn ensures you have everything you need for a comfortable stay.

Book your stay at Best Western University Inn now for a truly exceptional experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 634 reviews
Cleanliness: 7.64
Service: 9.61
Location: 8.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 9.64
Overall Experience: 9.11
R
Richard • couple • us
7
Pros:

nowhere to sit

Cons:

overpriced

2026-10-12 • via Nuitee
F
Francois • couple • ca
8
Bonne escale
Pros:

Propre et Confortable. Bon petit déjeuner. Bon choix de restaurants dans les environs pour souper.

Cons:

Rien a signaler qui gâche le séjour

2026-10-12 • via Nuitee
F
Felisha • family_with_children • us
5
I was saddened about front desk clerk at check in very rude!
Pros:

The room was big.

Cons:

The front desk clerk was rude.. I have twin boys they were just being themselves they are 12.l asked my boys help me carry and item they said No then ..they did. I walk to hotel and clerk said l but into his break time!!! Then he suddenly my boys should be in jail at least you know what they are doing!! I thank him for giving us a bottom floor. He say l put you on the bottom floor so your boys will not end up in Jail..Really. lt was late and they were tried.. My one son has ADHA really. I was sadden that he Judged my boys and know nothing about them!!

2026-10-09 • via Nuitee
J
John • couple • us
10
Pros:

Well appointed nice room. Friendly people on staff, and descent location. We enjoyed our overnight stay. Thanks!

2026-10-09 • via Nuitee
A
Adele • family_with_children • ca
8
2026-09-18 • via Nuitee
A
Ana • couple • us
10
2026-08-29 • via Nuitee
H
Hilary • solo_traveller • us
10
2026-08-27 • via Nuitee
H
Hilary • solo_traveller • us
9
2026-08-27 • via Nuitee
G
Greg • solo_traveller • us
7
Pros:

Location

Cons:

Wasn't any one thing

2026-08-16 • via Nuitee
A
Allen • couple • us
10
2026-08-15 • via Nuitee
D
Debbie • solo_traveller • us
10
2026-08-10 • via Nuitee
J
Joshua • couple • us
10
2026-08-07 • via Nuitee
T
tim • solo_traveller • us
9
2026-08-06 • via Nuitee
R
Robert • solo_traveller • us
10
A fine place for a long or short term stay.
Pros:

The entire staff did their best to make me comfortable.

Cons:

NA

2026-07-24 • via Nuitee
B
Barry • extended_group • us
9
Americana at its best.
Pros:

Small town vibe

Cons:

Not much in way of restaurants near hotel

2026-07-21 • via Nuitee
R
Randolph • couple • us
7
2026-07-20 • via Nuitee
B
Barry • couple • us
10
Cons:

Poor WiFi

2026-07-19 • via Nuitee
E
Emmajenn • family_with_children • us
7
Overall it was a good stay, just wish some things could have been fixed. The leak i know isn’t the facilities fault itse
Pros:

I liked how close it was to the interstate, and their breakfast was amazing ! The staff were friendly and very helpful

Cons:

There was a huge water leak, that happened from the sprinklers. They had children running around up stairs when we first got there that was extremely loud. Few seconds later the child him the water sprinkler flooding the hall ways, some of the rooms, and their lobby and breakfast area. They had a homeless man that sat in the parking lot looking at all the kids as they walked by. The pool room was extremely hot, they need a source of air in there. Our bathroom wasn’t as clean as i would have hoped for it to be.

2026-07-16 • via Nuitee
M
Mary • solo_traveller • us
5
Pros:

The bed was fairly comfortable. The staff attempted to moderate the deodorizer odor with an ionizer.

Cons:

The deodorizer that they use in the rooms was excessively strong and the odor was apparent on my clothing after 12-18 hours. It also gave me a headache.

2026-07-11 • via Nuitee
V
Valentin • extended_group • fr
3
Pros:

Le confort des lits

Cons:

L’odeur d’urine de rat dans le filtre de la climatisation, ou autre chose. Quoiqu’il en soit, une odeur nauséabonde était diffusée dans la chambre et, après avoir notifié l’employé présent à l’accueil (peu aimable d’ailleurs), nous n’avons pas eu une autre chambre mais juste des lingettes parfumées dans le climatiseur, ce qui a résolu le problème de l’odeur pendant environ 20 minutes.

2026-07-10 • via Nuitee