Extended Stay America Suites - Los Angeles - Chino Valley

It was away

Okay

Nothing

Dear Guest Relations,

I am writing to formally express my disappointment with my recent stay at the Extended Stay America in Chino Valley. My family and I experienced multiple issues during our stay that caused significant inconvenience, unnecessary stress, and additional expenses that I believe were unfair.

At the time of our stay, my family and I were living in hotels because we had to relocate due to domestic violence. Finding a safe and affordable place where my children and I felt comfortable has been extremely difficult. After researching different hotels and reading reviews about your Chino Valley property, I believed this location would be a safe and suitable option for my family during this difficult transition. Unfortunately, the issues we experienced added additional stress and hardship during an already challenging time.

Prior to our arrival, I made an online reservation for 2 adults and 2 children for the dates of July 2 through July 8, 2026. I entered the correct number of guests during the reservation process, and the reservation was accepted. I received a confirmation number and believed the room reserved would accommodate my family.

When we arrived at the hotel, I was informed by the front desk that the room I reserved could only accommodate three guests. I was told that I would need to cancel that reservation and book a larger room at a higher cost. Since we had already arrived and needed a place to stay, I had no choice but to make the change. My original reservation total was $515.86, and the replacement reservation cost $608.88, resulting in an additional charge of $93.02.

Front desk rep Evan helped me print out my resume when he didn't have to, so I'm eternally grateful 🙏🏾

The people was nice checking in made it easy

I am grateful for the rates and availability that were offered. Because I had read previous reviews and was given a heads up from the staff at check-in, I knew not to expect a full, traditional, sit-down breakfast bar - it is more of a grab-and-go snack station. I appreciate that heads up from them. The woman at check-in was kind enough to call me at my room to see what I needed, because when I was stading in front of her earlier, she was busy on the phone. I think she went the extra mile, given that she could have just as well gone about her shift without reaching out. Beds seemed clean and comfortable, and the room location was good for a view of our parking spot and two entrance options easily available.

The lady at front desk - Christine was cordial and knowledgeable about the hotel policies such as a $25 fee for pets as well as the various hotel amenities which include a conference room, complimentary breakfast, guest laundry and vending. The rooms here are clean and come equipped with standard amenities you expect to find at an Extended Stay America hotel such as refrigerator, microwave, cook top, kitchen cabinets, sink for washing utensils, flat screen cable TV, two work desks with office chairs, ironing amenities, leather recliner seat, telephone, alarm clock and complimentary bar soap in the bathroom. This hotel doesn’t charge a deposit at check in but they do require a credit card on file.
Only drawbacks here are they don’t have a gym and swimming pool. The rooms shake when guests in adjacent rooms slam their doors. Also you can hear feet trampling from the rooms above. Finally this hotel is quite a distance from public transit.

Too small

The location was perfect and quiet. The staff was very friendly.

Very welcoming, very cozy, comfortable