Holiday Inn Express Hotel & Suites Chanhassen by IHG

Hotels
•
Holiday Inn Express
7.5 (144 reviews)
7855 Century Boulevard , Chanhassen , US
+1 952-401-8850

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean / modern rooms noted by several guests
Convenient location (near Paisley Park, surgery center, central)
Friendly/helpful staff reported by many
Good breakfast offerings for multiple guests
Comfortable beds and good parking
Coffee available throughout the day
Cons:
Serious water/cleanliness issues for some (black flakes from faucet, unclean water)
Broken amenities (ice machine, treadmill) and some closures
Inconsistent breakfast quality (eggs tasteless, undercooked bacon, bitter coffee)
Noise problems (chairs scraping on tile, slamming doors)
Front desk/customer service incident denying reservation and unprofessional conduct
Property maintenance and interior/exterior repair needs

Categories

Cleanliness
7
Mixed signals: several guests called the hotel 'super clean' and 'very clean', but there are serious reports of unclean water (black flakes from faucet), wet/damp beds and maintenance issues that lower confidence.
Service
7
Mostly positive reports of helpful, kind receptionists and staff who accommodated groups, but there are notable negative incidents (front desk denial/poor handling by one employee, day-shift unprofessional) causing uneven service perception.
Location
8.5
Consistently praised as conveniently located (near Paisley Park, surgery center, central for events), frequently mentioned as a strong point.
Room Quality
7.5
Rooms described as modern with wonderful beds by some guests, but others reported wet/damp beds and plumbing issues; overall room comfort generally positive with some notable failures.
Amenities
6
Multiple amenity problems: closed amenities due to water issues, broken ice machine and treadmill, missing waffle/crock-pot options; coffee availability noted but amenity reliability is weak.
Value for Money
7.5
Several guests said the stay was 'good for the price' or 'adequate'; mixed experiences but generally seen as fair value given positives and some negatives.
Food and Beverage
7
Breakfast received both praise ('great', 'good choices') and complaints (eggs tasteless, undercooked bacon, bitter coffee); overall food quality is inconsistent.
Overall Experience
9.5
Overall sentiment leans positive for many guests (clean, welcoming, quiet, excellent group service, modern rooms) despite a subset of serious issues; net guest satisfaction reported high for many stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Located near the Mall of America and corporate offices, the Chanhassen Holiday Inn Express offers easy access to local attractions.

Modern Amenities
Enjoy the convenience of an indoor pool, complimentary hot breakfast, well-equipped fitness center, and guestrooms with coffeemakers and mini-refrigerators.

Complimentary Services
Take advantage of the free evening shuttle service within a 5-mile radius to explore local dining and shopping options. Plus, visit nearby attractions like Mystic Lake Casino and Canterbury Race Track and Casino.

Experience comfort and convenience at the Chanhassen Holiday Inn Express. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Guest Reviews

7.5
Based on 144 reviews
Cleanliness: 7
Service: 7
Location: 8.5
Room Quality: 7.5
Amenities: 6
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 9.5
A
Adebayo • family_with_children • ng
10
Pros:

The serenity and neatness were top-notch

Cons:

Nothing.

2026-10-27 • via Nuitee
J
Joe • solo_traveller • us
9
2026-10-13 • via Nuitee
L
Logan • couple • us
4
Pros:

The breakfast was good.

Cons:

Our beds were wet & damp.

2026-09-12 • via Nuitee
P
Pamela • couple • us
9
2026-09-10 • via Nuitee
E
Emily • couple • us
7
Average
Pros:

The breakfast was great and the staff was very accommodating!

Cons:

The property requires a lot of attention. The interior requires remodeling and the outside is in need of serious maintenance. There’s a side door with a staircase that could result in some serious injuries. Felt like a Super 8.

2026-08-30 • via Nuitee
M
Markee • solo_traveller • us
1
Pros:

Nothing

Cons:

The amenities were all closed due to un clean water. Ice machine on our floor broken. Water in our bath tub had black flakes coming out the faucet. Other people were slamming doors that rattled our room.

