Holiday Inn Express Hotel & Suites Jacksonville-Blount Island by IHG

Hotels
•
Holiday Inn Express
8.8 (436 reviews)
10148 New Berlin Road , Jacksonville , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Friendly staff
Cons:
Breakfast quality
Minor maintenance issues

Categories

Cleanliness
8.34
General positive sentiment about cleanliness with some negative feedback on specific issues.
Service
9.31
Staff was described as amazing and friendly, leading to a positive overall service rating.
Location
9.35
Proximity to cruise port received high praise, making it very favorable.
Room Quality
8.8
Rooms are clean and comfortable, with some minor complaints about specific features.
Amenities
8.83
Hotel offers good amenities but room for improvement on breakfast quality.
Value for Money
8.79
Listeners suggested it was a good deal given the location and cleanliness.
Food and Beverage
7.84
Several mentions of the breakfast quality being below expectations.
Overall Experience
9.11
Overall positive experience with intentions to return, indicating satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:15

Property Description

Convenient Location
Located within proximity to Jacksonville Zoo Gardens and Timucuan Ecological Historical Preserve, our hotel offers easy access to popular attractions.

Comfortable Rooms
Relax in our well-equipped rooms featuring amenities like air conditioning, TV with cable channels, and a private bathroom with free toiletries and a hairdryer.

Fantastic Facilities
Take advantage of our outdoor swimming pool, American breakfast, business center, gym, and free private parking during your stay.

Ready to experience comfort and convenience in Jacksonville? Book your stay at Holiday Inn Express Hotel & Suites Jacksonville-Blount Island today!

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Please note the Breakfast Included rate includes breakfast for 2 adults. Additional charges may apply for each extra guest.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 436 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 9.11
A
Aishanjiang • family_with_children • us
10
2026-06-21 • via Nuitee
K
Keith • couple • gb
7
adequate place for our purposes except for availability of an evening meal nearby
Pros:

friendly staff - very helpful

Cons:

no safe in room
no kettle to make a cup of tea
do not like the polystyrene plates and plastic cutlery
no local dining other than a car journey except for wendys and staff advised us to avoid this one

2026-06-16 • via Nuitee
M
Marion • family_with_children • us
10
2026-06-13 • via Nuitee
M
Margaret • family_with_children • us
10
2026-06-06 • via Nuitee
W
Wells • couple • us
7
2026-06-05 • via Nuitee
E
Ebony • couple • us
10
2026-06-04 • via Nuitee
M
Margaret • family_with_children • us
10
2026-06-04 • via Nuitee
K
Kristen • solo_traveller • us
10
Pros:

We were in town for a cruise. This location is very close to Jax port if you are cruise. Facility and rooms were clean and comfortable. The staff were very friendly and helpful.

2026-05-31 • via Nuitee
K
Katrina • family_with_children • us
5
Hotel showing age
Pros:

Friendly staff and good breakfast

Cons:

Water line break, water line break, lots of kid running above our room and noise. Not much rest. No hot tun, key cards not working ro outside doors or not locking at all, handicap chair motor missing.

2026-05-31 • via Nuitee
C
Crystal • couple • us
10
Pros:

Close to port clean and comfortable beds

2026-05-29 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-05-27 • via Nuitee
J
James • solo_traveller • us
10
2026-05-25 • via Nuitee
S
Stephanie • family_with_children • us
10
2026-05-25 • via Nuitee
T
Theresa • solo_traveller • us
7
Hotel needs work. Needs upgrades. However, the staff in all areas was exceptionally. The bedding and beds were excellent
Pros:

Comfortable bed and bedding. Great staff, kitchen and cleaning staff.

Cons:

No exhaust in the bathroom. Problems with one of the coffee machines.

2026-05-25 • via Nuitee
K
Kendra • family_with_children • us
10
Pros:

Very Clean

Cons:

Everything was fine

2026-05-24 • via Nuitee
A
ASIA • family_with_children • us
5
I will not be returning!!!
Pros:

The hotel’s close proximity to start our commute the next morning was convenient for our stay.

Cons:

The bathroom was not cleaned properly, and I showed the front desk a video I took as proof. There was also a bug on the blinds. The breakfast was meh. The pancake machine was not making pancakes correctly, the omelets were nasty, and both the Cinnabons and banana nut muffins were really sweet. The dining area was a little warm, but it was clean.

2026-05-24 • via Nuitee
S
Shannon • family_with_children • us
10
2026-05-24 • via Nuitee
O
oneal • solo_traveller • us
7
Pros:

Na

Cons:

Na

2026-05-19 • via Nuitee
N
Nathanial • couple • us
10
2026-05-19 • via Nuitee
K
Kelly • solo_traveller • us
5
Pros:

Nothing it wasnt safe

Cons:

The doors didnt close unless you maqe sire they close and lock. The side entry wasnt never loced and it was in a wooded area

2026-05-16 • via Nuitee