Bagni di Pisa Palace & Thermal Spa

Hotels
•
Italian Hospitality Collection
8.4 (111 reviews)
Largo Percy Bysshe Shelley, 18, San Giuliano Terme, PI, 56017 , San Giuliano Terme , IT
+39 050 88501

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Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Health or beauty spa nearby
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Great customer service
Kind staff
Clean pools
Cons:
High prices
Poor food variety
Cleanliness issues

Categories

Cleanliness
8.06
Comments about the dirty bathroom floor and lack of maintenance suggest cleanliness issues.
Service
9.53
Great customer service and staff kindness mentioned in reviews.
Location
9.07
Good accessibility for trains indicates a favorable location.
Room Quality
8.52
General positive sentiment but lacking specific praises in the reviews.
Amenities
8.55
Nice pools mentioned but could improve based on varying experience of services.
Value for Money
7.51
High prices for the quality of the property indicate poor value for money.
Food and Beverage
7.06
Lack of variety and multiple issues with breakfast buffet noted, not meeting expectations for a 5-star hotel.
Overall Experience
8.93
Despite some negative aspects, the overall sentiment is positive based on specific praises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:44

Property Description

Experience unparalleled luxury at Bagni di Pisa Palace & Thermal Spa, where relaxation meets elegance in every detail.

Indulgent Spa Experience
Pamper yourself at our on-site spa offering exquisite massages, rejuvenating body treatments, and refreshing facials, ensuring a serene getaway.

Recreational Amenities
Dive into tranquility with four indoor swimming pools, soothing hot springs, and a modern health club that cater to your wellness needs.

Dining Delights
Savor delectable dishes at our restaurant, enjoy snacks from the deli, and unwind with your favorite drink at the bar/lounge, all complemented by a complimentary continental breakfast.

Don't miss out on the ultimate relaxation experience – book your stay at Bagni di Pisa Palace & Thermal Spa today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Hot springs access available from 9:00 AM to 7:00 PM.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Pets

    Pets cannot be left unattended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 111 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 8.93
T
Tori • couple • ie
8
Very good
Pros:

felt like a princess staying here it was absolutely gorgeous. It was my mam’s 50th birthday and we received a free dessert with a candle without prompting or ordering which was a wonderful surprise. The bedroom was lovely, the mattresses were firm which may not suit everyone’s tastes.

the rooftop pool was closed the day we arrived - i was not warned prior or compensated for this - at a spa hotel i’d expect notice about services being unavailable.

every staff experience we had was absolutely excellent, unfortunately though, at the end of my stay i had quite a negative encounter which was rather disconcerting. i had left the hotel without my kindle and a few hours later i realized this, luckily we hadn’t left pisa yet so i rang the hotel number to seek assistance. as i don’t live in pisa nor am i local to it i needed to retrieve the kindle that evening. i spoke to a woman at reception via phone call who was very rude to me, stating that she was not housekeeping and therefore couldn’t help me. i was told to send an email in order to get it back. obviously given the fact that it was around 8pm on the 4th (check out day) we had no choice but to return to the hotel in person.

upon arrival i was greeted by the same woman, after explaining my situation she told me very sternly that she told me on the phone to email and that it was out of her power to assist me. even after explaining that i wasn’t local and have no choice but to check tonight she was persistently rude, i felt like i was really inconveniencing her over a small mistake. she informed that my kindle was logged in lost and found and rang housekeeping to see if someone could check. she did however in that same breath heavily insinuate that i was a huge inconvenience to her and the staff.

i sat for five minutes and waited, then another staff member came down and handed me my kindle. he was very kind and helpful as were the rest of the staff.

Cons:

mattresses, staff issue and no pool

2026-08-08 • via Nuitee
S
Sultan • couple • sa
8
2026-08-08 • via Nuitee
Breinburg79 • solo_traveller • nl
8
2026-08-05 • via Nuitee
S
salvino • couple • it
2
Struttura da rivedere
Pros:

La gentilezza dello staff in particolare del ristorante ,il cibo,la colazione ottima,varia e abbondante.

Cons:

Lo stato di abbandono della struttura,arredamento,e della zona termale che non può godere all’infinito di ciò che stato.I tuffi dei bambini nelle vasche.I prezzi molto alti del light lunch e dei trattamenti.La mancanza di una sala ristorante con aria condizionata idem sala colazione.I condizionatori sono solo accesi in camera e al ricevimento.Dovunque si soffre il caldo pure nella SPA ,e’allucinante,Non puoi affermare di essere un 5 stelle e far patire il caldo di agosto dentro la struttura,.La supponenza e arroganza della signora di mezza età (le ragazze sono gentili) al ricevimento,la quale al momento del pagamento non ha voluto spiegare le voci di un conto nebuloso e spropositato ,non sapevo esistesse una tassa facoltativa di servizio di 51 euro,io lascio le mance e quelle sono volontarie..

2026-08-03 • via Nuitee
B
Brent • couple • gb
9
2026-08-02 • via Nuitee
S
Sunniva Flakstad • couple • no
4
2026-08-02 • via Nuitee
J
Jonsson • family_with_children • is
10
2026-07-24 • via Nuitee
J
JAIME • couple • es
10
2026-07-23 • via Nuitee
G
Giulio • couple • it
8
2026-07-20 • via Nuitee
M
Monica • solo_traveller • it
10
Pros:

Tutto

Cons:

Niente

2026-07-20 • via Nuitee
L
Lukasz • family_with_children • it
10
2026-07-19 • via Nuitee
D
Dilys • couple • gb
10
Lovely, relaxing stay
Pros:

Very traditional, very grand. Loved the Spa pools. Lovely breakfast and dinner.

Cons:

Not much parking.

2026-07-18 • via Nuitee
G
Gianfrancesco • solo_traveller • it
9
2026-07-18 • via Nuitee
S
Sarah • couple • gb
10
As a couple retreat after a wedding it was perfect
Pros:

It was extremely beautiful with fantastic staff

2026-07-18 • via Nuitee
D
Dragos • couple • ro
9
2026-07-16 • via Nuitee
P
Padraig • solo_traveller • gb
9
2026-07-14 • via Nuitee
C
Catherine • couple • ie
6
Beautiful spot with great restaurant but needs investment and refreshing
Pros:

The restaurant was fabulous & staff there excellent

Cons:

Unfortunately it needs investment and renewal. Threadbare carpets that weren’t clean unfortunately and poor tired showers

2026-07-13 • via Nuitee
R
Rafał • family_with_children • pl
10
Excellent
Pros:

Swimming pools

Cons:

Nothing

2026-07-12 • via Nuitee
N
Narcisi • family_with_children • it
8
2026-07-11 • via Nuitee
B
Baptiste • solo_traveller • fr
10
2026-07-11 • via Nuitee