Petit Palace Puerta del Sol

Hotels
•
Petit Palace Hoteles
8.7 (3124 reviews)
Arenal, 4 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Chambre propre
Personnel accueillant
Bonne localisation
Petit déjeuner varié
Cons:
Chaleur excessive dans la chambre
Mauvaise insonorisation
Service de réception arrogant

Categories

Cleanliness
8.38
Chambre parfaitement propre, mais serviettes non changées.
Service
8.85
Personnel très accueillant et chaleureux, mais communication avec la réception parfois arrogante.
Location
9.39
Emplacement en plein cœur de l'activité madrilène, proche des transports.
Room Quality
7.84
Il faisait extrêmement chaud dans la chambre et mal insonorisé.
Amenities
8.87
Bouilloire dans la chambre et bon petit déjeuner.
Value for Money
8.33
Petit déjeuner bien, mais considéré un peu cher pour la qualité.
Food and Beverage
8.88
Petit déjeuner varié avec de bonnes options.
Overall Experience
9.05
Globalement une bonne expérience avec des points à améliorer.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:10

Property Description

Prime Location in Madrid's Heart
Nestled next to Puerta del Sol, Petit Palace Puerta del Sol offers modern, soundproofed rooms with free WiFi. Air-conditioned rooms with parquet floors, a minibar, and a safe ensure a comfortable stay. Enjoy a buffet breakfast at the hotel restaurant or explore the surrounding eateries and bars.

Exceptional Services
Benefit from a 24-hour reception offering local insights and complimentary bicycle hire. Car rental services and discounted parking add convenience to your stay.

Proximity to Major Attractions
Explore Madrid's iconic landmarks with ease - Royal Palace, Plaza Mayor, and renowned museums are all within a leisurely 10-minute stroll from the hotel.

Ready to experience Madrid in style? Book your stay at Petit Palace Puerta del Sol now!

Important information:

• Depending on the season, air conditioning or heating is provided.
• Pet fee is EUR 25 per pet, per stay.
• When booking more than 5 rooms, different policies and additional supplements may apply.
• When booking more than 10 nights, different policies and additional supplements may apply.
• Please note that all Special Requests are subject to availability and additional charges may apply.
• The property will send guests online check-in instructions 7 days prior to arrival.
• Guests wishing to use the airport shuttle must contact the hotel prior to arrival. This service carries an additional charge.
• This property does not allow smoking, illegal substances, stag/hen parties, parties or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3124 reviews
Cleanliness: 8.38
Service: 8.85
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
A
Audrey • solo_traveller • fr
10
2026-04-18 • via Nuitee
Z
Zacharias • couple • br
10
Hotel e lugar maravilhosos, tudo perfeito
Pros:

Tudo perfeito

Cons:

preço

2026-04-17 • via Nuitee
M
Montse Bartol Mir • couple • es
8
Pros:

Un hotel muy céntrico y tranquilo.

Cons:

El desayuno, bastante flojo.

2026-04-17 • via Nuitee
C
Carles • family_with_children • ad
7
2026-04-17 • via Nuitee
O
Osvaldo • solo_traveller • es
10
2026-04-16 • via Nuitee
J
Jorgelina • family_with_children • us
8
Great breakfast
Pros:

The buffet was great and the bunk beds

Cons:

The check in process was so lengthy, both Carolina and the other lady tried to check using but took forever and didn’t communicate with us about what was taking so long even though I had already completed the check in online to save time

2026-04-15 • via Nuitee
K
Karla platenik • couple • us
10
Melhor escolha para Madrid.
Pros:

Apartamento renovado, cama super confortável. Sem barulho da rua. Localização 10/10.

Cons:

Faltou só o saco para roupas sujas. A única coisa que seria interessante ter.

2026-04-15 • via Nuitee
• couple • it
8
2026-04-10 • via Nuitee
J
Jeanette Ximena • couple • cl
10
Excelente ubicación
Pros:

Ubicación y atención del personal . Buen desayuno

Cons:

Todo bien

2026-04-09 • via Nuitee
I
Ivan Carlos • couple • br
10
2026-04-09 • via Nuitee
Y
Yohanan • couple • il
9
2026-04-08 • via Nuitee
P
Pietro • couple • it
6
Normale
Pros:

Struttura centralissima, posizione ottima per potersi muovere facilmente con i mezzi. Personale cordiale e super disponibile per ogni esigenza.

Cons:

Camere estremamente rumorose, manca totalmente l’insonorizzazione. Ho dovuto chiamare per due giorni consecutivi la reception perché i miei vicini urlavano e non potevo riposare. Colazione niente di che.

2026-04-07 • via Nuitee
A
Antonio • family_with_children • it
9
2026-04-06 • via Nuitee
M
Michèle • family_with_children • fr
10
Très bon hôtel en plein centre.
Pros:

Chambre spacieuse, literie confortable, personnel très agréable, jolie déco.
Hôtel très propre.
Petit déjeuner de qualité et varié.
La situation est idéale pour visiter le centre de Madrid.

2026-04-04 • via Nuitee
R
Remo • couple • ch
10
Pros:

Das Personal war ausgesprochen freundlich und sehr zuvorkommend.
Das Hotel liegt in einer sehr guten Lage.

2026-04-03 • via Nuitee
A
Ariane • couple • br
10
2026-04-02 • via Nuitee
Y
Younyoung • family_with_children • fr
8
2026-04-02 • via Nuitee
1
18dilshada • Family
10
Family trip to Spain
Pros:

We had a top notch experience. Our daughter had a major mishap and had arrived the day before us, and Raquel and Vanessa at the front desk were extremely kind and helpful.

2026-03-30 • via Tripadvisor
E
Ersin • couple • tr
10
2026-03-29 • via Nuitee
A
ADRIO • family_with_children • it
9
2026-03-28 • via Nuitee