Pousada Queluz

Hotels
•
Pestana Hotel & Resorts
8.8 (1020 reviews)
Largo Palácio Nacional de Queluz , Queluz , pt

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great location
Delicious breakfast
Cons:
Issues with cleanliness in some rooms
Average breakfast service on busy days
Some amenities need upgrades

Categories

Cleanliness
8.54
Overall sentiment was positive, but some reviews indicated issues with cleanliness.
Service
9.11
The staff is consistently praised for their service and assistance.
Location
9.15
Many reviews highlighted the excellent location of the hotel.
Room Quality
8.7
Rooms were mostly described as spacious and comfortable, with some mentioning need for renovations.
Amenities
8.63
Amenities were generally appreciated, though a few mentioned the need for improvements.
Value for Money
8.49
Value for money is seen positively; however, some mentioned average breakfast as a downside.
Food and Beverage
8.84
Breakfast was frequently highlighted as excellent, contributing positively to the overall experience.
Overall Experience
8.91
The overall experience was generally very positive, with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:53

Property Description

Historic Setting:
Located in the former Royal Guard building at the Palace of Queluz, Pousada Palacio de Queluz offers a unique and luxurious stay immersed in history.

Elegant Rooms:
Individually decorated rooms with warm colors and elegant wooden furniture provide a comfortable and stylish retreat. Each room is equipped with modern amenities such as satellite TV, a work desk, and a minibar.

Convenient Amenities:
Guests can enjoy the convenience of a 24-hour reception for car rentals, free on-site parking, and easy access to Lisbon's city center and the picturesque town of Sintra.

Experience luxury and history at Pousada Palacio de Queluz - book your stay now for an unforgettable getaway!

Important information:

Prior to their arrival, guests are kindly requested to specify their bedding preference for any room type. Please specify the extra beds required, if any. Please specify the number of adults and children under 12. This can be inserted in the Special Requests Box during booking.

Please note that only 1 extra bed or baby cot can be accommodated, on request. Charges may be applicable.

Please note that pets are only allowed in some of the property’s public areas. Upon check-in, please ask the front desk for more details.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Full payment for the accommodations is due upon check-in time.

Please note that for reservations of 5 rooms or more, different policies will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 1020 reviews
Cleanliness: 8.54
Service: 9.11
Location: 9.15
Room Quality: 8.7
Amenities: 8.63
Value for Money: 8.49
Food and Beverage: 8.84
Overall Experience: 8.91
A
Ana • solo_traveller • pt
6
Pros:

Instalações

Cons:

Atenção e serviço da equipa

2026-05-09 • via Nuitee
I
Isabelle • couple • fr
8
Parfait pour une escale
Pros:

Cet hôtel est magnifique et bien rénové. La chambre était spacieuse et très jolie. Nous avons été très touché par le petit plateau d’accueil avec les petites douceurs.
Le lieu était parfait pour une escale d’une nuit et le parking gratuit est appréciable.
Le personnel est au petits soins et le petit déjeuner était copieux très bon.

Cons:

L’isolation phonique : on entend tout des chambres voisines
Le manque de prises électriques : elles sont reliées à l’interrupteur de la lumière donc si vous éteignez, il n’y a plus de courant et aucune prise dans la salle de bain.

2026-05-07 • via Nuitee
A
Ana • solo_traveller • pt
10
2026-05-06 • via Nuitee
J
Johanna Uta • couple • de
6
wer Ruhe und gute Ausgangslage nach Sintra und Peta wünscht. Starkes Verkehrsaufkommen nach Lissabon
Pros:

Lage, Ruhe

Cons:

Bargetränke nur nach Bitten an der Rezeption, wenige Restaurants mit Abendangebot. Transport der Koffer zum Hotel mühselig, da Kopfsteinpflaster

2026-05-06 • via Nuitee
R
Rebecca • couple • nl
8
2026-05-05 • via Nuitee
A
axel juergen • couple • de
7
2026-05-04 • via Nuitee
F
Fernando • solo_traveller • br
10
Pros:

Quarto amplo, bem confortável e casa de banho bem espaçosa.
Bom pequeno almoço, com boa variedade de escolhas.

Cons:

Nao há controle da iluminação do quarto junto à cama e há poucas tomadas para ligar carregadores de telemóveis.

2026-04-30 • via Nuitee
J
Jose • solo_traveller • pt
8
2026-04-28 • via Nuitee
A
António • couple • pt
8
2026-04-24 • via Nuitee
K
Karen • solo_traveller • de
9
Sehr zu empfehlen!
Pros:

Historisches, im besten Sinne altmodisches Hotel mit dem Charme vergangener Zeiten. Klassische Einrichtung mit Teppich und Rüschen, sehr freundliche Mitarbeiter und ein sehr gutes Frühstück machen den Aufenthalt angenehm. Die Lage ist nicht zu toppen und ausreichend kostenlose Parkplätze stehen zur Verfügung.

2026-04-21 • via Nuitee
D
Diamantino José • solo_traveller • pt
10
Há pessoas que fazem verdadeiramente a diferença nas organizoes.
Pros:

O atendimento da pessoa da receção no final do dia é de relevar... consegue estar na receção, servir no bar e sempre com grande simpatia e profissionalismo..... obrigado.

Cons:

Nada a apontar.

2026-04-16 • via Nuitee
D
Denise • family_with_children • br
10
2026-04-09 • via Nuitee
B
Bruna • extended_group • br
10
Pros:

Tudo ótimo!!!

2026-04-06 • via Nuitee
H
Henrique • couple • pt
10
Pros:

Adorei tudo impecável.

2026-04-05 • via Nuitee
M
Marie • solo_traveller • fr
8
Pros:

Monument historique qui mériterait un petit coup de relooking des salles de bain …. Délicieux petit déjeuner ,personnel charmant mais inexistant sur le conseil touristique …..

2026-04-03 • via Nuitee
L
lingping • family_with_children • es
10
2026-04-02 • via Nuitee
P
Paulo Sergio • family_with_children • es
10
2026-04-01 • via Nuitee
F
Ferragens S. Valente • solo_traveller • pt
8
Boa
Pros:

A limpeza é a localização

Cons:

Estava tudo bem

2026-03-31 • via Nuitee
A
Anniek • solo_traveller • nl
8
2026-03-30 • via Nuitee
A
Anastasiia • couple • ua
9
Pros:

It is a beautiful and unique place.

Cons:

Maybe my mistake, but some electricity plugs did not work.

2026-03-27 • via Nuitee