Tokyo Marriott Hotel

I just recently stayed at the Tokyo Marriott hotel for a 3-nights stay. This hotel is truly amazing. The staff are incredible and provided the best service in every encounter. The lounge was the best I've seen yet and my room was spacious offering a great view from the 18th floor. Family Mart in the basement area was awesome and loved the free shuttle to Shinagawa station. Will definitely come back again.

部屋の清潔感があり、広さもあり、ゆったり寛げた。
朝食も美味しかった。

We went to the restaurant for dinner. We ordered a course menu, and everything was delicious, making for a wonderful dinner. It's a wonderful memory.

The Tokyo Marriott Hotel in Shinagawa is a very good hotel. It is a short cab ride or walk from Shinagawa Station (there is also a free bus) . The hotel has largish rooms that are well fitted out. The staff are friendly and professional, the restaurant is very good for breakfast and overall a good place to stay in Tokyo. There is a Japanese garden around the hotel that is alsoworthy of a visit.

I had a great experience at the Tokyo Marriott Hotel in my recent eight-night stay from August 19 to August 27, 2025, where the friendly staff made me feel welcome. I paid for my stay personally, out of my own funds. The room had great air conditioning, and the TV had capacity to access several streaming apps, including YouTube, which I appreciated. I had a great breakfast every morning in the hotel restaurant and evening food in the 26th Floor club lounge. I exercised in the fitness room. The man who facilitated my checkout from the hotel was so kind and friendly. He helped me with my luggage outside to the taxi area. As we walked there, a restaurant supervisor with such fervor said, “Good-bye sir. Have a great trip home.” And then, when I drove off in the taxi, the front desk employee bowed to me. I felt so good about the service and employees at the Tokyo Marriott Hotel.

Wonderful staff

Very well run hotel.

Rooms
Large enough to make it easy to live. Same size as NYC. Room cleaning is really good and very understated.

Workout facility
Not great, very basic. Should get upgraded.

Food
Both lounge and restaurant is in another level good. Food is fresh, exceptional. Service is impeccable.

Gave it 5 stars despite the workout shortcomings because of the food.

Best hotel I've ever stayed.

It was amazing, the staff were very helpful and very polite. Definitely will be staying here again on my next trip to Japan

No Japanese warmth at this hotel.
Most of the workers at the Tokyo Marriot are not Japanese and many do not smile. It is a totally different feel than other Tokyo hotels like the Westin Tokyo.
If you are looking for a real Japanese experience, find another hotel.

No hotel concierges available.
I went many times to ask the concierge a question and usually nobody was there and if somebody was there they were busy. They only had one concierge at a time.

No seats available at the Executive Lounge.
We went to the lounge around 7:00 pm on a Sunday night and there were no seats available. We were told to give our room number and they would call us when something opened up. I am a Marriot Titanium and Lifetime Platinum and never had this happen to me before. At some hotels like the Conrad Tokyo and the Conrad Osaka you need to make a reservation for the lounge on the weekends to guarantee a spot.
The food was not very good and I wouldn’t go out of my way to come back to the lounge.

On the positive side the room was spacious and the bed was comfortable but there was a terrible smell from the toilet. The room also had a musty smell and needs a big upgrade.
I don’t think it’s worth paying for a City View. There is a large patio which is unusable. If you want a great view just go to the lounge.
The room was also noisy from the trains nearby.
The Wifi was slow and spotty.
I liked the breakfast but the service was not good. Many times we asked for tea and never got it. I saw this happen to other people as well. The servers also walked by and didn’t clean the tables.

I also don’t like the location. I much prefer to be in an area that is walkable to shops and restaurants. The hotel shuttle is great to get to the Shinigawa station and is good if you are planning on taking the Shinkansen to other areas in Japan.
This is why maybe I would consider staying here again but I’ve heard the Prince Shinigawa hotel has a better location to the Shinigawa train station and is cheaper.

The hotel is nice with large clean rooms. Good sized rooms for a decent price are hard to find in Tokyo. The staff is very friendly. For tourism, it is far from key things that people may want to see in central Tokyo. That said, if you are ok with the trains, you can catch them easily from the station very near by. We enjoyed the food in the restaurant though the service in the restaurant can be quite slow. There is a convenience story in the basement that is... convenient.

I have stayed at many Marriott hotels but this hotel was not up to the mark. Considering room rates were quite high but rooms were very basic.

There was only one restaurant working in the hotel and that too with very limited menu.

Did not like attitude of hotel staff at restaurant. Very rude and they will ask you to wait rudely if you are even 5 mins early from breakfast open time even if it is ready. Could have been little more courteous.

Hotel offers free shuttle service to near by station which was good as there are quite a few eating options near the station.

The location is great, they offer free shutter runs every 20 minutes between hotel and train station, it is a plus. the hotel is very clean, room is very spacious. The executive Club Lounge offers good food and enough seating. The morning breakfast buffet was little disappointed since I read someone wrote was the best in Tokyo, I would say 8.5/10 still pretty good.

First off, classic Marriott, elegant, but not fancy. Check in was good, but they dont do lounge check in. But not a big thing. Now the review!
Room- I was upgraded to a King room. Great Marriott bed, great bedding, but EXCELLENT down/ feather pillow combo. Oddly enough, the exact pillows I have on my Serta sleeper at home. Rating-5

Bathroom- well, typical electric Japanese toilets made for little persons. Rating-2
Shower- tub with half glass enclosure. Excellent pressure and tons of hot water. Towels were a disappointment for the room, but still a solid Rating -4

Breakfast- Here was another area this place excelled! Egg station, ( although very slow as is typical Japanese) my eggs were perfect more than not. Huge variety of Western, Euro and Asian foods, cereals, fresh fruit, and a large variety of juices/ breads. Wish I could rate it higher-5!!

Exec lounge- this is my new favorite lounge in all of Asia. As good as any Ive been in, and better than 95% in Japan, China or Malaysia. Fresh salads, veggies, an Asian noodle bar with daily changes to meat, pizza/ pasta every night, and of special note was a macaroni/ broc/ SHRIMP Salad EVERY NIGHT. I usually loose weight on trips ( a pound a day) I barely lost anything at all!
Rating -5++

Location- 4, only because there was no attached shopping mall!

So, Im rating this hotel 5 stars overall! Yes, I would and AM going back in May of this ur for two weeks! See ya there!

This hotel is wonderful! Easy access from Haneda airport! A short complementary shuttle ride to the subway that will connect you to anywhere else in the city! The kindest service! Delicious breakfast! A club lounge with great food and views!

We stayed at three different hotels while in Tokyo and our twin daughters said the breakfast here was their favorite. The breakfast servers and managers were fantastic, especially with the kids.

We received a really nice room upgrade and such nice balloons and decorations in our room upon arrival. It was very welcoming and special.

There was some confusion with a room service order we placed one night. It was mostly due to the language barrier, so I would be careful when ordering and asking for additions or adjustments - just make sure everything was understood correctly and there are no surprises when the food arrives.

The free shuttle runs every 20 minutes. It’s very convenient. We found the station you will be dropped off at was a bit far from other locations of interest, but everything was very accessible if you don’t mind transferring trains. With the kids, we ended up using taxis many times as we were exhausted.

There is a picture of a pool in Tripadvisor but there is no access to a Pool. Maybe they used to have one in the past. The gym facilities and sauna were really nice though.

The concierge was also very kind and helpful.

Overall, we had a really amazing stay and highly recommend this hotel!!!