SureStay Hotel by Best Western Oklahoma City West

Hotels
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SureStay Hotel by Best Western
8.1 (773 reviews)
321 S. Rockwell Ave , Oklahoma City , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Express check-in/check-out
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Quiet environment
Friendly staff
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
6.35
Several reviews mentioned dirty rooms, stained towels, and issues with cleanliness.
Service
9.35
Some reviews noted friendly staff and acceptable service.
Location
8.85
Proximity to restaurants and the airport was appreciated, but traffic congestion and location drawbacks noted.
Room Quality
7.35
Reports of horrible smells, torn bed sheets, and noise issues impacted the rating.
Amenities
8.35
The absence of advertised amenities and concerns over basic features led to a lower rating.
Value for Money
9.85
The price was considered fair for the level of service and accommodation.
Food and Beverage
6.35
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.35
Mixed experiences noted with significant areas for improvement, but some guests found value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:22

Property Description

Convenient Location
Located just five miles from downtown Oklahoma City and close to popular attractions like White Water Bay water park and Bricktown entertainment district.

Western Spirit
Immerse yourself in the Western and cowboy culture of Oklahoma City, with easy access to rodeos, museums, and historical sites.

Amenities Galore
Enjoy complimentary coffee, high-speed internet, and local calls. Pet-friendly rooms are available, and business travelers will appreciate copy and fax services.

Experience the best of Oklahoma City at SureStay Hotel by Best Western Oklahoma City West I-40. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 773 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 9.85
Food and Beverage: 6.35
Overall Experience: 8.35
L
Larenzo • family_with_children • us
9
9/10 I would definitely recommend
Pros:

Place was clean and the staff were helpful

Cons:

Breakfast options

2026-05-27 • via Nuitee
M
Magdalena • solo_traveller • us
7
Pros:

Clean and nice room.
Friendly staff.

Cons:

Breakfast could be better.

2026-05-27 • via Nuitee
G
Gabriela San Roman • solo_traveller • us
4
2026-05-26 • via Nuitee
A
Annet • solo_traveller • gb
1
Stay at your own risk.
Pros:

Staff was ok

Cons:

Very noisy not safe for visitors the night i arrived i couldn't sleep i was terrified people gathered at my door they started urguing ,fighting , gun shots in the morning the same thing one lady sat infront of my room she was on her phone talking loudly i couldn't go for breakfast had to cancel my booking and looked for a better hotel in Moore. The good thing all my money was refunded.

2026-05-26 • via Nuitee
L
Laura • couple • us
7
Weren’t too sure upon first arriving, but was very comfortable and overall enjoyable stay.
Pros:

The bed was very comfortable. Everything worked fine and was clean.

Cons:

It looked sketchy at first. Location made us a little nervous. It was slightly noisy but did die down at night. The AC was loud.

2026-05-26 • via Nuitee
W
Wanda Sue Byers • extended_group • us
2
We won't stay there again.
Pros:

It was ok.

Cons:

The dirty thong left in shower from previous customer.
Only enough towels for one person.there was 3 of us.
Only half a roll of toilet paper.
Blood stain just inside entry.

2026-05-24 • via Nuitee
K
Kennedy • solo_traveller • us
3
2026-05-24 • via Nuitee
A
Alexis • family_with_children • us
10
2026-05-23 • via Nuitee
C
Conley • solo_traveller • us
3
Cons:

Card key did not work. Mattress was soft, no coffee pot, breakfast horrible.

2026-05-22 • via Nuitee
M
Marcus • solo_traveller • us
1
2026-05-20 • via Nuitee
J
Jodi • couple • us
8
2026-05-18 • via Nuitee
F
Felixhy • couple • us
3
2026-05-18 • via Nuitee
J
Jesse • solo_traveller • us
5
Great value, but not a good location.
Pros:

The staff was nice and the room was clean.

Cons:

There was a gun fight in the parking lot just below my room. Didn't feel like it was in a good part of the city.

2026-05-17 • via Nuitee
A
Adam • family_with_children • us
10
It was a pleasant stay, no bad experiences, and the location was very good.
Pros:

I liked the location and cleanliness.

2026-05-17 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-05-16 • via Nuitee
C
Carol J • family_with_children • us
6
Adequate for the one night
Pros:

Clean & beds comfortable

Cons:

Room was bare bones with only a kitchen type chair, security chain was broken.

2026-05-15 • via Nuitee
J
Joseph • couple • us
8
Staff Is very nice
Pros:

It was a friendly stay.

Cons:

Ok

2026-05-13 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

The staff was very nice. There was an issue with my room key and the lady at the desk came out and helped me with the key. The bed was super comfortable. The room was clean. Continental breakfast. Convenient to highway.

2026-05-12 • via Nuitee
M
Mariah • couple • us
2
It was ok but wasn’t great .
Pros:

Staff was nice the maids didn’t speak English so was little hard to understand

Cons:

Had a non smoke room had cigarettes burns in the mattress protector, one the bed sheets had stains on them . Had a creepy crawler in the bathroom .

2026-05-11 • via Nuitee
N
Noemie • couple • fr
9
Parfait
2026-05-10 • via Nuitee