Pousada Queluz

Hotels
•
Pestana Hotel & Resorts
8.8 (1091 reviews)
Largo Palácio Nacional de Queluz , Queluz , PT
+351 21 435 6158

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great location
Delicious breakfast
Cons:
Issues with cleanliness in some rooms
Average breakfast service on busy days
Some amenities need upgrades

Categories

Cleanliness
8.54
Overall sentiment was positive, but some reviews indicated issues with cleanliness.
Service
9.11
The staff is consistently praised for their service and assistance.
Location
9.15
Many reviews highlighted the excellent location of the hotel.
Room Quality
8.7
Rooms were mostly described as spacious and comfortable, with some mentioning need for renovations.
Amenities
8.63
Amenities were generally appreciated, though a few mentioned the need for improvements.
Value for Money
8.49
Value for money is seen positively; however, some mentioned average breakfast as a downside.
Food and Beverage
8.84
Breakfast was frequently highlighted as excellent, contributing positively to the overall experience.
Overall Experience
8.91
The overall experience was generally very positive, with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:53

Property Description

Historic Setting:
Located in the former Royal Guard building at the Palace of Queluz, Pousada Palacio de Queluz offers a unique and luxurious stay immersed in history.

Elegant Rooms:
Individually decorated rooms with warm colors and elegant wooden furniture provide a comfortable and stylish retreat. Each room is equipped with modern amenities such as satellite TV, a work desk, and a minibar.

Convenient Amenities:
Guests can enjoy the convenience of a 24-hour reception for car rentals, free on-site parking, and easy access to Lisbon's city center and the picturesque town of Sintra.

Experience luxury and history at Pousada Palacio de Queluz - book your stay now for an unforgettable getaway!

Important information:

Prior to their arrival, guests are kindly requested to specify their bedding preference for any room type. Please specify the extra beds required, if any. Please specify the number of adults and children under 12. This can be inserted in the Special Requests Box during booking.

Please note that only 1 extra bed or baby cot can be accommodated, on request. Charges may be applicable.

Please note that pets are only allowed in some of the property’s public areas. Upon check-in, please ask the front desk for more details.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Full payment for the accommodations is due upon check-in time.

Please note that for reservations of 5 rooms or more, different policies will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.8
Based on 1091 reviews
Cleanliness: 8.54
Service: 9.11
Location: 9.15
Room Quality: 8.7
Amenities: 8.63
Value for Money: 8.49
Food and Beverage: 8.84
Overall Experience: 8.91
A
Andre Marco • family_with_children • pt
10
Experiência muito boa
Pros:

O pequeno almoço foi excelente, a simpatia dos funcionários e o conforto do hotel tornaram a experiência muito agradável.

Cons:

Nada de importante a realçar. As janelas não estavam limpas

2026-10-24 • via Nuitee
L
Lilimurmure • family_with_children • fr
10
2026-10-23 • via Nuitee
P
Patrícia • couple • pt
8
2026-10-23 • via Nuitee
A
Andreia • solo_traveller • pt
9
2026-10-22 • via Nuitee
P
Paulo_Machado • family_with_children • pt
10
2026-10-20 • via Nuitee
M
Michelle • couple • ca
9
2026-10-20 • via Nuitee
K
Kathryn • solo_traveller • ca
8
2026-10-19 • via Nuitee
B
Bruno • couple • fr
10
Un séjour royal
Pros:

Le lieu est royal ! Face au palais, cela rend une ambiance particulière. Si l'extérieur semble daté, l'intérieur est superbement bien entrenu et donne une impression palpable de luxe. Le personnel est adorable. Le petit déjeuner est de qualité, avec un beau choix.

Cons:

Rien à redire pour cet établissement. Dans le micro détail l'affichage pour y arrivé n'est pas limpide, le trajet pour les valises à roulette est douloureux, rien qui ne vient ternir cette belle expérience !

2026-10-18 • via Nuitee
R
Rosario • extended_group • es
10
2026-10-18 • via Nuitee
E
Escaillas • couple • fr
9
Pros:

emplacement en face du palais de Queluz, calme, petit déjeuner tres bon.

Cons:

rien

2026-10-18 • via Nuitee
J
jutta • couple • at
8
strategisch günstiger Ort um Lissabon und Sintra mit dem Zug zu erreichen
Pros:

Die Pousada liegt zwar strategisch - wenn man Lissabon und Sintra besichtigen möchte - sehr gut, da man mit dem Zug in beide Richtungen einfach und schnell kommt. Das Haus selbst ist wirklich sehr gediegen und schön, aber die Lage auf einem kahlen rieseigen Parkplatz ist doch etwas enttäuschend. Das Personal ist freundlich und hilfsbereit - wir bekamen gute Restauranttipps. Die Zimmer sind groß und gut eingerichtet, das Badezimmer ebenfalls. Das Frühstück ist abwechslungsreich und nett angerichtet.

Cons:

die Lage auf einem riesigen Parkplatz - Vorteil dabei: Das Auto kann direkt vor dem Hotel geparkt werden.

2026-10-13 • via Nuitee
K
Kathi • couple • ca
9
2026-10-12 • via Nuitee
C
Clara Melim • solo_traveller • pt
9
2026-10-10 • via Nuitee
P
Pereira • couple • pt
9
2026-10-10 • via Nuitee
J
Jose Fernando Juarez • couple • es
8
Situación perfecta para hacer turismo por la zona de Lisboa
Pros:

Personal, limpieza, tranquilidad, ubicación...

Cons:

Necesita una actualización, no tiene restaurante, desayuno algo escaso...

2026-10-10 • via Nuitee
D
Duarte • solo_traveller • pt
9
Simple, comfertable, qualaty
Pros:

Shower and breakfeast

Cons:

Music in the room

2026-10-08 • via Nuitee
O
Oliveira • solo_traveller • pt
8
2026-10-07 • via Nuitee
R
RAFE • family_with_children • ma
10
Pros:

Beautiful hotel directly opposite the Royal Palace. Friendly and helpful staff. Wonderful breakfast. Will return.

2026-09-15 • via Nuitee
S
Sónia • extended_group • pt
8
2026-09-15 • via Nuitee
M
Mario Joao • extended_group • gb
9
Good
Pros:

Nice

Cons:

Good

2026-09-09 • via Nuitee