2026-08-25 • via Nuitee
J
Jos • solo_traveller • nl
8
Pros:

Prima locatie om Paisly Park te bezoeken. Ligt er praktisch naast. Ontbijt niet heel uitgebreid maar prima

2026-08-13 • via Nuitee
K
Kay • couple • us
10
2026-08-11 • via Nuitee
S
Susan • family_with_children • us
3
Kitchen noise in seating area terrible very disappointed bed excellent. Check in person impatient
Pros:

Ok

Cons:

Very noisy echoing chairs against the floor which made it zero for relaxing.
Eggs tastless, bacon under cooked. Coffee bitter

2026-08-10 • via Nuitee
J
JulieAnn • extended_group • us
10
The hotel was super clean, coffee at all times, receptionist very kind and helpful
Pros:

Excellent. There were great choices

2026-07-24 • via Nuitee
A
Ashley • couple • us
10
Pros:

Very clean and modern

2026-07-14 • via Nuitee
L
Laurie • couple • us
7
Pros:

It was in a good location for what we wanted to do

Cons:

The treadmill was broken

2026-07-09 • via Nuitee
S
sharon • couple • us
4
it was adequate
Pros:

hotel location was located as close to a surgery center in Chaska that we could find
it was quiet & parking was good

Cons:

no crock pot of oatmeal only instant & only whole walnuts for topping
no belgium waffle maker
chairs in dining area made LOUD annoying noise on tile when pulled out from tables

2026-07-02 • via Nuitee
3
351troya • Family
2
Don’t Stay Hete
Pros:

Absolute ghetto. The front desk worker JASMINE denied our reservation as we were a “no show” for our first night. Travel caused this delay. I was told we have to call the front desk to let them know. Why? So they can book the room that we already paid for to other guests for a night? When I questioned this policy that I have never heard of, she not only hung up on me but LIED and told IHG that I used foul language when speaking to her. Let’s hear the recorded phone call. She flat out lied! She is obviously lacking in customer service skills with minimal talent, hence working at a Holiday Inn in the fraud state of Minnesota. I have traveled two weeks per month for the past 5.5 years and never encountered anything quite like this. I guess that is why I primarily chose Hilton for business travel - as a diamond elite member I’ll be cancelling my card and will be done with IHG - including all my staff. Other family members stayed here and were not impressed with the hotel or her attitude. Adios

2026-06-19 • via Tripadvisor
3
380mikek • Business • Willmar, Minnesota
10
Great Choice!
Pros:

I enjoyed my stay and I can't believe how many negative reviews I saw about this hotel. I hadn't stayed here before the remodeling but now it is very nice. It's clean, bright, welcoming with a wonderful breakfast and friendly staff. My room was modern with a wonderful bed. I recommend staying at the Chanhassen Holiday Inn Express!

2026-06-13 • via Tripadvisor
M
MauiMitchinMinn • Business • Saint Cloud, Minnesota
10
Clean, Welcoming, and Quiet!!
Pros:

We had a group of 25 players and coaches stay here for the state baseball tournament. This place went above and beyond for us. The service is top notch and the hotel is in a great central location. The hotel is clean, welcoming, and quiet.

2026-06-12 • via Tripadvisor
L
Lisa • solo_traveller • us
10
2026-06-12 • via Nuitee
S
Sergiu • couple • us
8
Overall good stay for the price
Pros:

Clean place

Cons:

Breakfast choices could be better

2026-06-06 • via Nuitee
S
Sergiu • extended_group • us
3
Day shift was unprofessional and not willing to assist with a last minute online training. Had to put 14 people in one r
Pros:

Night shift personal was professional. Day shift not at all

Cons:

Property was ok, day shift not so much.

2026-06-03 • via Nuitee
R
RobertZ927 • Business
8
Average IHG property
Pros:

I flew in to Minnesota to do a wedding. I stayed at this hotel as it was near the wedding venue. Check-in was easy, the price reasonable and the staff friendly.

The hotel seems like an older building that they are trying to make nicer. The breakfast area was the most modern, clean and bright. The food offerings were average. Nothing special.

The room definitely felt old and slapped together with a little paint and very new furniture, dressers, mirrors, nightstands, etc. But it honestly felt like it lacked design. The paint was sloppy, bleeding over onto the tiles in the bathroom and even onto the door.

The bed was comfortable and the room clean.

All in all. It was a good stay... It just felt a tad below normal IHG standards. However, have no fear staying here. It gets the job done.

2026-05-25 • via Tripadvisor