SureStay Hotel by Best Western Oklahoma City West

Hotels
•
SureStay Hotel by Best Western
8.1 (691 reviews)
321 S. Rockwell Ave , Oklahoma City , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Express check-in/check-out
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Fire extinguishers
See all facilities

Review Highlights

Pros:
Quiet environment
Friendly staff
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
6.35
Several reviews mentioned dirty rooms, stained towels, and issues with cleanliness.
Service
9.35
Some reviews noted friendly staff and acceptable service.
Location
8.85
Proximity to restaurants and the airport was appreciated, but traffic congestion and location drawbacks noted.
Room Quality
7.35
Reports of horrible smells, torn bed sheets, and noise issues impacted the rating.
Amenities
8.35
The absence of advertised amenities and concerns over basic features led to a lower rating.
Value for Money
9.85
The price was considered fair for the level of service and accommodation.
Food and Beverage
6.35
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.35
Mixed experiences noted with significant areas for improvement, but some guests found value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:22

Property Description

Convenient Location
Located just five miles from downtown Oklahoma City and close to popular attractions like White Water Bay water park and Bricktown entertainment district.

Western Spirit
Immerse yourself in the Western and cowboy culture of Oklahoma City, with easy access to rodeos, museums, and historical sites.

Amenities Galore
Enjoy complimentary coffee, high-speed internet, and local calls. Pet-friendly rooms are available, and business travelers will appreciate copy and fax services.

Experience the best of Oklahoma City at SureStay Hotel by Best Western Oklahoma City West I-40. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 691 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 9.85
Food and Beverage: 6.35
Overall Experience: 8.35
S
Susan • solo_traveller • us
7
Clean and comfortable enough for the price
Pros:

Inexpensive, close to I40

Cons:

Some minor items could be updated in the room (toilet paper roll &sheets) to improve quality. Sheets had holes

2026-04-05 • via Nuitee
K
Katsuba • solo_traveller • us
1
Still owe me money
Pros:

Where is my refund ?

Cons:

Where is my refund ?

2026-04-02 • via Nuitee
J
Jean-baptiste • couple • us
6
Cons:

Terrible breakfast, super basic and nothing fresh, even coffee was horrible.
The staff is meh, they don't really care.
Room size is ok, but it's not really clean and outdated.

2026-03-31 • via Nuitee
J
juan carlos • family_with_children • es
6
2026-03-29 • via Nuitee
D
Denise • family_with_children • de
8
Pros:

Es war 👌

Cons:

war laut bzw. man konnte alles und jeden hören 😅

2026-03-28 • via Nuitee
Z
Zaid • couple • us
9
2026-03-27 • via Nuitee
L
Luna • couple • us
5
2026-03-26 • via Nuitee
S
Sabine • family_with_children • de
8
Zimmer sehr gut, Frühstück sollte man eher meiden
Pros:

Großes und sehr sauberes Zimmer

Cons:

Der Frühstücksraum war leider gar nicht sauber so dass wir auf das Frühstück verzichtet haben

2026-03-24 • via Nuitee
J
juan carlos • family_with_children • es
5
2026-03-23 • via Nuitee
R
Rodgers • family_with_children • us
5
2026-03-21 • via Nuitee
W
Walker • family_with_children • us
9
Pros:

The location and the staff

Cons:

The mattresses and the bedding wasn't changed as often as I would like

2026-03-20 • via Nuitee
W
Walker • family_with_children • us
9
2026-03-20 • via Nuitee
N
Neslihan1 • family_with_children • tr
5
Gelinebilir
Pros:

Oda geniş ve rahat.

Cons:

Kahvaltı vasat.

2026-03-19 • via Nuitee
G
Grigoryan • family_with_children • us
8
Pros:

For these prices, Good

Cons:

Nothing

2026-03-18 • via Nuitee
S
Sarah • family_with_children • us
10
Pros:

Its always good

2026-03-18 • via Nuitee
J
Juan • couple • us
9
2026-03-18 • via Nuitee
S
Sarah • family_with_children • us
10
Pros:

Always a great stay

2026-03-16 • via Nuitee
R
Rachel • couple • us
5
Pros:

I like the cleanliness.

Cons:

The beds were super uncomfortable. I could feel the metal frame while sleeping. We had to switch rooms because the first room had outlets that didn’t work.

2026-03-14 • via Nuitee
M
Michael • family_with_children • us
1
Pros:

Place to shower sleep eat watch t.v smoke chill wit one of my bicthes.

Cons:

The discrimination

2026-03-14 • via Nuitee
J
Johns • family_with_children • us
8
2026-03-11 • via Nuitee