Holiday Inn Express Hotel & Suites Jacksonville-Blount Island by IHG

Hotels
•
Holiday Inn Express
8.8 (376 reviews)
10148 New Berlin Road , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Paid WiFi
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Friendly staff
Cons:
Breakfast quality
Minor maintenance issues

Categories

Cleanliness
8.34
General positive sentiment about cleanliness with some negative feedback on specific issues.
Service
9.31
Staff was described as amazing and friendly, leading to a positive overall service rating.
Location
9.35
Proximity to cruise port received high praise, making it very favorable.
Room Quality
8.8
Rooms are clean and comfortable, with some minor complaints about specific features.
Amenities
8.83
Hotel offers good amenities but room for improvement on breakfast quality.
Value for Money
8.79
Listeners suggested it was a good deal given the location and cleanliness.
Food and Beverage
7.84
Several mentions of the breakfast quality being below expectations.
Overall Experience
9.11
Overall positive experience with intentions to return, indicating satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:15

Property Description

Convenient Location
Located within proximity to Jacksonville Zoo Gardens and Timucuan Ecological Historical Preserve, our hotel offers easy access to popular attractions.

Comfortable Rooms
Relax in our well-equipped rooms featuring amenities like air conditioning, TV with cable channels, and a private bathroom with free toiletries and a hairdryer.

Fantastic Facilities
Take advantage of our outdoor swimming pool, American breakfast, business center, gym, and free private parking during your stay.

Ready to experience comfort and convenience in Jacksonville? Book your stay at Holiday Inn Express Hotel & Suites Jacksonville-Blount Island today!

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Please note the Breakfast Included rate includes breakfast for 2 adults. Additional charges may apply for each extra guest.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 376 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 9.11
W
West • family_with_children • us
6
2026-02-12 • via Nuitee
C
charlene • couple • us
9
Perfect spot to catch my cruise !
Pros:

Clean, good breakfast

Cons:

Nothing

2026-01-25 • via Nuitee
J
Joe • couple • us
5
The next time I take my wife to visit her friends I won’t stay at this hotel. I’ll stay near the airport. The Doubletree
Pros:

I was in town so my wife could visit her friends. This property was closest to their home.

Cons:

Breakfast was OK, but they advertise having a pancake machine and it was out of service. One of the coffee makers was broken so you had to wait in line. The hand sanitizer was empty in the breakfast area. Luckily one of the guests saw me trying to get some out of it and he gave me some. The room was nice and clean until I got up at 10:30 PM and there was a huge roach about 3” long then I couldn’t go back to sleep for 3 hours. I’ve been in Florida 30 years and it’s not a water bug or the fancy Palmetto bug as some people call them. It’s a roach. The woman at the front desk said the hotel doesn’t spray for them. Well they should!!! See photo below

I had an issue checking in. I feel like the gentleman profiled me. He was fumbling around with the paperwork and said he couldn’t find my check-in info, once I told him I called two days earlier to verify everything was good before traveling it’s something I always do. I named dropped Zoe because it’s who I spoke to. He found my reservation immediately.

2026-01-24 • via Nuitee
C
Chappell • couple • us
1
2026-01-24 • via Nuitee
P
Patricia • couple • us
7
Great stay , staff very professional.loved it
Pros:

The connivence of its location to where I was going

Cons:

First floor

2026-01-22 • via Nuitee
D
Deborah • family_with_children • us
10
2026-01-20 • via Nuitee
S
Suzanne • couple • us
8
Overall, we were satisfied.
Pros:

Breakfast was adequate. Location was fabulous. Staff well trained, friendly and helpful. The bathroom could be cleaner, it was acceptable for a one-night stay.

Cons:

Overall we were satisfied.

2026-01-19 • via Nuitee
J
Jennifer • couple • us
10
2026-01-19 • via Nuitee
K
Katie • family_with_children • us
10
Great place to stay
Pros:

Clean, nice, great place to stay

2026-01-19 • via Nuitee
C
Cathi • family_with_children • us
9
Very good
Pros:

Close to the cruise terminal and the breakfast was very good

2026-01-18 • via Nuitee
V
VIRA • family_with_children • us
8
Clean and comfortable with a zoo nearby
Pros:

Clean and comfortable

2026-01-17 • via Nuitee
M
Marilyn • couple • us
9
2026-01-16 • via Nuitee
S
Shonte • family_with_children • us
10
2026-01-14 • via Nuitee
I
Ilike2go • couple • us
5
TOLORATED IT!
Cons:

I DIDN'T APPRECIATE THE NOISE OF CHILDREN RUNNING THROUGH THE FACILITY ABOVE ME i STAYED IN THE BOTTOM FLOOR, I CALLED THE FRONT DESK TO LET THEM KNOW I THINK THEY WENT UP STAIRS TO WARN THEM IT STOPPED FOR 30 MINUTES AND CONTINUED UNTIL MIDNIGHT, I WAS NOT HAPPY AND LITTLE ANNOYED. WHEN I CHECKED OUT THE ONLY I GOT WAS OH SO SORRY.

2026-01-13 • via Nuitee
P
Patricia • solo_traveller • us
10
2026-01-11 • via Nuitee
K
Katia • couple • ca
7
2026-01-10 • via Nuitee
H
Hope • couple • us
10
2026-01-09 • via Nuitee
M
Meghan • couple • us
5
It was ok
Pros:

Front desk staff was funny

Cons:

Breakfast was awful.

2026-01-09 • via Nuitee
B
Burnett • family_with_children • us
10
Over all the stay was comfortable
Pros:

Breakfast was good. Coffee was great!

Cons:

Nothing could have been better. The staff was very friendly. Beds were comfortable, rooms were clean. And Breakfast was good. Coffee was great! I will be staying there again.

2026-01-08 • via Nuitee
U
umamaheswari • extended_group • us
9
Pros:

Good location and cleanliness

Cons:

None

2026-01-06 • via Nuitee