Four Points by Sheraton Shenzhen

Hotels
•
Four Points by Sheraton
8 (148 reviews)
5 Gui Hua Rd , Shenzhen , cn

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Value for money
Decent breakfast
Cons:
Cleanliness issues
Dated rooms
Language barriers

Categories

Cleanliness
4.46
Issues with mold and bed bugs significantly impacted cleanliness.
Service
9.43
Service was generally rated positively with good staff interaction.
Location
8.97
Conveniently located for business and travel, near border crossings.
Room Quality
6.92
Rooms are dated and some have maintenance issues.
Amenities
7.95
Gym services were noted as underwhelming, but breakfast options were good.
Value for Money
9.41
Overall good value considering the price paid.
Food and Beverage
8.46
Breakfast was noted positively, though some found it overpriced.
Overall Experience
8.43
Mixed feelings but overall satisfactory for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 15:43

Property Description

Experience modern comfort and exceptional service at Four Points by Sheraton Shenzhen, your ideal retreat in the heart of the city.

Unmatched Location
Just a short stroll from Lok Ma Chau Port and a quick drive to the Shenzhen Exhibition Centre, our hotel is perfectly situated for both business and leisure travelers.

Exceptional Amenities
Unwind in our outdoor pool or rejuvenate at our luxurious spa. Stay active in our fitness center, and enjoy seamless connectivity with our on-site meeting facilities and high-speed Wi-Fi.

Diverse Dining Options
Savor a culinary journey with four unique dining venues, featuring international favorites at Taste Signature Restaurant, authentic Cantonese cuisine at China Spice, and delightful cocktails at The Grill & Bar.

Book your stay at Four Points by Sheraton Shenzhen today and indulge in an unforgettable experience!

Important information:

Kindly note that shuttle bus from the hotel to Futian Checkpoint → Convention & Exhibition Center → Futian Railway Station is provided by the property from 09:00am to 16:00pm(weekday)/08:00am to 17:00pm(weekend). (Please check with the hotel concierge for detailed departure times.)
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZB

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 148 reviews
Cleanliness: 4.46
Service: 9.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 8.43
L
Lidia • family_with_children • ru
7
Pros:

красивое фойе

Cons:

вид из номера, место гостиницы негде было поработать кроме номера.

2026-02-09 • via Nuitee
S
Saad • solo_traveller • sa
8
Pros:

Room space

Cons:

Difficult to find english speaker

2026-01-19 • via Nuitee
P
Pramod • extended_group • in
9
2026-01-19 • via Nuitee
T
Tuan Quyen • solo_traveller • nz
2
Not a great experience
Pros:

Size of the room

Cons:

The property is old and is not well maintained, the bathroom wall tiles is full of black moles, and the bathtub curtain is smell it needs to be replaced. The aircon blow out cigarette smell air sometime. it felt the air is polluted not clean

2026-01-19 • via Nuitee
M
motillohk • solo_traveller • hk
10
2026-01-16 • via Nuitee
M
Muhammad • solo_traveller • ug
10
Value for money
Pros:

Caring staff
Clean
Mini bar

Cons:

Nothing

2026-01-14 • via Nuitee
C
Cathita • family_with_children • hk
8
2026-01-03 • via Nuitee
朝榮 • couple • tw
7
地理位置尚可離地鐵站稍遠，房間乾淨
Pros:

服務人員親切有禮

Cons:

房間隔音有待加強

2025-12-22 • via Nuitee
J
Jan • family_with_children • cn
6
Jak na hotel powiązany s siecią Sheraton spodziewałem się lepszej obsługi
Pros:

Czysto, przestronny pokój

Cons:

Obsługa recepcji prawie nie mówiła po angielsku, nie potrafili rzeczowo pomóc w kwestiach turystycznych

2025-12-18 • via Nuitee
郭 • extended_group • tw
7
Cons:

更換房間可以提前說，住客在休息馬上就要更換房間，真是太不合理，完全沒有預留時間整理行李，尤其我是入住多天的旅客，需要更多時間收拾，其餘體驗都還算不錯，打車方便，服務人員也態度良好!

2025-12-08 • via Nuitee
S
Sumanto • couple • in
10
2025-12-04 • via Nuitee
S
Stephen • extended_group • ng
8
good
Pros:

ok

Cons:

na

2025-12-01 • via Nuitee
K
Kam • couple • us
7
Pros:

good breakfast

Cons:

the bathtub was not quite clean

2025-11-30 • via Nuitee
H
Harvey • family_with_children • gb
9
2025-11-27 • via Nuitee
L
Ludovic • couple • ch
10
superbe hôtel et propre
Pros:

bien situé et très confortable

Cons:

une piscine chauffée

2025-11-25 • via Nuitee
J
jason kaito • extended_group • hk
7
2025-11-14 • via Nuitee
M
manasini • solo_traveller • th
10
2025-11-11 • via Nuitee
M
Mohammad Talha • family_with_children • us
2
Inhale Mold and get bitten by Bed Bugs!
Pros:

Disappointing experience. It’s a dated hotel. Place to sleep WITH MOLD and BEDBUGS! Ruined my trip to China by infesting me and my family with bed bugs and bites!
Had good breakfast though.

Cons:

Shocked by the state of the rooms at this Sheraton, Marriott-branded property!!

The first room (2057 – West Tower) had wet carpets, and a terribly strong mold odor. Management “upgraded” me to another room 2559 which turned out to have bedbugs; I woke up with bites and had to bag and isolate my clothes while traveling in China.

I reported everything and was offered only a one-night refund despite the hotel acknowledging the mold and bedbug issues in writing. The manager was polite but clearly powerless. The building is aging and needs a full remediation, not apologies.

For the record, I’ve stayed at multiple Marriott properties worldwide and never encountered anything like this. Until this property undergoes serious maintenance and quality control, I strongly advise other travelers to STAY ELSEWHERE!

2025-11-10 • via Nuitee
J
Jorge • family_with_children • mx
10
Pros:

Personal muy Amable, el conserje Tommy siempre atento a ayudar

2025-11-10 • via Nuitee
V
Viviana • family_with_children • co
9
2025-11-09 • via Nuitee