Hilton Garden Inn Queens/JFK Airport

Hotels
•
Hilton Worldwide
7.4 (197 reviews)
14818 134th St, Jamaica, New York, 11430 , Jamaica , US
1-718-322-4448

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Pets allowed

Facilities

Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
Free airport transportation
See all facilities

Review Highlights

Pros:
Convenient airport location
Friendly staff
Clean rooms
Good shuttle service
Comfortable beds
Cons:
Inadequate air conditioning
Parking issues
Slow check-in
Various maintenance issues

Categories

Cleanliness
6.49
Some reviews mention a strong smoke smell, mold in the bathroom, and issues with room cleanliness.
Service
8.46
Generally friendly and helpful staff were noted, although there were some complaints about slow check-in.
Location
8
Convenient location near the airport, though some noted the need for transportation to restaurants.
Room Quality
6.95
Rooms reportedly had issues such as broken air conditioning and maintenance problems, affecting overall comfort.
Amenities
7.98
Good amenities including an airport shuttle service that some guests found useful.
Value for Money
6.44
High price point mentioned with a lack of certain amenities, leading to a lower value perception.
Food and Beverage
7.49
The on-site restaurant provided good food, but dining options nearby required transportation.
Overall Experience
7.36
Mixed experiences overall, with both positive and negative feedback impacting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:46

Property Description

Luxurious Amenities
Indulge in a 24-hour fitness center, complimentary Wi-Fi, and a cozy fireplace in the lobby.

Dining Experience
Savor a delicious meal at the on-site restaurant, with the convenience of room service. Unwind at the bar/lounge with your favorite drink.

Convenient Facilities
Take advantage of the business center and express services. Event spaces are available for meetings and conferences.

Immerse yourself in comfort at Hilton Garden Inn Queens/JFK Airport. Book now for a delightful stay in Jamaica, Queens.

Important information:

  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 197 reviews
Cleanliness: 6.49
Service: 8.46
Location: 8
Room Quality: 6.95
Amenities: 7.98
Value for Money: 6.44
Food and Beverage: 7.49
Overall Experience: 7.36
A
Alicia
10
Pros:

Impressed. Will stay here again.

2025-10-12 • via Nuitee
L
Lorretta
10
Pros:

It was close to JFk

2025-10-12 • via Nuitee
E
Elizabeth • partner
8
Pros:

Shades in the room did not work. Not enough light during day.

2025-10-11 • via Nuitee
L
Lyn
8
Pros:

Excellent beds and linen.
Limited food options.
Have to call for shuttle to come.

2025-10-11 • via Nuitee
D
Dawn • partner
6
Pros:

Short staffed and breakfast was so so. Hotel was ok. If you are looking to fly in, spend the night and fly out again, I guess its ok. But no dining near by. Not a great area. Must uber and nothing is close. Would not stay there again. I will say the transport to and from JFK Federal circle was good.

2025-10-10 • via Nuitee
A
Anesh • family
4
Pros:

Service staff is rude. Sink tap was not working. No one came to look even after complaining. Worst service staff

2025-10-09 • via Nuitee
S
Sarah • partner
8
Pros:

Nice place to stay. Room was very clean. Staff was great. I just wish the shuttle dropped you to your gate instead of the air tram. All in all a very pleasant experience.

2025-10-09 • via Nuitee
R
Robert • partner
6
Pros:

No shuttle to pick me up at JFK. I have a $50 credit that I have been unable to use at a hotel or rental car.

2025-10-09 • via Nuitee
R
Rebecca
8
Pros:

It was quiet and staff were helpful.

2025-10-08 • via Nuitee
S
Stephanie
4
Pros:

Room smelled like pee. Staff inattentive to the point that when a fire alarm accidentally went off at six in the morning they made no effort to explain to bleary eyed customers who stumbled down the stairs. And then didn’t even shut it off until asked again.

2025-10-08 • via Nuitee
C
Catherine • partner
10
Pros:

A convenient hotel with comfortable accommodations.

2025-10-06 • via Nuitee
O
Owen
10
Pros:

Breakfast was nice
Room was clean
Staff very friendly

2025-10-05 • via Nuitee
G
Gianna Marie • family
8
Pros:

Close to airport, very convenient

2025-10-05 • via Nuitee
V
Vounette
8
Pros:

I do’t like dine in they don’t have that much variety of breakfast seems like a restaurant

2025-10-05 • via Nuitee
N
Nadine • partner
10
Pros:

Service was great

2025-10-04 • via Nuitee
A
Ahsanul
10
Pros:

Excellent

2025-10-03 • via Nuitee
M
Marius • partner
10
Pros:

A lot of traffic

2025-10-02 • via Nuitee
F
Fionna
10
Twice in 2 weeks.
Pros:

The hotel is really nice and close to the airport, even thou nothing to eat nearby or even anything to see. The shuttle is timely, the staff at the front desk is polite (the really short lady was extra nice) she so tiny.. Loved her but clearly forgot her name, but we did tell the manager about her great service. Also with how close it is to the airport.. we really couldn't hear the airplane that much.

2025-10-01 • via Nuitee
M
Marie • family
10
Pros:

Excellent customer service ;)

2025-09-30 • via Nuitee
M
Megan
8
Pros:

Check in was easy

2025-09-28 • via Nuitee