Pousada Queluz

Hotels
•
Pestana Hotel & Resorts
8.8 (1091 reviews)
Largo Palácio Nacional de Queluz , Queluz , PT
+351 21 435 6158

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great location
Delicious breakfast
Cons:
Issues with cleanliness in some rooms
Average breakfast service on busy days
Some amenities need upgrades

Categories

Cleanliness
8.54
Overall sentiment was positive, but some reviews indicated issues with cleanliness.
Service
9.11
The staff is consistently praised for their service and assistance.
Location
9.15
Many reviews highlighted the excellent location of the hotel.
Room Quality
8.7
Rooms were mostly described as spacious and comfortable, with some mentioning need for renovations.
Amenities
8.63
Amenities were generally appreciated, though a few mentioned the need for improvements.
Value for Money
8.49
Value for money is seen positively; however, some mentioned average breakfast as a downside.
Food and Beverage
8.84
Breakfast was frequently highlighted as excellent, contributing positively to the overall experience.
Overall Experience
8.91
The overall experience was generally very positive, with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:53

Property Description

Historic Setting:
Located in the former Royal Guard building at the Palace of Queluz, Pousada Palacio de Queluz offers a unique and luxurious stay immersed in history.

Elegant Rooms:
Individually decorated rooms with warm colors and elegant wooden furniture provide a comfortable and stylish retreat. Each room is equipped with modern amenities such as satellite TV, a work desk, and a minibar.

Convenient Amenities:
Guests can enjoy the convenience of a 24-hour reception for car rentals, free on-site parking, and easy access to Lisbon's city center and the picturesque town of Sintra.

Experience luxury and history at Pousada Palacio de Queluz - book your stay now for an unforgettable getaway!

Important information:

Prior to their arrival, guests are kindly requested to specify their bedding preference for any room type. Please specify the extra beds required, if any. Please specify the number of adults and children under 12. This can be inserted in the Special Requests Box during booking.

Please note that only 1 extra bed or baby cot can be accommodated, on request. Charges may be applicable.

Please note that pets are only allowed in some of the property’s public areas. Upon check-in, please ask the front desk for more details.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Full payment for the accommodations is due upon check-in time.

Please note that for reservations of 5 rooms or more, different policies will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.8
Based on 1091 reviews
Cleanliness: 8.54
Service: 9.11
Location: 9.15
Room Quality: 8.7
Amenities: 8.63
Value for Money: 8.49
Food and Beverage: 8.84
Overall Experience: 8.91
R
RAFE • family_with_children • ma
10
Pros:

Beautiful hotel directly opposite the Royal Palace. Friendly and helpful staff. Wonderful breakfast. Will return.

2026-09-15 • via Nuitee
S
Sónia • extended_group • pt
8
2026-09-15 • via Nuitee
M
Mario Joao • extended_group • gb
9
Good
Pros:

Nice

Cons:

Good

2026-09-09 • via Nuitee
A
Antonio • solo_traveller • gb
10
Pros:

Um servico excellent.
Obrigado

2026-09-08 • via Nuitee
G
Gabriella • solo_traveller • it
10
2026-09-05 • via Nuitee
L
Luisa • solo_traveller • pt
6
Colaboradores excepcionais.
Pros:

Do acolhimento. Do profissionalismo e simpatia dos coboradores.

Cons:

Da impossibilidade de desligar a luz do hall do quarto sem desligar, em simultâneo, tudo no quarto.

2026-09-05 • via Nuitee
A
antonio • couple • es
9
todo agradable , en especial luisa.
Pros:

situacion , conford , personal ,

Cons:

algo para cenar.

2026-08-31 • via Nuitee
R
Ramiro • couple • pt
9
Faça parte da nobreza e vá visitar a realeza
Pros:

A localização é excelente, junto a um dos principais eixos rodoviários da região e com transportes públicos próximos. O edifício foi muito bem adaptado a hotel e decorado com muito gosto. O ambiente é descontraído e amigável. Excelente opção para visitar o Palácio Nacional de Queluz, mesmo em frente, do outro lado da rua. Restaurantes de todo o tipo e para todas as bolsas nas proximidades. A visita ao Palácio Nacional e seus jardins requer bem 3 a 4 horas e é muito interessante. O pequeno-almoço é bom, sem deslumbrar. A janela, quando fechada, isola muito bem o ruído da rua.

Cons:

No quarto, ou se retira o cartão do interruptor luminoso geral, ou então tem que se gramar com uma luz sempre acesa. Nós optámos por deixar a luz da casa de banho acesa e apenas uma frincha da porta aberta. Mesmo assim, era muita claridade. Uma pequena luz de presença bastaria.
No pequeno almoço, sentimos a falta de um sumo de laranja natural. É uma coisa a que estamos habituados.

2026-08-30 • via Nuitee
G
Giosuè • solo_traveller • it
10
2026-08-29 • via Nuitee
G
Giosuè • solo_traveller • it
10
2026-08-29 • via Nuitee
J
Janine • couple • pt
9
Really great place to stay near Palacio Queluz
Pros:

The room was very spacious and well appointed

Cons:

One of the glasses in the bathroom still had toothpaste residue in it from previous guests, so that made me question the overall cleanliness of the room. The windows in the bedroom don’t open, so it’s very stuffy and stale

2026-08-26 • via Nuitee
A
Ana Teresa • family_with_children • co
10
Muy buena experiencia
Pros:

Las instalaciones son preciosas y la atención maravillosa

Cons:

Todo me gustó

2026-08-26 • via Nuitee
P
Pablo • family_with_children • es
10
2026-08-24 • via Nuitee
C
Cristiano • solo_traveller • it
10
Pros:

Struttura storica molto bella. Camere e bagno ampi. Presenza di frigo, phon e bidè. Parcheggio pubblico disponibile davanti all'hotel. Qualche ristorante raggiungibile a piedi.

Cons:

Colazione buona ma forse non da "palazzo storico"

2026-08-23 • via Nuitee
V
Vincent • couple • fr
10
2026-08-21 • via Nuitee
I
Inés • solo_traveller • es
10
2026-08-21 • via Nuitee
A
Andrade • couple • pt
10
Muito agradável
Pros:

A simpatia dos funcionários, o hotel e o quarto serem muito acolhedores

Cons:

Nada a apontar

2026-08-20 • via Nuitee
J
JAVIER • family_with_children • es
8
2026-08-18 • via Nuitee
I
isabelle • couple • fr
8
2026-08-16 • via Nuitee
M
Marco • family_with_children • ch
10
FANTASTICO!!
Pros:

La struttura è davvero bella ed accogliente! Il personale molto cordiale e disponibile! La colazione FANTASTICA!! Da provare assolutamente se si è in zona. Ci ritornerei subito ;)

Cons:

Unica nota negativa è che non c'è un parcheggio coperto. C'è un piazzale grande ma nessuna copertura. Penso che (specialmente per le moto) arrivare o ripartire in un giorno di pioggia preparando i bagagli per la moto senza una tettoia non sarebbe stato il massimo. Non è stato il mio caso. Vista l'ampiezza del piazzale mi permetto di suggerire la costruzione di una tettoia (almeno per le moto).

2026-08-15 • via Nuitee