Hampton Inn Madison Square Garden Area Hotel

Hotels
•
Hilton Worldwide
8.2 (253 reviews)
116 W 31 Street, New York, New York, 10001 , New York , US
1-212-947-9700

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.45
There were concerns about the cleanliness of the hotel, with issues raised about the linens and the general upkeep.
Service
9.45
Staff received high praise for their friendly and helpful service, particularly Edwin and Anthony.
Location
9.45
The hotel is in an excellent central location, close to Madison Square Garden and public transport.
Room Quality
7.95
Rooms are small and could be better, but they are clean and comfortable.
Amenities
7.45
There were complaints about the limited breakfast options and overall amenities.
Value for Money
8.45
Good value for the location, though some amenities fell short of expectations.
Food and Beverage
6.95
Breakfast was disappointing with limited choices and low quality.
Overall Experience
8.45
Overall a positive stay, with the location and staff being the standout features, though some aspects could improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:58

Property Description

Recreational Amenities and Services
Indulge in the fitness center or unwind on the terrace. Enjoy complimentary wireless internet, concierge assistance, and a communal TV.

Dining and Services
Savor a meal at the hotel's restaurant or opt for room service. Start your day with a free grab-and-go breakfast.

Featured Amenities and Accommodations
Benefit from free wired internet, a business center, and limo service. Relax in rooms with DVD players, flat-screen TVs, and designer toiletries, steps away from famous attractions.

Experience comfort and convenience at the Hampton Inn Madison Square Garden Area Hotel. Book now for an unforgettable stay in Manhattan.

Important information:

  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 57.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 150
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 253 reviews
Cleanliness: 7.45
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 6.95
Overall Experience: 8.45
X
Xanthe • partner
6
Pros:

Really great location on 31st stree, right by Penn station and the Empire State Building. The room was dated but clean, reception were helpful. The breakfast was pretty standard but only paper plates and plastic cutlery were available which was a big ick! Overall it was nice enough, just what we needed but not impressed by the breakfast utensils!

2025-10-11 • via Nuitee
R
Ronald • family
6
Pros:

Rooms were small but ok

2025-10-11 • via Nuitee
E
Elia • family
6
Pros:

The hotel was nice and clean. The staff were wonderful and very accommodating.

2025-10-10 • via Nuitee
M
Michelle • partner
10
Pros:

Near Madison Square Garden and a lot of restaurants. Staff were friendly and they had free cookies one day

2025-10-09 • via Nuitee
M
Maria • family
8
Pros:

Clean room everyday, shopping nearby. Small convenient room if you're going to spend your days outside.

2025-10-08 • via Nuitee
J
Jon • partner
8
Pros:

Clean rooms, friendly check-in people close to train station

2025-10-06 • via Nuitee
M
Miguel
10
Pros:

Excelente, todo limpio buen servicio y transporte accesible

2025-10-06 • via Nuitee
F
Frank
10
Pros:

Clean and friendly staff

2025-10-05 • via Nuitee
L
Luis
8
Pros:

Sparse, almost spartan, the hotel has everything you need but no perks. Rooms are larger than in most hotels of this kind. The doors are generally noisy, so they can wake you up at all hours if your neighbours happen to arrive late or leave the room early. It is very conveniently located for those of us who want to stay close to Penn Station. It is expensive, though, for a three star hotel.

2025-10-04 • via Nuitee
M
Martin
10
Pros:

Nice small hotel, very close to Penn Station, very convinient.

2025-10-02 • via Nuitee
M
maricris
10
Pros:

Yes

2025-09-28 • via Nuitee
D
Dale
10
Pros:

Grear

2025-09-26 • via Nuitee
P
Paul • partner
8
Pros:

Very convenient location to MSG and transportation. Interior noise was loud. Doors slamming all over. Good breakfast and helpful staff.

2025-09-26 • via Nuitee
N
Nedra • family
10
Pros:

The staff was exceptional

2025-09-26 • via Nuitee
T
Teresa • family
6
Pros:

Good location. Old understaffed hotel.

2025-09-26 • via Nuitee
H
Heather • family
6
Pros:

Staff were helpful, room small but convenient area

2025-09-25 • via Nuitee
J
James
10
Pros:

Loved the breakfast in the morning ! It was just so quick and easy before we started our day !
All the staff were very friendly and polite .
My only bad point was the bed was very creaky.

2025-09-25 • via Nuitee
P
Peter • partner
8
Pros:

Property was in a super location accessible to many of the top sites in New York City all within walking distance

2025-09-22 • via Nuitee
F
Felix • partner
10
Pros:

Tres bon hôtel

2025-09-22 • via Nuitee
A
Assami • family
8
Pros:

Convenient location

2025-09-19 • via Nuitee