Tokyo Marriott Hotel

The staff are nice and friendly to help, and the breakfast is great for lots of choices.

The room is quite small especially I got a truly small king bed room. And the facility is old and the bathroom is really needed to be renovated.

There is shuttle bus to Shiganawa station so quite convenient.

There is a convenient store near the hotel so can get many things you need.

I have a headache after talking to the Bonvoy Premier desk trying to book rolms for my family of 4 (2 young kids). We can't share a room which is fine. I asked for a connecting room. The rep call the local hotel and he was told there are no connecting rooms. We can only book rooms next to each other. This is insane..Who splits up a family on a vacation? I can only imagine flying all that way and then being told that we can't have rooms next to each other. Are these hotels not used to accommodating families. I have never experienced this!

What a beautiful hotel with a great location. Only about 30 minute train ride from the airport and right next to the train stop. We were welcomed in by Chisato M and the trip only got better from there. We had a sunrise facing room over the city that was a joy to wake up too.

I've stayed here a few times and also visited others staying here, so I've been quite familiar with the property over the years. It's an excellent location for access to Haneda Airport and also Tokyo's Yamanote Line and the Shinkansen network.

We booked a standard King and although the room was quite compact, it had everything you would expect at a Marriott hotel. The TV in particular is a large new 4K model with dedicated buttons for most streaming services and worked very well. The bathroom is somewhat dated with an integrated bathtub shower, but the shower unit is one of the easier types to operate and the hotel delivers reasonable water pressure.

The executive lounge is excellent. Beautiful modern decor and the food selection during the evening cocktail period is of excellent quality and frequently re-stocked. The staff operating the lounge are extremely attentive and welcoming (and have consistently been so for years at this property). When we arrived the lounge was full, so we were advised to wait in our room, and were called when a table opened up after 30 or so minutes. As the lobby floor breakfast restaurant is usually busy (as it is an excellent offering), we opted to spend breakfast in the lounge. The selection is limited, but the quiet atmosphere and views of Tokyo Bay make it up for it.

The one issue I encountered was during the check-in process. Japanese law requires that foreign visitors present their passports during check-in, but does not require ID from Japanese nationals, or foreign nationals who live in Japan. Unfortunately, the staff member who checked me in was misinformed about this, and incorrectly demanded that I produce ID even after being informed that I am a resident of Japan. A tense and embarrassing back-and-forth ensued in which the staff member used a derogatory term to refer to foreigners. To calm the situation I begrudgingly presented my ID, but I found the episode very distressing, especially as my wife was also present. During check-out I was informed that the incident had been noted and that management was working to disseminate information amongst its staff. I hope it turns into a positive opportunity for the hotel to polish how it welcomes all kinds of guests in the future.

I wanted to leave a positive review because I had read a few bad reviews before our trip. We had a wonderful experience at the Tokyo Marriott. This is a beautiful, clean, well appointed property with top-shelf customer service. We stayed on the 22nd floor and had a wonderful view of west Tokyo, as well as access to the M Lounge on the 26th floor. We enjoyed complementary happy hour appetizers and drinks, as well as breakfast. They call it "continental breakfast" but we considered it a full breakfast. We were thankful for the minibar, and ate lunch and dinner at the lobby restaurant. The food was fantastic. We enjoyed trying out the Japanese Whisky menu, and had the best wagyu steak of our lives.

I just recently stayed at the Tokyo Marriott hotel for a 3-nights stay. This hotel is truly amazing. The staff are incredible and provided the best service in every encounter. The lounge was the best I've seen yet and my room was spacious offering a great view from the 18th floor. Family Mart in the basement area was awesome and loved the free shuttle to Shinagawa station. Will definitely come back again.

部屋の清潔感があり、広さもあり、ゆったり寛げた。
朝食も美味しかった。

We went to the restaurant for dinner. We ordered a course menu, and everything was delicious, making for a wonderful dinner. It's a wonderful memory.

The Tokyo Marriott Hotel in Shinagawa is a very good hotel. It is a short cab ride or walk from Shinagawa Station (there is also a free bus) . The hotel has largish rooms that are well fitted out. The staff are friendly and professional, the restaurant is very good for breakfast and overall a good place to stay in Tokyo. There is a Japanese garden around the hotel that is alsoworthy of a visit.

I had a great experience at the Tokyo Marriott Hotel in my recent eight-night stay from August 19 to August 27, 2025, where the friendly staff made me feel welcome. I paid for my stay personally, out of my own funds. The room had great air conditioning, and the TV had capacity to access several streaming apps, including YouTube, which I appreciated. I had a great breakfast every morning in the hotel restaurant and evening food in the 26th Floor club lounge. I exercised in the fitness room. The man who facilitated my checkout from the hotel was so kind and friendly. He helped me with my luggage outside to the taxi area. As we walked there, a restaurant supervisor with such fervor said, “Good-bye sir. Have a great trip home.” And then, when I drove off in the taxi, the front desk employee bowed to me. I felt so good about the service and employees at the Tokyo Marriott Hotel.

Wonderful staff

Very well run hotel.

Rooms
Large enough to make it easy to live. Same size as NYC. Room cleaning is really good and very understated.

Workout facility
Not great, very basic. Should get upgraded.

Food
Both lounge and restaurant is in another level good. Food is fresh, exceptional. Service is impeccable.

Gave it 5 stars despite the workout shortcomings because of the food.

Best hotel I've ever stayed.

It was amazing, the staff were very helpful and very polite. Definitely will be staying here again on my next trip to Japan

No Japanese warmth at this hotel.
Most of the workers at the Tokyo Marriot are not Japanese and many do not smile. It is a totally different feel than other Tokyo hotels like the Westin Tokyo.
If you are looking for a real Japanese experience, find another hotel.

No hotel concierges available.
I went many times to ask the concierge a question and usually nobody was there and if somebody was there they were busy. They only had one concierge at a time.

No seats available at the Executive Lounge.
We went to the lounge around 7:00 pm on a Sunday night and there were no seats available. We were told to give our room number and they would call us when something opened up. I am a Marriot Titanium and Lifetime Platinum and never had this happen to me before. At some hotels like the Conrad Tokyo and the Conrad Osaka you need to make a reservation for the lounge on the weekends to guarantee a spot.
The food was not very good and I wouldn’t go out of my way to come back to the lounge.

On the positive side the room was spacious and the bed was comfortable but there was a terrible smell from the toilet. The room also had a musty smell and needs a big upgrade.
I don’t think it’s worth paying for a City View. There is a large patio which is unusable. If you want a great view just go to the lounge.
The room was also noisy from the trains nearby.
The Wifi was slow and spotty.
I liked the breakfast but the service was not good. Many times we asked for tea and never got it. I saw this happen to other people as well. The servers also walked by and didn’t clean the tables.

I also don’t like the location. I much prefer to be in an area that is walkable to shops and restaurants. The hotel shuttle is great to get to the Shinigawa station and is good if you are planning on taking the Shinkansen to other areas in Japan.
This is why maybe I would consider staying here again but I’ve heard the Prince Shinigawa hotel has a better location to the Shinigawa train station and is cheaper.