Best Western Plus Graham Inn

Hotels
•
Best Western Plus
7.4 (197 reviews)
1707 Highway 16 South , Graham , US
+1 940-521-0190

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpful/front desk staff (several mentions, Angel named)
Good location
Pool and luggage carts available
Complimentary breakfast (varied but present)
Some clean beds/rooms reported
Cons:
Cockroaches and visible pests
Dirty common areas (stairways, hallways)
Maintenance failures (broken shower head, ice maker, no hot water)
Noisy (remodeling, loud staff)
Towels/unavailable supplies and poor value complaints

Categories

Cleanliness
3.5
Multiple reports of cockroaches, filthy stairways, food left in fridge, dead birds at entry and general dirtiness indicate poor cleanliness throughout property.
Service
9.5
Mixed reports but several mentions of very helpful or pleasant staff (named Angel, front desk friendly, staff giving candy) justify a strongly positive service score despite some complaints about unhelpful responses to issues.
Location
9.6
Location was explicitly called out as 'so good' or simply 'Locations' by multiple guests, supporting a high score for convenience/positioning.
Room Quality
5
Room issues cited: uncomfortable beds, missing pillowcases, rusty bathtub, tall handicap tubs, lights flickering, broken ice maker and fridge problems — overall below average room quality.
Amenities
9.3
Positive mentions of pool, luggage carts, noon check-out and available breakfast, though some amenities were broken at times (ice maker, coffee machine); overall amenities are a strong feature for many guests.
Value for Money
5
Several guests complained about price vs. experience (example: $180/night with maintenance issues) and missing towels/amenity failures, indicating perceived poor value.
Food and Beverage
8.8
Breakfast received mixed but generally positive comments (sweet and savory options, some found it good), though some guests reported poor items, ran out of food, or bad coffee; overall leans positive.
Overall Experience
8.5
Overall impressions are polarized: several very negative stays (roaches, remodeling noise, maintenance failures) but some guests reported near-perfect stays — net experience scores positive when weighing helpful staff and good location/amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Located just 2 miles from Graham city centre, Best Western Plus Graham Inn offers easy access to local attractions like the Veteran’s Memorial Mall and Lake Graham.

Comfortable Accommodation
Guest rooms at the hotel are equipped with modern amenities including a microwave, refrigerator, and coffee-making facilities. Enjoy entertainment with a flat-screen TV and stay productive with a work desk.

Relaxing Amenities
Unwind at the on-site fitness centre or take a dip in the swimming pool. Guests can also enjoy a hot breakfast buffet, free Wi-Fi, and BBQ facilities during their stay.

Experience comfort and convenience at Best Western Plus Graham Inn. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that this property does not accept pre-paid cards or gift cards as payment method. Please contact the property for additional details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 197 reviews
Cleanliness: 3.5
Service: 9.5
Location: 9.6
Room Quality: 5
Amenities: 9.3
Value for Money: 5
Food and Beverage: 8.8
Overall Experience: 8.5
C
Charles • couple • us
8
Pros:

Breakfast was okay but some items were cold, saw some small roaches which is always disturbing and one of the queen sized beds had no pillow cases on the pillows and no ice.

2026-10-19 • via Nuitee
K
Kasey • couple • us
1
Don’t book
Cons:

shower head broke off while showering and hit me in the head when I went down to tell them about it was told nothing they could do cause maintenance was on vacation and they was completely booked . For $180 dollars a night that is insane for that to happen and then told me they would refund only $30 dollar for the problem!!!! Do better !

2026-10-17 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-10-14 • via Nuitee
C
Cyndi • extended_group • us
2
Noisy and gross
Pros:

The only decent staff member was someone named Angel. Pretty sure the rest are on drugs.

Cons:

Cockroaches. Clogged tub. Wet towels upon checking in. Very loud staff!!!

2026-09-15 • via Nuitee
A
Ashley • couple • us
7
2026-09-13 • via Nuitee
L
Lynette • solo_traveller • us
8
2026-09-02 • via Nuitee
D
DENIS • couple • fr
9
Très bon hôtel. À réserver sans problème.
Pros:

Chambre spacieuse, salle de bain de très bonne taille.
Tout était très propre.
Personnel à l’accueil très sympa 😊
Petit déjeuner sucré et salé impeccable (il manquait un peu de fruit mais pas grave du tout).

Cons:

Franchement rien à dire tout était ok. Merci beaucoup.

2026-08-31 • via Nuitee
C
Christopher • solo_traveller • us
1
It sucked.
Pros:

Nothing

Cons:

They were doing remodeling. Instead of telling me before I booked when I talked to them on the phone, they said nothing about noise. Also instead of having common sense and blocking off one hallway at a time and not booking rooms next to ones being worked on, they booked us into a room surrounded by rooms being worked on. Was not able to take a nap during the day, woke extremely early in the morning by power tools and workers. When I questioned them about moving and why they booked rooms in a hall way under remodeling construction I got nothing but,” I don’t know”, not real professional and definitely not looking out for their own bottom line and their liability. This day and age that is a no no. I work in the trades as a contractor m/superintendent and we do let the general public around our work. That is a lawsuit waiting to happen. I do not recommend this place just on principle alone. We go to a family function in this town every year and this is the first at time we stayed here, we will go back to the hotel we stayed at before from now on, higher price or not. Staff were incompetent about situation and not helpful at all. But it’s just like everything else in society today. No one takes responsibility or gives a damn.

2026-08-09 • via Nuitee
S
Stanley • solo_traveller • us
5
2026-08-09 • via Nuitee
D
Dimara • family_with_children • us
2
Dirty, Hot, and ghetto.
Pros:

Nothing.

Cons:

Dirty, Hot, and ghetto.

2026-08-03 • via Nuitee
P
Paul • solo_traveller • us
10
2026-08-02 • via Nuitee
A
Alexa • couple • us
8
2026-07-20 • via Nuitee
C
Chuck • solo_traveller • us
3
I was very disappointed and will probably never stay at a Best Western again!
Pros:

Air conditioning

Cons:

Bathtub was rusty, killed 2 bugs(roaches), no water when I arrived, no hot water the next morning, very noisy

2026-07-19 • via Nuitee
W
Wayne • solo_traveller • us
1
Won’t be back
Pros:

Locations

Cons:

No towels broken down bed. Roaches were bad. Handicap room with a tall bath tub. My 91 y/o mother could not get in. When we asked for towels the first night they said they were out.

2026-07-06 • via Nuitee
C
Carolyn • family_with_children • us
5
It is what it is.
Pros:

Breakfast was good. The staff was helpful. Location so good.

Cons:

Could not get cold water in the shower. Elevator was pretty old and a little uncomfortable.

2026-07-06 • via Nuitee
L
legnon • solo_traveller • us
10
Pros:

They we're very pleasant. Gave our Grandbaby free Skittles for her birthday. Great rooms, luggage carts, great pool, great breakfast and noon check out. Will definitely be back! ❤️

Cons:

N/A no complaints. Was perfect!

2026-07-06 • via Nuitee
D
Debra • solo_traveller • us
10
2026-07-01 • via Nuitee
M
Morgan • couple • us
8
2026-06-29 • via Nuitee
R
Rosa • couple • us
8
2026-06-28 • via Nuitee
P
Patrick • couple • us
6
Cons:

The breakfast was poor, no tea bags for the hot water, ran out of items, coffee machine not working one day…

2026-06-26 • via Nuitee