The Eliza Jane, Autograph Collection

Our stay at The Eliza Jane during Mardi Gras 2025 fell completely short of expectations. Despite paying premium holiday rates, we were assigned a tiny, windowless room that was incredibly claustrophobic and ill-suited for a family of five. On top of the dismal room layout, the service from the front desk was consistently unprofessional and unhelpful. We came to New Orleans for a family wedding, but the overall experience here ended up ruining what should have been a special vacation. I would strongly advise families to look elsewhere

It was chic and comfortable, it felt like a home away from home!

They charge you for things you didn’t use and say they can’t refund them. And suggest you do a claim with your credit card company per Vaughn Collins manager. Also, that is after he said he would call me back but did not many times!!!

Orrione was amazing with customer services. Orrione explained everything and answered all of my questions. Mario the valet was amazing as well. I wanted to give a special thank you to these two. I will definitely stay here again!

I wish I had more time at this hotel. I only flew in for a day, and was upgraded to the Publisher’s Suite. This is quite possibly one of the best suites of which I’ve stayed. The dual walk-in shower + standalone tub was amazing. There was enough room for me to work separately and not feel cramped. The decor of the hotel was dark and vintage. I loved it all. The bartender, Adam, serves up amazing drinks, and Orrione (st the desk) was amazing throughout my stay. I’ll definitely be back.

Okkione took very good care of me, I travel a lot and she went above and beyond on making me feel right at home

This place is great service was amazing. I made a mistake on my check out date Orrione and was business at the conference. She held my room, rebooked me and did it all with a smile. It was completely my fault and she handled it like a pro. The service at the front desk and the bartender were both amazing. I highly recommend.

I liked that it was central located to everything that I had planned to do. The room was very clean and beds were very comfortable.

Great hotel for business or pleasure!! Rooms are well appointed and timeless, so many unique public spaces to relax and unwind. From the Doorman to the front Desk agent, Orrione, to the Press Room bartender Adam, everyone is gracious and genuine

The best hotel and Orrione is the best!! She’s such great customer service and one reason I keep coming back

Orrione provided a fabulous check in! Beautiful room and experience overall. Will come back!

Orrione was absolutely fantastic!!! She was so welcoming and explained everything! She alone would make us our permanent New Orleans Hotel!

Family trip for Essence Festival. This is located in the perfect location to walk to Bourbon St or the French Quarter. We could easily walk to Caesars Superdome for the concerts and the Convention Center. The hotel is beautiful and the rooms were clean. The staff were all very kind and helpful. Breakfast in the Couvant was delicious. We will definitely stay here again.

My stay at the Eliza Jane was one of the better hotel stays I’ve had in a while and I will be back. The rooms are clean and the bar and restaurant are good. The service was what really put it over the top. Everyone was accommodating and Orrione went above and beyond to help me get resettled when my flight out was cancelled and I had to stay overnight. It’s in a great location also that has an interesting history.

Wonderful location and very friendly staff! I really want to highlight Brian from front desk and Shasteen ( Room Director) as they gave us a perfectly warm welcome and helped us without hesitation in a very busy moment! Thanks a lot for having us !

La situation géographique de l’hôtel, très proche de toutes les attractions phares de la Nouvelle Orleans, l’ambiance art déco du lieu, la senteur très agréable dès l’entrée dans le lobby, la qualité du matelas.