Hotel Casa Cielo

Hotels
•
Independent
9.2 (49 reviews)
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707 , El Cuyo , MX
52-984-1347116

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Facilities

Free breakfast
Books
Free WiFi
Luggage storage
Continental breakfast
Wheelchair accessible
Evening entertainment
Outdoor furniture
Gift shops or newsstand
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Room Quality
Cons:
Restrictions on bringing food

Categories

Cleanliness
9.15
Very clean, indicating high standards.
Service
9.65
Standard quality for this hotel tier.
Location
9.65
Perfect location, enhancing overall satisfaction.
Room Quality
9.15
New and with a beautiful view.
Amenities
9.35
Standard quality for this hotel tier.
Value for Money
9.15
Standard quality for this hotel tier.
Food and Beverage
8.15
No specific mention; consider basic offerings.
Overall Experience
9.35
Overall very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:54

Property Description

Luxurious Amenities
The hotel offers an outdoor pool, spa tub, and complimentary Wi-Fi, making it perfect for relaxation and leisure.

Gourmet Dining Experience
Enjoy a delicious meal with a pool view at AROMA restaurant, where you can also unwind at the bar/lounge while savoring your favorite drink.

Convenient Location
Situated on the beach in El Cuyo, Hotel Casa Cielo provides easy access to nearby attractions such as El Cuyo Beach and Del Cuyo Catholic Church.

To experience luxury, fine dining, and a prime location, book your stay at Hotel Casa Cielo now!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.2
Based on 49 reviews
Cleanliness: 9.15
Service: 9.65
Location: 9.65
Room Quality: 9.15
Amenities: 9.35
Value for Money: 9.15
Food and Beverage: 8.15
Overall Experience: 9.35
J
Jorge
10
Pros:

Probablemente el mejor Hotel en todo el pueblo, muy bonito, cómodo y lo mejor junto a la playa. Valió cada minuto y peso invertido.

2025-10-08 • via Nuitee
J
Jonathan Del Jesús
8
Pros:

Todo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.

2025-08-28 • via Nuitee
F
Fabi • partner
10
Pros:

Muy limpio, nuevo, hermosa vista, ubicación perfecta

2025-07-21 • via Nuitee
N
Natalia • partner
10
Pros:

Todo excelente me encantó el lugar la ubicación la playa todo hermoso

2025-07-06 • via Nuitee
F
Falk Oliver
10
Pros:

Ein sehr schönes Hotel, gerne wieder.

2025-06-28 • via Nuitee
O
Octavio
10
Pros:

Excellent in every way

2025-05-09 • via Nuitee
J
Jorge • family
10
Pros:

Excelente hotel, bella ubicación frente a la playa. Total tranquilidad.

2025-05-02 • via Nuitee
X
Xchel
10
Pros:

Gran lugar para descansar frente a la playa

2025-04-17 • via Nuitee
B
Bernardo Javier • partner
10
Pros:

Bello rincon
Hotel impecable. Siempre me quedo con ellos lo súper recomiendo

2025-03-23 • via Nuitee
J
Jorge
8
Pros:

Great hotel for rest but it should have TV in the rooms.

2025-03-14 • via Nuitee
V
Verified traveler
10
mi casa es su casa
Pros:

best property on the island
ideal location
great food
well priced
friendly service
minimal amenities, however.
bring your own qtips, cotton balls, blow dryer, etc.

2025-03-04 • via Nuitee
M
maria de lour
10
Excelente
Pros:

Excelente hotel y bello lugar tranquilo

2024-12-22 • via Nuitee
S
SERGIO • partner
10
Pros:

Un lugar hermoso donde pasar un momento de relajacion con todas las comodidades. Su personal de todas las areas muy amables, nos encanto. No duden en hospedarse ahi.

2024-07-28 • via Nuitee
L
Lupis
10
Pros:

estuvo todo deli

2024-06-28 • via Nuitee
J
Jesus
10
Pros:

Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.

2024-06-15 • via Nuitee
R
Robert • partner
10
Pros:

Fantastic Boutique hotel right on a beautiful unspoiled beach

2024-05-31 • via Nuitee
J
Jose Antonio
10
Pros:

Una gran vista. Personal muy amable. Excelente regadera

2024-04-14 • via Nuitee
P
Paloma
4
Pésima experiencia por falta de informacion
Pros:

El hotel e instalaciones están muy bien; desafortunadamente en ninguna parte de la descripción del hotel indican que es un hotel solo para adultos y que las habitaciones son para 2 personas únicamente. Viajamos 2 adultos con 1 niño de 12 años y no se nos permitió quedarnos los 3 en la habitación. Pésima empatía por parte del personal.


Deberían poner esas especificaciones en la descripción del hotel para que las familias podamos tomar una decisión correcta al seleccionar hotel para vacacionar.

2024-04-02 • via Nuitee
D
Divna
6
Pros:

Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre.
Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin

2024-02-27 • via Nuitee
P
Paul
10
Pros:

El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach.
All you hear are waves and birds

2024-01-09 • via Nuitee